We have been coming to Petsmart grooming for several years. Our groomer Alcia is absolutely…read moreamazing. She always grooms our dogs with love and care. We have referred Alcia and Petsmart grooming to all of our friends. Love Brownie Scooby and Skittles. Xoxoxo

Under new management - omg what a mess! hair everywhere, when I drop them off, and when I pick…read morethem up, like no one's concerned about appearance or the surfaces... - attitudes, loud, not music blasting much to loud - I guess because lead dog groomer likes it? Said dogs are not reactive, yet everyone who works with dogs knows you should not be playing loud, exciting music for animals getting groomed... That's already stressful enough. The groomers actually did a good job and they were nice and kind. I didn't like the loud music and it was so dirty with so much hair all over. It was just shocking to me because I've been going there for a few years. I will probably give them one more try, but I may be looking for a new place to go for the four dogs.

Definitely our go to pet store! This location is always…read moreclean, organized, and friendly. I appreciate their knowledgeable staff who are always open to sharing suggestions for the better needs of our pets. They offer vaccination clinics each month that are very convenient and affordable too. My family would love to highlight Karlton - he has specifically made all of our experiences so welcoming and supportive!! There's not one time we have came by and he does not have a smile on his face and ready to help! Karlton is very knowledgeable with all the products in the store and gives excellent advice on up and coming new items to add to our homes. Talk about service that's above and beyond, Pet Food Express you have an incredible leader on your team!! Also- we love the frozen bone marrow bones, love that this location keeps them stocked! Kannon & Jade your favorite English Bullies love and appreciate you.

This is a well stocked, prclean pet store with friendly kind employees…read more I needed a sturdy strong car bed for my grand dog so I can feel she is safe in my car. The nice men and women who work there helped me choose the bed and they loaded it in my car. I highly recommended this store.

Great customer service here. The staff are kind and helpful in the fish section. This is one of my…read morepet store. They have good varieties of cichlids and other good community fish. Highly recommend this place.

No doggy disposals anywhere!!! My husband came this morning for VIP shots. He waited for 2 hours…read more (Not Pet Club's fault) one of our dogs pooped. He picked it up with bag and could not find ONE garbage can in parking lot!!!! WHAT!!!? My husband will not return as he tired from waiting so long and the lack of disposal containers or garbage cans is just unacceptable for a pet store.

Great pet and feed store !!! Lots of wonderful selection and they have a good selection of rare…read morechicks and the prices are so good!!! Great customer service !!!

Fantastic pet store! Well stocked and the staff are friendly and knowledgeable. Also loved meeting…read morethe store cat.

We have been bringing our dog here for over 2 years to bathe her in the self wash tubs in the back…read more They're consistent with how they run their bathing area. If there is a line, your name gets written down on a clipboard. They always have enough towels for customers. The staff are always kind.

I had to put my beloved Jack Russell Terrier, Roscoe to sleep on August 3rd, he was almost 18. I…read moreused to take him regularly to Pet Food Express in downtown San Leandro just to weigh him. It's like losing a member of the family. We have already adopted another dog and I have been spending more time at Pet Food Express getting treats for training, a new leash as he's a much bigger dog, a bigger harness and so on. As people who love their animals know, losing our little one was very hard on us. Our grief has been much easier to deal with thanks to the wonderful service we have received from the staff at Pet Food Express in the downtown San Leandro store. They have been so helpful, understanding and very sympathetic to our situation. All those years we weighed our little one they were friendly enough, but so kind when we needed it. Thank you to Liz, Selina and Adan for the adv ice, help and consideration you have shown me at this time. It's really been appreciated.

I take my dog in for a bath & every time I've been in, the employees are either on their…read morephones...or not very helpful. Until today... AUDREY Was VERY Helpful, very polite & Nice !

Dog wash is $20 they provide shampoo and conditioner and towels…read moreThe blower dryer is a bit wild and only one of two has an ability to connect your dog via collar Overall not bad but I would also say not ideal for little dogs If possible bring a collar or harness to be in the bath and at the drying station

I had a very uncomfortable experience here. My 7-year-old daughter and I were simply looking at the…read morehamsters and guinea pigs when the loss prevention employee watched us very closely the entire time. We never touched or picked up a single item, yet it felt like we were being treated with suspicion for no reason. There were about 10 other people in the store, yet the focus seemed to be on a dad and his 7-year-old daughter. It made us feel uncomfortable and unwelcome. Because of that experience, we left the store and will never return.

Needed an automatic pet feeder for my little nugget - I live close and had a great experience…read moregetting what I needed and at a great price. There was enough variety here - cheaper more simple pet feeders and then more fancy ones I think even with a little camera on the front? I got a mid grade feeder with the help and advice of Madison. She helped me navigate through the options quickly - especially appreciated since I came in just minutes before closing with a planned trip the next morning. Outstanding help here - I will be back.

My dog looked FANTASTIC!!! She looked like a whole new dog! They are caring groomers there !read more

I was hectic to bring my lovely husky ( Luna) to a grooming place since she had a really bad…read moreexperience at a different groomer but this place it's totally different, they do communicate very well and explain every step to what will be done to your pet, they do care about your pet, great work done by Priscilla and other team member (I'm sorry I can't remember her name ). This will be our regular place to go now to get Luna a well done grooming, keep up the good work, I really appreciate your patience and love you all give to our pets. Almost forgot to mention of course no cage used since Luna hates it !

If you need a place to board a tortoise, look no further. We left our 4-year-old, 20lb sulcata…read moretortoise, Smalls, here for 13 days. Freddie handled the booking over the phone, no reservation needed at $10 a day. Check-in took five minutes; they set her up in a great, spacious tank with a lamp and fresh bark, and we left her with a packed lunch of greens and Mazuri from home. When we picked her up, Brandon and Ryan gave us the daily report. Turns out, Smalls spent her vacation roaming the store and occasionally trying to bust out through the back door. Luckily, the staff has excellent reflexes and stopped her escape attempts. Smalls was well-loved, well-fed, and safely contained. 10/10 would board our tiny criminal here again. Thank you, Reptile Room!

A month or so ago I visited the Reptile Room in search of a somewhat grown bearded dragon. I talked…read morewith the gentleman who was running the store happened to have a bearded dragon that looked to be what I was looking for. The only catch he told me was that he had a bad disposition and would get very agitated and try to bite anyone who got close to him. After allowing me to handle him till he calmed down a bit he offered to give him to me at no charge if I was willing to work with him. After going through some bonding exercises (and yes he did bite me once) he has come to settle down and now allows me to hold him and is adjusting well to his new home. The fact that I was given the bearded dragon only goes to show that the people at The Reptile Room really care about their animals and customers. I highly recommend The Reptile Room for service above and beyond!

Im very sorry for the extremely long review but this was my experience…read more........ I heard of Aquatic Collection through the Reef Beef podcast. I knew that Richard and his royal highness, Ben Johnson only back products and companies that they believe in. I recently set up a very small frag tank that I plumbed into my main display. I was excited because its a nano frag tank where I can keep alot of the very small fish my rainbow basslet would love to eat. Im a sucker for wrasses and blennies. A Choati, earmuff, China, radiant wrasse and Oman Blenny are the pride and joy of my tank. As soon as my nano frag tank was up and running I was able to finally get my geometric pgmy hawkfish (his name is Cornelius). The next was a pink streaked cryptic wrasse. As most unique fish, they come in seasons. I ordered from a big box site knowing very well that these little wrasses are delicate shippers, at the time this site was the only ones that had them in. This was a death sentence. For some reason they sent the first one as overnight standard, the water was 94 degrees when I recieved him. For a lack of better judgement and selfishness I agreed for a replacement. I was sent another. This time i made sure they held him at the terminal which was an hour away from my house. I got there as soon as they opened and went straight home to find another dead wrasse the died in a little bag. I wasn't going to kill another one so I asked for a refund and waited. I called every LFS in the city and no one had them. So I looked in the next biggest city/state which was San Diego. 6 hours one way for a total of 12 hours round trip. I found a place that had one and they held it for me. Two nights later I was doing tank maintenance listening to Bens lovely voice sing about aquatic collection. I thought i guess I can look to see if they had one and to my surprise, they did. However, I committed myself to the San Diego store. I bought them lunch the day before as a thank you for holding him and I would see them that next day. The morning of my day trip, I woke up and thought to myself am i crazy? Driving 12 hours for a small fish, i asked my fiancee and she ensured me, that I am crazy. So I gave Aquatic Collection a chance. The day of shipping I called Aquatic Collection and got ahold of Ryan who handles their online livestock shipments. Ryan was such a breath of fresh air to talk to. The fish was already packed. Ryan told me exactly how he packed the fish. He went above and beyond to ensure the fish gets to me alive. Again, the fish was already packed and I called him explaining my situation. So prior to my story he already did everything he could to ensure a safe trip for my wrasse. I had the fish shipped to the shipping terminal again, just to be safe. I drove my hour one way get my package and nervously drove back home. I opened the box and HE WAS ALIVE. The joy i felt in that moment makes this hobby worth all the hardships. I immediately called Ryan to thank him, he actually used weather data, experience and his resources to ensure the fish was packed correctly for its journey. This tiny 1.5" in fish was packed in an XL bag with 3lbs of water. The big box website I used previously had the fish in a small bag with probably 6 cups of water. Aquatic Collection and Ryan has earned a customer for life. I am singing their praises everywhere I go. After talking with Ryan I knew i was gettimg an animal that was truly cared for and packed for success. This really mean the world to me, thank you very much Ryan and the Aquatic Collection Team........and Richard and his Royal highness, Ben Johnson

Went in on a Friday afternoon to purchase fresh water plants, I bought 4 different species of…read moreplants, one in particular being "FOXTAIL". The very next day ALL the leafs of that specific species fell off! The other plants were fine , I then called Saturday the very next day to ask about either an exchange or a refund and I spoke to a representative named Mike whose immediate response was "no! there's something wrong with your tank" / "all sales are final" Mike offered no help or tips or nothing just simply blame my tank, which already has shrimp and fish and other vegetation that is doing just fine........ Definitely do not recommend buying from here unless you know for a fact, if something doesn't work out, you're screwed no refunds, exchanges, or any help. Bad bad business practice