Reading these reviews does not match the experience I had. Each visit I had competent doctors and friendly staff. My appointment went smooth and everyone was thorough. I'll be returning next year. read more

(Eyeglass technician only review) I'm not a patient but brought my 96 YO uncle for an easy repair on glasses he purchased here many years ago. Long story short, they did the repair quickly and free of charge even without verifying he bought them there. We were both happily surprised. I might not have written about this had I not see these techs( for lack of the precise word) interact with others here who were purchasing new glasses. One gentleman went out of his way to help the parents of a young boy get the right frames( indestructible I guess?) for an active lad, and even helped navigate the insurance aspects. Both kid and parents seemed pleased. I find it telling that the main positive reviews are from trusted Yelpers( not that I'm one) bottom line, Id trust these guys with my business too. read more

Really rude people and the doctor almost fell asleep would never recommend this eye group ever DO NOT GO HERE

I finally got through to campus our group. I have a medical condition that I regularly see. An ophthalmologist for I was told I had to see the optician first then get referred to the ophthalmologist. I thought I saw someone else make a review about the same thing.. I don't need referrals for my insurance. I don't need to see an optician. And have 2 unnecessary appointments.. I've seen 2 of their doctors that used to work at other locations before they came to campus group.. I had no Problems make an appointment Directly with an ophthalmologist.with other facilities. I was just trying this place because of the convenient hours. I ended up finding some place else to go. I got an appointment directly with an ophthalmologist as I need. read more

The experience I had with Dr. Eric Devore was the single worst experience I have ever had with any medical professional in my life, and I intend to report him to the state board. I saw Dr. Devore for an eye exam/contact lens fitting. I have been a contact lens wearer for years, and I was interested in trying a new brand of contacts. My last vision exam was 6 months prior, and my vision, as well as my contact lens prescription, has been consistent for several years. I informed Dr. Devore of my current prescription, and he preformed a vision test. Upon completion of the vision screening, he stated that my prescription has not changed. However, when I sat down with the contact lens technician to try on the new lenses, my prescription had been transposed. He switched the prescription for my left and right eye. I informed the technician of the error, and she went to speak to the doctor to clarify. Dr. Devore denied his error. He said that was what was written in my chart. I told him no, that he switched the left and right eye. I then showed him a photo of the prescription from my previous eye doctor. He then claimed my vision changed (which contradicts what he had originally claimed). I told him that this can't be possible because the vision in my right eye is visibly weaker than the vision in my left eye, and that I wanted to repeat the vision test because changing my right eye to a weaker prescription made me uncomfortable. His response was "I'm not going to argue with you. I'm just not going to complete the lens fitting." And he walked away from me. He didn't even complete the eye exam (no glaucoma test, no dilating my eyes or looking at them with the blue light, etc.). I have never had any doctor show such extreme disregard for a medical concern, ever in my life. This was absolutely malpractice. This was also on top of waiting over an hour to be seen. And being scheduled incorrectly as a follow up instead of an eye exam/contact lens fitting. They pulled me out of the exam room while they contacted my insurance company due to their own error after I had already been waiting an hour. It was an absolutely terrible experience all around. read more

Nice team of the whole staff! They respect and remember their patients! I have one Cataract surgery and it was very quick!

total mayhem in the optical/shop department. inexperienced opticians. seems every time you go in you see a new face. i went there because the optician i work with at dr. donahue's office was on sick leave. never again. right now have been waiting for over one month for my lenses to come in. try calling them and you can only leave a message. the phone is not ever answered. why? because the optical shop is not a part of campus eye group. they merely rent space there. they are not permitted in the office to use the phone but once a day. in the morning to get their messages. you can wait weeks for a call back. weeks. the place is a joke. went to have my lenses from one frame put into another frame while waiting for (still waiting) my lenses to come in. the "optician " took my rayban frames in the back room to change the lenses. comes back out after about 15 minutes and hands me my glasses. i take them and open them to try on and one of the lenses slid over. what?? the "optician " said there was a screw missing and she had to find one that would fit in the frame - that is what took her so long. again what?? if i had just taken them frim her and out them back in the xase they came in i would not ever have known. she didn't mention anything about a screw when she gave me back my glasses. which were my backup glasses. in perfect condition when i gave then to her. what happened? she took the screw out and lost it. and looked for anything she could find to jam in there. that my friends is what took her so long. and my lenses? she cleaned them in some kind of solution that left my lenses looking like black lace was running through them. i asked what she did and she said she cleaned them in the solution they always us. and they had brown dots on each lens. why? answer? oh we always mark the lenses. well yes when you are getting the lenses initially made the lens is marked for correct vision balance while you are wearing them!!! not marked in the back room when you are just transferring one set of lenses into another frame. no accountability. this "optician ". i really don't know what she is, denied losing the screw and could not explain the damage to my lenses. my frames are rayban frames. expensive yes. uncommon in optical shops to sell? no. this person had no experience in dealing with rayban frames. and if indeed a screw was missing she should have come out of the back room and told me so. not take it upon herself to try to find a screw. a screw she needed to find as she lost the original screw while changing the lenses. i asked for lenses to be changed. not frames to be fixed. i did not give her the frames and ask her if she could fix them as there was a screw missing and they were loose. she had no right to do anything to the frames without telling me. ugh. kim. the optician/manager was useless in helping to remedy the situation. i finally asked her how to reach the company manager. was told she didn't know as they now had a new district manager. i asked her the company name. she gave it to me. reluctantly. i stepped aside. googled it. found the company and telephone number and called right from the shop. telephone rang twice and was answered. shocked!! i let the woman know where i was calling from and why. she listened. was equally appalled as i was and told me she would follow up immediately and she or one of the corporate team would get back to me. and they did. actually the new district manager called me within no more than a couple of hours. he was actually at the shop. and to his credit he took full control and did in 10 minutes what should have been done in the shop while i was there. by the way i was there for hours. not only did he offer to replace the lenses that were ruined. but he also ordered me an extra set of lenses at no charge. and he contacted the rayban distributor and got me 5 screws specifically made for rayban frames. great. but as i say a month has gone by and still no lenses. still leaving messages that don't get answered. if you want to reach them you have to actually drive to the shop and see someone in person. crazy. crazy. a simple request to swap out lenses turned into a drama scene. these people do not know what they are doing. stay away. they are there solely to get the patients as they are leaving their examinations to buy frames from them. that's fine. convenient. but money and not professional work is the name of their game. i chose them because of the campus eye group affiliation. i would have done better at a mall lens crafters. thankfully my optician is back to work. by the time i get my lenses back i will probably be due for a new prescription. btw. i do have another pair if backup glasses. how to improve?? clean house. fire everyone and re-staff the shop. and put a telephone line in. never say never but in this case never again. read more

I have decided to write a review due to the highest standards of patient care and customer service experienced at the Campus Eye Group, alas not often observable in our day and age. The Campus Eye Group has provided such a degree of personal attention that I couldn't help but get a feeling I am being personally concierged and pampered. Everyone, from the staff receptionists, to the medical personnel, paid sincere attention to me, listened to all my needs, heeded to my eye-related issues and took their time to answer every possible question I had. This wasn't my first time I got treated by the CEG. The amazing consistency is what I really love about this practice, for every time I invariably get the same superb patient care, custom tailored to my specific needs. The doctors always treat me with respect and I never fail to get more than satisfactory results concerning my vision. Specifically I would like to mention the Campus' Lasik department, of which I retain the most positive experience. The staff guided me though every step of this quality-of-life-changing procedure. Last bit not least important is the fact that the CEG has the most advanced laser equipment. Prior to having decided to get my Lasik procedure done, I have done my thorough homework. Even big and reputable eye practices in NYC and Philadelphia can rarely boast with such state-of-the-art laser equipment. Very budget-friendly and flexible pricing for the procedures not covered entirely by medical insurance. The CEG does truly deserve a 5 star rating (and more) and I can't recommend the Campus highly enough as a final destination for all your vision related needs. read more

Worst place ever. was told I would have anesthesia, I felt absolutely nothing except the pain of the cataract surgery. Nothing was explained to me about what would happen after surgery (I'd be blind in that eye). Had surgery April 14th it's now May 25th and I still can't see properly. They told me I could see the doctor that created this mess August 11, after a bad review on Google I got a call offering me an appointment in June. I would never let this guy back in my eye. Going to Princeton Eye June 1st for a procedure that can HOPEFULLY fix this mess. Please be careful who you go to, this could happen to you too! read more

UPDATE UPDATE UPDATE - THURSDAY, MARCH 23, 2023 Once again today I placed a call to Horizon NJ Health regarding the status of my husband's frames. Horizon NJ Health contacted Davis Vision and were told that the frames were sent to Campus Eye Group and Campus Eye Group has to contact the provider line for Davis Vision to obtain the tracking number. It seems to me that nobody wants to do their job and follow through on what is going on nor does anyone want to admit that the frames are ultimately lost. Campus Eye Group keeps passing things back to Davis Vision and Davis Vision keeps passing things back to Campus Eye Group. Ultimately, Campus Eye Group is at fault because the frames were left with them to have new lenses placed in them. I have been in contact with Kim, optical manager, at Campus Eye Group and do not receive any return calls to my messages. I contacted her at 12:23 p.m. this afternoon and left a voice mail message and AGAIN received no return call. It seems as if she does not want to follow through on this. This leaves us no recourse but to contact a lawyer and file suit against Campus Eye Group to get this sorted out. On Wednesday, February 8, 2023, my husband John had an appt.for an eye exam at Campus Eye Group, Hamilton, NJ. He had the exam and his prescription changed so he decided to have new lenses put in his existing frames. We left the frames with the optical tech. and we paid $151.00 which was our portion through insurance. We were told the frames and lenses would be back in 2 weeks. I tried to contact the office on 2/22/23 and was put on hold for 20 minutes and then disconnected or no answer at all. Left voice mail messages and received no return calls ever. On Monday, 2/27/23, we went to the office in person. We spoke with George in the optical dept. and asked for an update on the whereabouts of my husband's frame and lenses. He told us there was a mix-up at the lab and the frames were not useable. The frames were sent back to Campus Eye Group and Nick examined them and determined that there was no problem with them. Nick sent them back to the lab and told them to cut the lenses and put them in the frame. George spoke with his manager, Kim, to get an update and he told us she was on the phone with the lab which he said was in Wisconsin. Instead of having us wait, George took my cell phone number and told us he would contact us the next day. We did not receive a call at all. I contacted the office during the week of 3/6/23 and was told that the order was due to come in that week and we would be called. Again, no call. On 3/10/23, my husband and I returned to the office and spoke with Kim to get an update. She told us that our insurance company was holding things up. I contacted the insurance carrier and was told that Davis Vision Group shipped the lenses to Campus Eye Group on 3/4/23 and they were received by Maria at Campus Eye Group on 3/7/23. The lenses that were sent were uncut because this is what was requested by someone at Campus Eye Group and they were going to cut the lenses and put them in the frame once the frame was sent back from Davis Vision Group. It is now 3/21/23 and to date we have not received one phone call from anybody. We are waiting on a refund of the $151.00 we paid, frame and lenses. Obviously, legal action will be taken at this point in time because we are not getting any satisfaction. We are out $151.00, a pair of frames, lenses and whatever payments the insurance company made to Campus Eye Group. Furthermore, my husband cannot go elsewhere because of the mess that Campus Eye Group created and the insurance will not pay a second time. If you need an eye doctor, DO NOT use Campus Eye Group. They are extremely unprofessional and unorganized. They give excuses and lies. I am extremely sorry that I came here. Never again. If I could leave negative 5 stars, I would. John and Christine Lloyd read more

Extremely proffesional took amazing care of my mother and can't say enough about how grateful I am.

I can't even get an appointment and looking a some reviews maybe I shouldn't try. I called and was on hold for 7 minutes and hung up and sent an appointment request online, commenting I was using this method because I was on hold for 7 minutes. I never heard back from the online appointment request either. This isn't starting good. I was seeking to get an appointment here only because of the hours listed seemed more convenient, but if I can't communicate with the office, maybe its a sign to look elsewhere. read more

I would absolutely recommend campus eye group for LASIK surgery. I had an amazing experience with the team and was impressed with the facility, staff, and the overall care. Katya, the LASIK coordinator was extremely helpful in explaining the entire process and accommodating my scheduling needs. She and the team made me feel confident in the procedure and I was very happy with the overall service and standard of care I was provided! read more

I waited over a half hour to be seen while they checked my insurance. My co-pay was $5.00. The eye exam is complete and then they proceed to tell me there is $150.00 contact fitting fee that my insurance does not cover. I have been wearing the same contacts for 10+ years with no issues. They should of been up front with the pricing and not wasted my time. I then had to find another place, but found it hard since I already had my vision completed by them and I only get one exam covered per year. I even mentioned I had trouble seeing up close, and that portion of the exam was not even down. I do not recommend this eye doctor at all. read more

Initially was trying to make an appointment to see a specialist, was told have to go through one of the optometrist - which we did but didn't get the referral to the specialist. The reason for the visit was left eye pain, and dryness and now getting strapped with a refractive exam fee - when the eye pain is still there, was not referred to the specialist and all billing can say is 'this is how it was scheduled.' The optometrist we saw was nice, but issue still exists and now getting ripped off. Office staff are not friendly - they work like machines. Smaller offices are the way to go. They're kinder, listen, and not caught up in over-charging to pay for a big expensive office. read more

My mother has had two procedures here. The office over schedules procedures and the wait times are outrageous. 15 minute procedures should not require 3 and 6 hour waits! I can understand that there are a few pre-op evaluations and there may be some waiting in between. But you cannot schedule a diabetic patient (and you confirmed that they have that condition upon scheduling) as the last patient. Today we arrived at 9:30 am and I am still waiting at 2:42 PM. I don't even know if she's had the procedure yet. If you care about your patients at all you will respect them and not subject them to this type of scheduling. I was allowed back in the "holding area" as I was pushing her wheelchair. I was horrified to find five other patients lined up on stretchers waiting their turn in the operating room. I felt like I was leaving my mother to a surgery mill. What will be the end result of this fiasco? Update: Mom was finished at 3:00. We both want to give credit where it is due. The nurses and OR staff, including Dr. Stein and anesthesiologist were wonderful. They were very attentive. The nurse caring for mom pre-op took great care to understand her pre-existing conditions. She said the experience in the operating room was perfect. Everyone was professional and caring. Bottom line: the scheduling staff needs a LOT of training and they need to rethink their scheduling strategy to match the exemplary care that the healthcare professionals provide. Losing patients because of front room problems is a shame. Please let your frontline process reflect your professionalism and skill. read more

I am so done with this practice. They do not honor their appointment times. Dr Klombers was fine in 2019. He was worth going back to. That has changed. We have been to this practice 3 times in the last year. Once for an issue. We waited for nearly 3 hours. The other 2 times were within the last 6 months. Both times, the wait was over an hour. Appointment today was for 10:50am. The nurse saw my child almost immediately. Then, there was a 45-minute wait. Unacceptable. This man sees children. How many children 5 and under do you know that can wait well for 45 minutes? My family left the practice at 12:05pm. Ridiculous! I have had 3 surgeries that took less time!! Also, I always sign up for text reminders and such. I received a text that reminded me (in all caps) that masks were required, and no other children were welcome at the appointment. What kind of juvenile ridiculousness is that? All caps are a sure sign of the immaturity and unprofessionalism at the office. And while we are touching on the mask thing...(we don't have an issue wearing masks to any doctors' offices)...there was a nurse standing outside of the children's waiting room that did not have a mask on while talking to a co-worker. In conclusion, I highly recommend you visit any other ophthalmologist office other than the Campus Eye Center at the health campus in Lancaster, PA. Please do not waste your time waiting on the staff. I truly hope that they lose patients and are able to meet an appointment time in the near future due to more openings. read more

I have decided to write this review after the terrible treatment my brother received at campus eye group. After going through the examinations, and paying for his glasses, he was given the wrong glasses. He called immediately and was told that the glasses would be reordered correctly immediately. This DID NOT happen. For the next few weeks our phone calls were not returned and when we did speak to someone we were given the run around with no answer. After speaking to the office manager, who supposedly gave the information to call me back to the optical manager, I waited for one hour. I received no call back. I can't say enough about the shoddy, unprofessional treatment my brother has received. This place needs additional Staffing and better training! read more

Upon arriving I was taken care of quickly which was great because I had my children in tow. The waiting room was clean and I had little to no waiting time. I was skeptical going to this office because of reviews I read prior to going, but was pleasantly surprised by the service my children & I recieved! The staff had patience with my 6 year old during her eye exams and when she was choosing her glasses, would recommend to anyone for their vision needs! read more

Campus Eye Group - Optometrists Near Me - Hamilton, New Jersey

After my eye exam I sat down for glasses. I was unable to get a second pair for firefighting without paying up front. Fine i said i'm not paying out of pocket so i'll take them back. Meanwhile I asked the reception what i owed before I left and she said nothing you already payed your co pay. I just called to see if my regular glasses are ready and this little jerk tells me they never submitted my glasses because I refused to pay? And I now owe 300 some dollars to get a pair, meanwhile we picked a pair that my insurance was going to cover. He said because I left and "stormed" out without paying I don't get any discount. This guy was serious , I have never been talked to like this and treated like this . read more

Have visited this office twice, and both times received stellar and very professional service. The staff is always so kind, upfront, and friendly. I appreciate this office a ton. Thank you for being so thorough and for taking care of your clients needs! Great office because of the great professional staff. read more

The customer service has become increasingly poor over the last two years. There is a high turnover rate with the employees so mistakes are frequently made. My last straw was today. After calling multiple times I was able to finally get someone on the line. All I needed was a copy of my prescription. The receptionist said that she would email it to me. Shortly after I received a callback where they told me that I would have to pick up the prescription or have it mailed to my home. I agreed to pick up my prescription. Twenty minutes later I receive another call that says that they don't have my prescription because they never fitted me for contacts and it would cost $200! This location is disorganized and unprofessional! They lost a customer today! read more

I received my LASIK here three days ago and I am so happy with the way things turned out. The staff in the LASIK center are the friendliest and most caring people and let me feel at ease the entire time. They answered all of my questions and anticipated questions I might have. I went for my initial consultation on a Monday and had to wait a little while, but doctors' offices are always like that. During the first visit, they just use a couple different machines to measure things in your eyes: just have to place your chin on a little stand and then look at a few lights. April is the head of the LASIK department and she'll go over with you if you are a candidate for Lasik after she reviews the output from the machines that took measurements of your eyes. April is the nicest person ever and you can really tell that she loves her job. I stopped in to visit her after my surgery and she seemed genuinely happy to see me and was excited for me that my LASIK went well. After your initial visit, you'll need to schedule another appointment with a doctor because they will be the final say if you are a candidate for LASIK; I got an appointment that Thursday (just 3 days later). During your second visit, they re-do some measurements if needed, dilate your eyes, and then you have to do the whole seeing-eye chart to confirm your prescription (don't worry, the machines on your previous visit took measurement of your prescription in a very advanced way so you don't have to worry or stress out about if "A or B is better", this is just to confirm the prescription). The doctor (I had Dr. Cohen) will review some things with you and then let you know if your still a candidate. now it's time to schedule your surgery! I was able to get my LASIK scheduled for the following Thursday (only 1.5 weeks from my initial consultation). They let you put down a preferred time, but they don't make their surgery schedules until 2 days before surgery because it depends on what other surgeries they have going on that day. They also call in a prescription for you that you'll need on the day of the surgery so make sure you get those. On the day of the surgery, they first give you Xanax to help calm you down. I wasn't really nervous, but it's standard because they want you nice and relaxed and ready to take a nap afterwards (they suggest at least a 3-hour nap after the surgery to help the eyes heal). After about 20 minutes, they brought me back, took my glasses off, put numbing drops in my eyes and started the procedure. Dr. Stein is the doctor who performed the surgery and April was there as the technician. Dr. Stein walks you through each step that he is doing and tells you which lights to look at during the procedure. Total time for each eye only felt like about 2 minutes (he counts down for you while the procedure is occurring because let's be honest, it's dealing with your eyes and it's a little freaky but it's really not that bad and TOTALLY worth it). They do each eye individually and then when it's all done, they sit you up and he asked me to look at a clock across the room and I could see it clear as day. I couldn't believe it! Just to put it in perspective, the big "E" that is on eye-charts...I could never even see that before: I was a -6 in both eyes. I got a little emotional because I've needed corrective eye wear since I was 8 and am just in amazement of the whole thing. I was feeling a little lightheaded afterwards (but that's normal for me because I get dehydrated easily and I'm sure the relaxing effects of the Xanax didn't help), so April kindly took me in the other room and gave me graham crackers and water. Afterwards, my mom took me home (you need somebody to drive you), and I took a 6-hour nap. That evening I woke up and could see so clearly. You do need to wear silly safety goggles when you sleep so you don't accidentally scratch your eye out and they're not the most comfortable, but I am NOT messing around when it comes to taking care of my eyes. The next day you have a follow-up appointment for them to make sure that things are healing up correctly. Surprisingly, you can actually drive yourself in! The next day, my vision was at about 90% and they said it'll get the rest of the way in the next 2 weeks why my eyes still heel. You do need to put in eye drops throughout the day so things get a little blurry when you do that, but that's normal with eye drops. If you've been wanting to get LASIK and are on the fence about things, I'd say go for it! I hike, rock climb, bike, camp, and do a lot of other active activities and not having to deal with contacts or glasses is going to be amazing. I wore contacts for 20 years and then started having problems with them so I've been wearing glasses for the past 1.5 years and have hated every second of it because my depth perception is so thrown off. After having LASIK, my depth perception is basically what it was with contact: PERFECT! read more

I just got LASIK done at Campus Eye Group last week and had an awesome experience! I've wanted lasik for a long time but couldn't imagine shelling out the money for a cosmetic procedure. Campus had though (and I believe there is one right now) a Groupon for more than 50% off so I decided to take the plunge. I was pretty nervous about it since it was so cheap and I could find no reviews either way, but I'm so glad I went for it. Their Hamilton location is pretty accessible, the do all pre-op and post-op exams (apparently TLC doesnt). My surgeon was Dr.Stein and he was fantastic. I did my research before the procedure and he is very well recognized in his field, so I felt safe getting it done there. it was literally less than 5 minutes for the procedure. After the procedure I went home and took a nap--when I woke up 5 hours later I could see about 90%, the day after I could see as well as I could with my glasses. I'm still in the healing process and taking my eye drops, but I've been experiencing almost no problems (other than a bit of dry eye in the morning and some halos at night which should go away). Everyone is different but as long as you follow all instructions everything should be fine. read more

I had a very positive experience with this group and specifically Dr. Chhedi. Although, I was there merely for a check up and not lasik or to get a log removed from my eye, so I can't speak to the other areas of the practice. My optometry experience was equally as positive. I'm relatively new to the area and am always a bit hesitant to trust the providers associated with my insurance but I would recommend this group to anyone looking for a new doctor. read more

As sit here in the waiting room waiting to be called for an appointment watching seven of the office staff, including the optometrist to be seen, standing around having animated conversations. The smacks of lousy customer service when they force people to wait so they can screw around. Needless to say - I will make it a point to post a similar review wherever I can... Find someplace else that cares about the patients in the waiting and realizes that our time is valuable and that our insurance and dollars are portable. read more

I decided to come here for blade-less LASIK because my brother and my aunt went here and had great results. It's been about a month post-op, and my vision is PERFECT. Aside from that, going through the consultation with Katya and the eye exam, everyone was very nice and had no problem answering ALL of my questions. The day of the surgery when I was nervous, everybody was so professional and helpful which lessened my stress so much. If you go anywhere for LASIK, GO HERE. No problems and very easy going. read more

To the man who told me that I have not received care from you, you are right I have not received care! However, you do not have to receive care to be a supportive family member and sit in your God forsaken waiting room! Do not dismiss my review as illegitimate simply because you cannot find my last name of your mile long appt. sheet! My half-sister receives care at your office, and her name is different than mine. ...I will keep her name anonymous. Having said this....you do bring way to many patients in, and I'm sorry this review is not to your liking. It is meant simply to advise potential patients that the wait is unheard of, but the care is satisfactory. read more

Appointment was at 4:15 for consultation for surgery. Eyes dilated at 4:50, now 5:and still no doctor! No seats in waiting room either. Talk about assembly line! Go anywhere but here. Now back for laser surgery. At least 9 patients in waiting room and no doctor. He is doing surgery at another hospital and will be here when he's done. It's 4:49. People won't get out of here til 10:00. read more

After successfully replacing both of my natural lenses over 3 years ago, Campus Eye Group continues to provide my followup care. On Wednesday, the staff booked a last-minute appointment and removed something embedded in my right eye. A few days of antibiotic drops and the eye is good as new! read more

I had been going to see Dr. Brian Cohen for 6 years. He diagnosed my eye condition, Keratoconus where previous doctors failed. Over time, the condition normalized and Dr. Cohen only offered to write an Rx for a new pair of glasses only if I wanted them (new frames). Otherwise, there was no need for new glasses. He never pushed. He also took the time to explain new procedures in the works that may benefit me in the future. I travel almost 40 miles to see him. However, the support staff lacks. I was suppose to see him for my annual back in July. I'm suppose to get a card in the mail reminding me to make an appointment. I haven't gotten one of those in three years. I've e-mailed them and have left messages on their voice mail and have not gotten a reply. Two years ago I developed sharp pain in my eyes. I called Campus to set up an appt. They made an appointment for me, THEN proceeded to tell me that Dr. Cohen left the practice to set up his own establishment. I thought that was dodgy. They put me in with another doctor who dx'd me with dry eye. Once the problem cleared and it was time for my annual exam, I looked up Dr. Cohen's practice and continued seeing him. Campus Eye Group is a zoo. Crowded and noisy. read more

At one time reputable, now a nightmare. I ordered glasses in Sept 2020, 2 weeks later wrong glasses came in. I was told they would re-order right ones. It is now Jan 4th,2021 I still don't have my glasses. I called several times, always some excuse. Today I gave all info and was on hold for 15 min, then was asked again "how can I help you?". When I said I gave info and have been on hold 15 min, the woman had the nerve to say "I don't need your attitude." WOW. In the end I was told some BS about my insurance company not sending them. Insurance companies don't make glasses, I am not an idiot. read more

They have two bldgs, 1690 is for the medicaid, horizon and 1700 is for private insurance. If that is no discrimination, what is it. I want to be treated like others. Of course the 1700 bldg is better, bigger, everything. I only figured this out when I googled address. 1690 Whitehouse does not show. And when I asked for a refund. It took 3 months of returning my glasses to be corrected and repairs, before I was sent to bldg 1700 for my refund. Then they lied and said the money I paid them for extra service (tint and invisible line for bifocals) went to the insurance company. It was a lie because I call the insurance company. Never ever use a company that belittles you and have attitude because you question something your paying for. I will never go there again. If you have since , don't go there either. They were at Henry J Austin Center in Trenton and Moved to Hamilton. Terrible, Terrible, Terrible read more

Twice now when scheduling my appointment I requested to be seen by a particular doctor and was assured that would happen, Upon arriving today I was told that doctor was in vacation. I received no phone informing me of this. read more

Awful scheduling...not very nice if you ask a question. My 81 year old diabetic mom was told to be here at 8:15...first part of procedure done in the first hour here.... laser (second part) .... still sitting... at 12:10pm!!! People who walked in hours after us are out of here! They accommodated bus transport people before her. You don't do that to people.... make them sit that long waiting for a procedure...especially a diabetic who needs to eat!!! When I inquired girl was nasty! read more

Never had to wait more than fifteen minutes. Very easy to work with. Efficient doctors and Friendly people. So nice of them to give solar glasses to view the eclipse for everyone in the family! read more

If the Campus Eye Group is the only place your insurance covers, then I guess you need to suffer through your visits. However, one could enjoy a good book while waiting an extended period of time. That's a bonus. One could wear a naked Hawkeye Pierce mask and remain unnoticed. The lack of care is noticeable. Revenue generation is the number one focus. read more

By far, the worst eye doctor's office I've ever been to. The doctors and receptionists are rude, and none of them listen. They act like they don't want to be there. They gave me the run around for contact pricing, and when I opted out of buying the contacts, they still sent me a bill in the mail for a fitting fee even though I was never fitted for them. I won't be going back, and I'd advise others to take their business elsewhere, as well. read more

Staff was super friendly. Wait was pretty standard and Katya was great from when I met her till the day of my lasik procedure. I got the bladeless lasik and have not had any issues with the procedure. Dr was great as well. Already recommended to my MIL and she got an appt and got her procedure within a week as well! read more

If I could give this place zero stars I would. I'm even surprised that this office has 2 stars and that they're still in business. I had Lasik done 4 years ago. I went here for an eye exam back in June. I was told that my co-pay was $80 and paid it before I left. Three months later I receive a bill in the mail stating that I owe another $25 co-pay and my insurance covered another $75. I call to find out that the eye exam was $100, which is fine. My vision was 20-25 and I did not need any Lasik revision or glasses. The other $80 cost was for unnecessary corneal testing to see if I could have Lasik revision. The office should be doing the eye exam FIRST and then determining if further corneal testing is even necessary. The $80 corneal testing exam is just a way for this place to extort even more money out of patients. I will never be returning to this office and I would not recommend going here. read more