I came in looking for size 15 shoes for a gift and they didn't have it. But one guy whom I forgot his name, went out above and beyond by checking all the stores near us to see who has size 15 nike. Then at checkout, we couldn't find the correct coupon for an item and the cashier (yes I forgot his name also) again went above and beyond to check all the baroda lol.. I also saw a light which I was curious on how it works. He patiently showed me so I bought it. Customer service in this location is amazing!! I was beyond happy with how much they went above and beyond to help me. Thank you!! read more

I was in there at 3:30 on 4/29/26 to buy shoses but i could not get any help. So I left

I felt very uncomfortable at this location, yes I still ended up purchasing what I needed, but I won't be heading back. It was not a good experience. Entering the building was fine it is when I began browsing (which is literally what you do at a store) and taking my time to read and look at items. I'm a Millennial, indecisive, curious (Googling different brands & reviews), and I don't have much to none experience so once again I was browsing. I never received a "can I help you find something" or "if you need any help or have questions I'll be happy to answer". I had brought in my recycled tote bag as I try to not use plastic bags. I kept placing items inside, and I was there for a good hour. 3 different associates at different times at different spots came up and said (NOT asked), "I can hold your items at the front for you". I have worked in retail and that line is basically, "you're probably going to steal, we should take your items". In my experience, I have only said that when I unlocked expensive items or if they were carrying something heavy and hadn't gotten a kart to push. I the most inconvenient item I had was a miniature fishing rod sticking maybe 7 inches out of my tote bag and a camel backpack I was also carrying. Nothing I could not carry. 3 different times they asked me that question and I should have asked them, "Do you think I'm going to run out with these items?" -although at the end I asked "Have you guys been experiencing a lot of theft lately?" which to they responded, "No". Again I have worked retail and items are insured and the company will be paid back, it is also not the associates money. I worked at a CVS, a lot of things were stolen and I could have cared less. A tall slender kind of begrudging man behind the knife display said he could ring me up. I almost checked out, but the camel backpack rung up as the incorrect price, even though the sales signs were literally on the wall and the sale tags stapled on the actual bag. He did not want to honor their error, "well it comes up as $54.99". Another man came by and I told him to help the man while I check the sales again- the name of the bag and the SKU & Item number. I was correct. Instead of returning to him I went to the front and was checked out there where again I told them about the sale tag. They honored it and made sure to remove the sales signs. I spent close to $200 there. I wish I had gone to a better store, but I had already gathered the things I wanted. I won't be returning to that location even though it is closer than others. A different location actually interacted with me, explained differences, made the experience interesting and fun- they also weren't hovering over me like vultures. read more

Dr. souls work shoes highly suggest to avoid buying them in that location. My pair disintegrated within less than two weeks. Of course I wouldn't save the box for what reason... Though I had a copy of my bank transaction, it wasn't good enough to even get store credit or a new pair.. worst customer service ever.. there not losing anything by not helping.. just, what used to be a loyal customer read more

Big 5 - The work shoes I bought with in 2 weeks of us they disintegrated, horrible waste of money.. - Sporting Goods Near Me - Spring Valley, California

Went in to look at something in the knife section and no one would come over to help. The employees here are usually pretty helpful and I do like the daily deals they offer. But if no one will get the items out of then case then non of that matters. read more

Kaylee the store manager would not allow a refund for An item purchases the day before in the same exact store never used even able to show exact amount spent in bank account. Literally refunded 1/2 the price purchased the day prior!!! Wouldn't shop at any big 5 locations terrible return policy & bad customer service. read more

My husband asked to use the bathroom and the clerk said, no. That's perfectly fine, nothing wrong with that. It's what followed the "No" that is the issue. After telling my husband that he couldn't use the restroom the clerk went on to complain loudly to another employee about customers wanting to use the bathroom and how it isn't his problem and that it was annoying how people constantly asked to use the bathroom and their past experiences with customers asking to use the restroom. It was extremely rude and uncalled for when my husband didn't do or say anything. My husband said, "Okay, thank you." Only for them to speak about how it isn't their problem that customers have to pee. Rude experience and unprofessional on their part. We were there for about 10 minutes and their attitude the entire time was very disrespectful. read more

The worst sporting good experience ever. Went to buy a soccer ball for my grandkid and there were all these employees all over the store just standing there. Nobody was helpful except eyeing you like your going to steal. I finally found the soccer balls then went to pay. At the register was the worst customer service I have experienced in my life. The most apathetic person was ringing me out. No "Hi""Did you find everything okay?"or "Thank You"; you know basic retail conversation. I left a little miffed. Never coming back ever again. Going to Play It Again Sports in La Mesa. Way better customer service. They are getting my money instead. If I could give negative stars. Big 5 on Campo Road would get them. Big pass. Shop elsewhere for sporting goods, etc. Big 5? Nope. Big fail. read more

12/18/21...entered store and immediately told that a mask is required. Employees advised their mask requirement is "Company policy" and immediately offered to sell me one. Long time customer no more. Suggest someone in management read the side of box.... read more

Big 5 - Mask Warning Label - Sporting Goods Near Me - Spring Valley, California

I was able to purchase a great pair of comfortable Sketcher training shoes from this Big 5, and to top it off, I was able to take advantage of a $10 off mailer coupon that arrived the day before. They did not have many Sketchers at this smaller location, but they had just enough to satisfy exactly what I needed. I needed something in a darker shade and most importantly, something comfortable for every day use. The Sketcher meet and exceeded my expectations. They were a great color and were very comfortable to boot. I liked that the gent on the floor was easy going and did not pressure the sale. At the register, the young lady not only provided some good care tips on my new shoes, but also gave me some good information regarding the store's upcoming sales. She was friendly and very helpful, but most important of all, I really like my comfy shoes. read more

Big 5 - Sporting Goods Near Me - Spring Valley, California

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We have been going to big 5 sporting goods for years and have spent thousands of dollars but 3 people working there and not one came to help us we waited at least 20 minutes I guess their conversation was more important than customer service. read more

I've lived here in spring valley almost my whole life. I knew it was there but never paid attention for my outdoors shopping. Then I stopped by to buy a PFD and a paddle for my kayak and WHAM!!!.....my new fav spot for outdoor shopping read more

Cool little spot had a lot of inventory for its size. Customer service on point. My go to big five spot from know on.

This store is small but has tons of camping stuff, fishing stuff, clothes, snacks, and sporting stuff. The employees are nice and the store is clean. read more

Unhelpful rude wast talking to me with his back turned against me . Overweight gentlemen with beard

I had the pleasure of being helped by Ryan Regina and Amy Johnson at Big 5 store #325. They provided above and beyond customer service to me, especially Ryan. Both were very friendly and calm in helping me and they both were a pleasure to have a conversation with. Both answered questions i had and treated me with the up most respect. Im glad to have purchased a firearm at this location with the exceptional service of Ryan and Amy. :) read more

Customer service is the worse I have experienced!!! Sales rep looked up something my husband was looking for, said it was at 4 different locations and that he would have to call. He asked if she could call to check on the availability, she told him, "No". What ever happened to good old customer service? read more

I bought my second pair of Velcro shoes here today. The first pair was to make it easier going through security at the airport. This second pair was to replace the first pair I wore out putting them on with my swollen foot from my broken leg. Five months later the swelling has gone down. Big5 was very courteous and helpful, I will return. read more

They close early often. I got there 15 minutes before they closed to buy a golf glove and they refused to let me in to buy. I would have been and out within 10 minutes at the most and they still would have been able to be lazy and close early. Ryan and Jose are incredibly lazy. read more

I drive the extra miles just to shop at this store. It's worth it. Great customer service.

if I had to give a place to rating this would be the sorriest place ever. I was there yesterday me and my friend and she bought one outfit got the receipt paid in cash and it didn't fit the person she bought it for we took it back the next day and they told her we couldnt return it because of her ID. The clothes wasn't ripped or torn or even messed up we just want to return it because it didn't fit .hear it is two days now and still we haven't returned it and keep giving us the around and all these stupid numbers. I really feel big 5 is a piece of s***. We were even followed through out the store race driven people. read more

Customer service is terrible recently. Barely anyone in the store and didn't receive any help after talking to the cashier who said they were calling someone to help me. Two months back they were more helpful. read more

"If it walks like a duck and quacks like a duck chances are it is". I'm of a Hispanic race and I've actually bought multiple items from this place and every time I've gone inside I've never been asked once if I needed help finding anything. I've even looked/walked around the store for about 30mins and not at a busy time and no one asked to see if I needed assistance. But as soon as a white person walks in I seen multiple employees ask if they needed any help looking for anything. But every time I walk out I'm told by employee "Have a Great Day". And I respond back and say "You Too". I went in today looking for a certain item; walked by the same employees 3 times and they didn't even bat an eye towards me and then a white guy walks in and they asked if they needed help. And it was déjà vu all over again. So I walked out and once again an employee tells me "Have a Great Day". So I did exactly what they have always done to me and ignored that I heard anything. I WILL NEVER SHOP THERE AGAIN! read more

One of the worse customer service I have ever witnessed in retail I went to go buy some baseball pants. I signed up for their email club which will give me 10% off. Their system was not working took 25 minutes and I still didn't receive my coupon I asked them if they can give me the 10% off and override it and they said no we need a barcode. He said that I can go home and come back with the coupon which I'm not gonna waste 30 minutes going back-and-forth for just $2. It wasn't the money it's the principle of the whole matter. On top of it they said comeback July 20th and we have a sale that you can save which wouldn't even be on the item that I was buying. Worse cashier Jasmine and manager Chris that I have seen in Big 5 history. Never going back there anymore.. read more

Bought 2 pairs of boots here upward of 60 dollars each. One pair didn't last over the period of 1 month.. manager told me I should of bought better quality boot than the ones in the store .... ok sounds good I'll keep that in mind when I'm buying hundreds of dollars in ammo every month as well. Thanks read more

I think it's important to acknowledge the staff here, whom set the bar for customer service. Not only is it a plus to have employees who make your customers laugh, but it helps when your employees can relate to your customers. I walked in here for a pair of decently priced sunglasses and walked out with gear for hiking. My experience was the defining factor in why I decided to purchase more. Thank you for all your help. I walked into this on March 15, 2017 at approximately 1830. I can't remember the names but they were awesome. read more

My daughter realized she lost one of her shin guards right before soccer practice. So, I needed a last minute quick stop to buy a new pair. I found this location on Yelp (it was on the way to practice). It's small but had what we needed. The salesperson was very helpful when I had questions on brands & sizes. I also found some other great buys. I will definitely visit this location again as there are few sporting goods store around (thanks to online shopping). read more

EVAN STYLES!!! The store Manager there is the nicest, most helpful, eager to please, manager-employee I have ever met anywhere in my life. Every time and I mean every time we go into this store and he sees the customer he is right there. You will not leave that store unhappy if he is working. I've been thinking about yelping about him for a while now and since I was on I had to do it. The store is great and the people working there are always helpful but trust me ....Me and others I know go there and drive the drive cause we know Evan will find what we need and make sure we get the right product! read more

Worst Big 5 that I've been to. They didnt have there sales prices in there system. The manager was rude and was blaming the other Big 5 when i brought it up. If I didnt know about the sale item, I would of had to pay full price. Dont go to this Big 5, drive the extra miles and go to the El Cajon store. read more

Piss poor customer service, they punish customers for not falling for up selling tactics

Very friendly and helpful... They made sure I got everything I needed on my list. They also gave me coupons to use and signed me up for another coupon to be sent on my e-mail. I usually shop at a different location, then I got referred to this location by YMCA and I'll be coming back... read more

If I could this place 10 stars I absolutely would. And it's all because of Antoine. I don't usually shop at big5 but I has a giftcard to use. I had seen some nikes for my son yesterday but didn't grab them so today we stopped at the location near our house and they didn't have them. So I called this location and Antoine was who was in the shoe dept when they transferred me. He was so incredibly kind and helpful. They didn't have the size we need but we decided to go in anyways, and he ensured he'd help us figure out what shoes to get when we got there. I immediately asked for him when we went back to the shoe dept. And he was still super kind and helpful. Even my husband was like wow he's super nice. This is the perfect example of perfect customer service. He enjoyed his job and helping customers you could definitely tell. Even if i wasn't to buy anything it's this type of kind service that will now make me shop more here. I did tell the manager when we were leaving just so he knows how well of a service his employee is delivering. Antoine keep up the awesome work and one day you'll have your own store to manage and I hope you train your employees to deliver the excellent service you do! read more

Excellent customer service, specifically because they DON'T hang on you asking if you need help. They are polite and knowledgeable, and seem to know when to step in to offer assistance. I have been shopping there since the store first opened and have had nothing but 100% satisfaction. I have purchased camping equipment, snorkeling gear, multiple pairs of footwear, sunglasses, a disc golf set, and more. Thank you, Big 5 of Casa de Oro for continued quality, value, and service. read more

Wow worst customer service ever!!! I walked in to buy some slides that were on sale..the guy working never asked if I needed help, he was just walking around doing nothing and when I asked if a pair of slides that were on the same rack as the others that were on sale he rudely showed me the tag and said no and walked away I wish I would have remembered his name so I could complain but I doubt it would do any good..all in all good deals terrible customer service... read more

Allie in shoes was amazing!! She got me a great deal on a great pair of shoes. She really knows a lot about shoes and I tell all my friends about her!! Big 5 is my new number 1 shoe store. I used to go to Sports Authority, but their service was awful and prices to expensive. read more

Great store rude management..i bought a shirt and i had asked the white blond hair manager for help . He helped for a few seconds then ignored me n took a call. A cashier i believe her name wash hannah helped me out with what i needed. Great employee, Great staff just bad manager. He should know that customer service is the most important thing. read more