They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

Great experience. Came for some flea treatment for my two new little friends Mr Meow and Mrs Meow…read more My snooty cat rejects all these treats - somehow he won't even eat Tuna for cats by Revel - he only eats human tuna. Result is I've made two new friends Mr and Mrs Meow. They LOVE everything he won't eat. They often walk around together and I could just see them scratching. I've taken a liking to them but just looking at them I got itchy. Came in late one night before closing and got some quick help. Uneventful trip

I take my dog in for a bath & every time I've been in, the employees are either on their…read morephones...or not very helpful. Until today... AUDREY Was VERY Helpful, very polite & Nice !

Dog wash is $20 they provide shampoo and conditioner and towels…read moreThe blower dryer is a bit wild and only one of two has an ability to connect your dog via collar Overall not bad but I would also say not ideal for little dogs If possible bring a collar or harness to be in the bath and at the drying station

Incredibly helpful phone conversation. Recommend giving…read morethem a call to check on inventory or general animal consultations.

We used to buy our dog's food here when he was a puppy, but then I switched his food because he…read morestarted having some digestive issues. Now that we are feeding him a different brand of food, he's doing really well. We also cook different things for him in addition and now come by to this store to pick up some treats and toys whenever we have time. Friendly service. Located on Geary and Arguello.

We boarded our bearded dragon here while we were away for three weeks and could not have been…read morehappier with the experience. The pricing was reasonable, the staff were friendly and helpful, and most importantly, our little dinosaur was well taken care of. We are pretty sure he enjoyed his vacation almost as much as we enjoyed ours. We would definitely use them again in the future!

Emailed with availability Q, told yes. Went to address on website - closed for business. Went to…read moreaddress on email - coming soon. Wasted THREE HOURS bussing from one end of SF to the other for this idiot business. Don't waste your time. It is fitting that they are 2 blocks from 6th Ave Aquarium - you can get all the horrible service you desire on Clement!

I love the way this company pays attention to their customer's needs. Recently, I called the…read morestore to place an order to be delivered. The person answering the phone said they couldn't do that without my coming into the store or calling their customer service. I thanked them and hung up the phone and didn't take any action. An hour later Lindsey, from Pet Food Express Customer Service CALLED ME! Wow! Now, that's beyond any expectations I would have had. I loved that the person at the store level contacted Customer Service on my behalf and that Lindsay then called me. I find placing computer orders a bit overwhelming and so they really took care of getting me the items I needed without my having to work hard to get that accomplished. They have a customer for life!

Today I went to pet express on market Street. I was looking for a harness for a newly adopted dog…read moreand was greeted by an employee named Carrie. she helped me try on many different kinds of harnesses for my newly adopted dog. It was tricky because he was in between sizes on a couple of the brands. she stayed with me the whole time and was patient with my dog and with and in the end, we found a great harness to fit him. Keep him safe and it even looked great! not only did she fit him for a harness she gave me tips on how to make sure it's properly fitted how to keep him safe and even commented on his disposition and how cute he was. be happier about the experience and was very impressed by how out of the way Carrie went to make sure we were taken care of. thank you so much for doing a great job and going above and beyond. I've always loved pet Food express but today's visit was exceptional. Thank you so much!

They have friendly service. A bit on the expensive side…read more The store accompanying has several choices as well. Nails, sanitary trim, etc are walk in. Grooming needs appointment.

Great dog supply and grooming store ...should have more stores like this one I got my rabbit nails…read morecut there and was happy with service .. people are down to earth ..thank you Bogies+Jean

I just wanted to give a shoutout to the two Jennifer's and Kaya P. and of course Mel.!!! Yayyy!!!…read more Absolutely OUTSTANDING Customer Service is at this Business establishment!!! Thank you all!!! What a great Team!!! I'm really happy with my new fish and all the parts I needed for my new fish tank. This place is the BEST!!! You all are greatly appreciated!!! Jim H.

I took my dog to day camp and she had a blast. There are webcams so pet parents can check on their…read morefurbabies while at camp. The pet hotel staff were great - super knowledgeable and friendly. All staff seemed to be well trained in how to approach dogs and make even the most skittish/anxious ones feel comforted. The cost is also very affordable. I only wish the camp area/rooms were a bit bigger so the dogs could run around more. Needless to say, we'll be coming back.

Great pet and feed store !!! Lots of wonderful selection and they have a good selection of rare…read morechicks and the prices are so good!!! Great customer service !!!

Fantastic pet store! Well stocked and the staff are friendly and knowledgeable. Also loved meeting…read morethe store cat.

Welcome back to the neighborhood, Andy's! I stopped by today looking for new kibble for my toy…read morebreed. With the associate's help, I found a good brand in the "right size" bag to test. Also got a great tough toy for my "fur-ocious" little pup. The store is well organized and has its own parking lot. No one else in there when I stopped, come on by and support this independent retailer!

Under NEW ownership, Johnny worked for the former owner Lisa, forever. Hes well versed in the…read moreservice, the care, & area of expertise in several animals, insects, etc. Highly recommend this shop and its owner. More birds, insects, and new products have been added , making Andy's a much more fulfilling experience

I genuinely had to leave a review for Sarah and Rylie (i think that's how it's spelled) because…read morethey were genuinely so kind to me today. I brought in a tiny kitten I found that was absolutely covered in fleas, and I was honestly overwhelmed, but they immediately jumped in to help without hesitation. They helped me bathe the kitten, brought me supplies and tools, gave the baby treats, and even helped me call someone while I was trying to wash the cat hahaha. They were both so patient and sweet the entire time and made a really stressful situation feel manageable. You can tell they truly care about animals and people. I seriously appreciated them so much and I'll definitely be coming back because of how amazing they were.

This store is the perfect size: big enough to have everything you need and small enough not to feel…read moreoverwhelmed. Moreover, the people who work there seem to really want to help. Especially Brian! He went the extra mile with us, telling us the pros and cons of various types of treats as it related to health and explaining to us all of the services and products that were relevant to us about the store. This will definitely be our Store for our new puppy! Thank you so much for creating such a great place with such a perfect vibe.