Vestal CDJR has a horrible service department. I purchased a 2014 Jeep Compass in November 2020…read more The service department wrecked the front end on the day I was to take delivery. The service technician neglected to properly close the hood before he test drove it to make sure it was OK for delivery. It flipped up while he was driving it and damaged the hood and both front quarter panels. I ended up waiting until the end of January 2021 to take delivery. My salesman took care of it but I never heard from anyone else at the dealership during this whole time. Not the dealership manager, not a single other person contacted me to apologize. I never got any kind of compensation or free oil changes for being inconvenienced for nearly 2 1/2 months. Lame. The last time I dealt with the repair department, the service writer Gail Reddy tried to sell me 4 cheap-ass Kelly tires for $1100 because mine were worn. I got 4 high-quality Falcon ATs from my mechanic for $150 less installed and it included a NY State inspection. She also claimed I needed a new axle seal for $300. My mechanic inspected the vehicle and found no indication that it needed replacement. So she tried to scam me out of an extra $450. The service department is a nightmare to deal with. You have to call and leave a message and then they get back to you to set up a time. Only they never do. I always end up calling my salesman who gives me a bullshit story about how all the service calls are routed to the Title Department. Apparently this is something that has been going on for months because I had to deal with the service department twice within a year and got the same story from him. I love my Jeep in spite of all of this but I will never buy a Jeep from Vestal CDJR and I will never deal with their service department. Avoid Vestal CDJR at all costs.

One star is being kind. Vestal Jeep is a dealership that should be avoided at all costs! Corporate…read moreJeep is a JOKE! My Jeep Gladiator Mojave a $59,000 truck has been in service now for the last 3 weeks. I got an engine light and read the codes. It had 7 codes including multiple misfires , heater sensor, and 02 sensors. It took them a week to tow my vehicle.(Used a tow truck lifting it from the rear). The tow company would be there between 9-11 and they showed up at 5:30 pm after 10 phone calls and missed day at work. Vestal jeep took a week to put it on a machine and replace 1 02 sensor. This of course did not work. They put it on a machine again trying to charge me again $170 for diagnostic to say that its the other 02 sensor and it will be another week. Again 5 phone call to them to get this information.(THEY DO NOT ANSWER THE PHONE). Jeep Corporate says they will escalate the Warrantee claim now and step in. This is the second time they said they were going to escalate the case. I have had 5 Jeeps in the last 16 years. There will not be another. Arrogant and incompetent. I have had to rent a car now 3 weeks. AVOID VESTAL JEEP.

Derrick and his crew are great. No pressure. Friendly and knowledgeable!…read moreThey go above and beyond for their customers and stand behind their vehicles. We purchased from them for the 4th time recently and we don't waste our time looking elsewhere. Highly recommend!!

Been to see Derek a few times. Drove a fee cars nd told him what was wrong then he fixes and sells…read moreit. The last time I will ever go there I drive what seemed nice like a nice suv. Nope. I told Chris, she's ok nd she would get back to me. She never did. Derek said he would get the wobble checked out, next thing I know price is 1k more, typical scumbag behavior. Don't get scammed by this trumper...

We just purchased a new CRV from Miller Honda. Arron Craige was our sales associate. Believe me…read morewhen I tell you that he personified HONDA HOSPITALITY! He was a pleasure to work with. Arron was super organized and very knowledgeable. He guided us through the process with ease and called us after the purchase to see if we had any questions. He even made us popcorn! Miller is very fortunate to have this guy on their team! Jim and Dolly Terzian

Abysmal, all across the board. Sales went terribly, ended up getting the wrong delivered twice, and…read morehad to pay more than I was told for the car I waited months for; was a lemon, but they wouldn't accept any responsibility or offer anything for that; and parts communication is nonexistent and has caused me four so far when trying to get something fixed. Keep looking, Gault is close by and many others.

This is a small used car dealer/repair shop in vestal NY. They have maybe 25 cars on the lot,…read moremostly 3-5 years old. Their webpage was up to date and spot on with the photos, descriptions and the asking prices were the same as the prices given in person. The best part of it was their site was up to date with their stock, a big problem for most of the car dealers I have dealt with over the years. Richard (son of Carlo, who I also met briefly) was very thorough in his presentation of the car, both in it's history, all the work they did to it to ready it for sale (he showed me the invoices!) I am a licensed auto appraiser, and as an occupational hazard I pick out flaws in any cars fit and finish. Richard was telling them to me even before I pointed them out. I've never had a dealer be so honest and up front about a vehicle they were trying to sell. He allowed my wife and I to take a lengthy test drive...by ourselves...so we could put the car through it's paces. He even recommended a place we could each lunch, as we were not from the area. I am an educated buyer, I knew exactly what I wanted and what a fair price would be. The actual negotiation was easy, I made a fair offer and he accepted it. No BS, no tricks, nothing other than "that's fair, I can do that" I've bought a ton of cars in my life, both new and used. This was by far the best purchase experience that I have ever had. I've had the car for just about a month now, had zero issues with it and I could not be happier with the experience. The next time I go shopping, they will be first on my list.

Okay- its late October and I'm still well pleased with this trouble free auto AND the price I paid…read more You always hate to find out - AFTER the purchase- that you paid too much. Plus who wants to ADMIT that they paid too much???? But I have yet to see anything that makes me feel other than I got a good deal on a good car. He got rid of my junker for me, and has had ample opportunity to show his honesty- and he has. If you live anywhere near Vestal- you owe it to yourself to check out Noce Imports.

They seem nice at first but I bought a car with a lot of problems. I reached out within my 30 day…read morewarranty which is not enough time and I didn't get the help I deserved for the amount I paid. They just want a sale customer satisfaction is not their priority. I suggest you go somewhere else and don't make the same mistake I did. What's the point of buying a car and having to do work within less than 3 months. This is what I was trying to avoid!

I purchased the car from this guy and at the to start he did not work with me that should have gave…read moreme the red light not to work with him now I got put an engine into the car cuz it's knocking 06,000 now I got to put an engine into it not happy don't buy cars from this guy he slaps a sticker onto him and does not inspect them and needed so much work and I asked him how did his car pass don't trust him he is a ripoff

Extremely unsatisfied with the purchase of my 2020 Kia Soul. Refer to the pictures of the email I…read moresent to the owner that he couldn't be bother to answer me about. I will not be buying a replacement vehicle for myself from any of the Matthew's dealerships. Kia finally decided to buy back the vehicle but not giving me the full amount after I hired a lawyer to fight with them.

My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to…read morecheck out Matthews as they sell a few of the brands that we wanted to try out. We had a great experience with a sales rep at their Mitsubishi / VW dealership even though I didn't fit into most of the cars we looked at. The salesman we were working with recommended we check out their Kia / Subaru store and called ahead for us. Upon arriving we were immediately greeted by Brian Chadwick and I'm happy to say everything worked out great. I explained what we were looking for and he took us to a bunch of vehicles so we could see how I fit into them. Eventually we test drove a 2020 Subaru Outback even though it wasn't on our list and we loved it. We went back in and did the preliminary paperwork which was painless. There was no pushiness around the optional extras that they offered. Most importantly the price was very fair without having to do any kind of haggling. When all that we could do with Brian was finished for that evening we were passed onto one of the finance people who was also very nice, and again this was completely straight forward. No backroom sales pitches or any other junk that we've run into before. We came back the following Thursday to finish all the paperwork and take delivery of out new Outback. The process was very relaxed and if I can be honest, we left without feeling like we'd gone through what I'd call a normal car buying process. This was so far removed from any experience we've had in the past, we will definitely be coming back here the next time we need a replacement vehicle. If you're looking for a car, I'd recommend the trip to Vestal to check them out and I definitely recommend working with Brian Chadwick.

They didn't start working on the car until an hour of waiting, and charged for it. I recommend…read moregoing somewhere else if you can.

About 2 months ago, our son bought a used car from Matthews Planet PreOwned. Unfortunately the car…read moredid not have a second key or an owner's manual. We did not realize this was the case when he paid for the car. We didn't sign the paperwork until a week after our son paid and that is when we found out about the items missing. We were originally told that we would have to pay extra for the items since they were listed as not being part of the purchase. However, after a discussion about the missing items, Matthews kindly offered to provide the owners manual free of charge and to give us a second key at a reduced cost. Ideally they did not have to do either because the items were listed as not part of the sale. We appreciated their understanding and accommodation.

I bought my first car from Jeff Kies Auto Sales in 2009. I had it for 18 years and finally said…read moregood-bye to it today. I am absolutely thrilled with my new car. My son has also purchased two cars from them and has been very satisfied. You can't beat their friendliness, charm, professionalism, knowlege and helpfulness. You can't go wrong purchasing a vehicle from them and I highly, highly recommend them!! They will never steer you wrong or take advantage of you. Sue O.

My husband and I had the best car buying experience at Jeff Kies. It is evident that this group…read moreapproaches all their words and actions with positive intentions. We felt welcomed, any questions we had were answered, and even the smallest details we inquired about were addressed. We had the pleasure of working with Adam and we found him to be very friendly, helpful & knowledgeable. Here's the really important detail. I had an issue after the sale & I was met with openness, and genuine willingness to work out my concern. No questions, no hesitation, just prompt results. Kudos Jeff Kies! We will be back in the future for our car buying needs.

Excellent job. Very polite and listened to what I wanted and was looking for. Didn't try to push…read moreanything on me that I didn't want. I appreciate you for helping me

I want to give a real and sincere thank you to the team at Matthews Kia Vestal, especially the…read moreGeneral Manager and Service Manager. I recently went through a very stressful situation where my EV6 ended up non-drivable due to a warranty-related issue. I was effectively stranded with no way to get to my vehicle or to the loaner that was already set aside for me. It was one of those situations where you feel completely stuck and unsure how you're going to get back to your normal life. The GM and Service Manager stepped in personally, listened to what was happening, and took ownership of the situation. They didn't make excuses, they didn't pass me around, and they didn't leave me waiting endlessly. They got directly involved -- communicating with the right people, coordinating transportation, and making sure I had access to a vehicle again as soon as possible. They handled everything professionally, calmly, and with actual care for what I was dealing with. They kept in contact, followed through on what they said, and made sure things happened same day so I wasn't stuck any longer. Any dealership can do business when things are easy. What really matters is how a dealership responds when something goes wrong -- and this team showed integrity, empathy, and real leadership. I genuinely appreciate the support I received from Matthews Kia Vestal. They stepped up when it mattered most, and they earned my respect and trust. Thank you.