This review is specifically about the front desk staff--not the doctors…read more Summary: The doctors here have always been excellent, and they're the reason my family has continued coming for 9+ years. Unfortunately, the front desk staff have consistently been the opposite--unhelpful, unresponsive, and at times, flat-out rude. If you ask a question or try to find a solution to your own issue, you're met with a sigh or an annoyed tone--like the worst thing you could do is expect them to do their job. You'll notice this is a common theme. Their lack of proactiveness and basic compassion is the only thing consistent about them. __ Recently, after my glasses broke, I was down to my last pair of monthly contacts. I called the office four separate times over the course of a week, each at different times, and left a voicemail every time. Not a single call was returned. Finally, on my last attempt, someone answered and told me my doctor would be away during the week my annual appointment was due. I let the lack of response go and just said I'd call back once I had my work schedule, mentioning that my eyes were starting to sting. I didn't even express my frustration--I just wanted help. In the meantime, I was rationing my last pair of lenses--wearing them for just a few hours a day for school and work, then taking them out. At my appointment, Dr. Landolfi, who was wonderful, immediately offered an emergency supply of contacts and said my new prescription would be ordered that day and ready in 7-10 days. She told me if I needed the emergency pair in the meantime, I could stop by and they'd be available. A week later, I called again to check on the order. Surprise--no response. So I went in person. No one was at the front desk when I walked in--maybe that explains the ignored calls. When someone came out, I asked if my contacts were in. She gave a short, dismissive, "You'll get a call when they come in." I explained I needed them for school and work and couldn't keep waiting, she just repeated the same line, offering no help, no effort, no empathy. So once again, I, the patient, had to suggest a solution: I told her my doctor mentioned an emergency supply. Without even checking, she said, "No, we don't have any." I told her my doctor told me she did. She sighed loudly, asked for my date of birth, checked the computer, and went to the back. Then she came back and said she couldn't give them to me without a note from the doctor, who wasn't in. So again--I, not her--asked if she could write a note or message the doctor and let me know when she gets a response. Which she reluctantly did. I shouldn't have to do all the thinking, problem-solving, and follow-up in a medical office. That's what the front desk is there for. There were so many points during this experience where someone could have helped: * When I first called, they might have offered to schedule me with another doctor since mine was away. * They could've told me about an emergency supply. * They could've referred me to another location so I wouldn't have to wait in such discomfort. Maybe not all of that was possible--but I'll never know, because no one tried. And that's the problem.

I upped my rating from 2 years ago. The staff is very friendly and they take you immediately. In…read morefact, I got there early and was immediately seen. Dr. Milheim seems genuinely concerned and takes extra time to explain and go over the examination.

I would like to write an honest review about an optician, that I used to get glasses for my 4 yo…read more My little one lost her glasses during the holidays. We have been using Jakob (optician) for years, but this year I want to say special thanks to him for making her new pair of glasses and rushing the order knowing that it's holidays. Not only that he made them super fast but since he also lives in our area he was able to deliver it to us .....because we were sick.

My glasses broke and I went to see if they could be fixed…read more They could not be. But the person at the counter was so unfriendly and unhelpful. I may have decided to fix them there or get replacement glasses there. But based on his demeanor and attitude I just left. Update: went to Walmart and they were sympathetic. Fixed them in under 10 min.

Update 5/16: After waiting another 9 days to get another new pair, I have determined that BJs…read moreoptical (owned by US Vision) has inferior products. Granted - the guys at the counter were nice enough about everything, but I learned that the standard progressive lenses they use are technologically outdated - using 15 year old technology yo manufacture. My first pair of progressives cost more, because they use a newer technology. Hence - I cannot recommend BJs optical for that fact alone for progressives. Along with the wait times for remakes on the glasses - I wasted almost a month and still have no new glasses. Again - they were courteous and professional about the whole situation, and ultimately refunded my money. I think they are bound by the products they sell - which may not be up to today's standards.

I ordered contacts 11 days prior to leaving for a trip. One week later they had not arrived. I…read morespoke to Ann and she said UPS had made a mistake. She sent a box next day air and it arrived in time for my trip. Great customer service!!!

Reading these reviews does not match the experience I had. Each visit I had competent doctors and…read morefriendly staff. My appointment went smooth and everyone was thorough. I'll be returning next year.

(Eyeglass technician only review)…read more I'm not a patient but brought my 96 YO uncle for an easy repair on glasses he purchased here many years ago. Long story short, they did the repair quickly and free of charge even without verifying he bought them there. We were both happily surprised. I might not have written about this had I not see these techs( for lack of the precise word) interact with others here who were purchasing new glasses. One gentleman went out of his way to help the parents of a young boy get the right frames( indestructible I guess?) for an active lad, and even helped navigate the insurance aspects. Both kid and parents seemed pleased. I find it telling that the main positive reviews are from trusted Yelpers( not that I'm one) bottom line, Id trust these guys with my business too.

Way a wonderful, warm man. Just genuinely caring. Class act. Cathy his lovely assistant makes you…read morewant to come back

From the owner: All your Eye care needs. Exams,Contacts,Glassesread more

Excellent Optometrist and professionally run store - great experience overall, with competitive…read morepricing. I had prior experience at another America's Best location that wasn't this positive, so I was hesitant at first, but having pre-paid for a 3 year EyeCare Club plan last year I figured it was worth a try. I hadn't planned my supply of contacts well and was on my last pair. I also hadn't had eyeglasses made up with a current prescription in about 10 years...so I was really pressing my luck. Anxious to finally address the need, I called the Hamilton Plaza (Hamilton Township, NJ) location for America's Best Contacts & Eye Glasses, assuming that I'd have to wait at least a week for an appointment (based on their online calendar page). I had actually thought to try the other location one more time before this, but me trying the number 3 times - and verifying the listing - they never picked up the phone; that just confirmed my bad impression of the other location. I was delighted then, when I called the Hamilton location and someone picked up on the second ring. Even better, I was offered the chance to take an exam slot that had just opened up -- less than an hour off. Perfect! I went through the preliminary exam - visual acuity test (read the eye chart), color blindness testing, peripheral vision testing (VFT - visual field test), then the auto-refractor (determines prescription), the "puff test" (NCT - non-contact tonometer) to look for early signs of glaucoma, and finally an optional retinal image. All quick, precise, well executed. Then I was back out to the waiting area. The Optometrist working there from Regional Vision Consultants, LLC is Ahmet Degirmen, O.D. Doctor Degirmen called me back after I was in the waiting area for only a few minutes. I was immediately impressed that unlike many other practices I've been to, Dr. Degirmen was engaging, spoke "with me" and not "at me", and was impeccably professional and thorough. I was already familiar with the whole process, but I appreciated him taking the time to explain every step, ask if I had any questions along the way and actually engage in genuine 2-way respectful dialogue (often missing with some medical professionals) - something all too rare in modern business. My prescription had changed since my last exam, so I was wondering how it would work out. My prescription was unusual enough so they didn't have samples in stock, and had to order them. When they did arrive about a week later, I brought them home to try out and was absolutely delighted. According to my new prescription, I'm near-sighted in one eye, far-sighted in the other, and have an astigmatism in both! But the sample lenses (which I'm still wearing after about 10 days) are perfect. This really seems to be the best vision I've enjoyed in many years. I also selected, ordered and received glasses for those times when I won't wear contacts - and that was also fast, pleasant and competitively priced. It took about a week for them to come into the store, and they're great. All in all - this was a great experience. Dr. Ahmet Degirmen was the highlight of this for me: knowledgeable, thorough, pleasant and professional - and he nailed the prescription perfectly. The entire staff at this America's Best location seems to be great. The "vibe" is truly positive, outgoing and welcoming. Staff is attentive - even when they're busy, someone seems to always find you within a minute or two and makes sure you're being helped. Thanks Dr. Degirmen, and thanks to the America's Best staff at the Hamilton Plaza location in Hamilton Township, NJ. Great experience all around, and an excellent value. Highly recommended.

Do not go to this place despite how inexpensive. Service is so bad, and waiting for my prescription…read moretook 3 months! Omg! Stay away from this place.

Dr. Manto is thorough and knowledgeable, but also friendly and relaxed. Her office is…read moreefficient...not a lot of time spent waiting. She carries an extensive selection of frames. She's also funny and she makes having an eye exam a pleasant experience!

I used Franks Express a few weeks back during a time that was stressful and our moving details in…read moreflux. The team of 3 arrived early on a Sunday, right on time, and made quick work once they got started. Their estimated costs are more accurate the more information you have to provide. In my case, we used most of our own boxes but relied on the movers for padding fragile pieces and plastic wrapping others. Keep in mind any material or product you need from the movers will be an extra cost. It's reasonable but just keep this in mind when you get an initial quote from them. Again, the more info have for them the more accurate their quote will be. All in all I'm happy with the service and would recommend this company to others.

It's my Third time I am using Franks Express, will never cheat on them, lol…read moreService as usual TOP, guys arrived on time, team is very Friendly as always, this time I moved my office, guys were very professional, what ever problem I faced with this move these people find a great solutions to resolve it, I had a desk that didn't feat and then it was special order, I was very upset that I couldn't place it the way I want( size of desks was wrong) they did literally everything to make me HAPPY, even tho it was totally my mistake, they even helped me to design my place ;)) The price is very reasonable, customer service is very friendly, guys are awesome If u planing to move with no stress, then I highly recommend Franks Express!!!