After waiting the entire 4 hour window in a home with no AC on a hot summer day - no call no show…read more Called the company and got an AI Chat bot that stated "the on call team would call me back ASAP to let me know if a technician is in route or if we need to reschedule". It's now 9:30pm. I will absolutely not be rescheduling with a business that doesn't value my business.

this is the second time my heat went the winter today is January 20 and it's 7° and I'm heat went…read moreoff at 9 o'clock Monday today is Tuesday 9:15 in the morning. This is the worst company in the world and I'm sue them if I get sick. I got an AC unit which should have nothing to do with my furnace, but they broke it and it keeps going out. Do not use these people. It's a sham of a company. I called them yesterday and they told me they would be out today around 2:00 PM. That's too long to be sitting in a cold house when it's 7 degrees outside. I have an inspection for the AC unit that they put in last year in June. The city of coming out to inspect it February 6. They're gonna fail this inspection and I'm going to sue them.

Replaced water heater. Very fair and honest price. Completed the job thoroughly and in a timely…read moremanner. Will definitely recommend for future jobs.

Our recent Ferrer experience was absolutely 5 Star and A+. There are not enough adjectives to heap…read moreupon Anthony and Elijah for their work. Everything that you want we found in Ferrer. Anthony and his co- workers were: personable, communicative, kind, relational, professional, and they worked with you... instead of dumbing you down with condescending "tech talk". Godwin came in for a quote and totally blew it. In our opinion if there was a time when "Godwin's Got it!" that time is long - long gone. We have had several bad experiences with them. The Godwin crew on our jobs were not professional, personable, reliable... the list goes on. In fact we STILL have NOT received a quote for our water heater as they promised, now 2 weeks out...? But Ferrer Plumbing did a fantastic job. Anthony in one quick call, made an appointment to see our situation, he was great. He knew what he was doing, and explained everything in a way that average people can understand. The solution was perfect. Great water heater, at a price that was honest, fair and worth every penny, Anthony and Elijah, treated our home and situation like it was their home, and we will definitely use Ferrer in the future, and we unreservedly recommend them to everyone, especially our friends and family. If you still believe that LOCAL business can deliver the BEST in product, service, installation and follow up... then call Anthony at Ferrer. They represent what is best in business: excellent work ethic, and amazing customer care.

SCAMMER ALERT!!! BUYER BEWARE!!!…read more UPDATE!! SCAMMERS AND THREATS!!! After I posted this Andy called and threatened me. He told me I swore at his customer service person. I did not. He also told me he was going to turn me in to the housing commission. He also lied and said it was against the law to work on the furnace when the heat exchanger is how it was. My 2nd opinion confirmed that was also a lie and that he'd just need to turn off the gas to the furnace to inspect it. They just keep digging themselves deeper and deeper. Today Russ tried to scam me into a new furnace. He claimed that he couldn't do any further evaluation on the furnace because the secondary heat exchanger was too dangerous and that most people just replace the whole furnace at that point. My antenna went up when he didn't make sense about why he couldn't evaluate the furnace further because of the heat exchanger needing replacing even though it was still functional. He didn't have any pricing on the heat exchanger or a new furnace and he never followed up with the pricing on either of them. I had a 2nd opinion and it was just the filter had been sucked into the fan. An easy, low cost fix. My 2nd opinion confirmed they were trying to scam me and that nothing else was wrong with the furnace or the secondary heat exchanger.

Rarely write reviews..... But, after calling the "V" guys…read morewith the funny name and getting the runaround, I called ProTech. Found my AC problem in minutes, fixed in a couple days at a very fair price, and...... The came out on a SATURDAY to check an issue and fix it pronto! Five stars + in my book. "V" guys, nope. Golfing granny and her sons from Cascade, nope. West side is the bestside. Go ProTech. OK. Standard disclaimer. 1. I am not a lawyer. 2. I did not get a special discount. 3. I know no one who works here. !

I hired Grapids to do a home repair service job. What they did was very good work but they had no…read moreconsideration how they left my home. Plastic was to be layed in the basement where they were working and ended up tracking oil all over the floor. Some kind of grease or oil was spilled in the driveway. I contacted them two days after the work. It took a while for them to get back with me. The dispatch team was too busy or they would set up an appt, not show, and sometimes reschedule. I had to keep calling and making a longer story short they finally came out two months later. They cleaned the spots with cleaner that didn't work so I bought something to try myself. I worked at it and got about half the stain off but still bad. The stain was baked in by the sun by this time. It was on them to clean. I'm 73 female and this is ridiculous. Their customer service has a lot of room for improvement!

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

Great pricing, service and timeliness. I had a small plumbing issue that has annoyed me for two…read moreyears and he fixed it in one hour. His card will remain hanging on my fridge.

Very timely and understanding of having no hot water. Service was great and the tech was friendly…read moreand knowledgeable. Hope I don't need them for a while but glad I have their number.

Fast and friendly service as always !!!…read more Arrived as scheduled , quickly determined the issue with my furnace and had it working normally in short order.

*Responsive *Professional *Honest *Fair Sakocius checked all…read moreof the boxes. Bryan and his team saved my family in the heat of the moment. They were not only able to get to me same day, Bryan was able to get us up and running to get us by until new parts arrived. I highly recommend this small business for all of your Heating and Cooling needs!

Thank you to Bergsma and Technician Josh K…read more The plumbing repair visit to my home today was handled with professionalism and courtesy. Josh not only did a great job with the repair but also shared helpful preventative maintenance advice. This is the second time I have had Team Bergsma to my home for repairs and will not hesitate to call them again!

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

10/10 service! I had complications with my home warranty and they were very patient while resolving…read morethe matter! left my sink clean and good as new

My kitchen sink was clogged, again. It does this every 1-2 years and the plumber puts a snake down…read moreto about the 20 foot mark and clears it. I called one plumber who couldn't come out that day. Mr. Rooter could send someone out the same day. I asked pricing on the phone and explained the situation in detail. They would not give me pricing until the tech assessed the problem. Two techs came and looked briefly, then estimated $395 for the simple repair. They kept promoting the 90 day warranty, which I did not care about. Apparently, there was a coupon, so they gave me $30 off. Later, I found a $75 dollar off coupon online. All in all, I should have rented a motorized snake for $30 from Home Depot and did the job myself. The service was prompt, adequate quality but way too expensive.

We got stuck in the middle of a DIY. Pat swooped in and saved our sink. He was super polite, neat,…read moreand efficient. 10/10 would call again

From the owner: Provider of plumbing services. Service both residential,…read morecommercial customers.

Dan is great at getting back to you as soon as he is available. He was very responsive and got my…read moreissues resolved ASAP. Greatly appreciate his service.