I received the most fabulous service at the Princeton store in Palmer Square…read more I went in looking for small frames since I have a petite face. Anyway, the manager of the store helped me find what I thought was the right pair for me. I received them about a month later due to them coming from overseas. They came in, I wore them for a few days but decided to exchange for a different pair. The manager Grazel was again extremely helpful and patient in helping me find another pair that suited me. I must have been in there 6 or 7 different times either picking up the glasses, getting them fitted better, etc. Happy to add all is good now. New Glasses fit well and look great. Thanks Grazel and staff! Happy holidays The store has a beautiful selection of frames that I have not seen before and I will go back for my next pair.

Amazing service, I am known to be a very indecisive person especially when it comes to things that…read moreI will be using for sometime, like prescription glasses, I walked in, and the wizards at Morgenthal curated a set of frames for me like they were finding me the perfect wand out of a scene from Harry Potter! Made a decision within minutes and they are awesome! Would have never in a million years found the pair myself! Their service extends beyond the initial transaction with their thoughtful follow up's to make sure all is perfect! I did have an issue with the lenses (no fault of their own) and they had the prescription lenses redone for me at no expense. Had to go back for sunglasses (prescription) because their service and selection is that good! Customer for life here!

Excellent service, love the technology used. Very thoughtful care. Highly recommended.read more

Gotta love an establishment that prioritizes it's customers. I ordered some eye contacts for my…read moredaughter & spoke to the owner beforehand & he was all types of polite & courteous. I had so many questions & he answered them all with ease. The space was so cute & chic, reminded me of businesses in New York. My daughter had an eye exam & all the latest tech was used & explained. Also love when a optometrist ask if we have any questions, that was rare. Because I'm a sucker for presentation, the cherry on top, the contact lens being placed inside a cute little posh bag! Totally recommend this awesome family owned

Top notch service by a technician who who goes out of her way to take care of your needs. Although…read moreI don't live in the States and was here only temporarily, Christina attended to me without hesitation and got my glasses adjusted perfectly on the first try. Courteous, patient, professional service.

You won't find a better optician when it comes to customer satisfaction. Always attended to in a…read morefriendly, courteous and professional manner. Highly recommended!

This office is terrific. My daughter needed a pediatric eye exam and this was the only office that…read morecould give us a fairly quick appointment during the holiday season. I tried calling CHOP as recommended by our pediatrician and they could only give me an appointment 8 weeks away! At any rate, we could not have had a better experience. The staff was warm, funny, through, patient and felt like family on the first visit. We will be back!

They were spectacular. Fit me in on a Saturday morning even though I wasn't one of their regular…read morepatients because I had an eye emergency. They will be my regular optometrists now!

I had an extremely disappointing experience at The Optical Shoppe at Princeton spanning over 4…read moremonths. I received a new prescription from my optometrist for distance vision and ordered new sunglasses, distance glasses, and computer glasses. I paid for the frames and lenses for all 3, which came to more than $1,000. When I returned weeks later, only the distance glasses had been created. When I put them on, I realized the prescription made my vision worse, not better. I decided not to get the distance glasses and sunglasses and to only get a new pair of computer glasses with my previous prescription. I asked to be refunded for the pairs of glasses I would not be purchasing and was told by the associate to wait until I received my new computer glasses at which time a final refund would be granted. I had my previous optometrist fax my old prescription to the associate I was working with at The Optical Shoppe. When I had not heard from him about my new computer glasses after 3-4 weeks, I called only to discover that the prescription faxed to him by the optometrist was incomplete and that it was my responsibility to get the complete prescription to him. This was the first frustrating experience as I was never told by him that the prescription he received was incomplete, so there was no way I could have known this and re-request the full prescription be faxed, nor did the associate call the optometrist to request the full prescription. I worked with the associate and picked out new frames for the computer glasses and had the old prescription faxed to him. When I received the call that my new computer lenses were in, I discovered that the associate never put in the order for the new frames I had picked out with him a few weeks earlier. He denied that I had given him the frames I selected with him weeks ago. I was very disappointed about his lack of accountability and professionalism. He then had his supervisor see me and she very sternly (and rudely) told me that I should take my business elsewhere rather than offering to fix the problem that The Optical Shoppe had created. When I explained that I wanted to have the computer glasses made at The Optical Shoppe, she told me I had to pay for any new frames I would purchase, which I had agreed to do multiple times during our discussion, but did not offer initially to refund the money I had spent (over $1,000) months earlier for glasses. She finally did process my refunds, but only after I insisted this be done. In so many ways and in almost every interaction I had with them over 4 months, The Optical Shoppe staff was unhelpful and unaccommodating. I decided not to do business with them given repeated failures to properly take and fill my order, their lack of accountability for mistakes they made, their unwillingness to try to fix things, and for the rudeness with which I was treated. As a physician, I recognize the importance of caring for the patient in a kind, compassionate, and understanding way, and to accept responsibility for any mistakes one makes during the course of providing care or a service.

I was a loyal and happy customer for over 20 years until this last visit - which will be my last…read morevisit. Before I explain why, I want to thank Melissa and the rest of the crew at the Optical Shoppe for all the good work and kindness that provided for all those years and say how very sad I am to be taking my business elsewhere. The shop has changed for the worse, apparently due to the recent change in ownership. The selection of merchandise has changed significantly, so that you are forced to choose between a smaller collection of low/mid-tier ($125-$225) frames and a beefed-up collection of premium ($500+) merchandise. This upsell tactic was made even more painful for me by their with elimination of one of my favorite brands (Flexon) and a much-reduced selection of RayBan frames. Service has gone the same route. The poor sales people are rushed and impersonal, not entirely their fault since the store appears to be quite understaffed. It would also explain why they act as if answering questions was more of an annoyance than part of their job. More important, they seem to be constrained by new policies that don't allow them to offer small courtesies they once did, such as recording our preferences in frames and holding them until new prescription was ready. Does anybody have a suggestion for a better store - preferably not one of those big chains?

Excellent optometrist on site Works with your needs and…read moreeven helps choose frames for you

My family has been coming here for years. We love the service Frank and Clarisse gave us. They…read moretook their time to help us pick the perfect frames for my whole family and made sure our insurance was correct. Even Dr Rochetti the eye doctor and secretary helped out when needed at the selection counter. They really give you the personal touch and great service at Cohens and we got high quality glasses too.

I want to thank the eye doctor for detecting my husband's eye cancer. He was able to get early…read moretreatment. She saved his life! Thank you!

Honestly you get what you pay for as they say. The customer service is terrible. When you arrive…read moreyou're barely greeted. There's a look of the disdain and frustration on the receptionist face, as if she doesn't want to be there. So I would say a receptionist job is not for her!! The doctor is mediocre at best. She has a script for every patient and barely makes eye contact (no pun intended). You don't feel like you're getting a visit that's customized and tailored for you. It just feels extremely generic. Then after I I'm told to go select my glasses, and the sales associate would be with me shortly. Well I had to ask two or three times for someone to help me. The 'sales' lady never even got up from her chair to actually show me and my son the selection of frames, so I just grabbed the ones that I had from the last time and selected a pair for my son out of sheer frustration and impatience. The kicker to all of this wonderful customer service experience, was that as I'm paying for two sets of glasses after insurance deductions and discounts, I'm also told that my daughter's exam was not covered by insurance since I was two weeks shy of the annual exam from last year. At no point did anyone ever share this with me from the appointment scheduling to the exam itself. So I had to pay $89 out-of-pocket for an exam that I could've just done in two weeks. Utterly ridiculous. I will never be back there again. This place is a joke.

Dr Lee is very patient and kind, and takes the time to listen to your concerns and explains his…read moreanswers thoroughly. The office is clean and efficient. Most of the techs are patient as well.

Please read the first line of the eye chart. Y O U' R E G O I N G T O W A I T for your appointment…read more However, the practice itself is very professional and takes a respectable amount of time with each patient. As these things go, I'm glad I went. Four solid stars.

I met Dr. Mary Boname nearly a decade ago on Twitter. At the time my eye sight was perfect. But…read morethen I was hospitalized for 4 days with an abcess in the intestines. I was given fluoroquinolones (Cipro and Levaquin) IV. By day 3 I could not see. Everything was blurry. It did not go away. I decided to see Dr. Boname because she was nearby where I was hospitalized. I liked her immediately because she did not try to defend the medical system the way many practitioners do even when they've clearly erred. She said those kinds of fluoroquinolone antibiotics damage the retina. You'll need glasses now. Any time I have met with her or been cared for by her, I have felt that I'm being cared for by family that has a special interest in me. She doesn't just care about the two eyes in our face because she knows many serious conditions show up in the eyes first....diabetes, cardiovascular disease etc. She knows there are no fences in the body and the body is a whole system that works synergistically together. She takes into consideration genetics and their support, what I consider the "laser approach" to personalized medicine. I know I will get the best care from here which is why I have driven from Rhode Island to her office outside of Princeton, NJ for many years.

I've been am extremely satisfied customer since around the time they opened 15+years ago. Dr…read more Boname is extremely thorough, uses the latest technology, provides ample time during an exam to listen and explain, caring and is well regarded in her field. I am thankful not only for her care for me but as well as my Dad when he needed cataract surgery. Ben - who runs the eyeglass/contact side of the business - is one of the nicest, knowledgeable professionals I have met. He provides quality frames and lenses. He provides clear information about lenses and has a good eye in picking frames to suit your face. I am a bit clumsy and needed frequent adjustment to my frames - to the point I felt guilty coming In so often- but am always reassured it is no problem and come back anytime. This is a first class organization.

Excellent customer service! They accepted my Davis Vision insurance and I saved a lot, compared to…read morewhen I had private insurance before I retired 2 years ago. The staff was friendly and helpful in finding frames that suit me, and my personality. I HIGHLY recommend this location!

I would not recommend this store at all. Although I have been going for awhile I tolerated it…read morebecause of the location. I had an appointment and the day of they cancelled. THEY not me. Called to find out why and they gave me some "backwards" answer. Who are they fooling? They tried to give me another appointment 5 hours later. What? I scheduled the time I did for a reason. IF you have an option, opt for another store . VISIONWORKS DOES NOT WORK.