Yesterday, I went to this shop to get my bike looked at along with my friend to get his bike looked at as well. It was 5:00 (on the website it says they close at 6:30) when we realized we wanted to take them in, so we gave this place a call to see if it would be okay to stop by and just look at our bikes (not do any work, possibly just a rough estimate) and the polite gentleman on the phone said sure come on in we won't be able to work on the bikes because we close at 6 but that's totally fine. We show up at 5:45 just expecting a brief conversation and an older man is closing up shop outside. He proceeds to yell at us "WERE CLOSED!!" and we just shrugged it off because the person we spoke to Over the phone encouraged us to come in. We're walking our bikes into the shop when he abruptly approaches us and yells "WHAT ARE THESE PIECES OF CRAP DOING IN MY WAY? I SAID WERE CLOSED!!!" I look at the time again, it's 5:45, and told him you had at least 15 minutes until closing time and we spoke to someone over the phone about coming here. His nasty attitude made me not even want to come back to this place I told him that and I also Said how we were potential customers, do you treat all their potential customers like this? and he said "GOOD GO SOMEWHERE ELSE!!!! I DONT CARE GET OUT"
Needless to say. This place fails with customer service and i would feel so terrible for anyone to experience what we did. Steer clear of Cycle Co. read more