Recently had IPL procedure performed by Dr Gerard to improve oil gland production on eye lids to reduce dry eye. 4 treatments 2 weeks apart each. Takes 10 minutes each time. Aint cheap. Great results. Eyes are no longer dry. Hope it lasts for a long time. read more

Dr Qu was very thorough and took the time to explain everything and show me pictures of my eyes. The staff was wonderful too.

I have become very disappointed with the service provided by several of the individuals. When I initially began with them many years ago, I was being treated Dr. Gershenbaum. I very pleased with him. He was very thorough, very patient, professional, and answered all of my questions. Unfortunately, he left this organization. Then I was going to Dr Naadimuthup, who was also excellent. I was then advised that she was no longer handling the regular patients. So for the next several years I met with several other MDs and ODs, who were competent, but not very customer friendly. The last MD that I recently met with was Dr. Kanengiser. My appointment was for 9:00 a.m., but the doctor did not show up until after 10:30 a.m.. I was informed by the front desk, that even though appointments are made at 9:00 a.m., this doctor does not arrive before 10:30 am I found this to be very unprofessional and discourteous. Additionally, when I had the exam, he did not spend much time, almost seeming rushed. He also did not explain much of what he was doing. As a result of this, I have discontinued coming to them and I found a new doctor, who provided the type of excellent service that I would have expected from Freehold Opthalmology. read more

Never less than a one hour wait beyond time scheduled. Rude receptionist. I stepped out to the ladies room for less than 3 minutes and the doctor went to lunch, after I had been exiting over 45 minutes beyond my scheduled time. read more

Show up about one hour after your scheduled appointment here or any of their other offices. You should only be waiting about 45-60 minutes at that point. Staff was friendly though read more

I wish I had seen the Yelp reviews before going to this office. As someone mentioned in a different review, the place is very busy and feels like they are trying to get as many people in as possible. My routine eye appointment took two hours, and I had the same test performed by both the doctor in training and then by the actual doctor who told me "I am lucky to live in America because you get great health insurance." Flash forward to 10 minutes later when my bill was $250 (I have insurance, but it doesn't cover routine contact fitting). They will not see you if you don't have your pupils dilated ($75 charge), and they don't care if you have to drive home on your own. The contact person was gone that day, and they didn't have my exact prescription, so I left with one eye having the wrong contact and both pupils dilated. read more

I would like to give more than five stars to Jackie Fricano our patient coordinator. She went above and beyond to be helpful and she addressed all of our concerns. Dr.Naadi was caring and professional as well! read more

First of all, I'm glad I didn't pay too much attention to the negative reviews. I had an excellent experience with all of the staff. The receptionists were welcoming and Dr. Bauza and his assistant, Dianna were professional and thorough. It's a busy office, so be prepared to wait a little bit, but it's worth it. I also needed help with my prescription after I left the office, which can be frustrating, but they did everything to help me and work with my pharmacy. Highly recommend this medical office! read more

Bad experience. Long wait times, appt times are fiction. These are the good points. I lost trust in this practice. If I can't trust the Freehold front desk to not lose my personally hand delivered cardiac medical clearance form I won't trust you with my eyes. Left a very bad taste and I lost confidence in them. I cancelled my pending cataract surgery. Will go elsewhere. read more

100% the worst medical office. Completely disorganized. Front office staff don't seem to care about anything or anyone. I have never had this bad of an experience. There is no oversight, no follow-up, and no follow-through. This practice cannot be trusted. They are probably in this business just to make as much money as possible. They are just getting patients in and out but I am certain that no one even cares about their patients. I have zero confidence in this practice. I should have read the reviews before going but I listened to my optometrist and went there blindly. I will never do that again. read more

Friendliness is not on any of these employees vocabulary or personality. Billing department sucks!!! Customer service training is needed desperately in this office the freehold location. read more

I would give a lower review if I could. This practice is all about over booking. The waiting room resembles a bus station. I have some serious eye conditions and on more than one occasion they changed my appointment with the ophthalmologist to one of their optometrist!! Their justification was that an ab optometrist and ophthalmologist are the same thing! Unbelievable. read more

I will give this place a 0 rating if zero is a choice. Not only they split my annual eye test for 2 different appointments so they can charge more to my medical. The front desk lady called me to go to the office early because the doctor told her. They make me wait for an hour. So why call me to go early and make me wait !!! Another experience, the front desk answered my questions nonchalantly. When I showed up for my appointment a few months later, they denied they ever told me anything like that. Obviously, this place does not care about their patients. read more

Had Cataracts surgery there. They forgot to remove the stitches and it took them 5 months of constant visits and complaints of pain for another doctor in the practice to see the issue. Doctornwhonperformed surgery did not once look at her work after the procedure. They prescribed medication for dry eyes(without insurance $600) and told me it is a lifelong issue. I gave three stars as I did not go blind..I now have chronic dry eyes that was mainly caused by the surgery. Apparently I had dry eyes before but it was not caught in their screenings before the surgery. read more

I just completed cataract surgery on both eyes (September 2022) and am ecstatic with the results. I went from really poor vison to not needing glasses for the first time in 50 years. Doctor Gershenbaum and Nicole were caring and responsive to my concerns and issues; the rest of the medical staff and technicians were terrific. Can't recommend them highly enough Marty Weitzman read more

A few years ago I saw Dr. Naadimuthu. I got a routine eye exams. My eyes started varying focus throughout the day. After the last eye exam, I got the prescription filled. It did not help as my sight still varied. Dr. Naadi, as she calls herself, was upset with me saying "This is the best your eyes will see!" So, I went to the Sam's club eye doctor, Dr. Win, for a second opinion. He immediately wrote me a referral to an eye surgeon, Dr. Vogel. Dr. Win had diagnosed me with "Fuchs Dystrophy." He was right! To make a long story short, I was sent to Dr. Kendall Donaldson at the Bascom Palmer Eye Center in Miami, FL. She performed the Cornea DMEK surgery I needed. No more Fuchs Dystrophy. No more eyes varying focus throughout the day. Two things to note. First, Dr. Naadi is listed as a "Cornea specialist." She should know about Fuchs Dystrophy! Second, everyone will tell you not to go to Sam's Club, Walmart or Costco for doctor care. The Sam's Club Doctor, Dr. Win, diagnosed me and saved my eyesight! Fuchs Dystrophy will eventual make you go blind. Dr. Win started the process to get me the cure I needed! Dr. Naadi should take "Cornea Specialist" off her business card. read more

had a emergency -saw a black in my vision-eye - called emergency dr called a retina specialist and he didnt call me till hours later when i had already ended up in NYC NYU ER- never count on them for emergencies or even a call back next day to check - clearly not that concerned - when i went i had a tear in my retina and had it lasered - very serious situation - w not so serious doctors how i will always see it now -the best drs are @ NYU -not one dr called to see even if i was ok - you need glasses go there but anything serious i will NEVER GO BK!!!!! - i hope this helps someone someday - cause i always read reviews now!!!!! read more

Most frustrating is the need for more people to handle the phones-long wait to speak to/schedule an appointment. However my review is based on the thorough examination and professional expertise of Dr. Jonathan Gerard. read more

The doctors and staff are great. I will definitely recommend this place to my family and friends.

Jade & Jacey at the front desk were very welcoming and helpful. They answered the questions that they could to my satisfaction. The doctor whom I saw was very thorough. He reassured me. I went to this office because they were highly recommended to me by my husband. I would recommend this office in a heartbeat. read more

Do not go to Dr. Qu. She is the worst doctor. To start with, she is impersonable. More importantly, she missed an important diagnosis. Barely does her job, which makes her incompetent. Don't trust your eye health with her. read more

Made an appt for my 5yo son 2 weeks ago, took off work and when we got there the receptionist said we didnt have an appt. What a waste of time and very unprofessional. Will never go there again. read more

After using another eye doctor for over ten years, i was wary about changing but my former eye doctor was retiring. I decided to try Freehold Ophthalmology and also had my 92 year old mother change along with me. From the first time I called to try to schedule appointments for my mom and I at similar times, Carolyn was warm, helpful and compassionate. Her phone presence was more than replicated in person when my Mom and I both came to the office for our appointments. Carolyn was welcoming, patient with my mother as she explained certain things to her and always seemed caring of the people she was dealing with. The doctors are top notch but Carolyn is a star asset for your business. read more

Been here several times for a couple of years with both of my parents pre covid . Had to come back during the pandemic with my parents . Both separate days and coming here you wouldn't know there's social distancing. Now my parents are not kids and they need to be extra careful. Sitting in the waiting room is totally wrong . My dad had eye drops to make his eyes dilated for a procedure he needs. The doctor was running late again , but this time over an hour late . But even more insulting after the drops were put in they said we cannot stay in the examination room. I am now totally finished with this unprofessional office who books way more patients than they can handle. So if you have hours to wait then this place is for you !! read more

Freehold Ophthalmology - The doorway with the business - Ophthalmologists Near Me - Freehold, New Jersey

I have tried to be patient with this group since the office is such a short ride from my home however, I am going back to prior provider regardless of distance. I do not want to get as granular as to 'bash' any one particular provider (there are multiple doctors there) however, one experience I had was a procedure that was surgical in nature, was scheduled, the office cleared with my insurance however, I was never informed of any such appointment or procedure having been scheduled and was notified the 'day of' by phone as to why I didn't show up! The issue I had with my eye had resolved itself and the procedure was not necessary at that point. The last time I went recently for annual eye exam and check up with doctor for glaucoma, there were 22 people in the waiting room. I waited 45 minutes there and then another 20 minutes waiting to see the doctor. read more

This place has the worst customer service, they will make you wait endlessly. If you are late, they cancel your appointments in the rudest way possible. read more

Insanely overbooked. Horrible outdated facility. Hard pass hard pass. Expect long waits.

Dr. Mark Heimmel and CAMIS gave great care. Dr. Heimmel is the best!

I've come here several times giving this practice a chance. I came here as a new patient because my past ophthalmologist (private practice) retired. I am a very patient person and from the very beginning when I came as a new patient I believe in 2018/2019 to the last time I was here around Oct 2020 (also my last decision to come here) I have had horrible experience. My wait time has had ranged from 1 to +2 hours, I've switched doctors every time, the equipment is outdated, and they wrote the wrong prescription for my eye contact (instead of -10 they wrote -1.0!) so I had to come in again set up another appointment for another prescription change and fitting. In addition, there's one specific doctor that treated me rudely and said "I was reading the display wrong" and what I saw "Couldn't possibly be correct". A year later I've switched to Costco regular optometry and they said "Yea, that right eye contact is definitely not the correct prescription but somehow they got the glasses correct". If you can avoid this place try to or give your complaints and maybe hopefully they can improve. I'll give 1 star because the receptionists and assistant techs are kind. read more

i was in the office on aug 12,2021 and i was treated by alexa and mariah and they were awesome. they were kind and courteous and adressed my needs. and i would like to thank carmella for taking care of my medical records thank you!!!!!!!!! read more

Service sucks. They made an appointment for my wife, she did not make the appointment. She tried call and was on hold for one hour and forty nine minutes. DO NOT USE THIS PROVIDER. read more

I would NEVER go back to this place again!!! I was told by one of the doctors that whoever did my cataract surgery did NOT remove all of it! Luckily, I decided to get a second AND third opinion! What I really had was wrinkled retinas and had laser surgery and I am so happy I went with my gut! The next nightmare was my husband trying to get a simple pair of eyeglasses with transition lenses! He had his own frames and was told the lenses would be sent in 3 days. Well, 2 WEEKS later they came in the guess what??? Wrong lenses!!! After another 2 weeks, she called my husband and told him to go over because they came in. He left immediately, 10 minutes away from us, and when he got there he was told there were 7 people waiting ahead of him!! He lost $200.00 on his lenses but he will never go back. IF I WERE GOING BLIND AND THIS WAS THE ONLY EYE PLACE AROUND, I WOULD RATHER GO BLIND!!!! read more

I don't have any problems with the physicians at Freehold Ophthalmology. Dr. Sushma Patel, who I've only seen once, was professional and patient with me. Sometimes I feel like doctors really try and rush you out of the office and hold back on the samples, but I'm glad she took her time with me. The front desk however, is in need of some work. Firstly, they have these sliding glass windows that they keep closed by default, leaving them to lean forward and slide them back and fourth once every other minute. Why don't they just leave them open? Preeetttyyyy apparent that they don't have any interest in keeping an open line of easy communication with their patients. I see every other person come in, many of whom are senior citizens, and are confused with which pad to sign in on and where to go. If they stand by one of the glass windows, an office worker will sigh and begrudgingly get up to ask, "Can I help you?" We know we can just sign in and sit down, but sometimes we just want you to know we're there. It's satisfying. It'll be ok office ladies, you can make eye contact with us every now and then. I know patients can be annoying, but it's your job. Most recently, I made an appointment, signed in and sat down. The office worker who was supposed to immediately take the pad was on break, so no one knew I arrived for 5-10 minutes. Not a big deal, but this is one of the reasons they should just have you sign in with a person. When I went, there were literally 8+ women working behind the desk. Also, I gave my insurance info (but forgot my card). She said I wasn't under that insurance company. I called my employee health hotline and they confirmed that I WAS under the plan I originally thought and I relayed the info back to the woman. Turns out, she just needed my SSN. By the way, one of the women who works at the glasses store was kind of rude and refused to give me their their WiFi info. I asked the receptionist and she gave it out without hesitation. Another annoying thing: Their website (www.freeholdeye.com) doesn't list their office hours. C'mon guys. Doctor's office website design 101. Lastly, I ordered contact lenses through that department's voicemail (because no one ever answers the contact lens line...they like as little communication with the patient as possible). They called back to confirm which kind I wanted. Came to pick them up and they ordered the wrong kind. No apology on their end. Will have to wait another week for them and pick them up, since they don't deliver, even when the delay is their fault. Sigh. Might have to switch businesses at this point. read more

Love going to get my eyes examined there. Been a patient for about 5 years. They have provided the most detailed eye exam. The staff is always pleasant and the wait isn't long at all. The waiting room and examination rooms are spotless. Purchased many designer frames there, however recently they increased their prices so much that I will need to look somewhere else. There select has also moved to more conservative glasses. I am told its a different company, the worker there is really nice though - I don't think she controls the pricing. Recommend eye exams there. read more

Had to make an appointment 1 month in advance. Had to wait 1:40 minutes to be seen by a doctor only to be told that there were still 3 people ahead of me and that it would still be a while longer. What is the sense of making an appointment? The lack of respect for my time was appalling. I asked, what would happen if I showed up 1:40 late for the appointment? Would I be seen? They said no! So, their time is more valuable than mine? Will never go back... read more

Avoid this for eye care. They just want to double bill. The Ophthalmologist no longer prescribe glasses, they want to make as second appointment for an optometrist. read more

I am so very grateful for Dr. Seema Patel, M.D. My husband was in need of the 'right' Doctor for his eyes. As a Parkinson's warrior, the needs for Doctors with compassion and understanding are a must. Dr. Patel displayed both of those qualities--in addition to her expertise, skill, positive attitude, confidence and passion for her job. When I expressed concern about Rick having both of his eyes surgically modified for his cataracts, Dr. Patel assured me that she had completed this surgery before on Parkinson's patients and I was to be at peace with her ability. And I was. Today, a month following the second complication-free surgery, my husband can see. Dr. Patel's knowledge and know-how took his vision from 325/450 to 20/30. I will be forever grateful to have found such a wonderful Doctor... who I think should be my BFF too. read more

Love Dr Nadi! We are very happy with the services here!

COMPARE PRICES BEFORE PURCHASING EYEGLASSES from the optical shop. I truly overpaid for my child's glasses. Get the style # you want and do your research first. I was given a song and dance when I tried to get this issue resolved.......I will leave my comments to just that.....but I am rather ticked. read more

Had to wait over an hour. I would rather have root canal then come to this office.Dr. Heimel is fine but the wait and the crowd in the office was horrendous. read more