I went in to pick up my script as they no longer are on my insurance plan. I was given a plain…read morewhite sheet with my prescription dynamics and very little info regarding the doctor that wrote this. I went to fill the prescription and it was refused. We called there and they spoke to the optician. She stated they were out of the forms but would hand write one and fax it over. There is one hour before this establishment closes. We waited, no fax. Called back and was promised they would refax it. No fax. I had to drive back like a speed demon to pick up my "hand written" prescription. When I got there, they handed me my prescription...not handwritten but on the actual form they were out a half hour earlier. I feel they were playing games at my expense.

Staff was great. Paid $900 for 4 pairs of trifocales. Then received an invoice from Aetna saying…read morethey paid. Now I can't get straight answers from either. Anyone else have this happen? Is this a case of double dipping?

Been going to this place since before it became Clarkson Eyecare. Dr Donna Malloy is an exemplary…read moreprofessional and well versed on her patients needs. Long time staff are a delight to work with as well. Prices are fair, and they are helpful in finding the best available deals for your budget.

Very disappointed in customer service today. I went to pick up my very expensive glasses and had to…read morewait over an hour. When I was called to desk, I was handed my glasses by a women who didnt even say hello, I put on glasses , she said looks good, 2 minutes tops. Not pleased at all. Will never go back.

I have purchased glasses here a few times. Recently I went for a repair of said glasses. Most of my…read moretrips into the store I note optical department short staffed. This trip was no different while I waited for the rep to finish up with a customer. After about 15 minutes waiting without being acknowledged I decided to leave & return later as I had other errands in the area. That being said, when I returned the gentlemen was free and was more than happy to make the repair needs, free of charge. The optical department appears to be an add on and not really part of BJs. You can get an eye exam but you would benefit with an appointment. They do have a decent selection of glasses.

Awesome, friendly personnel! Quick turn time!…read moreMany frame to choose from! Only negative is the long wait to get an appointment for the eye exam, otherwise I'd give a 5 star review

I actually went to Walmart vision center for hearing aids. The optician whose name is Paul Roser…read morewas super helpful to me. He explained the differences in the type of hearing aids Walmart carries. Paul also went online to check out reviews and found answers to questions that I had about the hearing aids. Paul did not rush me and really went above and beyond going online to find out as much as he could about the hearing aids to help me make a decision. If Paul Roser who is an optician at Walmart was that helpful to me about hearing aids I can only imagine how thorough he is at being an optician. Highly recommended.

Clarkson eyecare is the most unprofessional eyecare provider I've ever dealt with. The billing…read moreperson has no idea of what she is doing. I had services provided more than a year ago and they still haven't figured out how to bill my insurance company. I've called them more than a dozen times only to speak with someone who was a total incompetent & after explaining how to do the billing the idiot continually sends me an invoice & then sends the account out for collection. I've dropped the company & now work with another eyecare provider & recommend that you steer away from this unprofessional, arrogant bunch of idiots. The doctor on staff has no bedside manner & I'm glad not to have to deal with him or his staff ever again.

I had the most negative experience with Jaime Costello of Clarkson Eyecare. I have never received…read moresuch unprofessional and inadequate care in all the years that I have been seeing an eye professional. I was referred to this practice by my husband. He gave the practice a great review. He, however, was seen by John Costello, not Jamie. I am a healthcare provider and have always introduced myself as I enter the patient's room. I had to guess if this was the technician or the provider until I asked who she was. After determining that she was the provider, Jamie launched into monologue (not dialogue) about how I was misdiagnosed by my long-time eye care professional about my dominant eye. She indicated to me that not only was I misdiagnosed, but the contacts that I was wearing were the wrong prescription. I had to stop her monologue and state that I had not experienced any vision problems with my current contact lens prescription. She was insistent that I needed to have the power and dominance changed and proceeded to give me a new pair of contacts. This was after I told her repeatedly that I was there for an annual eye exam, not a contact lens consult. Much against my better judgement, I put the new contacts in. I could not see anything but a blur. I must have stressed this to Jamie many times after putting the newer prescription lens in. My voice was never acknowledged. Jamie said I would have to get used to them and stated further that I shouldn't drive a car for a few days. What kind of professional advice is that?!!!! Jamie then proceeded to state that " I want to dilate your eyes today, but I won't." Again, what professional says that?!!! I indicated that I had hypertension and as a standard, had annual dilatation to exam the vessels in my eyes. It is a standard of care that patients with hypertension have a dilated eye exam annually. Patients are entitled to this standard of care!! In all, the exam took 20 minutes. As a healthcare provider I spend at least 30 minutes with a new patient. The ingredients that were missed with Jamie were failure to perform a comprehensive, quality eye exam for baseline data, failure to obtain a subjective history, dispensing a prescription without clinical indications. I have no recourse but to report Jamie to the Board of Examiners of Ophthalmic Dispensers and Ophthalmic Technicians. Jamie needs to review standard principles of a comprehensive eye exam as well as taking a course in public relations. The frightening part of this is how many times has this inadequate care been going on for. How many times has Jamie dismissed a patient's concerns or not completed a comprehensive eye exam? This represents a huge problem for senior citizens who lack a working knowledge of the standards of eye care. I was then verbally humiliated because Jamie could not believe that I did not have a pair of glasses. She stated, " I can't believe that you don't own a pair of glasses." I thought to myself, what if I can't afford a pair of glasses? I was then ushered to the front of the office where I was met by Jill. I was pressured into exploring the progressive lens option despite my repeatedly stating that I had tried them in the past and they were not an option for me. At this point all I wanted to do was leave and get home to remove the contacts that Jamie had insisted on giving me. I called the office later that same day and spoke with the practice manager Dana. I relayed my negative experience about the visit to her and requested that I be given a refund since the care was not what I made the appointment for. She offered an appointment with John Costello. I declined this quite out of concern that my eye care needs would be incomplete and not comprehensive. Again, I will be sending an official complaint to the certifying organization for failure to perform a comprehensive/quality eye exam for baseline data, failure to obtain a subjective history, and dispensing a prescription without clinical indications. I strongly urge the public to read this review and find another eye care provider. I needed to give a star rating, I was forced to give a 1 star. I should have been a negative 5 star !

Awesome experience getting my eyes checked and having professional staff helping with selection of…read moreframes. My husband and I will definitely be returning in the future! Did I mention everyone is really awesome Patricia Carroll

Dr. Reto is very nice, patient, and thorough. I've been going here since it was Eyes First, and the…read moreoffice has only improved over time with nicely updated decor, etc. Sue was very accomodating and helpful with picking out new frames. Very professional and customer oriented atmosphere!

Worst business ever. They do not follow store hours on door. Totally unreliable or…read moredependable..there is no optometrist on the premises when you pick up your glasses. If you have a problem you are stuck..I had to meet optometrist 7:45 am. Glasses were made 2x still weren't right. They refused to return my deposit of $325. After 1yr they finally gave me just the frames w/o lens...the frames were no way worth $325. In summary: POOR business management...not reliable...POOR customer service...

Don't be fooled by the name! Everyone in this adorable eye doctor's office is amazingly friendly…read moreand treats you like family. When you walk in you feel like you're in a high end boutique in the city. The exam is thorough, Dr. Haber takes her time with you and answers all of your questions patiently and with a smile. You feel like you've stopped in to have coffee with your girlfriends. Right now they have a special for exams for only $30. Yes, $30 for a contact lens AND glasses exam. I used to pay $110 and up for my eye exams! They are thinking of ending it soon because of the name outlet and the cheap prices they are concerned they aren't getting customers b/c people see that and think the service is junk. My husband thought the same thing and let me tell you this is not the case at all! My frames were only $100 and they are gorgeous. I get more compliments with these than I ever did with my old frames which cost me over $450 at another eye place. It is run by sweet, loving people who really care about your vision. The selection of frames are AMAZING and the prices are incredible! They also have beautiful frames from Prada, Ed Hardy and other high end brands. They have prescription sunglasses and children's eyewear. I brought my mother there last week for her exam and she was amazed by the professional and caring service. They do take insurance too - call to find out which ones. Yes, they do contacts too! Don't like the trial pair? They'll keep ordering ones for you until you find ones you like. No hassle, no fuss. Please support local small businesses like this. Even if you don't need an exam and are in the area - stop in and check it out. I have never in my life walked out of any doctor's office smiling and laughing before. You will be happy - trust me. I know I am and so is my mom!

I have always loved eyeglasses and the experience of selecting frames has always made my heart…read moreflutter with joy. If I had unlimited resources and decided to start a business, it would probably be a high-end optical boutique filled with beautiful designer eyewear. To me, eyeglass frames are more than a necessity. They are an extension of personal style and fashion, and I love how they can complement an outfit just as much as jewelry or a handbag. While that dream remains a dream, I found a place that embodies it, and it's called Jemm Optical Boutique on Main Street in downtown Freehold. I knew it back in the day as Cohen's, but the owner of Cohen's sold it. In its place was Jemm Optical, which happens to be the original owner of that space. They decided to repurchase the store, and I could not be happier. Upon entering, you are immediately surrounded by what feels like a gallery of wearable art. The boutique is filled with premium designer frames that range from distinctive statement pieces to more classic and mainstream styles. As someone with very specific tastes in eyewear, I was in heaven. The shop itself is charming, warm, and inviting. Florence greeted me and was wonderful throughout the experience. She is knowledgeable about the collections and the designers behind them, making the process of browsing and selecting frames both enjoyable and informative. What impressed me most was the variety. Whether you are looking for something bold and unique or something more traditional, there is a frame for every personality and style. While many of the offerings are premium designer pieces, the pricing felt surprisingly reasonable considering the craftsmanship and artistry involved. They are also currently promoting a Buy Back Program, which allows customers to bring in their old glasses and receive credit toward the purchase of a new pair of premium designer frames. For anyone who views eyewear as both a necessity and a fashion statement, Jemm Optical Boutique is well worth a visit. For anyone who views eyewear as both a necessity and a fashion statement, Jemm Optical Boutique is well worth a visit. There is street parking and parking in the back, as well.