I had one of those moments today that instantly turns into a problem you have to solve fast. Around 2:00 PM my wife called me while I was at work and said, "You're not going to believe what I just did." She tried opening a soda can with her Pontiac key... and snapped the key in half. The problem was she didn't get off work until 5:00 PM, which gave me less than three hours to somehow get her a working replacement key before she was stranded. To make things worse, it was one of those chipped transponder keys that aren't exactly easy to replace on short notice. I took the two broken pieces over to Bill's Locksmith in Hemet and met Charles, the owner. Charles told me he didn't have the replacement chipped key in stock, but instead of turning me away, he carefully used the broken pieces to cut me a new key anyway. Since the original transponder chip was still needed to start the car, he explained that if I kept the broken chip portion next to the newly cut key, the car should still recognize it and start. And it worked. If you look at the photo, you can actually see my temporary solution -- I literally used white duct tape to attach the transponder portion to the new key Charles made for me so my wife could safely use it for the next few days until the replacement key arrives. Here's the part that really impressed me: When I asked Charles what I owed him, he said, "Nothing." That kind of kindness is rare these days. Most businesses spend thousands on advertising trying to earn customer loyalty. Charles earned mine with a simple act of helping somebody out when they were in a bind. I asked him if he had a website, and he told me he had no interest in one. So I figured I'd leave this review instead. Charles didn't ask me to write this. I'm writing it because good people deserve recognition, and Bill's Locksmith in Hemet treated me the way businesses used to treat people years ago. Thank you again, Charles. read more

Bill's Locksmith Shop - The broken key taped to the temporary key Charles at Bill's Locksmith in Hemet. - Keys & Locksmiths Near Me - Hemet, California

Super nice guy! Did a great job at making a key for the one we lost for our camper shell. read more

Bill's Locksmith Shop - Keys & Locksmiths Near Me - Hemet, California

Bills locksmith is awesome! The guy is super nice and helpful, he also gave me a really good deal replacing car key. Totally recommend this place! Super fast work too! read more

Today I needed 2 car replacement keys reprogrammed and cut and Charles did a great job. He was not just very pleasant to do business with, he was extremely knowledgeable and his price better than local competition. I was a walk-in today and while waiting I observed how friendly and patient he was with other customers, I will definitely rely on this business for the rest of my locksmith needs. Thank you Charles! Keith L. read more

Had a High Security Chevy key that needed duplication. Bills locksmith handled this with no problems and at a great price.

I lost my car key Great service Charles is very patient Best prices I recommend for anyone read more

Over priced for a key fob battery replacement @10x the cost. Then charged an additional credit card fee on top of that. Then just let out a super loud burp, demeanor was not friendly. It was like I was putting him out to do his job. Won't be returning. read more

Called after my car was locked with my keys in. Charles came and helped me out with my car. He went above and beyond and was very kind and timely. Cheapest I could find as well! Will be returning! read more

Stop by to have keys made for my 1995 Dodge Ram truck. The gentleman that helped me was very knowledgeable and got the cuts right the first time. Each key worked perfectly. Most of the other locksmiths I've been too has only half the keys work that they cut. Very professional. The only criticism is not a lot of accessories or other products to view in store. read more

Did a key for my car a year ago and it got deprogrammed. When I went back he denied that I bought the key there and was very rude don't go to him he won't help. read more

Charles helped me and my sister with our car keys. The frame had broke for the key I called about pricing and how long it would take he said about 10-15 mins. My sister and I show up and he is very friendly and kind he replaces the key along with the chip and battery and engraved the new key at a very reasonable price. As soon as we got back home we tested it out everything worked. read more

Bill, right away, through courteous professionalism, (over the phone) and his competitive quote, sold me on trying out his service. When I finally got around to coming here, Bill was courteous and professional in person and quickly assessed that I should go back to the original locksmith as he was honest in his work. He's the type of person I like to do business with because it's actually peaceful and trusting in doing business with someone like him rather than a meditation to work at keeping at peace with others who are far from courteous and trustworthy. read more

We needed some old locksets replaced in our rental in Hemet and contacted Bill's Locksmith. They answered promptly and courteously, provided a fair quote and performed the work quickly and professionally. We are extremely pleased with our overall experience and would not hesitate to highly recommend them! read more

Very rude and expensive, asked a simple question and he turned into the biggest A hole on the planet. Also was more expensive than anyone else I called. read more

Need to change their time to 4:00 pm Their pretty good besides that Best lock smith in Hemet read more

I was in a desperate situation this morning and Im so happy I called this place. I went outside to throw some trash out and my 2 year old, who's been discovering she can lock doors lately, actually locked me out. Of course I was freaking out and frantic, thank God I had my phone in my pocket I called the first company I googled which happened to be Bills locksmith. They were super polite and sympathetic to my plight and said they would be there in 15 to 20; minutes. They got here exactly 16 min after the call and the gentleman Charles was so professional and kind and had me in my house in less than 2 min. Luckily my daughter hadn't gotten into too much trouble while I was locked out but lesson learned lol. Thanks so much! read more

Got a key fob done here Never had a check engine light EVER ON MY CAR I got in and there it was , and when I told him about it he couldn't care less! Very unprofessional read more

My husband called around to get prices for some one to come out to install a deadbolt on his office door. Bills had the best price, so he came out the next day. My husband decided he wanted 2 deadbolts installed and Charles said it was still the same price. I had a new door handle that needed to be put on my hubby's new remodeled bathroom, and Charles was happy to put it on, still the same price. He also banged out the bathroom door jam because it was sticking when opening and closing. I didn't ask him to do that, he just did it lol. The final sweet gesture of this very kind man was, he went down to Ace to get me a pull handle for my hubby's office door, came back and installed it, still the same low price. Wow! I highly recommend Bills Lock and Key. What a wonderful family run business. read more

I needed to change my home lock, and I scheduled their service. Charlie provided excellent service and is a thorough professional.

Called Bill's lock smith this morning asking for their services, they picked up my call promptly and provided me with other locksmiths number since they were not able to assist me right away. Unfortunately the other locksmiths also wasn't able to assist me so I called Bill's locksmiths again and they provided me with an ETA which wasn't even that long of a wait. I decided to wait for them. Charlie arrived within the time frame given and was very pleasant and professional. He unlocked the doors in a timely manner and took cc payment which is a big plus since I never carry cash w me .. I HIGHLY recommend this business for any locksmiths needs. read more

I went to this business on Saturday, 6-25-11, to get duplicates of 4 keys. A man and woman helped me, but they did not have the blanks to make any of the keys. They offered to order the blanks for me on Monday and have them for me on Wednesday. I told them that would be fine, as I was heading out of town on Friday. Despite promising to call on Wed, they never did. They also did not call on Thurs. Undeterred, on Friday morning, I stopped in to get my keys made before heading out of town. This time another employee was there, a young man with long hair. This employee was much less courteous than the other employees had been and seemed put out by my presence in the shop. He told me that he did not have my blanks and, in fact, had not even placed the order! He explained that the company saves up all blank orders until they have one hundred dollar's worth, so they don't have to pay a shipping fee for the order. I told him what had been promised to me by the other couple. He did not seem to care and just said that the couple should have told me the order would not be placed for months. I left in disgust and drove a few blocks away to Desert Lock and Safe. They had all the blanks in stock and made my keys on the spot. A lesson learned... I'll never step foot back in Bill's. read more

Bill's Locksmith Shop - Keys & Locksmiths Near Me - Hemet, California

Came to my house, very kind, professional, efficient, and thorough. Told me on the phone what the cost would be and stayed true to that.

I have used Bill's Locksmith Shop many times over the years and find them to be customer friendly, responsive, dependable and reasonable. I have had my whole house changed over, master locks done, many keys, car keys, etc. They were even able to come to my rescue when I was out of state to help my sister on my behalf immediately upon my request. All of the personnel I have had dealings with are very nice and accommodating. I recommend them highly to all of my friends and family. I have always had "above and beyond" service with a smile. Crystal G. read more

I showed up with a replacement key and case for my Mitsubishi Outlander that was ordered online as a replacement case. The lady behind the counter had no problem cutting the key for me and the price was extremely fair. I recommend Bill's locksmith shop highly. read more

When I first moved to Hemet about 10 years ago, I needed a locksmith. Chuck came out and did a great job and price was perfect. Ten years later, I called Chuck, he came out, fixed the problem, now I am safe and secure. The price was so fair I felt that I was robbing him. I have never gone anywhere else,,,,, even to have a key made. CHUCK IS THE MAN!!! THANKS read more

Great little shop! I stopped by to get and old key programmed to my car (2015 Camry). They charged me fairly and only took about 5 minutes!

Every once in a while you come across a business who values the customers satisfaction and " Bills"s Locksmith Shop" is it!!!! I was show the best customer service a customer could ever dream of!!!!! I appreciate their honest, integrity and kindness. If you ever need locksmith service in the Hemet area you must check them out . Thank you And May God Bless your business 100 fold!!!! Charlene aka Range Rover !!! read more

Great & speedy service with a very kind and home town feel vibe. Will definitely come back again for any keys copies i need in Hemet.

Great locksmith and super friendly people! Came quickly to rekey a mobile home and had it done in no time. Both Charles were anxious to accommodate my schedule. Highly recommend them. read more

Charles is 12/10 Customer service!! I had lost my Keys for my Dodge challenger and buying a spare and reprogramming requires the original copy. I called up dodge and they were going to charge me 400$ for a key fob and required me to bring my car that i had no keys too.... I call up this lock shop and Charles came to my house programmed my car and gave me 2 keys and programmed the spare key i bought from amazon. This company is gifted with an outstanding employee. read more

I just brought my home. I thought I was getting a new entry way lock. What I ended up getting was an old lock. Now, someone has been coming into to my residence. $400.00 dollars was stolen along with bills and other items. I left a message with Bill's but no one called back. read more

Called and they gave me a reasonable price compared to dealer and other locksmith's. I took them two new key remotes for my jeep and he cut and programmed them and i was out of there in less than 30 minutes with teo customers in front of me. Really nice family run business and inwould recommend them to anyone around. read more

Have worked with Bill's Locksmith a couple times. The company is very professional and is great to work with. I highly recommend them if you're in the Hemet area and need services. read more

In and out, was a breeze. I waited maybe 5 minutes for my key. Customer service was above satisfactory!

Made my keys fast. I WAS INN AND OUT i love it. I LOVED that they have cute sleeves for keys 2

I moved into a new home and wanted the locks changed right away. I called Bill's and they were able to come out the same day. Charles arrived at the appointed time. I explained what I wanted done. Charles got right to work, did a great job and in a timely matter. Charles was friendly, yet overly talkative. I don't like any type of strangers (repairman, etc) in my home, yet I felt at ease with Charles due to his professionalism. read more

I recently moved into a new home. It was a flip, and I only received 1 key for 1 lock in the whole home when I moved in (no mailbox key other). So I called around to a few locksmiths, and was shocked by the pricing - MAN that's an expensive service!! Anyway, because of the cost, and because I didn't know which of the community mailboxes was mine, I wound up procrastinated on getting the locks re-keyed and - as was only fitting - managed to lock myself out of the house. Well OK - looked like my hand was forced, so I started calling locksmiths. The "re-entry" fee was even more expensive than a normal service visit, but I figured it would work out if I just had everything done at once. Next problem: it was 4:30pm and most Hemet locksmiths started charging a penalty at 5pm. UGH! So I finally called Bill's Locksmith (which is actually owned by Charlie), and he was willing to come out and do the service with no added fees, and re-key the whole house. So I schedule the call, and then as luck would have it I managed to get back into my house :) Charlie seemed happy for me, and seemed to have no qualms with losing a $200 service call, so I decided to use them to re-key the house. Only now, I had the bright idea that I could two locks in to him (for about $20 - $8 for a key, and $12 to change a lock core) and have keys made which might match all the other locks. Good for me - not so good for Bill's. So I did that, and Charlie happily provided the service. Except then, while he was doing it I realized that there were probably 1000 copies of the keys to my house circulating from previous owners and so forth. OOPS. (Yes, this was not my finest two-day stretch intellectually. All I can say is that I was a new homeowner who was tired and distracted). Soooooooo.... time to schedule that service visit after all. In the end, I had Charlie come out to re-key all of the locks. While at my home he provided great and timely service, communicated well, and didn't even charge me for the work he'd done in his shop (which should have been about $20, and which by all rights he could have, since it was my fault for trying to be cheap in the first place lol). I'd highly recommend this shop for their understanding, competence and willingness to provide service at times that other locksmiths in the area would not without an extra fee :) read more

I have had some locks and keys made for my new home. Charlie was quick, professional and friendly service. I will always have keys and locks made by them. Another satisfied customer. read more

We called the DAY we got the keys to our new place. We headed to Yelp and Bill's Locksmith Shop was able to come out within the hour and they rekeyed our entire home. They even went the extra mile and fixed two door frames to help lock up smoothly. Great company! Great people! read more

This is the best place in Hemet to get any type od key or lock do e really quick. I needed a key fob for my car i was there less than 10 minutes I truly recommend this place great customer service as well. read more