Received fantastic service here! I had no clue what I was doing with my bike, and halfway to the…read moreshop the owner saw my flat tires and gave me a ride to the shop. He helped rebuild my bike and get everything in order. It's in great condition now.

Great if you are a man. Will be ignored if you are a woman. It was better under the old owners,…read morethey were friendly and helpful.

I have an old motobecane cycle. I needed two new tires. I…read morecalled, asked a few questions and decided to go to the shop. I walked in and met John. he sold me the tires, a new seat and a new cycle tire pump. It was all done in about 40 minutes!! I looked around, shared some stories with John and the staff. Everyone is friendly, informative and the customer service made my day. The experience is the way our society use to be and needs to be again. THANK YOU TREK BICYCLES AND STAFF....AWESOME!!

Bobby took really good care of me! I had shipped my bike from Colorado and needed a 'quick'…read morereassembly and tune... we got it done in a couple of hours and the work was great. Will definitely go back!

I like to cycle the parks of Long Island My mountain bike…read moretakes a beating in the summer so it needs a tune up heading into the season These guys do a nice job and the price is reasonable and turnover is pretty quick . Highly recommended

The customer service at this bike shop is AMAZING. Super nice guys. Have recommended multiple…read morepeople to go there and buy bikes. Fixed my bike super quick.

Came here to get the bike fixed, was told it shouldn't take over a week for them to ship/install…read morethe correct part on the bike. A week goes by and the bike still isn't fixed so it wasn't very promising. After picking up the fixed bike, the same part broke again the day after so I would suggest taking your business elsewhere.

Do not buy from this business you will be defrauded…read more I purchased a bike in October 2022 from the Port Jeff Bike Doctor. He said he would order it from Jamis Bike Company and build it and call me when it is ready. When I bought it, he said it would take about a week to get ready. I kept calling and each time he would put me off with a different excuse. "There was a storm and the shipments are delayed", "Bike has not come in yet", "I just need a couple days to put it together", "It is in the store room and my son is getting it, it's any minute now, I call you back (never called back, except for once when he did not even leave a message because he had nothing to report)", "I put it back in storage because of Christmas" - the excuses got more outlandish as time went on. I was more patient than I normally would be because I went through chemotherapy treatment and half of the time, I felt like sh... and would have not been able to pick up the bike. I wanted the bike to do the exercises that does not involve the upper body. So thanks for that too - not having a bike for 5 month and adding stress to an already really stressful time. By January, I've had it with the excuses. He "generously" offered me to refund my money. He even sends me an email saying that he had. Money never appeared in my account. I called back - again excuses, saying he had to redo it and "will do it right now and it will be there Monday." By Thursday (I gave it a couple days more to give him the benefit of the doubt) money was still not there. I had to call the credit card company to dispute the charge which they did. The issue is not yet resolved. If you look at the other reviews - him never calling back is a complaint other customers have. Another customer had the same issue I had recently (wish I would have looked up the reviews before purchasing a bike from him). She purchased a bike, and he never produced the bike she purchased. He sold her another bike - fair enough. Do not understand how he runs his business. If you want to have a bike and the bike you choose - go somewhere else. He is not reliable and in my case, he actually tried to defraud me.

So now I understand the negative reviews. After coming here a few times, finding an employee to…read morewillfully help is like winning the lottery. You cannot find anyone. I literally feel like I'm chasing them between racks to come help me. Finally found someone and he told me to meet him across the floor. Five minutes. Ten minutes. No dude. Somehow, found another. She said they didn't even sell what I had asked about. She said she would have someone else come over. Five minutes. Didn't wait any longer. Found one small item I needed and only purchased it because I had a gift card. Third person never showed up. The staff is completely unfriendly, NOT helpful, and could not be bothered to work. I will not be shopping here again unless there is something I cannot find somewhere else. I can't imagine whatever I need isn't on Amazon. The prices are no bargain here anyway. Save your time and your dollars. They stink.

This place is nothing like what it started as. I give them a year or two before they go out of…read morebusiness. I went there looking for looking for two specific items that I know they sell. I found both but neither one had a price tag and of course there was no one around to ask. You know who was there? People riding laps around the second floor on bikes and kids playing volleyball in the aisle. It was as if management took the day off and nobody cared at all about how the place was run.

Supermoto Italia has been the place that I have come to for my Italian motorcycles and other stuff…read morefor decades now. Joe T. is a straight up dude who is a friend to many people including some motorcycle industry insiders. As a fellow motorcycle enthusiast, The owner might keep you there talking about bikes allot longer than you intended, between that and the cool, ever changing selection of rare Italian racing machinery and the latest Ducati has to offer, be prepared to take your time and stay awhile. Speaking of that, there is a small cafe area...a couple of tables... where riders tend to congregate. Often bikers make Supermoto their destination after a days' riding, bring lunch and hang out. Bikers (and wanna be bikers) come from miles around even going out of their way (passing by other Ducati dealers) to visit Supermoto Italia because the experience is always one of welcome and interest. Sure, there will always be "haters" but you need to see for yourself. Joe has been running Supermoto for several years and solely for the love of motorcycling and comradery involved. A NY Italian motorcycle dealer doesn't stay in business this long unless doing something right. Honestly, there are some negatives with any business, especially motorcycle shops or service shops. But not to warrant the reduction in "reveiw stars" A business should be reviewed by the quality of service, the ability to provide to you what you are looking for and the trustworthiness of the owner or staff (not his opinions or his personality, although I would trust Joe over 99% of so-called "yelpies") If you want to drop off your Ducati or other bike and have some serious work done, done right, with proven parts that improve your bike, you can count on Joe to do it. There isn't 10 mechanics there to get it done fast like McDonald's...and the specialty is more for high end clients, professionals and the hardcore Ducati and Italian motorcycle enthusiasts. The smaller clients like the ones complaining in other reviews can fall through the cracks, yes, but when you consider it, what biker dudes whine like that? Perhaps it is because this is "Yelp" and "Yelp" is the sound a Chihuahua makes when you step on it's foot.... a guy being upset because the busy owner of a shop didn't call him back in time.... I have been riding bikes for more than 20 years and have met some great guys by stopping by at Supermoto Italia many times. Bike guys and car guys can have colorful personalities. I know that Joe treats everyone equally and that all clients are important. I see guys complaining about tank protectors or not being called back. You will never see a real complaint about the quality of work and never hear anything negative from anyone who actually knows the owner of Supermoto for several years because Joe T. is a straight up guy who has paid his dues and a talented, dedicated motorcycle enthusiast...period.

I haven't seen Joe in a while (CA vs NY) but yes SuperMoto gets my vote. If its Italian on 2…read morewheels you've come to the right place. JC dod#90

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

My friend has been coming here for years. Rich always offers him a hand and bike guidance…read more I'm in town and wanted to pay Rich back by having work done at his shop. And he still underpriced me! But how do you tell a man that you're trying to repay him for his long standing compassion. He's an excellent mechanic. My bike runs like butter now. Works on small engines as well. If there's such a thing as a town bike shop Rich has accomplished it. Good job man!

Yesterday, I went to this shop to get my bike looked at along with my friend to get his bike looked…read moreat as well. It was 5:00 (on the website it says they close at 6:30) when we realized we wanted to take them in, so we gave this place a call to see if it would be okay to stop by and just look at our bikes (not do any work, possibly just a rough estimate) and the polite gentleman on the phone said sure come on in we won't be able to work on the bikes because we close at 6 but that's totally fine. We show up at 5:45 just expecting a brief conversation and an older man is closing up shop outside. He proceeds to yell at us "WERE CLOSED!!" and we just shrugged it off because the person we spoke to Over the phone encouraged us to come in. We're walking our bikes into the shop when he abruptly approaches us and yells "WHAT ARE THESE PIECES OF CRAP DOING IN MY WAY? I SAID WERE CLOSED!!!" I look at the time again, it's 5:45, and told him you had at least 15 minutes until closing time and we spoke to someone over the phone about coming here. His nasty attitude made me not even want to come back to this place I told him that and I also Said how we were potential customers, do you treat all their potential customers like this? and he said "GOOD GO SOMEWHERE ELSE!!!! I DONT CARE GET OUT" Needless to say. This place fails with customer service and i would feel so terrible for anyone to experience what we did. Steer clear of Cycle Co.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.