My one star rating has nothing to do with the physicians performance or ability however, it solely has to do with my experience in my recent visit. I've been going to this practice and seeing Dr. Fitzpatrick since the age of ten (I'm now in my mid twenties) I received my first pair of glasses there and I've never gone elsewhere since. My last experience here was HORRIBLE. I've never left a doctors appointment angrier in my life. I left so disappointed by the fact that I feel as though I now have to find a new physician because of the incompetence of the staff. Their inability to verify insurance, coverage, eligibility and so on baffles me. As a patient I didn't expect to check myself in, look myself up in their system and make sure I could find my coverage with the practice. I not only had to be on the phone and on hold for an hour but also tell the staff how to look me up. With a practice who deals with different insurance carriers on a daily basis there's no secret that they have separate identities and identification websites to check eligibility and coverage. If I had access to these provider websites I would more than gladly check myself in, collect my own co-pay, and do my own eye exam prep. Unfortunately, I am their patient; I should not have to do the job of the staff while at my appointment. My experience included public embarrassment and being asked to present my and my husband's private information including full names, address, social security numbers, and more in their front doorway as other patients signed in at the front desk. I had reqeusted a private place to present that information, but the staff insisted on an open area with their other patients. This is impolite to other patients and a HIPPA violation in its own right. To leave an hour past my appointment feeling defeated and unable to see clearly, without even having been able to see my Doctor, is not my ideal day. Dr. Fitzpatrick is an amazing optometrist and I would never hesitate to refer anybody to him. I trust him and he has cared for me as well as any patient could ask for. That is what makes this so incredibly hurtful; despite the truly stellar care that he has provided me, the staff at the practice leaves so much to be desired that I find myself hesitant to return. read more
