This place is even better than Landis and wished I had known about them sooner! I have a very old one gear bike that's been with me for a very long time and I have sentimental ties to it that I just cannot get rid of it, but also it's in good shape still to ride around. This bike had a flat tire and needed a tube exchange and also the seat was ripped up and needed a replacement. I came in here earlier this week to see if they could help with my needs and they went above and beyond and I cannot thank Dylan enough for his courteous, nice, professional and sweet customer service. Dylan from the get go was so nice to me and told me no problem to change out my flat tire. He also helped me pick a bike seat that would work for me. Initially, I choose a more comfy seat but changed my mind and called them the next day, and they said no problem to pick a sleeker bike seat. They are also very professional as my bike seat was chained to the frame (bought my bike in NYC - theft prevention) and they made sure I gave them permission to cut off the chain before proceeding with work. Dylan was very friendly and we chatted more about learning to fix a flat and he told me their shop does clinics and also rides and encouraged me to follow them on IG for activities. And when I paid for my service and replacements, he even offered to help me mount my bike to my bike rack, what a sweetheart and his mom did a good job raising him. I'll definitely be back here for my bike needs and while Landis is solid, this place is closer to me, so I might be coming here more often because of top notch service and convenience to where I am. read more

Bike Masters - Replacement tube in back tire and replacement seat - ready to ride! - Bikes Near Me - Phoenix, Arizona

Great people, great service, great work! 10 stars!!! Guys were super friendly and fixed my bike extremely well and cheaper than the estimate!! Awesome service!! read more

What a great bike store with an excellent selection. Took my daughter to look at bikes, the service she received and the value of the bike she got was top notch. Definitely coming back for our next purchase. read more

What a wonderful experience!! We actually went to a Bike Masters closer to where we live in Mesa and the gentleman there wasn't interested in pulling down the bike that my wife wanted and was trying to sell her on a larger bike. So he sent us to another store that had the bike he felt my wife should have. This is where the sales person there did us a favor. We went to this store and met Todd! Todd was very accommodating and friendly. We purchased the bike for my wife that she originally wanted from the beginning and Todd made it a pleasurable and friendly experience. Not only did he tune our new bikes up but also assembled our super nice bike rack and we picked up everything the next day. He made our Christmas so thank you Santa Todd!! read more

Well I brought my bike in for a tire losing air and brakes that nobody could get working right! These guy's did a great job and quickly! Highly recommend! read more

Dylan was great, helped find the right bikes for the whole family and set all the bikes up perfect!

Use this bike shop! They are friendly, smart and great to work with! I just bought my new ride and can't wait it get it on the mountain! We have lived in Awhatukee for a long time and bought many bikes. This is my new shop! read more

Best service in town. I beat up my bike on South Mountain at least 3-4 days a week, so always need something. Save time and frustration and just go to Bike Masters. I did not buy my bike there but still get all service done by them. Next bike will be bought there! read more

Buyer beware! Gave this store the benefit of the doubt and a second try. Will not go back. Manager Patrick was true to form- just as rude the second time; as the first. Very sad and disappointing. read more

I had a pretty silly fix that needed to be done and these guys did it within one minute and didn't even charge me for it. Absolutely awesome customer service, anytime I am ready to buy new parts, complete service or even buy a new bike I will only come here now. Thanks Bike Masters! read more

Bought my Liv Enbolden 1 from here because they were the only ones that had it in stock. They were okay to work with but not outstanding. I probably won't go back, mostly because it isn't close to home. read more

Bike Masters - Me with my new Liv Enbolden 1... - Bikes Near Me - Phoenix, Arizona

I wish I caught the guys name but he was legit. Did a great job fixing up my bike which they covered since I had bought the bike from their Gilbert location just months prior. Knew what my issues was immediately and actually ended up doing more than I asked. Idk why everyone is calling this shop pretentious, I was halfway expecting that since I'm new to biking but they were super friendly and not pretentious over the fact that I have a relatively cheap bike compared to the majority of their customers ( I assume) I'll catch the dudes name next time I am in. They have earned themselves a return customer for sure. read more

My husband and I have a saying, "In Todd we trust." When it came time for us to purchase our bikes, we checked out a few shops around town. First, a few of the bikes in inventory were not ones we knew of. And we didn't walk away with more knowledge until we met Todd of Bike Masters. Todd helped us protect our tires, explore different bike racks and even learn about a few new trails. We are really happy with his knowledge, customer service and Max, who works with Todd, is equally helpful and attentive. As multiple reviewers have pointed out, awesome customer service for sure! read more

Bike Masters - Bikes Near Me - Phoenix, Arizona

They you to the gentleman who helped me with a bike seat knob. I so appreciate you!!! Tonya O. read more

This review is long overdue. These guys have always taken care of me when I need something done to my bike even though It was not purchased it though them. Todd is an excellent leader and manager who I can't thank enough. Sean and Mark are also some just great guys all willing to share there expertise and guide their customers in the right direction with their goals when it comes to riding. There are several good shops in the area but when it comes to service and professional advise these guys truly are the best. Thank you all at the Ray location in ahwatukee. read more

Went in searching for a variety of biking items. When I entered I was not greeted by anyone and the store looked rather empty (both people- and stock-wise). After looking around a bit, a salesperson from behind the counter finally greeted me and asked what I was looking for. After stating what items I was looking for, he simply stated "ok" and that was it. No movement to try and assist. I hung around for a bit and then just left. Neither a friendly nor comfortable shopping experience. read more

Bought a Pivot Mach 5.5 from the Ray location a couple of years ago. Brian, the manager at the time, included a $300 store credit. Over time used some of the credit. And when I went in for a 2nd tire, Jordan, the new manager, had to contact friend Brian who hid quit, to locate the store credit file before I could get the tire. OK. Then fast forward several months after that when there was yet a new manager my remaining $46.56 credit was no where to be found. He said he would check with the owner ... no response ... so a sent a few emails to the store. No response. Now let's be real. $46.56 is nothing when compared to the price of a new Pivot. So just a matter of principle. read more

Patrick, Mark and Oscar. Seriously top notch service. Thanks for welcoming me into the group over there

I walk in to the shop. Not one person says hello. There are three employees blaring a conservative talk radio station. I waited three minutes hoping one person would say hello. I left. I was looking for a large full suspension bike. They had one. Bike shops are so pretentious. Be kind say hello, smile, find a way to love bikes the way your customers do. read more

These guys are great! Todd and Max did a dropper post installation on my bike and they did great. Other shops couldn't do this service for me with how busy the bike industry is right now, but these guys took care of it! read more

I needed a simple part. A chain. I asked the person working there for a ultegra chain. He asked me of it was for shimano or sram. Since he was the only one present working there I assume he has no real training or knowledge about bikes. read more

Finally a shop in Ahwatukee that gets it. Decent prices and GREAT customer service. And these guys do great work as well. Had them service and front and rear suspension and bleed my brakes. Brakes have never worked so well! Props to Jordon. read more

Terrible customer service. The guy working here looked right at us and didn't even say hi.. I asked for help and the guy was texting for three minutes until he said "wait I am sorry" what do you need. read more

Horrible customer service! Waited and waited for some assistance after the two associates flat out ignored me like I was invisible; need to mention I was the only customer in the store. Finally after about 20 min, I had to get their attention...completely maddening when you are completely ignored! Walked right out and will never return again. read more

Nice local bike store that is actually part of a larger local bike chain. I have purchased two bikes from them over the last three years. They mostly have Giant brand bikes. Service is very friendly. You can get a decent bike for 300-400 dollars. They also do tune ups, install accessories, and appear to be very knowledgeable. read more

Bike Masters - One area of many. Pretty large selection of mostly Giant brand bikes. - Bikes Near Me - Phoenix, Arizona

Have a specialized bike, great service, new tire, new petals, oiled the chain. Fast friendly! Left a with a happy son! Thank you !

Bought a Groupon for a bike tune up. Service was good and team was friendly. I would recommend going here.

I had some issues on my bike with by gears not shifting. A previous company told me that I needed an entirely new rear wheel. This was going to cost about $200.00. I brought it into Bike Masters and it turned out that it only needed a cable. They charged me only $20.00! You guys have my business forever. Thank you for saving me money. read more

Went to a competitor (Gloabal Bikes) beforehand and was told a brake adjustment would be 5-7 days before they could look at it. This was after standing in the hot sun for 45 minutes so they could help 1 person at a time with 4 employees on the clock. They then wanted to overcharge me-and had overcharged for a tune up in January. I called Bike Masters and talked with a young man named Max. He said bring your bike in now and i can do it while you wait. I did, and Max was right there to take my bike and made the adjustment in 5 minutes, then checked my gears as there was slippage. No waiting in the sun, 4 people were allowed in the AC cooled showroom at a time (which is plenty of distancing in COVID times). Then, he didn't charge me for the simple fix. Bike Masters-you sold me. I am a new customer and will let everyone i know about what you did for me, and your customer service skills. Max-Thank you again, My son is so appreciative for not having to wait a week for his bike. read more

I have used Yelp to find companies for years, but have never been impressed enough to write a review of my own. This local bike store's service prompted me to create an account AND write the review! Story: I am a single mom of two teenagers who needed to be able to get around over the summer. I went here to see what they might have to offer within the price ranges I was willing to spend. They helped my kids pick out bikes that were right for them (I didn't know my son would beed an XL because he is THAT tall). They helped us pick out helmets that fit their heads properly too. My Son's bike had to be ordered, and it came in way ahead of the promised date. Today my daughter rode her bike to summer academy and the chain slipped off her bike. Because it is a cruiser with several speeds she was at a loss for how to get it back on. She was so upset, and felt stranded! She was away from home, I was away at work, and she had a bike that wasnt working. I called the store for help, and they were willing to go to her once they had enough staff in to cover the store! I felt so much better knowing she would get her bike fixed and be able to get home. And super impressed that they were willing to help even though I knew they had no responsibility to do so. Thank you Bike Masters! read more

Bikemasters continues to impress me with the quality of their work and their stellar customer service. Brian is the best. Cannot thank him enough for the great work on my bike and his patience with me. All my bikes are expertly cared for by Brian and Bikemasters. Thanks guys. read more

Walked into the store with my wife looking to get a bike, clothing etc. to restart cycling. Three guys behind the counter talking, no-one else in the store. None of them even acknowledged us and there is no doubt they saw us. We waited around a bit and left totally disgusted. read more

Saw a Groupon and decided I needed to stop letting my bike sit in the garage for another year. Dropped if off on a Sunday and was called to pick up on Wednesday. At 66 I didn't want to navigate the bike with the new basket into the back of my Optima. I saw they will deliver and they did. Tubes were replaced with dirt bike/heavy duty, basket added and general tuning. read more

Great sales support when I bought my Pivot Mtn bike, and superb after-sales service and support since then. Brian and the rest of the Bike Masters team have been great and their service quality is excellent. read more

I brought my bike in to have a handlebar riser installed and asked him to adjust the rear brake as it was rubbing on the right side. He said well maybe it needs new brake calipers. I said no, its a brand new bike that hasnt even been ridden. 2 weeks passes and I go in and ask about it, He says it will be ready tomorrow. I return and am told that will be $120. For five minutes work installing a $10 part. He says that they replaced my whole brake system front and rear. I said I didnt ask for that. So he Saidcome back tomorrow and it will be ready. I returned the next day and he says that will be $70 because it turns out the gear changer on the handle bar was broke. It wasnt broke the day before when he was returning my bike but now was! Amazing. He explained with a smile that he was charging $40 For labor. It should have taken him 5 minutes to install the handlebar riser and adjust the brake. What crook! read more

Terrible customer service and terrible communication. Had to take my bike in several times and still ended up without the repairs needed. Paid for a tune up and they didn't grease my chain or fix my kickstand they replaced one tube instead of both as asked (communication issues) took my bike down the street to have them do the job right and they found 3 thorns still in the tire itself after it was just changed at bike masters. Highly recommend taking your bike needs down the street. read more

I would give 1 star (or none) but the manager took care of me at the end. It took about 4-5 minutes for anyone to acknowledge I was standing there. Once they did they were really nice though. Told me my bike would be ready in about 3 or 4 days which was totally fine. (tune up) 4 days later they called and said it was ready to get picked up. I'm glad I test rode it before I left since I live 50 minutes from the shop. It would not shift into the 3rd ring. They told me on the phone that they test rode it. If they DID test ride it, how did they not realize this? After 40 minutes of tweaking the bike and it still not working they said they would hang onto it and figure it out. A week later I called them (because they never called me) and got the manager who said he would take care of it. Which he did. When it was finally ready 2 weeks after I dropped it off, we still had to go back and forth a couple times to get it to shift. He didn't charge me for a new shift cable ($5-$8) and gave me a 10% ($1.08) discount on a new chain. Not really that great of a hook up (especially after driving across town twice because they didn't fix it the 1st time) but I'm happy with the gesture. The shop is a really nice shop and the guys are nice guys. But why did the service suck so bad and why did they tell me my bike was ready to go when clearly they didn't tune it? read more

Stopped in today for some little odds and ends. The guys here were very friendly and helpful despite my kids terrorizing the shop. I will be returning for any of my MTB needs. I recommend this shop for sure. read more

Brian and Brian at bike masters are awesome. We booked 4 bikes for a quick trip to south mountain and the guys were so helpful. They gave us great detailed trail recommendations for our level and we had an awesome time! The bikes were top of the line and in phenomenal condition. I highly recommend this bike shop for all bike needs! read more

Just took my bike in for some simple repairs. To my surprise, they took care of the issue while I waited, and were very friendly, and reasonably priced. read more