This is for the Grooming Salon!…read more Our previous groomer had become flaky so we were in the market for a new groomer. I am so surprised I had never thought about PetSmart just down the street from us.. I have a Japanese Akita and a Pug mix, and while my previous groomer's pricing was already competitive, PetSmart's prices are unbeatable. They even send you coupons sometimes. Since my dogs have been going here, they've been feeling so clean.. and are happy going into the appointment. They even give you a Pawgress Report! The groomers here really seem to care and I will be coming here if the prices stay consistent. Thanks so much Airon!

A really great shopping experience! The staff were very knowledgeable and patiently explained which…read morefish could live together. In the end, we picked 14 fish of different species and two aquatic plants. I really appreciate that they have a "14-day dead fish replacement or refund" policy -- because, honestly, four of our fish did die. When we went back to replace them, the staff were very understanding and helpful.

Definitely our go to pet store! This location is always…read moreclean, organized, and friendly. I appreciate their knowledgeable staff who are always open to sharing suggestions for the better needs of our pets. They offer vaccination clinics each month that are very convenient and affordable too. My family would love to highlight Karlton - he has specifically made all of our experiences so welcoming and supportive!! There's not one time we have came by and he does not have a smile on his face and ready to help! Karlton is very knowledgeable with all the products in the store and gives excellent advice on up and coming new items to add to our homes. Talk about service that's above and beyond, Pet Food Express you have an incredible leader on your team!! Also- we love the frozen bone marrow bones, love that this location keeps them stocked! Kannon & Jade your favorite English Bullies love and appreciate you.

I want to give a shoutout to the Castro valley team, in specifics I want to thank Karlton and…read moreFabian for giving my little new puppy life. He was very sick we took our puppie to the vet and they didn't even know what was wrong. But talking to these guys we found out our puppy was having reaction to our new home and I cents. We have changed and our puppy is just as healthy. Thank you Castro valley Team

*** Check food EXPIRATION Alert *** and keep that receipt…read more I rarely write 1-star reviews but decided to based on my interaction (Sunday, 9/14/25, 5pm) which is a mixed bag. I've purchased dog food for my pups many times at this location and never had a complaint/problem. Today will be my first mainly to warn customers of ***EXPIRED dog food. I'm not a stickler on expiration dates but selling bags 3-4 month (May 2025) passed is ridiculous/wrong! I usually buy a supply 2.5 weeks ahead of time if I know I'm running low. When I finally opened the bag a few days ago the food was obviously RANCID! Dogs will usually get excited in anticipation of their food...they got a whiff and walked away...it was very evident! Partly my fault for not checking but I would hope a store wouldn't sell OLD food. This is the first time it's happened but the interaction I had with the cashier wasn't pleasant. Flat out rude! "You have your receipt? It's open and we can't resell". Valid question but tone of this worker was very condescending! I get they want proof you bought from them but who keeps their receipt each time they buy their pets food...I guess I will now as bags must be unopened to return...um, how would I know it's BAD?!!! I mentioned "can I speak to Laura, the Manager as I was told (previous visit) I would need a receipt BUT there are exceptions and to ask". I even asked "can you work with the manufacturer?"....ignored. All I wanted was a replacement for: ****** $42 for a bag of 12lbs of Natural Balance I purchased....same item! In any case...I'll write the company and hope to get a voucher for a replacement and a better outcome. #annoyed

As someone who works hard so her cats can have a better life, I'm always looking for pet shops that…read moreoffer quality goods and services without breaking the bank. Pet Club is an establishment that's not too flashy on the outside (kind of looks like a large warehouse) but has much of what you need on the inside. I was impressed by the variety of pet foods they sell, as well as the sheer amount of cat trees on display. The toys were a bit overpriced, but everything else seemed similar or a little cheaper than the bigger chains. I'm not sure if they offer membership that would reward frequent shoppers. Located in a strip mall in Hayward, this store is easily spotted from Hesperian and not crowded, a big plus in my book. I think they also offer services but not entirely sure. My cats were happy with the treats I brought back!

I love this place --…read more - HUGE selection of pet supplies - Knowledgable staff - Punch card for my dog food, get 10 bags, get 1 free - Parking right next door - One stop shop kind of place (:

This review is describing my experience with everything pet bird related at this store: cage, food,…read moretoy selection; cleanliness and organization; and the worst part--that they sell birds. Not only do they sell birds, but they house the birds in a tiny, cramped, windowless room in tiny cages, with one fluorescent ceiling light and what appears to be no human interaction or fresh air or appropriate light. The room is about the size of my bedroom, and there are cages stacked to the ceiling full of birds, but the cages are tiny. Back when I didn't know any better in the '90s, I purchased two parrots from pet stores, as "hand-raised babies," but those stores had all the birds in appropriately sized cages with sunlight and lots of toys and out time with visitors if you sanitized your hands. They felt out the potential owners and didn't sell birds to just anyone. Now I know better, as I volunteer with a local parrot rescue that has to turn away hundreds of unwanted pet birds a year on top of the hundreds they take in. One of those volunteer duties is doing home visits for the adoption applicants, and one took me this week to near this store, and the applicant told me about it and showed me this terrible-looking seed mix they purchased there for pets. So I stopped by this store to see what/why they were selling, and the sad and crowded windowless bird-commodity room made me cry. I left in tears. I had first browsed the shelves for toys and food, and I found the shelves unorganized, out of stock on several items, and the floors dirty. Plus a cat running around. And the cages they were selling were all tiny as well. Here's something significant and equally emotional. Under "pets" on the front page of their website, they strongly encourage adopting from shelters for dogs and cats. SO WHY NOT BIRDS? Birds live longer, are more complicated, are often more intelligent and with more complex needs, and our rescues are overrun! WHY?!?! (Profit! And it's terrible.) This is their own words--why don't they believe this for birds??!! They should contact every rescue on the West Coast and find out how overrun we are. "We have in stock a selection of small pets which include birds, fish, rodents, reptiles, amphibians, and arachnids. If you are looking for a pet kitty or pooch, we HIGHLY urge you to check out the local shelter where there are great animals looking for loving homes. Mike's Feed & Pets does not sell dogs or cats but we do have a complete line of products to help you care for them"

First time using the self serve dog wash stations. Very…read moreimpressed, Very organized . Very clean. The employees were very helpful & friendly. Store was very clean. I'll definitely be going back there !

We come here to buy our dog food. Their buy 3 get 4th free deal is amazing…read more We always bring our dog here for the self pet wash station. Staff are always really friendly and helpful. If there is a line for the wash, give the staff at the front a name so join the line.

I take my dog in for a bath & every time I've been in, the employees are either on their…read morephones...or not very helpful. Until today... AUDREY Was VERY Helpful, very polite & Nice !

Dog wash is $20 they provide shampoo and conditioner and towels…read moreThe blower dryer is a bit wild and only one of two has an ability to connect your dog via collar Overall not bad but I would also say not ideal for little dogs If possible bring a collar or harness to be in the bath and at the drying station

Needed an automatic pet feeder for my little nugget - I live close and had a great experience…read moregetting what I needed and at a great price. There was enough variety here - cheaper more simple pet feeders and then more fancy ones I think even with a little camera on the front? I got a mid grade feeder with the help and advice of Madison. She helped me navigate through the options quickly - especially appreciated since I came in just minutes before closing with a planned trip the next morning. Outstanding help here - I will be back.

I live in Hayward and completely forgot this was here. It's way closer to the part of Hayward i…read morelive in, rather than going to Union City like i usually do. This location seems a bit smaller than the UC but it's super organized. There was ample parking on a Saturday evening and a few other patrons there. Staff is super friendly and helpful! They also have a great selection of items i needed for my cat. We'll be coming to this Petco for all of our cat needs from now on.

We loved our experience at Positive Karma. Everyone was welcoming and very supportive, first time…read moregroom! Carlos did a fantastic job with our lulu!

Recently I had inherited a 3 years old Maltipoo. Being a first time dog owner, I needed to figure…read moreout the caring and grooming for this dog. Finding a local groomer became one of the many challenges for me. Based on the reviews, I chose this groomer. They are located at the west end of downtown CV. Walking in the store front, it has a very homey friendly country feel. They do not put dogs in crates. My dog has great separation anxiety so not being confined in a crate is a great relief. My appointment made via phone, requires a $50 deposit. My morning appointment, my dog was immediately taken in the back after grooming requirements were collected. Again, being a first time owner, they walk me through steps. A ninety minutes expectation was given for their work and they would text me to pick up. Upon my return, I was walk through grooming tips and tools (Coombs and brushes, and other products). I appreciate the advice. Since my dog's hair was knotted, he was trimmed very close. They were prepared to scheduled the next appointment but I held off so I can reflect on the overall experience. My dog was appeared fine from this experience though the trim could be more even throughout. Luckily the fur will grow back and no one will know the difference. I was sent a link to schedule appointments online. Overall I hit a very favorable impression with the store front and friendly staff. I definitely will schedule future grooming appointments.

A month or so ago I visited the Reptile Room in search of a somewhat grown bearded dragon. I talked…read morewith the gentleman who was running the store happened to have a bearded dragon that looked to be what I was looking for. The only catch he told me was that he had a bad disposition and would get very agitated and try to bite anyone who got close to him. After allowing me to handle him till he calmed down a bit he offered to give him to me at no charge if I was willing to work with him. After going through some bonding exercises (and yes he did bite me once) he has come to settle down and now allows me to hold him and is adjusting well to his new home. The fact that I was given the bearded dragon only goes to show that the people at The Reptile Room really care about their animals and customers. I highly recommend The Reptile Room for service above and beyond!

Looks like a great place to stop by to grab feeders or supplies if you're in a pinch. They do have…read morea feeder menu and offer boarding for reptiles if you're out of town. I think they also host educational birthday parties and events too. They have beardies, sulcata tortoises, leopard geckos, uromastyx, some snakes and other geckos (gargoyle and crested I think), chameleons, and I think some water dragons near the exit. I thought it was neat that they had that large tower/pillar glass enclosure in the middle of their shop as well and a shop parrot too. I believe that most of their leopard geckos and pythons were in smaller enclosures/containers as they're for breeding/are breeders or something along those lines, but I'm hoping that they get time to stretch or get purchased to pet parents quickly. Overall not bad, I always love the opportunity to look at some cold blooded buddies, but I feel like this reptile shop is more of a community staple for reptile owners rather than somewhere an out of towner would make a must stop.

Aquatic Collection is a standout shop if you're serious about reefing. Every time I've been in, the…read morestaff has been extremely helpful, friendly, and genuinely knowledgeable. They take the time to answer questions and make sure you're making the right decisions for your tank instead of just trying to sell you something. One thing that really sets them apart is the products they carry. They have items on hand that you don't typically see at other stores--for example, I was able to find a roller mat gearbox repair kit there, which is something most places don't even stock. That kind of attention to what reefers actually need goes a long way. Their coral selection is also on another level. They consistently have more unique pieces than just about anywhere else I've seen, which makes it a great place to find something different and add real character to your tank. One thing I really appreciate is that the owners are always there and involved. You can tell they genuinely care about the store, the livestock, and making sure customers have a good experience. Overall, it's a very well-run store with a strong mix of knowledge, customer service, and unique inventory. Definitely a go-to spot if you're looking for both hard-to-find equipment and standout corals.

Went in on a Friday afternoon to purchase fresh water plants, I bought 4 different species of…read moreplants, one in particular being "FOXTAIL". The very next day ALL the leafs of that specific species fell off! The other plants were fine , I then called Saturday the very next day to ask about either an exchange or a refund and I spoke to a representative named Mike whose immediate response was "no! there's something wrong with your tank" / "all sales are final" Mike offered no help or tips or nothing just simply blame my tank, which already has shrimp and fish and other vegetation that is doing just fine........ Definitely do not recommend buying from here unless you know for a fact, if something doesn't work out, you're screwed no refunds, exchanges, or any help. Bad bad business practice