Clarkson eyecare is the most unprofessional eyecare provider I've ever dealt with. The billing person has no idea of what she is doing. I had services provided more than a year ago and they still haven't figured out how to bill my insurance company. I've called them more than a dozen times only to speak with someone who was a total incompetent & after explaining how to do the billing the idiot continually sends me an invoice & then sends the account out for collection. I've dropped the company & now work with another eyecare provider & recommend that you steer away from this unprofessional, arrogant bunch of idiots. The doctor on staff has no bedside manner & I'm glad not to have to deal with him or his staff ever again. read more

I had the most negative experience with Jaime Costello of Clarkson Eyecare. I have never received such unprofessional and inadequate care in all the years that I have been seeing an eye professional. I was referred to this practice by my husband. He gave the practice a great review. He, however, was seen by John Costello, not Jamie. I am a healthcare provider and have always introduced myself as I enter the patient's room. I had to guess if this was the technician or the provider until I asked who she was. After determining that she was the provider, Jamie launched into monologue (not dialogue) about how I was misdiagnosed by my long-time eye care professional about my dominant eye. She indicated to me that not only was I misdiagnosed, but the contacts that I was wearing were the wrong prescription. I had to stop her monologue and state that I had not experienced any vision problems with my current contact lens prescription. She was insistent that I needed to have the power and dominance changed and proceeded to give me a new pair of contacts. This was after I told her repeatedly that I was there for an annual eye exam, not a contact lens consult. Much against my better judgement, I put the new contacts in. I could not see anything but a blur. I must have stressed this to Jamie many times after putting the newer prescription lens in. My voice was never acknowledged. Jamie said I would have to get used to them and stated further that I shouldn't drive a car for a few days. What kind of professional advice is that?!!!! Jamie then proceeded to state that " I want to dilate your eyes today, but I won't." Again, what professional says that?!!! I indicated that I had hypertension and as a standard, had annual dilatation to exam the vessels in my eyes. It is a standard of care that patients with hypertension have a dilated eye exam annually. Patients are entitled to this standard of care!! In all, the exam took 20 minutes. As a healthcare provider I spend at least 30 minutes with a new patient. The ingredients that were missed with Jamie were failure to perform a comprehensive, quality eye exam for baseline data, failure to obtain a subjective history, dispensing a prescription without clinical indications. I have no recourse but to report Jamie to the Board of Examiners of Ophthalmic Dispensers and Ophthalmic Technicians. Jamie needs to review standard principles of a comprehensive eye exam as well as taking a course in public relations. The frightening part of this is how many times has this inadequate care been going on for. How many times has Jamie dismissed a patient's concerns or not completed a comprehensive eye exam? This represents a huge problem for senior citizens who lack a working knowledge of the standards of eye care. I was then verbally humiliated because Jamie could not believe that I did not have a pair of glasses. She stated, " I can't believe that you don't own a pair of glasses." I thought to myself, what if I can't afford a pair of glasses? I was then ushered to the front of the office where I was met by Jill. I was pressured into exploring the progressive lens option despite my repeatedly stating that I had tried them in the past and they were not an option for me. At this point all I wanted to do was leave and get home to remove the contacts that Jamie had insisted on giving me. I called the office later that same day and spoke with the practice manager Dana. I relayed my negative experience about the visit to her and requested that I be given a refund since the care was not what I made the appointment for. She offered an appointment with John Costello. I declined this quite out of concern that my eye care needs would be incomplete and not comprehensive. Again, I will be sending an official complaint to the certifying organization for failure to perform a comprehensive/quality eye exam for baseline data, failure to obtain a subjective history, and dispensing a prescription without clinical indications. I strongly urge the public to read this review and find another eye care provider. I needed to give a star rating, I was forced to give a 1 star. I should have been a negative 5 star ! read more

I have been visiting this eye care clinic for the majority of my life. Recently ownership was moved over to someone new, and I do not know what happened but the service has gone down a hill. They try to up-sell you on EVERYTHING. "Would you like to try this glucose machine?" But then fail to disclose it costs $39?!?!? They upsell you on contact brands, glasses, anything they can sell you there. They make you feel like you're doing something wrong by leaving with a prescription instead of a receipt for some high end contact that is not worth the money. What should be an in and out check up on your prescription turns into a debate over your itemized receipt and what feels like robbery! Do NOT come here! You WILL end up spending 4x as much as you were anticipating! This is not the same eye care facility as it used to be. read more

I recently ordered new glasses and was assisted by Jill C. If I could give her 10 stars, I would. Attentive, thorough, so knowledgeable and patient. What more could you ask for! Higly recommend and also - the place is clean, bright and in general, everyone that worked there was very nice. 100% satisfied. read more

I needed a new eye doctor. I chose The Costellos because the were recommended and they accepted my vision plan (VSP). I made an appointment for a routine exam. The person setting up my appointment told me "We don't use paper in this office." They then emailed me a link to a website where I was supposed to enter all of my information before showing up for my appointment a few days later. Well the website did not work. I made several attempts trying to provide the Costellos with the information they requested about myself. Suffice to say, I got frustrated. I emailed the Costellos and told them that I wanted to cancel my appointment. I will be going to another doctor. The Costellos lost a customer. read more

Clarkson Eyecare - Optometrists Near Me - Howell Township, New Jersey

I've been a patient of Dr. Jamie Costello's and have been going to her office in Howell for the better part of a decade. Since my first appointment with her many years ago I've moved all over the place, including the Bronx, Queens, and Jersey City. Each time I have changed doctors, dentists, and more -- but I've never changed my optometrist. Dr. Costello is as good as it gets. She is very friendly and personable, and takes time explain things to her patients. While I've fortunately never had any eye problems, she's provided those in my family who have with top-notch care. She also helped me find a brand of daily contact lenses that work best for my eyes, allowing me to try several samples until I found one that I could wear comfortably. Also, her staff is very friendly and helpful, and her office is clean and modern. If you're in the Monmouth Country area and need a great optometrist, give Dr. Jamie Costello a try. read more

Called for a next day (Saturday) appointment and bam - I got one so far so good ... went in on Saturday was immediately and pleasantly greeted - another thumbs up! Wait time was very short, almost immediately upon arrival I was provided an IPAD to fill out a quick questionnaire, brought back for a comprehensive eye exam, then into a room to see the Doctor. My visit was with Dr. Costello (husband) he was pleasant and thorough even cracked a joke. Very assured, he definitely knows what he's doing and clearly explained everything in plain English. Once the exam was complete, the woman helping with picking out and fitting frames was top notch, also very friendly and knowledgeable. I highly recommend Costello - waiting for my glasses to come in... if necessary I will provide an update but right now I'd go there if I were you and need an exam, glasses or contacts!!!! read more

I recently visited the office for a routine checkup and a small issue I was having. The staff and doctor were very nice. They explained everything they were doing. The doctor did my exam and recommended glasses for me. The office sells glasses there, but there was absolutely no pressure for me to actually get the glasses. I decided to get them and the woman helped me find a pair I liked. She had told me it would be about a week for the glasses to come in. They were ready three days later, which impressed me. I highly recommend this office. read more

Made an appointment on the phone, and when I walked in there was a mix up with the dates. They treated me like a prisoner on parole and made no effort to accommodate their mistake. I then asked a billing question and the lady was overly didactic and a bit rude. I did my HW and found another place and of course told all my comrades to avoid this pretentious place! read more

I have been using Costello Eye Care for years. The service and professionalism of the staff far exceeds my expectations. Everyone is very friendly and easy to work with. The doctors go out of their way to make you feel comfortable and at ease. They really take their time and make you feel that you are the only patient that matters. The office is new and very clean. I recommend Costello Eye Care to everyone. read more