We loved our experience at Positive Karma. Everyone was welcoming and very supportive, first time groom! Carlos did a fantastic job with our lulu! read more

Pawsitive Karma - After Full Dog Groom (Includes Haircut) - Pet Stores Near Me - Castro Valley, California

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Recently I had inherited a 3 years old Maltipoo. Being a first time dog owner, I needed to figure out the caring and grooming for this dog. Finding a local groomer became one of the many challenges for me. Based on the reviews, I chose this groomer. They are located at the west end of downtown CV. Walking in the store front, it has a very homey friendly country feel. They do not put dogs in crates. My dog has great separation anxiety so not being confined in a crate is a great relief. My appointment made via phone, requires a $50 deposit. My morning appointment, my dog was immediately taken in the back after grooming requirements were collected. Again, being a first time owner, they walk me through steps. A ninety minutes expectation was given for their work and they would text me to pick up. Upon my return, I was walk through grooming tips and tools (Coombs and brushes, and other products). I appreciate the advice. Since my dog's hair was knotted, he was trimmed very close. They were prepared to scheduled the next appointment but I held off so I can reflect on the overall experience. My dog was appeared fine from this experience though the trim could be more even throughout. Luckily the fur will grow back and no one will know the difference. I was sent a link to schedule appointments online. Overall I hit a very favorable impression with the store front and friendly staff. I definitely will schedule future grooming appointments. read more

Our Cat had an ingrown nail going into the pad. No infection prior to going in. Schedule a date quickly with Pawsitive Karma for nail trim and ingrown claw. They were able to accommodate myself and the kitty. Upon the nail trim they found another ingrown in the dewclaw and safely trimmed the claw. I appreciate all their help and friendly service. *Note, our Cat is an older kitty and they advised this does happens often with older Cats due less scratching to shortened their nails. Will be going back for Pawsitive Karma services for our other Cat and Dog for their nail trim. read more

This was my first time taking my husky to get groomed at this place and I absolutely loved the entire process, from making the appointment through the phone to the interaction with the groomer. Our groomer was Yerette, at least that's what the paper was signed and she did an amazing job! She made sure to ask questions about what my husky likes and doesn't like. The grooming also took only 1 1/2 hours which is speedy. I've gone to other places and I'll have to pick her up about 4 hours later! Definitely would recommend and I will be going back! I also got a happy pup back! read more

Pawsitive Karma - Dog Grooming - Pet Stores Near Me - Castro Valley, California

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I was hectic to bring my lovely husky ( Luna) to a grooming place since she had a really bad experience at a different groomer but this place it's totally different, they do communicate very well and explain every step to what will be done to your pet, they do care about your pet, great work done by Priscilla and other team member (I'm sorry I can't remember her name ). This will be our regular place to go now to get Luna a well done grooming, keep up the good work, I really appreciate your patience and love you all give to our pets. Almost forgot to mention of course no cage used since Luna hates it ! read more

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I take my senior dog here for nail trims and anal gland expression, and we always have a wonderful experience. Priscilla is amazing -- she takes such great care of our baby and handles him so gently. Everyone here is friendly, professional, and clearly loves what they do. Highly recommend and great value! It's also a cage free environment. read more

I take my pug here to have his nails clipped and his anal glands expressed. They ate professional friendly and affordable

My cat seems to enjoy the grooming and comes home happy, but these people rarely answer the phone and never call back. I'm not even sure how they get business with their lack of customer service, but after months of trying to reach them with no success and their prices being insanely high, we're moving on. read more

We've been taking our shitzu for over 3 yrs there and have been satisfied with his haircuts. The place is pricey but one thing we do love is they don't keep the dogs caged up after grooming and service is efficient. My only complaint is the last few times my dog has been there he will come back with fleas. So now we just make sure to he has a treatment ahead of his spa day and that has worked wonders. read more

I took my cat there and they were friendly. I have been taking my cat there for quite some time and I love the way they cut his hair give him a bath and cut his nails. They do a superb job. I know I couldn't do it. They are a bit on the expensive side, but it's definitely worth it. I would say bring your pet there as soon as you can especially for the summertime they need their haircut. read more

Came through here to pick up Green Tripe foods for my dogs. Adorable little spot, easily accessible. I was very happy with the owner's knowledge and also the variety of raw foods she had available. I was able to bring home some duck eggs, chicken feet and rabbit patties for my dogs. I can't speak to the grooming, but retail items will definitely bring me back. read more

At out dog's 8/15 grooming, she was razor burned on her v*lva; it was extremely painful for her to urinate that day and the following day. This resulted in an urgent care appointment ($338.16 bill for examination and two prescriptions). She had to wear a cone and receive topical medication for irritation and oral pain medication for the remainder of the week in order to get back to regular urination without pain. She literally stayed curled up at my feet or on my lap for three days because she was in such pain and so miserable. Food, play, and walks were out of the question. She has been groomed for years and no groomer has ever razored her v*lva and burned it. We emailed the vendor to notify them and received no response. read more

Ugh! Their crazy shifting hours combined with supply chain challenges are making this an u reliable location to buy Rawr food. Now they are only open M-Th from 10-6. Some of us have jobs.... Hoping this is just a temporary summer thing and we get wither Friday or Saturday back. read more

I am a first time client & had my Pomeranian groomed her for the first time yesterday. We recently moved back to the Hayward/CV area so finding a groomer nearby was needed. I was impressed by the reviews, checked out their pictures of Poms, I liked how I saw a picture of a pom with a top view that was still very fluffy after a visit. I know a lot of people like the "boo cut" but my size and shape pom isn't suiting for the boo cut, plus that's a very short cut which I've read isn't good for their fur. I have very mixed feelings with this place, I was happy to be able to call on a Monday and get an appt for the next day, the woman who booked the appointment was also very pleasant. Upon entering I was a couple minutes before our appointment and was greeted by our groomer Neysa who was ready to go. Having a pom, we like to keep her fluffy and full & I told Neysa I mainly wanted to have her sanitary area cleaned up, along with her face to be rounded out. We went over her body and I said I didn't want her shaved or short. She was pulling up the fur length on her back and neck area to ask about the body length, which I stated not much off just a trim & that I still wanted to keep her fluffy. She said ok to all of what we went over & that she would be ready in about 1 hour to an hour and 15. I left feeling confident that everything would be as discussed upon my return. My Pom was ready in the time communicated, so when I came to pick her up, I was disappointed in the over all result. All of her fluff was mostly gone... The woman at the register asked me how I liked her cut, I let her know it was much shorter than expected. She said they used the longest attachment that they have, which confused me as I didn't think that was going to needed for what was discussed. I asked if they used hand scissors at all, which she said yes, just depends on the area they are going to use it on. I paid $90 for the cut & left $20 in Neysa's tip jar. But I just didn't feel happy upon returning home. I called back & let them know I felt like I needed to provide the overall feedback bc I just didn't understand where the miscommunication was. The woman I was speaking to let me know she was the manager and that they're happy to accept customer feedback & but had long winded answers to my concerns. She stated that when I said I wanted a "trim" that wasn't the correct wording I should've used the term "cleanup" which would've been the more correct term. When I explained that we went over the body length also, she said there wasn't anything they could do fix it at this point (which of course I know, what's done is done we have to wait for the growth) but they would let the groomer know. I felt like she had more rebuttals during our conversation rather an understanding but at the end of the day for me, I just wanted to make sure my dissatisfaction was heard. She said it would be noted and if I chose to come back they would keep it in mind, but because they keep their appointments to an hour or hour and 15, there's no hand scissoring done as the receptionist had told me, so she apologized saying the receptionist was mistaken but that made me feel as if there's no point to returning. Ultimately, there was no solution for us. The haircut overall I think would've been acceptable to someone who wanted this type of cut, but I just don't understand how my requests were either completely ignored or misunderstood. We will probably have to wait 2-3 months for my Pom to get her fluff back again so we'll see where we take her next, I didn't feel like my return business is wanted at this point. I just wish I felt more valued in my first visit here. read more

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Our pup always leaves super happy and clean! Love this place bc they're super communicative and loving worth the doggos that come in.

I am amazed Lilly actually gets excited when we get to the groomer. Yvette is so sweet with her and does a beautiful job grooming her.

I will never go back and do not recommend this place. I had a 4:00 appointment for my cat and received a text at 4:11 that she was ready. Granted we arrived 10 minutes early but for the price you pay you should receive premium service. She was rushed through the process and didn't receive the service we paid for. Management was not helpful when I called and complained. read more

I have been coming here for 9 years! My chihuahua loves this place. His 18-1/2 now and his absolutely a lover of all the wonderful cuddles and pets he receives here. My go to is Robin she is experienced with seniors has many dogs of her owns and fosters so she is a wizard at calming down my senior. Alex is a cutie! She's so lovely and always handles my senior with love and care. She remembers all the doggos names and is lovely to call up. Yes this place is appointment only bc they do not cage anyone that being said. The ones complaining about calling in, it's not that hard to get through but they are busy! Because they are that good! I make my appointments every 4 weeks out and have never had a problem calling in for one. The clothes and pet supplies are all so cute and holistic, healthy top grade products. The place is impeccably clean, and always has the cutest baked goods. I recommend this place to anyone I meet with new pups and definitely for seniors. Everyone here genuinely loves dogs, cats and rabbits! There is ample street parking and parking lot is shared but I've never had a problem finding a spot. I'm in an out in 35 minutes and my dog is a short hair. I hope you visit this place it's worth it every time. read more

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My husband and I get our dog's green tripe supply here! Always friendly staff, and Marilyn went out of her way to give us a kidney friendly recipe for our boy. We are so thankful for her help, thank you! read more

I took my maltipoo here for a full cut, bath, the works after reading all the positive reviews here but was very disappointed. First, I was surprised that it would take them just an hour to do the whole job. Just seemed very rushed. Second, they groomed the whole body but left his facial hair really long and it looks just really not proportionate to the rest of his body. Third, my dog's ear hair were slightly tangled and instead of brushing out his ear hair to untangle them, they cut off parts of his ear hair so now they're just uneven!! I love his ears longer and they just don't look right at all! Fourth, hair on some parts of his body are super uneven. On his penis, there's several strands that are really long, looks bad and they just didn't do a clean job at all. I'm very upset with the job they did...not at all worth $80! read more

For nearly ten years, they have done baths, haircuts and nail trimmings for all my pets and I loved their work. It was always difficult to get an appointment and getting someone on the phone is almost impossible, but I still liked their work. Prices go up sure and I continued to support them because they are a small business. Their prices now are outrageous though. They know they can price gouge because they work in an affluent area. But $150 for a haircut/nail trim/bath for my 15 yr old cat is outrageous! That's less than an hours work, for more than you pay for a massage! They didn't even tell me their prices went up $40 in three months time! I will never take any of my pets to Pawsitive Karma again. read more

Wouldn't think of taking our precious Westie anywhere else! We have been bringing him here to be groomed since shortly after they opened. We love Robin and Marilyn and their entire staff! Oliver gets treated like royalty and looks perfect every time Robin grooms him! They have a great selection of cute and quality doggy stuff and pet food, too. read more

I am not sure what they do here but my Maltese has been here twice now and she is a fan. I know this because she doesn't mind going and she's not jumping in to my arms to leave as soon as we get there. That says a lot! They do book out a couple months in advance, but they are willing to put you on a wait list, and will call if they have last minute cancelations. Although their prices are a little higher than I was paying before, it is clear that Bella enjoys her time there and Anika seems to really love Bella. Plus, they do a good job on grooming her. And isn't that what we want, at the end of the day? read more

Pawsitive Karma - She is happy to pose. - Pet Stores Near Me - Castro Valley, California

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Awww I love how my Buster looks! He had a long coat and I wanted it much shorter so it would be easy to take care of and more comfortable for him. They were so nice and patient in letting me explain what I was after. You bring them in at appointment time so you don't have to leave your dog for hours. Five thumbs up! :-) read more

Pawsitive Karma - Pet Stores Near Me - Castro Valley, California

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Overall 5 Stars for service, location/parking, and merchandise. For starters, when I called no one picked up, so I headed to their competitors down the street who picked up my phone call and welcomed me in. However, I realized the competition had an impossible parking situation, so ended up going to Pawsitive Karma (by the way, adorable name for a dog grooming biz!). This shop has a small parking lot, east of its store front. Thank goodness! It maybe a shared lot with other businesses, not sure. Upon entering the store, I was surprised to see so many different dog food/treat sale items. They all seem to be of high quality, not name brand stuff full of dog food fillers and preservatives. Albeit extremely pricey, it's still nice to see so many options. There were also items for cats too! Collars and toys for both animals also. So I asked for a nail trim for Chumba, my Rhodesian Ridgeback. The ladies there said they could take her right away. My girl was a little antsy, but Alexandria was very nurturing and was an excellent dog groomer for Chumba. To entice Chumba's good behavior, I found a bag of treats I thought she would like (Plato Pet Treats-whole, dried Baltic Sprat) and purchased for the groomer to bribe Chumba to sit still for her paw-icure. It ended up being a pricey visit to the groomer. $20 nail trim (probably $15 for smaller dogs, and pricier for bigger dogs) $20 bag of treats (I wasn't expecting this pricetag) and another dried fish skin ($3). Plus a %20 tip for the groomer. Whew! This place is nice how they are appointment only for full service and nail trims are walk-in welcome. As explained to me, there are no dog cages in the back, so dogs are not crammed in waiting to be seen by the groomer while the groomer finishes up another dog. I also like how holistic dog items are offered, such as the CBD oil and mushroom products. I probably would have said "what a sham!" But there is a lot of current research on the benefits of these ingredients on the health of humans and animals. Maybe one day Chumba and I will try them out... Definitely will return! read more

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Just want to throw another 5 stars out there for Nikki. She groomed Bean this time and did a wonderful job. This place never disappoints. Can't wait for beans next trip! read more

Pawsitive Karma - My little Bailey very happy at home and very clean. She had the best day thanks to Alexandra!!! - Pet Stores Near Me - Castro Valley, California

Man I don't know if it is the pandemic prices are going around for everyone, but damn my dog is 5 pounds and they wanted too much. so yeeeaa, it's gonna be a no for me read more

I've had my fur babies going to the groomers for over 20 years! I'm so grateful to have found Pawsitive Karma!! They never cage your baby and it doesn't take all day for the cut (like the place up the street from them). Nothing but love and smiles from all the staff and happy dogs coming and going. Which is honestly the best sign! Thank you Pawsitive Karma you always make my little guy happy! read more

Kayla is by far the favorite groomer my dog has ever had. I have an American cocker spaniel she just gave a summer trim to. Charlie is not the most cooperative of animals but kayla nailed it anyway. Highly recommend! read more

Pawsitive Karma - Charlie after cut - Pet Stores Near Me - Castro Valley, California

I need a groomer today for my new dog. I called and Alexandra answered the phone. She checked the calendar and was able to squeeze me in if I came down right now. When I arrived, the store was busy! (Must be good) I spoke with Marilyn who greeted me and she was amazing. Nikki did an amazing job with Happy! I would recommend this store to anyone that has animals. read more

Pawsitive Karma - Pet Stores Near Me - Castro Valley, California

Friendly, great service and very informative on their products, i take my 5 lb pom here and he is very jumpy as he gets anxious, but they always manage to give him a good cut/trim and are so lovable with him. They are usually booked for weeks ahead occasionally a spot will open if someone cancels. read more

Pawsitive Karma - poms cut from above - Pet Stores Near Me - Castro Valley, California

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Wow, super disappointed! I haven't been here in years but my first experience was so fantastic and now, 2021, terrible. The people are very nice but my dog got a complete whack job. I could have given him this same haircut and saved $120. They shaved on each side of his ears completely bald. I have no idea why. The haircut is completely jagged. His ears were still dirty. I will never go back here. Really disappointing... read more

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Millie liked this place and the staff took good care of her and she had the Bath Spa Treatment This was our first time here and they have parking around the side. Millie was very comfortable with the groomer and I was able to drop her off and have lunch down the street. They also have a gift shop here to get supplies if needed. read more

Pawsitive Karma - Millie after her Bath Spa Treatment! - Pet Stores Near Me - Castro Valley, California

Nice place with a lot of variety for pet supplies. Just can't get through on the phone (no machine and it sounds like the wrong number when you call) to speak to them and it'd be nice if they were open on the weekends. read more

Love this place! Great customer service and they treat our dogs so well! They do not keep our dogs in crates and provide a very loving environment. They do an awesome job every single time and every groomer is really good, so we are happy to give our dog to any of them. We're so glad we found Pawsitive Karma! read more

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What can't I say about this place, other than we trust no others for the grooming of our dogs. Heck we drive from Pittsburg here on a regular basis. We had a bad experience elsewhere and found this place online. The owners are personable and great. Our Poms are always treated great. They always smell like blueberries afterwards. No trama for our Poms. Best to plan ahead and book in advance. read more

Pawsitive Karma - Tobey after his Spaw Day at Pawsitive Karma - Pet Stores Near Me - Castro Valley, California

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Wow they are expensive! $80 to wash my Pitty? I've never paid more than $55. And $35 on average. Way too expensive for such an easy job. Not going back. A bath and dry takes 15min. Nails and ears another 15. That's $160 an hour. They need to do my taxes for those kinds of rates. This isn't downtown San Francisco..... read more

I have a dog who has behavioral issues and I've been rejected by many places but Pawsitive Karma took him in and worked with him and they do an amazing job! Nikki is our normal groomer and she always tells me how my dog gets better each time he comes in. I come from Livermore to have him groomed so it takes a part of my day but it is worth it. So thankful for Pawsitive Karma and Nikki for taking care of my baby. I love the report cards and even at Christmas time they made an ornament. They always go the extra mile and I appreciate everything they do. read more

Pawsitive Karma - Pet Stores Near Me - Castro Valley, California

Our 2nd appointment with Annicka and of course, she was not to disappoint. We love our groomer and how she treats our baby girl that we made our 3rd and 4th appointment in advance to ensure an appointment with her. Well, today's our baby's 1st birthday! We were able to purchase a rice crispy peanut butter cake from them after her appointment. We asked for a puppy cut, and of course she came out looking like the pretty little lady she is. Alexandra, the receptionist is so sweet as well and actually suggested to make our 4th appointment due to high volume right before Christmas time. I love coming here and seeing the treats and goodies they have! Thank you ladies! Keep up the great work. read more

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What a cute little pet boutique! The owner Marilyn is very sweet and mellow. She greets you and chats with you, but doesn't try to push products. She can answer any questions you ask, though. There are lots of cute and fancy things for the well-dressed celebrity pooch, as well as natural and unique treats for dogs and cats. read more