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    Billiards Direct

    4.5 (66 reviews)
    Closed 10:00 am - 6:30 pm

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    Rob and Marco hard at work.
    Pete T.

    Our pool table needed new felt and new cushions. Enter Billiards Direct. Again. They keep our old table healthy and looking new. I called and spoke with Brandon and set up a time for them to come out to our house for the job. Tuesday between 10:30 and 11:00 was the agreed upon time. On Tuesday right on cue I received a call from Rob. He and Marco were on their way. A few minutes later Rob and Marco rolled up in their van and immediately started off loading their gear. They both were super cool guys. They didn't mind that I hung out with them in my Pub Garage as they worked. Rob was a metal head and so am I, so I cranked up some tunes and we talked music. He was particulary happy when a Slayer song came on. Both he and Marco were very knowledgeable and knew their way around a pool table. They would explain to me what they were doing as they did it. It was really fascinating to watch. They even had a new triangle rack that they gave to me. Mine was eaten by my dogs... All told it took around four hours. I didn't realize how dead our table played. Not anymore! It looks and plays like new. Billiards Direct for all you billiards and game room needs!

    Pool table right after set up in our game room.
    Beth D.

    I was in need of a quick pool table move as we were up against a move out deadline. I called on a Tuesday to get a quote and called back on Wednesday to get the table moved on Thursday. Brent was super professional and informative. I haven't owned a pool table before so he took the time to explain what the service entailed and why it was good to use a billiards moving company as opposed to doing it myself. They squeezed me in as a last minute appointment and no regrets! The move team was fantastic. They were on time and on point moving the table carefully from the previous owners home to mine. When they arrived they brought all of their own tools and got right to work. As I watched how they plan, level, put back together, and finish the reconstruction I realized this is not a job for the inexperienced. Pool tables have a lot of heavy and critical parts and without them I am certain it would still be sitting in pieces in my garage. After about an hour and a half of professional set up we were able to play our first game. It was so good! Perfect is truly the description and the price was right! I felt cared for and not gouged. Great company to work with!

    Outside
    Jonathan B.

    I'm in town for the weekend and was looking for a billiards store. I wasn't sure exactly what I needed, but when I walked in I was given great advice and learned that my current cue is warped. They have an excellent selection of cues, and I ended up getting one I really liked for just about $200, although they had some pretty good ones for around $80. Great place for beginner and veteran players alike. Thank you!

    Receipt of purchase with return policy. Pics of the Undamaged darts we tried to return
    Brooke B.

    I wish I could give 0 stars At first my bf and I were excited about shopping for darts, we are novice players and were looking for advice. A local had recommended "Billiards and Darts Direct" to buy from. Brandon (the owner) was helping a family choose a pool table and we waited a very long time to even be acknowledged by him. We were vastly under-whelmed with the selection of darts available and most of the packages were quite dusty. Brandon opened a package for us to try on the in store dart board, and left us again. One of his staff arrived and she was incredibly helpful and patient with us. We tried about 8-10 different kinds of darts. We ended up paying $253.46 for two sets of darts, extra tips, and a case. She made the experience better. Upon purchase we were not told anything about the return policy and it is no where to be found on the wesite. It was only AFTER we purchased them that the return policy was printed on the receipt. We tried the darts for a few games after buying them, but were not satisfied...especially when we found the exact same brand and style on Amazon for 1/3 the price. We tried to return them thinking there would be no problm. The receipt said "no refunds on goods that have been DAMAGED". Ours were NOT damaged, even the tips were straight. Brandon told us that they don't do refunds on "used" darts....it said nothing about that on the receipt. PLUS...technically all of his darts are used because he allows you to open any package and use them in the store before you buy. So why was he not refunding us for our undamaged used darts? We told him that his way of business and how the return policy is written is very misleading. I re-read his policy to him and he told me "The bottom line is....I'm not giving you your money back". All he offered was to "exchange our darts" which means he would still take our "used" darts back and ultimately exchange our purchased darts with another set of his "used" store darts. We found higher quality and the same exact darts on Amazon for way cheaper. He wouldn't even consider a price match of any kind. He was rude, cold, unhelpful and from our first time buying seemed like we were bothering him by buying his product or even being there. I am very dis-satiafied with the severe lack of customer service or care. We were planning on buying a $300 home dart board from him our first day, but again....found the same one on Amazon for half the price...AND I know I will receive amazing customer service through them. Too bad he lost our business, I hope for the consumers sake he doesn't get any one else's business Below is a picture of our receipt AND photos of the darts we were trying to return....UNDAMAGED.

    Briana J.

    I inherited a pool table recently so I called a few local pool table technicians and billiard stores to inquire about services. Out of everyone I spoke with Brandon was the friendliest and the most knowledgeable. He also happened to offer the best price for a pool table set up and re-felt. About 2 weeks later the pool table techs came out and did a great job replacing the felt. They did arrive later than the scheduled appointment time but Brandon called me to let me know they got caught up at the appointment before. It was totally fine with me and I have to give credit, these guys were working hard until 9:30 at night. They were very thorough and precise. They also put up with my dad watching the entire time.. I just hope he didn't breathe down their necks too much! Thank you Billiards Direct, we will certainly be back for our future pool table needs.

    Moving, leveling and felt replacement from Billiards Direct.
    Eff S.

    Brandon and his team moved my new table, leveled it, repaired 2 damaged bumpers and replaced the felt. They did a good job and he has a great store in La Mesa filled with a huge selection of pool and dart related gear. Good communication and friendly staff. Thanks!

    Thomas B.

    We haven't finished moving in yet, but The important things have been properly dealt with. It's the first thing you see when you come in the house. Thanks for all the hard work - things look and play amazing.

    Camel colored felt
    Leia C.

    Brandon and the guys at Billiards Direct are professional and communicative. They moved my pool table and refelted it. It looks awesome in my new home!

    Larry C.

    Brandon has always hooked me up for cues and table refelts. Today was a full table reset, new simonis cloth and new pockets. I'm very happy to have my table back in action, looking beautiful and rolling straight. Brandon always gives me a great price as well.

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    8 years ago

    Since ive been coming here everyones been really great.. and my dart game has improved ..thanks to this place

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    Page 1 of 2

    Ask the Community - Billiards Direct

    Review Highlights - Billiards Direct

    Though, I barely got five steps into the door before I was asked by Brandon and Abraham if I needed any help.

    Mentioned in 34 reviews

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