I can't say enough good things about this bike shop. I take all my bikes here! I trust them 100% and they always do over and beyond for me. I recommend them to all my friends here. read more

No complaints this is my go to bike shop in east Mesa. The staff if helpful no matter your skill level.

Unimpressed, I needed a quick rear derailleur adjustment. Asked the front desk person at 10am on a Thursday if they had 5 minutes to adjust my derailleur. He said "no he didn't have 5 minutes... but he could schedule an appointment next week to get me in". I left, drove up the street to the next bike shop and had them adjust my derailleur. In the 7 minutes it took to adjust the derailleur I spent $400 on other bike stuff plus rented a bike for my wife for 3 days. Bike Masters needs a little work on customer service. I'll never be back... read more

Nice shop but didn't care for the service. We went in looking for some quality helmets. The person "helping" basically didn't. We wanted something with a visor and he talked down to us pretty much saying visors are over rated and showed us something else. He may know bikes, but treating us like we don't know what we wanted or liked because maybe we didn't look like bike enthusiasts. BTW, the bikes in the place are high end and very expensive. There are plenty of other small shops around town. Try them first. Wasn't happy with this place at all. read more

Called in today with no notice. Spoke with Caden. Got me in to tune my bike. Did an amazing job. Very professional and polite. Seemed very knowledgeable too. Price was very fair! Thank you!! Andy read more

We went during their inventory week and they would not accept the bike to repair a flat tire. Today we drove up there again and they said we could not leave the bike there without an appointment. That's it we are done with BIKE MASTERS. I will shout this out to everyone I know in AZ. Disgusting service. Sorry for your luck. read more

"Free tune ups for life (when I bought my bike)" Now I want a tune up and they don't offer them "free" anymore (New owners) Fair enough... I ask How much for a tune up on my bike? "Tune ups start at $300". If a "tune up" starts at $300...where do they end up? read more

I called a day before for a tire replacement. When I got there and I was explaining what the issue was with my bike the guy at the counter didn't even bother to listen to what I was saying after I was done talking he said that they were too busy to help me and to try another shop. He was very unprofessional and extremely rude. Definitely lacked in common customer service. before I left he said they were too busy for me. read more

These guys are efficient and thorough. They do their best to work you into the schedule. Really nice shop. Good selection of products and the service is the best. read more

I rented 2 Levo SL bikes, both worked great! We did have an problem, one of the battery chargers they gave us was for a regular Levo and did not fit. We figured out the issue and called the shop, they had the correct one and we went to pick it up. The bummer was no one apologized for the mistake, no money was credited back for the inconvenience of the drive back across town. I would not recommend the north Mesa store. Ed read more

Scott and his team provide efficient service for bike repairs. I've been in dozens of bike shops, with a variety of bike repair needs, over the last three decades (!) in Arizona. Their recent troubleshooting of my loose gears and chain replacement need was the most efficient work on my bike ever. We are lucky to have them as a local business. read more

Took a bad spill and really unaligned everything. Bike masters was there to get me back on the road just a day later. They also super cleaned my drivetrain. I couldn't be happier with the results. Thanks Chris. read more

Best service in the area! Every member of this team is there to help us cyclists with everything - even small requests. Thank you!

I bought a new Specialized Levo. The shop in my location did not set it up properly. Scott and H did a fabulous job setting me up perfectly on my bike. So impressed with their knowledge. My first ride after visiting their shop was the best I've had in a long time. They really dialed it in. read more

Awesome East Mesa Bike Shop! Bike Masters is a chain store, but each shop has it's own vibe. Of their stores in the East Valley, this is my favorite. Very clean and well-stocked with gear and bikes for all skill levels (Specialized Dealer), the staff is very knowledgeable, professional and extremely helpful. With "No Pressure" sales, it's not about just selling bikes, it's truly about finding the right bike for your specific needs and skill level. These guys are passionate about bikes, ride the trails they recommend and are always willing to help. Highly Recommend! read more

LADIES BEWARE! Went in to this shop today with my boyfriend to ask about basic maintenance on an old 60s bicycle I recently bought. The guy at the front counter(white bearded male) initially showed interest in the bike when he looked up pictures. He then started to explain to me in a rather condescending manner about how it would cost 250 dollars to replace simple things like bearings on the bike. The entire time he was going over all of this he kept rolling his eyes, avoiding eye contact with me and basically was trying to have this conversation with my boyfriend. At this point I felt like because i was a woman, that this man thought i knew nothing and chose to belittle me. So i decided to play dumb because i was upset and let them continue talking. The only actual advice we took from this man was that we needed to special order tires for the bike. While being mentally checked out I decided I would buy a seat for the bike and take this into my own hands. The guy pointed me to a small section of seats that I physically had to dust off because they sat so long. After being shown the section this man immediately moved on to what seemed like a shop regular to just chat with him like they were old friends. We were about 10 feet from them and he ignored us like we were chopped liver. If we weren't spending all our money, we don't deserve good customer service? Because I'm a woman I don't deserve respect when I'm trying to talk to you? This is toxic and bad for business as I'm sure the owners of these shops wouldn't condone this behavior. At the end of the day working on bicycles isn't rocket science, this guy just didn't want to put in the work. My profession is in health care, to help save lives, and I would NEVER treat one of my patients the way this man treated me today. Do better bike masters read more

Bought a new bike there 2 and a half years ago. They promised me free tune ups for life. Now suddenly they don't since someone bought the company? Very sad that they don't honor the previous customers. Going elsewhere for my 2 kids' bikes tomorrow. Letting all my biking friends know too. Sad. Good luck though:) read more

My wife and I took in her bike because the tires wouldn't hold air. They installed two new inner tubes and posts. They didn't tell us they put tire sealant in the tire or how to store the tires. She didn't get a chance to ride it for 9 days. In that time the tires went flat. I called the Mesa location and told them the tires were flat and my wife wasn't happy. We thought they had made a mistake installing the tires. When I took it back to them, the person, name unknown, had a real attitude and sarcastically told us tires need to be refilled every one to two days. We didn't know that. He filled the tires for us. The next day it was flat. I tried to fill it up using the electric pump I use for my car tires as well as a manual pump. I couldn't get the tires to refill. All that happened was a thick yellow substance oozed out of the post. I called and they said it was tire sealant and to fill the tire at the 3 or 6 o'clock position and the ooze would stop. We had tried that originally but it didn't work. We took the bike back to them. They ended up putting two more inner tubes on because the sealant had hardened. They charged us for taking the tires off and for one new inner tube. We were told the tire needed to be stored with the post in the 12 o'clock position. We didn't feel we should be charged for the last visit as no one told us about tire sealant and how to store the bike tires. read more

These guys are by far the best in the valley. No nonsense. They are extremely helpful and very fair. Most times they will actually fix my bike while I wait. Best bike service and sales! read more

I ran in to get some apparel I'd forgotten to pack. The shop is large and has quite a selection of bikes. The guy I spoke with is quite knowledgeable and was enthusiastic about their selection of bikes. They are a Specialized dealer, so if you are looking for another brand, you might look elsewhere. read more

Ryan and Graham are extremely amazing dudes. Great customer service and knowledgeable. I brought my son's bike in and was in a hurry to get to work and they stopped everything for my lil guy and fixed is tires, alignment and seat! Thank you guys, you made my son's day! You are now my new destination for any bicycle needs! read more

These guys know their bikes! With COVID, bikes were on a really long wait list, but Scott took amazing care of me. I got a bike after a few weeks longer than expected, but it was not Bike Masters fault, it was due to the manufacturer, and Scott made sure that I was informed and took really great care of me read more

Expert, fast and very knowledgeable service on my Yeti SB100 from Scott and Hector! They knew how to service the Yeti-specific Switch Infinity link, and even had the specific Yeti-spec'd grease for it! I have been impressed each time I have been here over the past year, and am very confident bringing my high-end bikes here for service items I can't/won't do myself. I highly recommend this shop! read more

I am in the middle of buying a bike. I like that the sales people here are not in commission. They don't do the hard press to get you to buy a more expensive bike. I am the type of person who does a lot of research and decides what is good for me at this time. I don't like being pressured to go over my budget and they seemed to respect it. read more

Sweet bike shop. Had everything I needed and they fixed my bike fast so I was able to get back on the trail. Trip saver!

Renting bikes for the weekend to take out with a friend. Called to discuss rental options and they referred me to the online scheduling page. We can pick the bikes up the night before which is awesome because we want to head out early the next morning. Great prices. Scheduling online was really easy. Will update my review after our adventure. Update - returning the bikes was as easy a process as when we rented and picked them up. I would do this again! read more

I have tried 5 times in the last 2 months - and can never get help. It seems they only cater to the hard core riders- they have no problem getting help. They almost wet them self's when a regular comes in - and still ignore or just over look the regular joe. read more

I was riding my Diamondback bicycle and my son-in-law suggested I take it to Bikemasters for a tune up. He said the cost would be $75. I am 75 years old and just use the bike to ride around the park, but decided to take him up on the suggestion. I left the bike on Tuesday and got a call on Friday afternoon saying it would cost $250 to recondition the bike. I said I would pick it up as I was having no problem with my rides around the park I live in. When the bike was given to me, the back wheel wouldn't even roll. I complained to the serviceman, he made an adjustment to the brake and it would now roll, but with resistance as the wheel was hitting the brake and wouldn't roll without rubbing the brake. What a fool I was to take the bike to this outfit! jim cox read more

Friendly and knowledgeable employees. Went in not sure exactly what I wanted and needed somebody to talk me through all my different options. Very happy with my overall experience read more

Great store and very helpfull people in getting my bike running and me back out on the trails. I'm looking forward to doing more business with them. read more

This is a terrific bike shop here in beautiful east Mesa. The store is clean & well-stocked and the staff is very nice & helpful. They have a large variety of all kinds of bikes for all levels of rider. No snooty attitude. Great customer service. Highly recommend! 5 stars :) read more

On my most recent visit to the North Mesa Bike Masters, I found the staff to be friendly and eager to help with my bike needs. I needed the shifters adjusted, new brakes and a new chain. I was told that they would attempt to adjust the shifters, but if they could not they would replace them. When all was said and done they were able to adjust the shifters to new condition with no attempt to upsell. And, I feel much safer with the new brakes. Thanks, Bike Masters, I will return to your shop for my future bike needs. read more

They did a great job for me yet again. Brought in an old retro mountain bike that in its day was high end. The people at Bike Masters did a great job tuning up my bike and although they might be just a tad bit more pricey than others....peace of mind is a necessity. Fair, honest and do great work. Sad to say but being a veteran of the Valley for 40 years plus you just don't see the high level of service in this state like Bikemasters provides in my humble opinion read more

Do not buy from there website!!! All around sketchy situations. I tried to get a Giant Talon 2. Purchased it from there website that said it was available. Call the east masa store. They answered the first time. After that it the phone with ring with no voice mail,busy signal or fax tone. Called with different phone and they had no idea about the purchase and didnt have the bike. Getting a refund now read more

These guys are top notch! Last weekend A group of five of us called them last minute they had us reserved online and they had us hooked up within hour of calling them! The speed and quality of their work surpass the high end full suspensions we rented. Whoever was working last Saturday deserves raises read more

This place far surpassed my expectations. Fixed up my sons bike in a jiffy, good pricing super friendly and helpful staff. I ended up buying my daughter a bike at my visit and they installed the stabilizers and let her go back and watch. I was dealing with Jordan. Don't hesitate to give these guys your business!!! read more

I wanted to buy a new bike, but being a fairly new rider I didn't have much knowledge. I knew I wanted something lighter and newer than what I had. I went into bike masters a few times before actually making a purchase. Jordan helped me and answered all questions I had without putting any type of pressure on me to buy. I finally bought a new bike and the unthinkable happened. My new bike had fallen off the rack while I was on the freeway on my way home. I took the bike back to the shop not knowing what to expect or think. Again Jordan was incredible. He waited passed closing until I dropped the bike off so he could look at it. He assured me he would do everything he could to make sure the bike was back to the way it was when I had bought it. After he, and Tyler looked at it and only two days I had my bike back. The bike looks and rides great. I wanted to say thank you to Tyler, and a huge thank you to Jordan for making a horrible situation as easy as it could be. read more