Deserves zero stars. I'm not coming back. On a simple job of replacing two tubes and tires, store returned my bike with parts missing: Both stem covers were left off/missing, one stem valve nut is missing ... And the best part was the front wheel was left loose!! Literally wobbling we I got on to try out the bike outside the store. I came back to have the wheel tightened, which gave the guys a chance to catch the missing covers and nut, but no, they just let it be. So I paid $186 and did not even get the parts I paid for. Careless and unprofessional, not coming back and not recommending this shop to anyone. read more

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I was greeted as soon as I entered. My rear tire was flat on my Kona MTB. Another shop tried three times to fix it but failed. Finally I decided to take t to Bikes Direct. I was told I needed a new Presta valve. I told them to replace both of them. That was two months ago and it still holds up. It was fixed at a great price. Thank you Bikes Direct. read more

I've only been in for tube repaires and they have been nothing but helpful and kind. If I ever need help with my bike, this is where I go. Great service everytime I've been. read more

I am completely blown away. I was in the store for only 5-10 min and walked out with my bike fixed at an amazing price.. and this was about 45 min before closing on the Sunday after Christmas!!! Louie and Warren were awesome. Highly recommend. (My Trek road bike had been sitting for about a year and the rear deraileur would not shift into any gears). read more

Bikes Direct - Bike Masters bike shop. - Bikes Near Me - Queen Creek, Arizona

Went to get my bike tuned up and got a new bike instead! I love my new bike. Was a little disappointed that some items couldn't transfer from old bike to new but understand the reasons why. read more

I dropped off my wife's bike for two new tires and tubes and I was barely home when Nathan call to tell me he was able to get right to it and I could pick up today before 4 if I liked. I was a first time customer and when I went in for an estimate they could not promise when as they close early and depends how busy they would be before they could change the tires. Maybe today was the best I could get. I was fourth in line soon after they open at 11 am on Sunday. After church I would stop and get an estimate was the plan. They were very courteous to those in front of me and I was pleased how quick they got to me. After a quick look, moving handles, break levers, checking tires, we felt just new tires would be the start. With the quick call back, less than a hour, I told them I would expect such quick service on my next visit:)They held the door open when I left and offered to help load, which was nice. It's not there fault, taxes are spends in Queen Creek. As most other items as well, but quick service in this case. We have another bike that needs their help. read more

Bikes Direct - Tucked a - Bikes Near Me - Queen Creek, Arizona

I had an appointment to drop off my bike on Tuesday and they sayed it would be done on Friday. I had to go in on Monday five days later And haven't touched my bike I brought it in to get my brakes and my dropper post worked on and after five days I had to go get my bike back and nothing was done what kind of business is this. Never. Never again. This shop has no time limits or gives a shit and customers stuff. Sad really sad. specialized Company needs to come out there and check them. Giving specialized a bad name. read more

Called Bike Masters now... Thank you! Stopped by today with clicking grinding/noise going on. The service guy took a quick spin, evaluated the problem, popped the rear wheel off and had me outta there in 15 minutes. I said what do I owe you...NADA! Forever customer...contemplating new bike, Queen Creek Bike Masters will get the sale. Store is spic and span. Service guys know their business. Tons of bikes n equipment too. read more

Amazing people and service! In today's world it's hard to find one, let alone both, but these guys pulled it off. Got me in for last minute repair and allowed me to keep my scheduled ride the next day. Highly recommend! read more

The reason I'm giving it a 1 is because the instruction to assemble the bike is not worth shit. The instruction are generic not bike specific. Also you need special tools to assemble the disc rotors to the rims. For the bike it self I,m not sure because I'm still waiting on the special tools to arrive so I can finish assembling the bike read more

I had a great experience. I needed two new tires, tubes, a tune-up and a new bike seat, all for under $200. Grateful not to have them try to upsale me on equipment like other places. Even though they were busy the customer service was great as they acknowledged me when I arrived and took the time to answer all my questions. Found out the technician (I thought he was the owner) has over 35 years of experience and it showed. I had my bike ready to go by the end of the day. With such a positive experience I plan to only go back to this store. Thanks guys!! read more

I came in because my sons brakes were busted on his bike. Louie and his son helped me right away and took care of the issue at a great price in about 1-2 mins (and not I'm not exaggerating). Thanks a million guys! read more

Very disappointed in Bikes Direct pricing today and my misplaced trust. I brought in 3 old, sun beaten kids bikes, cheap ones, just needing new tires and had no idea they would charge me $250 without giving me a heads up. I have had my bike tires done at Bikes Direct before for about $20 per tire and assumed the bill would have been around $120 or so at the very most for small tires. Could have easily bought three new bikes for less. Buyer beware as always. My fault. Sure wish this store would have recognized the situation for what it was, had the customer in mind, and advised me of the very high prices for kids tires, especially for old beaten up bikes where economy was clearly the goal. When I complained about the bill, they bluntly stated that I learned that I should ask before getting service the next time. Yup, they are right. read more

I haven't been on my bike in over 9 years. I used to be in the industry, so I have a hard time drinking my rig into any ol bike shop, if I don't have faith in the the mechanic I will not patronize that shop. I figured I'd check it out. Very fair and competitive pricing, very knowledgeable, they have a quality Wrench (mechanic), kind, and an overall nice atmosphere in there. It's a small LBS, so at times it can be busy and crowded, but the gentlemen here were very pleasant and addressed everyone's needs. I'm very please with this bike masters, and the folks running it. I dropped off my bike for a fork and shock rebuild. They noticed some other areas I needed some TCL and they got approvals and took care of it. I would recommend this place to riders of all caliber, beginner to expert. This bike masters location will take care of you and do the work right the first time around. Since I picked up my bike, my suspension is butter, my wheels true, my derailleur dialed, and my wallet pleased. read more

Bikes Direct - Bikes Near Me - Queen Creek, Arizona

I just moved here a month ago from Arkansas. I brought my bike in because the movers totally messed up my brake system in moving my bike. When I took it in, the gentleman (didn't catch his name) asked me if I had a couple of minutes. I said sure and we chatted a bit while he readjusted the brakes. I was certainly prepared to pay for this, but when I asked him how much the charge would be; he said there was no charge. I really appreciate their service and will be back in the future. Thank you so much! read more

Absolutely terrible service. Despite several other mountain bikers advising me to not take my bike here, I decided to take my bike in for a simple shock service since they were a short drive away. I was originally told it would take 3-4 days for the service. After 5 days, I called in for a status update and was told they needed to order a kit and that it would be done in other 5 days. After not hearing from them for a full week, I called back in and was told that they don't have a work order for my bike and that they would call back in 30 minutes once they find out what happened. I never heard back so I called back the next day, and was told they accidentally ordered the wrong kit, and that they will have it repaired the next day. The next day came and I heard nothing from them. 2 weeks after I originally dropped off my bike, they called to tell me that I need to take my bike somewhere else because they don't have the tools to do the service. For reference, I have a Fox Float X shock which is a very common shock. How they went 2 weeks before they realized they don't have the tools is absolutely beyond me. read more

I would give even less stars if possible. After taking my bike in to get tuned up, a new chain and tires, it still wasn't fixed. When I took it back in, they were very nice, but I asked them to look at something that previously worked, before they touched it and they refused to even look at it. They also told me that my new chain was not enough and I needed to replace the sprockets. I can understand the sprockets, but not once was that said when I took it in for the initial repair. They suggested a new chain, but never said squat about the sprockets needing to be changed. I was going to pay for the cassette to be replaced, but they refused to look at the part that they previously touched. Unless your looking to only get ypur stuff partially repaired and have zero care given about the quality of workmanship, then you don't want to go here. read more

My bike was having rear brake issues. Brought it down and they fixed it within 5 minutes. Louie and crew know what customer service is all about. read more

We needed a tire and tube and stopped in yesterday. What a great comedic experience. Preston and his crew had a great sense of humor and provided excellent customer service. He showed me two choices, which took me forever to decide, but he showed patience and had a great attitude. He also told me if I wrote this review and said how awesome he was he would do the install for free.. bribes.. Preston?? There illegal.. j/k..I'll be adding Bikes Direct to my little black book for any future bike needs, for sure!.. Great Experience.. Now.. only if the store carried cupcakes & beer.. Now that would have made it even better! (inside joke, peeps) read more

Stopped in today to get my bike tuned up after years in storage. Sean was super friendly and was able to get my bike in and out in the same day. He told me prices before I left so I knew what to expect at pick up. The shop was lined with different types of bikes! I was not expecting out looking at the small store front. They had different types of bikes along with the popular cruiser style. They even had balance bikes for little kids. I will definitely be going back to get my daughter a bike. 10 out of 10 recommend read more

Husband took his bike in for a new tire, they put it back in with the chain wrapped, so we had to remove the tire to fix it. Zero customer service and not wearing masks, the sign on your door says they are required. Very rude employees, we will not be back. read more

The owner just wants to sell boxes. I payed upfront for the bike. When the bike came in it was the wrong size. The owner told me "this is what you ordered". I was so mad I just left. Talked to another shop owner and he helped me get it wright. read more

Bikes Direct - Bikes Near Me - Queen Creek, Arizona

We had a great experience stopping in and they had the perfect bikes for each of my kids. After they picked the bikes they took them to the back to make sure the tires where inflated properly and everything was tightened up. I would expect this from any bike shop but it was nice to not need to ask for it. read more

Went to this shop because they sold Giants. My bike was stolen and I wanted it replaced with the same quality. Dustin was great! My first choice wasn't a good fit so we took it back. Dustin listened and helped me decide the best model for my riding style. It's perfect!!! Husband and I are riding the trails again. Highly recommend this bike shop! read more

Did not feel welcome here at all. I purchased a bike from here and there's no follow up?

Great pick of bikes with good prices. I was impressed with the variety of multi use or as they call Hybrid bikes. If your looking to get a bike skip Target, skip Wal Mart and go to bikes direct whether it's for a child or an adult. Yes, a little more expensive than a Target bike but you will not regret it for the quality of bike you'll get. Lots of fun bike accessories and biking clothing too. I was very satisfied with my experience. I bought a Giant branded Sonora. I'm 5' 10" and got the large frame size. Yes, different frame sizes based on choice and height. Great place for sure and most of all the customer service was impeccable. Cool guys with lots of biking knowledge whether your looking for a bike too enjoy or rigidly use for exercise they have the answer. Did I mention they give free adjustments on the bike for life? So those gears and, air, etc... They will adjust for free. read more

I stopped into Bikes Direct this morning because my bike was making a sound. Right away we were helped by Jordan. He took my bike back right away. He was able to fix my issue along with helping with other customers and at the end was apologetic that we had to wait even though we were in and out in no time flat. He was very knowledgeable about my bike and made sure that my bike was fixed with no more sound to be heard.. I peddled away one happy customer and would take my bike back to him any day! read more

This is the best bike shop experience I've ever had. Preston was very helpful and took the time to help. No pressure attitude and will always bring my business here!! read more

A real pleasure to do business with! Honest,friendly and knowledgable. Preston tuned up our tandem bike and did not try to upsell us or suggest anything that was not needed. He even borrowed us his rope and bungee cords to make sure we got the bike home OK. I WILL SUGGEST THESE GUYS TO ANYONE!! read more

My ancient Specialized (USA made) was so hard to pedal, seriously thought about trading it in. Instead when I took it to Bikes Direct in Queen Creek, they said it was still a good old bike, so I got a tune up. No pressure in any way, Jake was super. Picked it up today, it was nice and clean, and the RIDE was awesome!!! They even cleaned out the shifter, and got all the gears working!! Trent was the mechanic who did the work. He is the man you want to go see if you have a bike that has lost its former glory and is no longer fun to ride. Thank you so much! read more

I had a positive experience with these guys. Dropped off a bike to be tuned up and they did an excellent job and I thought the price was very fair. The staff always acted pleasant, positive and willing to help. I'd give them my business again. read more

I was able to finance & purchase a $1000 dollar bike. I was going through a break up & my X decided to pack up anything that was of value to me in my house including my new bike. I called the police & they found him & my bike & said he had the receipt & sure enough he had went through my files & took the receipt. I contacted bikes direct & told them the situation & asked if they had records of me financing the bike. He said they had a new system & had no records of my $1000 purchase!! WHAT!! REALLY?? read more

Would not take my bike here again. Had issue with my tire, they did not fix it and just said to bring it back if it kept going flat, which it did. I would have brought it back however one of the employees there was very unprofessional and rude. His name was Eric, not sure if he was the manager or owner but very rude to the other nice employee at the front desk. Do yourself and your bike a favor, take it elsewhere. read more

We're fortunate to have such a good bike shop in Queen Creek. Great selection of bikes for any budget. I bring my mountain bikes in for all of their repairs and tune ups. The work they do is top notch. It's a blast to talk with the staff about old school BMX bikes and vintage Mtn bikes. They're all very passionate about their craft. read more

If there were 10 stars this place would deserve it!! My husband and I stopped in yesterday to look at bikes, we weren't planning on buying just looking. We were expecting high prices and pushy sales people, boy were we wrong! A nice gentleman greeted us and I am so disappointed I can't remember his name but he was AWESOME! He spent about 2 hours walking us through the different bikes, giving us suggestions, letting us test some bikes out and giving us honest information. He never pushed to sell us something we didn't need for our skill level. We were so impressed with him and his service we left with 2 brand new mountain bikes. We expected to pay of $1000 for bikes and we were pleasantly surprised to find that the man suggested the lower priced bikes and we spent much less that we thought we would. They checked out our bikes, filled the air in the tires, put on our drink holders and all with a smile, pleasant conversation and no pressure to buy. We met the manager Preston and he is really a stand up guy! Everyone in there, customers and workers were smiling and it felt like family. I HIGHLY recommend this place for any bike needs!!!! read more

Loved the chilled out no-pressure attitude of the sales guys. Very accommodating and very knowledgeable!!!

Great customer service. Fast, knowledgeable and would highly recommend them. Defi Italy taking my bike there if needing repairs again

We went to Bikes Direct for their Memorial Day sale. My husband was looking for a new mountain bike. There was a misunderstanding about the price of the bike he chose. When the manager/owner found out what had happened, they went out of their way to accommodate and make things right. This is the 3rd bike we have bought from them and will definitely be buying from them again. read more

Very knowledgeable and helpful. Preston helped us locate the seat we needed to complete our Christmas shopping. Great customer service!

We received excellent service here! We came in 'just to look' a few weeks back and were welcomed and felt comfortable asking many questions - Preston was awesome. We left not purchasing anything that day but with a better understanding of what we needed. We just returned last weekend and were happy to pick up a new bike from Preston who again treated us great and made sure we got everything that we needed. Keep up the great customer service! I'd highly recommend this store! read more