Dr Janine Disanti was amazing!!!! she's definitely helped my mom with her dry eyes! She went above…read moreand beyond for her!!! The staff is amazing as well!

In a world of corporate medicine driven by revenue enhancement specialists and merger mania,…read moreMatossian is the rare practice that is truly patient-centric. After five years, the quality and comprehensiveness of each visit has not diminished in the least despite what I am sure are enormous economic pressures to do so. Special thanks to Dr. Priya Desai who is caring professional through and through. Excellence in every respect.

I have used and recommended Tristate Eyecare to many others for over 15 years. I just tried…read morepurchasing contacts from them and Chris Cambell one of the owners tried price gouging me. He marked up contact lenses 300% from what can be purchased online. I was appalled that especially with the current CoV-2 situation he would attempt to do this. I attempted to order lenses online but he refused to acknowledge their requests. I would go anywhere but this place. No Star

Let me start by saying......Never ever ever again!…read more And let me make myself clear that I would Never personally recommend this place. RUDE, RUDE, RUDE and then ignorant is the customer service that is provided. My son received 2 prescriptions for specialty glasses from a wonderful specialist who actually had referred this place. (Believe me, the specialist will be made aware and SHOWN PROOF of the unprofessional, rude & ignorant service received). Emails and voicemails from Chris Campbell are completely unacceptable!!!! Had to get our attorney involved by sending him a letter to cease and desist the harassment bc he didn't get payment from insurance in his time frame and was trying to get it from us. Hello, you can't do that!!! He sent several bills for the same 2 glasses but with different prices each time. Of course the insurance is going to question that before they send you payment. Ridiculous!!! Even when you call this office, the girl is snotty, not even knowing who you are. Rudeness is obviously contagious in that office. They claim to provide high quality service plus 100% guarantee, that they treat you like family?!?! What kind of family do you people have bc that's not family to me. False advertisement!!! I could say so much more but I think you get my point. Go somewhere else!!!!

This review is specifically about the front desk staff--not the doctors…read more Summary: The doctors here have always been excellent, and they're the reason my family has continued coming for 9+ years. Unfortunately, the front desk staff have consistently been the opposite--unhelpful, unresponsive, and at times, flat-out rude. If you ask a question or try to find a solution to your own issue, you're met with a sigh or an annoyed tone--like the worst thing you could do is expect them to do their job. You'll notice this is a common theme. Their lack of proactiveness and basic compassion is the only thing consistent about them. __ Recently, after my glasses broke, I was down to my last pair of monthly contacts. I called the office four separate times over the course of a week, each at different times, and left a voicemail every time. Not a single call was returned. Finally, on my last attempt, someone answered and told me my doctor would be away during the week my annual appointment was due. I let the lack of response go and just said I'd call back once I had my work schedule, mentioning that my eyes were starting to sting. I didn't even express my frustration--I just wanted help. In the meantime, I was rationing my last pair of lenses--wearing them for just a few hours a day for school and work, then taking them out. At my appointment, Dr. Landolfi, who was wonderful, immediately offered an emergency supply of contacts and said my new prescription would be ordered that day and ready in 7-10 days. She told me if I needed the emergency pair in the meantime, I could stop by and they'd be available. A week later, I called again to check on the order. Surprise--no response. So I went in person. No one was at the front desk when I walked in--maybe that explains the ignored calls. When someone came out, I asked if my contacts were in. She gave a short, dismissive, "You'll get a call when they come in." I explained I needed them for school and work and couldn't keep waiting, she just repeated the same line, offering no help, no effort, no empathy. So once again, I, the patient, had to suggest a solution: I told her my doctor mentioned an emergency supply. Without even checking, she said, "No, we don't have any." I told her my doctor told me she did. She sighed loudly, asked for my date of birth, checked the computer, and went to the back. Then she came back and said she couldn't give them to me without a note from the doctor, who wasn't in. So again--I, not her--asked if she could write a note or message the doctor and let me know when she gets a response. Which she reluctantly did. I shouldn't have to do all the thinking, problem-solving, and follow-up in a medical office. That's what the front desk is there for. There were so many points during this experience where someone could have helped: * When I first called, they might have offered to schedule me with another doctor since mine was away. * They could've told me about an emergency supply. * They could've referred me to another location so I wouldn't have to wait in such discomfort. Maybe not all of that was possible--but I'll never know, because no one tried. And that's the problem.

I upped my rating from 2 years ago. The staff is very friendly and they take you immediately. In…read morefact, I got there early and was immediately seen. Dr. Milheim seems genuinely concerned and takes extra time to explain and go over the examination.

Wow. They managed to source a frames and lens combination that other optical shops had said nope…read more Not a mainstream pair of glasses but appreciate their extra effort to make it happen.

Waited for 2 weeks for my glasses with no communication. Kept on calling with no answer. This…read morebusiness took my money and made false promises. Do not come here!

I have been a patient at Matossian for nearly a decade and I don't need a refraction to be…read moreclear-eyed about the quality of care and how they conduct themselves. Sure, I've read the bad reviews and everyone as they say is entitled to their opinion but after countless visits I have found them to be nothing but consummate professionals in all aspects of their practice. I suspect a podiatrist can have a bad day but eyesight represents an entirely different level of trust -- it's the difference between a cranky bunion and suddenly being in the market for a guide dog. I've never left their offices thinking that they could have done better. Over the years some of the reception people have been uneven but that's an epidemic across all medical practices where lack of training, low pay, high turnover and corporate consolidation proliferate. I've been under the care of Dr. Priya Desai for years and I can't see myself changing... unless of course I find myself in the market for a guide dog (kidding.) Five clear-eyed stars.

The office is run horrifically - to the point where I am looking for a new Opthomologist…read moreimmediately. I arrived on time for my appointment and found at least 20 people in the waiting room and then learned there were other patients scattered throughout the hallway and any other space that was open. I was left to wait 45 - 50 minutes without so much as a single update. Finally, I told the front desk staff I was leaving and emphasized that my insurance should not be billed for this non-visit. She was so unbothered I started looking around for the cameras since I was surely being pranked. There was zero apology let alone an acknowledgment for the wait and in fact I was genuinely asked if I would like to re-schedule my appt for another time. I looked at this person as if she grew a big horn out of her head. Its a shame because Dr Desai is extremely competent with an excellent bedside manner. I looked up some reviews of this practice because its in free fall mode and found out the practice was sold to a private equity company a few years back. Mystery solved. Pure Chaos! Avoid at all cost!

I can't believe how wonderful everyone in the office was. From first being greeted to the…read moreophthalmologist. The doctor explained everything to me, showed me pictures of behind my eyes and spoke to me so I would understand everything. Patty helped me pick out glasses and Tammy helped with my exam. I highly recommend this office. Everyone was so nice and that's rare to find now a days. Most just want to take your money and hurry you along.

Trying to be close to home, I stopped in for glasses and sunglasses with a prescription from…read moreanother optometrist office. Without hesitation, Beyer would not fill the scripts! I called the insurance company and they agreed this was incorrect, i can get classes anyway that partcipates. Hopefully, the insurance company will set them straight. We went elsewhere and were treated professionally, to get our 4 pair of glasses.

I have been coming here for years. He is so accomodating in every way. He cant do enough for you…read more The glasses are the right fit the first time. Dont have to keep going back several times. I highly recomend DBP. Five stars

Nick is the best! I just picked up my first pair of REAL glasses, after years of dollar store…read morereaders. Nick took the time to explain to me what to expect and how to properly use progressive lens. He has a large selection of frames and he made sure they fit properly. I couldn't be happier! If you are looking for professional, high quality service, Nick is who you need to see!

Dr Patel is caring, warm and professional! Wonderful experience always! Her staff is so awesome and…read morehelpful. You cannot go wrong using this kind and wonderful service.

I decided to get my annual eye exam and glasses from East Windsor Eye rather than at a big chain…read morestore, and I'm glad I did! Everything went smoothly and in a timely manner, from check-in to payment. Dr. Patel was my optometrist and she was nice. She was very thorough and answered all my questions. Only negative, which would not affect their rating, is that I wish there were a few more glasses brands to choose from, but that's just me being vain. They have one wall of glasses split between women's and men's styles and another small wall for children's size. I had no trouble finding a pair. They do have a good selection of frame shapes and material, so customers will have no problem finding something. The prices are on par with other eyeglass shops. They will work with you to maximize your annual insurance benefits- frames, lenses type, contacts, etc. Another negative, which is no fault of East Windsor eyecare is that insurances will take your glasses order and make the glasses at their own lab. I noticed that my pair of glasses had scratches on one of the lenses when I picked it up. The hours are good and staff are friendly. This store definitely delivers quality eyecare.