I found my local bike shop at Bike Masters located on S Power in Mesa, AZ. This Bike Masters' manager, Graham is extremely knowledgeable, helpful and friendly. Whether changing over tires from tube to tubeless, double checking my safety check or any other attention my primary and back-up bikes may require, Graham and Bike Masters are now by go-to local bike shop. read more

I had no problem spending a hundred dollars. I needed a tube, a tire, and a rear bike rack, and was in and out in 30 minutes.

I took my bike in for maintenance this past Saturday. They did a great job and their service he was excellent. I highly recommend

I think it's very strange that while one business kicks you to the curb when you're down, another one will treat you with basic human kindness. One of my tires on my pneumatic walker had a flat tire yesterday. Four months ago, I purchased a puncture free inner tube from this business. So I brought my Walker in at 10:00 this morning. It's a heavy walker and weighs 40 pounds. I couldn't get the wheel off so had to fight to get it in the car. I arrived at this businesses storefront, then struggled to get it out of the car yet again. This time, the mgr./owner was standing outside just watching me struggle to get this out of my car. I walked in the store and I explained to the same man that this punctureless inner tube wasn't so punctureless as they told me. I pleaded with this man if he could please repair the tire or replace the inner tube. His reply to me was, "oh, we'll I can't do it for you today! If you want, you can make an appointment tomorrow, but there's people here that have brought their bikes in 30 days ago; it's first come, first served." He never even offered to help me out the walker back in my car for me, this man at this store is a total idiot who has no idea how to run a business. Even after I told him that I needed my Walker to walk, thst I wasn't going around on a bike having a great time, he still refused to help me!!! No kindness whatsoever! I drove approx 5 miles down power road to another bike store. They were very kind and fixed the tire for me in 5 minutes! 5 minutes! That's all it would have taken this man to help someone. The fact that they've had bikes in for repair for 39 days, tells a person to stay away from this rip off artists!!! read more

Awesome bike shop, i took my mountain bike in forca shifting issue. I left it there and next day a call the repair finished and extremely fair price. This is now my new place for bike work. The owner is very nice. Honest and more than fair. Thankbyou for getting me back on the trail Marty read more

Mike and Louie are the best. Dropped in for a bike repair and they did an awesome job. I live in Queen Creek and I made the drive to this location for the service and friendly atmosphere. Keep up the great work team!!! read more

Matt was so kind and extremely fast changing out my tire tubes. I was in and out faster than I expected. Definitely coming back for all my future bike services! read more

I stopped in here while grabbing a bite to eat next-door and the gentleman greeted me with a smile was very pleasant and took the time to go over a few bikes with me. Although I didn't buy a bike that day he gave me a simple Bike bell which really gave me a great first impression. Since then I have upgraded and bought a brand new bike and now it's my go to bike store. I went and bought $100 LED light today and long behold that same gentleman gave me another free bell in which I'm gonna pass on to a friend in need. I don't know bikes very well but I know their customer service was fantastic and I was very happy with taking my business read more

Bike Masters - Bikes - Bikes Near Me - Mesa, Arizona

They msg me indicating bike is ready. I msg back requesting total and they msg me an invoice for 56.00. When I go to pick up it up the bill is 71.00. The girl says oh he forgot to add one tube. She doesn't say it was our mistake , but charges me full price. When I complain, she discounts it $10.00 for their mistake. Not good customer s read more

Been in this store hand full of times always had a good experiences. Had an older mountain bike I've had for a while repaired here new chain de-railer installed along with truing the rims. Turn around was quick and the price for parts and service were what I would call fair and reasonable! I'd recommend this shop to anyone looking for repair or parts! read more

This is an odd review but when I called the Superstition Springs location needing a weird sized tire for an e-bike that they didn't have in stock, they IMMEDIATELY and without hesitation referred me to another shop that could help me. That kind of caring, when it doesn't directly benefit your business, means the world to me. So thank you Bike Masters! read more

What a great store. Service was extremely helpful and educational Also got some tips on new areas to ride Thank you ! Will definitely be back for any needs on our specialized bikes read more

I took my daugter's bike here awhile back. She rode it as soon as we got it home. The reason we took it in was to get a new chain and have all the gear and shifting mechanics working properly. We paid a pretty hefty price for the service thinking everything would be great. WRONG! It won't shift worth _____! I will be taking it back. I hope my next review will be much better. DALE in Mesa. Beware! read more

Went in to have my Specialized bike tuned up. I happen to speak with 3 workers there and was able to have a better understanding of what my bike would need have done. Repair options I never knew were offered, like a sonic wash of metal parts.... I know what it is but didn't know Bike Masters performed this type of cleaning.....and just the free flow of information/conversation with guys who's interest is mountain biking as I am. I've made it know to them, I will definitely be bringing my bike to them, exclusively from now on, even though I live closer to a different Bike Masters location in QC. read more

These folks did a really nice job fixing my tire. I was ignorant on the subject and they did not charge me a thing. They performed this work with a smile . A great company and people. Let's go see them more and be healthier. As a business owner we are finding that the Yelp executives are writing the algorithm to hide more positive comments . They have been investigated for this activity. Word up. read more

Bike Masters - Bikes Near Me - Mesa, Arizona

Here's a shout out to Ryan for the advise on a dropper post and the quick service installing it all for a reasonable price. Thank you and Merry Christmas. read more

I went there today with my electric bike to see if they could install it for me as l didn't have the tool needed they told me they don't service electric bike that are not bought at there store Wow very rude and acted like I was wasting there time wouldn't recommend this shop at all read more

Louie is price gouging BUYER BEWARE!!! He is selling a SE Bike that MSRP is $749.99 for $1500. Do not get stuffed by these jokers.

Quick and reasonable-they replaced my bike tire in no time flat! No pun intended lol.

Went to store today at approx 1030 am to get my wheels and tires changed over to tubeless. The guy said he could do it and would have it ready for me today. Contacted shop at approx 230 and they said they hadn't got to it and denied telling me that it would be ready today. Got to store and mechanic was stocking shelves and another mechanic told me that someone bought a bike and that took priority. PISS POOR CUSTOMER SERVICE. WILL NEVER GO BACK. WILL MAKE IT A POINT TO TELL EVERYONE TO STAY AWAY FROM THAT STORE. read more

I absolutely prefer Bike Masters. I recently purchased an S-Works from them. A fantastic experience no doubt. Carlos, Mark and Patrick as well made the experience top notch. These guys bend a lot to make sure I'm happy. I put my name to them. read more

Been here three times since moving from Illinois. Great service and great customer service. Very knowledgeable when it comes to bikes. Had both tires and tubes replaced. Reasonable prices but again great customer service. read more

Not only would I never take my bike back for service, but I certainly wouldn't consider buying a bike from them! I recently took my mountain bike out of storage and thought it would be a good idea to get it checked over to make sure everything was working properly before taking it out for a ride. I took it to Bike Master as it was close to where I regularly ran other errands and they seemed to get good reviews. I wheeled my bike in and went up to the register counter where a couple of guys were sitting and told them that it had been in storage and wanted it looked over before riding. One of the guys took it and set in in the bike rack to look over. He took a quick look and walked back over the counter (saying nothing). On his way back to the he picked up a couple of packages that he scanned into the register. At this point I guessed he had wanted me to follow him so I walked over. He asked me my contact info and said they would call when it was done. I asked him what the parts were that he had scanned and approximately what the cost would be. Brake pads and $156. I asked him what that included, he said parts I might need and if I didn't it would be less, no other explanation. I came back a couple of days later, same guy greeted me as I walked in, told him I was there to pick up my bike. He walked back to the register with me, asked my name and said he would go get the bike. Another person came over to the register to ring me out, $156. Paid with a card, signed my receipt and he pointed to where my bike was. I asked if he could give me an itemized receipt for what was done and he handed me a receipt that said Annual/Deluxe tune up and the charges for the brake pads and tubes. I went to get the bike, thinking that they guy who brought it out would be there to give me more details on what was done to the bike overall as I was curious as to what they found and if there was anything I need to keep an eye on for future repairs. Nope, he was not around nor was the guy behind the counter (there were not busy, I was the only one in the store at that point). I left with the bike and looked up what the Annual/Deluxe Tune up included which was all kinds of great stuff but I'm doubting that much was done, the bike wasn't even wiped down (included in service), it only had a little bit of dust on it from sitting in storage. A very disappointing experience with this shop! read more

I bought a new Giant ATX in late May 2021. My wife and I went for a ride, on second mile, the right pedal fell off and had to walk home. The crank was apparently cross threaded when assembled and was missing 70% of threads. I was promised a new crank under warranty and said they ordered and would have it by June 20. Fast forward to end of June, never got a call or reach out, went back and was told the crank would be several months. They really could not say when. I then asked for a refund on the POS they had sold me and as told they don't do refunds and I could wait. for the crank. I was livid, that I was sold a bike with hidden damaged that they had caused. At that time another mechanic came in and said he could exchange my crank for one on a bike still in the box. He proceeded to put the crank from the boxed bike onto my bike. Great, now my bike is fixed, but what about the bike they now don't have a proper crank to install? I don't know what they did, if anything, to get a undamaged crank for the other new bike. Hmmm... Prior to talking with them on the second visit, I waited while they took care of an older lady. She was given, and charged for, a tube she had not requested and was upset. The manager ended up only charging her for the standard tube, and told her he didn't give a f_ _ _ right to her and told her to never come back. I'm very disappointed with the entire experience. read more

WORST BIKE SHOP EVER!!!!! I had taken my daughters bike in for a tune up mainly for the front and rear duerailers. The employee obviously didn't want to be there on a Sunday morning, Im grateful if the job I have so I have no sympathy. He said it would be ready monday or Tuesday, I said ok I can take it somewhere else. He said "that's what we've been instructed to tell everyone so they don't have high expectations, it should be ready this afternoon". I was like, "ok cool". I got the call several hours later saying it's done. So we went there and now there is another employee present with same Attitude. I said I was picking up my daughters bike, told them my name, and they went to look for the bike. The back isn't very big so I was wondering why it almost took 10 mins to retrieve the bike. He finally came up and said he mistaken it with another bike...hmm. Ok, no biggie. He said $59.00 is due. I said let me take it for a spin before I pay, he was taken aback and said confusingly, "ok". So I took her bike out for a spin ran theu the gears, I was like,"ok sweet nice and smooth". Turn around and got to stop at the front door and squeezed the brakes, front stopped as usual but the rear lever went all the way to the handlebar and nothing. I went inside and told them gears are great but the rear brake didn't even engage the caliper. He was like ok, 59 dollars how do you want to pay. I then said again the brakes aren't working. He said ok well that's because when we racked it air bubbles got in the line. I told him I rack the bike at home and it never does this. He said that means u need to bleed and adjust the brakes. I said again it was working when I brought the bike in. Now the other lazy guy with dark brown hair who was eating and on the computer chimes in, you can pay for a brake bleed and mineral oil. Then they told me "You're just looking to get something for free" . I asked "don't you guys go thru the bikes or test ride them when they're done?" They never mentioned the brakes needed adjusting or bleeding until I brought it up. The both were full of excuses and were insulting, basically telling me to leave. So I left, I was putting the bike away and didn't like how it all went down, so I went back in and said, " I didn't like how you two accused me of wanting something for free", and the worker said sorry u feel that way. I then offered to pay for half because I need my daughters brakes working. One employee with blonde hair said, "you know what your right, we should of told you about the brakes not working and should of caught it in the tune up, we'll bleed the brakes for free." I again offered to pay for half and he declined. So I left the bike to be finished. If I would of left and not went back to stand up for myself, Bike Masters would of let me leave with an unsafe bike for my child. I'll never return to that bike shop again, I'll tell everyone I know to stay far away from that dishonest shop. I feel bad for the owner, good help is hard to find. read more

My son who is mentally challenged was trying to fix his bicycle. By the time my husband got to it. He had stretched some wires that the brakes were not working properly. We took the bike to Bike Masters. Excellent service, very affordable. I highly recommend them. read more

Just got back my bike from this shop. The guy that I spoke with twice today. Put me off twice saying it hadn't been ridden and checked out yet he would call me right back. Never got a call. Went in to pick it up and amazingly it was ready. They put brand new serf as grips on the bike and they are totally dirty because he never cleaned his hands before he rode the bike. I was so fed up with this shop I just took the bike home will clean it myself. I should have gone to Adventure Bike they are farther away but always professional. Won't go back to that Bike Masters Store. This wasn't just grip replacement this was $236 tuneup and repairs. read more

Bike Masters - Bikes Near Me - Mesa, Arizona

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I went to 8 different bike shops before buying from these guys. I cut off my foot in a car accident and the bike is my exercise program. The staff was friendly and they guarantee their work! I will be back. And I have been telling my friends so 5 stars for you. If you like my reviews follow me on yelp! read more

These guys are awesome! Very knowledgeable and friendly, take the time to educate you and sell you only what you need and make your riding experience the best it can be! Always willing to answer questions in person and on the phone. I highly recommend! read more

Maybe my I have standards that are too high. All customers or potential customers should be respected. I don't expect people to beg for my business, but be polite. Arrived at this place at 6:30pm on a Saturday all of the lights were on and the doors wide open. A guy loading a truck walked up and pointed out that they were closed. I said ok and was about to ask if they did tire repairs so that I would know if I should try again during hours, but before I could form a sentence hit nastily spit out can't you see the "open" sign isn't lit, next time look for that. Maybe he'd had a long day, maybe I'd had a long day.... Just came off rude and I choose not to do business with people like that. read more

There are not many places to rent a bike from on a Sunday afternoon, and I was concerned I'd have to go back to Cactus bikes where I had a horrible experience previously. I was so fortunate to have found Bike Direct. Here are a few things Jason helped me out with while I was there: - I selected the wrong location when making the reservation online. Jason figured out how to make it work so I wouldn't have to drive out of my way to their other location. - Flexible with drop off, in fact encouraging me to keep the bike until the next day to take full advantage of the rental period. - Helped me with trail advice and directions to a great trail head, just north of the store. - Trent? changed a flat for no charge. - I left my pedals on the bike, and Jason called and offered to mail them to me - I was able to swing back to the store and get them before my flight. Finding a good place to rent a bike is not easy, but you'll find Bikes Direct makes everything easy, fast, efficient, and fun. Thanks Bikes Direct! read more

Went there today to look at a certain bike I saw they had in store on their website. Cannondale Trail 6 I went there and was greeted by the tech Dustin I believe was his name. He listened to my story on what I wanted and what kind of bike and activities I wanted to do. He showed me two on the floor, two outside, and then put me on a test ride while he got the bike I wanted to see down from the 3 high bike rack on top! He never seemed put out and seemed more than willing to show me all the bikes! After test riding a few bikes, we talked about the pros and cons of a few them. I decided on the one I wanted and they went straight away on tuning it up and getting road ready right then no waiting! These two bikes tech working the store were spot on. They weren't pushy or trying to direct me to any bike other than the ones I wanted to see. The prices are great for "real" bikes with real customer service! There should be no reason to buy a bike anywhere without at the very least going to this store and talking with the staff. I leave a bad yelp when I have to but I enjoy leaving a good yelp when deserved! read more

I was looking forward to cycling in Mesa for a week. I broke a rear spoke on my 2nd ride. I brought my wheel in and they fixed it right away! Fantastic service! read more

I restored a 1997 TREK Ladies Mountain Bike, but needed some final help with adjusting the derailers, etc. I figured I'd let the pro's handle that part of the work and these guys did a FANTASTIC job. The work was well done, and my project bike was given back to me in as clean a condition as it was when I brought it in. That means alot. OH, and their pricing is very respectable. Will be taking two other restoration bikes to them soon. On another note, I was also just browsing at new bikes while in their shop and noticed that their prices on complete bikes seemed to be lower than other places I had been in. I'll certainly consider them in the event that I start shopping for a new bike. MAKE AMERICA GREAT AGAIN and support a local small business and give these guys a shot. And it's great to see a small business doing things right. read more

Just took my 10 speed in because front tire was not holding air. I was in and out in under 10 minutes. Dustin and John(I think that was his name) were super friendly and knowledgeable. Always take our bikes there. Never disappointed. read more

Needed a tire issue fixed so I brought my bike in. I thought I would have to come back but the guy there fixed it in 5 minutes and then refused to accept payment! I have had work done there before and they were great and reasonable for repair fee. read more

Was riding my sister's bike while vacationing at Leisure World and blew out a tire. The guys at Bike Masters were great. Fixed me right up while I shopped for supplies at Target next door. Reasonable and great service, with a sense of humor thrown in. read more

Bought a bike for my wife from the Mesa store. Nice selection. Friendly, attentive, smart, capable staff. They carry excellent quality bikes in a variety of styles and sizes. read more

I have been using this location for years. I purchased 2 bike from them ( giant xtc and giant anthem 2)and got a great price and love the lifetime tune-up w/ every bike purchase. Yesterday I purchased the giant pea pod bike trailer for my baby and girl and it "ROCKS". The staff is always friendly and knowledgeable. Thanks read more

The service here at Bikes Direct is great, Jason is always very professional, friendly, and extremely knowledgeable. Im new to cycling and he always makes sure to explain all options regarding my purchases which is awesome and very important for anyone starting up a new hobby or lifestyle. I'm no pro at cycling but the service always makes me feel like one! Thanks Jason and all the team at Bikes Direct for your great service! read more