Since the Eaton Canyon fire, our windows had become extremely dirty. We called the company and were scheduled very quickly. Andrew came on his own and worked for over four hours, thoroughly cleaning all of our windows, including numerous French door glass panels on both the first and second floors. He was hardworking, detail-oriented, and did an excellent job. We're very happy with the results and highly recommend their service. Would definitely hire them again. read more

I sent a request and called for window cleaning service at my home in Monrovia. Big Wave didn't respond on Yelp, didn't return our calls, and barely seems to care about keeping up professional appearances. I don't know if they're even in business anymore? read more

Cristopher and Amber came over to our house in Mount Washington a few days ago to wash our windows and we have a lot of them. They work as a tag team: Cristopher cleans the outside while Amber cleans the inside + the screens. As a team, they completed the job quickly and efficiently, in just about 3 hours. They were professional, trustworthy, well-mannered and charming. When they were done, I did a walk thru and except for a couple of smears, all the windows were squeaky clean. Cristopher, the consummate professional, went over the two spots I pointed out and worked his magic. All in all, they did an excellent job at a very competitive price and I will hire them again! read more

Big Wave Window - Amber and Cristopher posing next to our Christmas tree, after doing an awesome job with our windows! - Window Washing Near Me - Pasadena, California

Absolutely garbage. Our community schduled them to clean the gutters before. Jack showed up doing estimate, saying everything will be well taken care of so we trusted him. By the day of cleaning, a greasy young guy showed up, looks like just out of overhang or high. I cannot stay with him but later I found out he only cleaned 10% of houses, and didn't even bother to climb up to 2nd floor. He and another guy got onto the high roof, smoking and talking, and 'visually' cleaned the gutter. After 4 hours he told me if there's a problem, give them a call. I should've kicked his ass but I was too nice. After that we had another cleaner who spent several days, polishing the gutter shiny, I am not kidding, for the same price. Big Wave is crap by comparison. Also they texted me all the time asking for great review or new work like a stalker. I repeatedlly told them not to contact me again and they still do. I finally had enough and now write this reivew to alert all of you our awful experience! read more

Window washing, solar panel cleaning, screen washing Never again. I previously used Big Wave Window to clean the windows, screens, and solar panels on my home, built in 1939. The technician carefully numbered all the screens and windows so the screens would be correctly replaced. Everything was done expeditiously and throughly. This year...totally different story. First they told me they were running late, then they canceled their appointment due to issues with their morning job. A team of three showed up on time to the rescheduled appointment. Unfortunately I do not remember their names. They did not number the screens and did not do a good job replacing them. I discovered that some were missing the little latches, some of the latches were broken, a bracket holding one screen at the top was missing and the screen was not in place, other screens were clearly in the wrong window, a bathroom screen was bent and clearly not replaced properly (see pictures). I did not discover this until the evening when I opened the windows to enjoy the night air. I had already paid for the job. I texted them immediately with photos to show the issues. They were here 6/23. It is now 7/11. Since notifying them I have had 2 extremely unpleasant conversations with Cris, the team leader, who accused me of being rude and uncooperative because I could not be home for the "only time he had available". I have spoken to their office requesting to speak to the owner and was told he would call, which he hasn't. I have purchased more latches and moved the screens that I could manage. I can not replace the missing bracket myself as I do not have a tall enough ladder, so now if I open the window I am inviting bugs in. So much for their mission: "The mission of Big Wave Window is to be a premier five-star window cleaning agency. This is achieved by treating each of our clients like family, our spotless attention to detail, and by going the extra mile." Never again. read more

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Have used this company a few times now- for window washing, for gutter cleaning, and for power washing and each time has left the house stunning. They really see to the details of their work and make sure its done in a way that best suits the house and schedules. I was helped out by Cristofer during this last round and had a great experience. Thank you! read more

Big Wave Windows in Pasadena have cleaned my windows , and installed my Christmas lLights for years now. All of the their technicians are polite, efficient, knowledgeable, dependable, hard working , and they approach every job with the same efficiency always! My windows look great and my Christmas Lights are absolutely fantastic !!!!!! Special kudos to Shane and Winston. However all their staff is wonderful. 10 stars read more

This business is the BOMB !! Great workmanship great technician.. I booked Solar panel cleaning Gutters cleaning and window washing .. they have this ionized water machine that leaves no streaks a what a nice finish .. I'm booking these guys every year .. you should too read more

Worst service and company. Don't use them... Rescheduled 3 times, didn't come out to do repairs et.

No show for my appointment. Terrible experience with the business. I booked my second time appointment 3 months ago for 12/5 morning. On the service day, no one show until noon, so I reach out they asked me to reschedule to 12/6 afternoon. So I did. On 12/6, I called 1 hour after the appointment window cause the tech was still no show. The lady who answered the phone call told me the tech is on his way. Until 3:20, I called and follow up again. The lady told me the tech is on his way, and will be on site in 1-2 hours. I responded" 2 hours?" And she corrected to 1 hour again. I waited until 4 pm and no one show up still, I called again, and the phone line was occupied until 5 pm which turn my phone to vm directly since it's after their office hour. At the end of day. I have not receive any phone call from tech nor the customer service at all. I wrote and email and left vm to them at 6pm cause it was unacceptable any business just no show for no reason. The next day, no one reached out to me, so I called in at noon. The lady just told me" the tech was on site but no one answer the phone call. So we wont be able to provide you any service we can just refund you." I said" which number he called? And when? " And she said " I don't know." It is impossible for me to be okay when they act like we failed your appointment, but just take back the money and go attitude. My service was fully charged 2 months before the service was ever provided. Which was already unprofessional, but with all the conversation I had with the customer service and all the time I have wasted for this no show was even worse. I told her, I'm frustrated because nothing she told me makes sense at all, and their company doesn't act like they are trying to solve the mistake they made. I was so upset and said why you take the business you didn't have intention to fulfill to promise? She said if I still want to use their service, I will need to wait until 23rd, but when I asked her what if you guys still no show on 23rd, is that means I need to repeat this again? And she said if I don't trust them, I don't have to use them for my window cleaning. I got so tired of this nonsense, so I asked for refund and told her I will hire someone else. Still waiting for my refund and want to see how long it will take for me to receive my money back. I regretfully said, I will not work with them after this experience. The owner is very nice and that's why I used their service, but this time was totally waste of time and energy. And I feel really bad for the owner that his business was not looking good after this. I know my service was not big amount, but this is unacceptable. read more

Big Wave Window - Phone call record no one called me from them since yesterday to today. - Window Washing Near Me - Pasadena, California

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We have used big wave windows to install our Christmas lights for several years. They are in variably, punctual, respectful, and efficient The team this year had by Victor was no exception read more

Lyric, was on time, professional and friendly. He did an amazing job, on the windows! I would definitely recommend the agency and specifically Lyric for his hard work and dedication. Amazing person, give this person a raise or a nice big bonus!!! :) We contacted Big Wave because we needed paint removed from the windows at one of our sites. Please see photos for before and after of Lyric's work! read more

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i have used big wave window in the past and have been satisfied with the work that was done. however, when i used big wave window several weeks ago there was damage caused which they refused to take responsiblity for. in my situation, the employee bent a security screen and left without reporting the damage. when he first arrived, i reviewed the job with him, and we looked at every window and screen inclued in the job, so i know the screen was not bent when he started the job. he left without reporting damage to the screen. due to the damage, i was unable to fully turn on the home security system due to the damaged screen, which could not be repaired but had to be replaced. when i first communicated the problem to the owner, jack thompson, he asked to be kept informed on the cost of replacement. as soon as he heard what the cost would be he cut off all of my further attempts at communication by phone, text or email. since it appeared he was going to stiff me for the cost of the replacement i stopped payment for the service on my credit card, but that did not cover the full cost of the replacement which means, since big wave window would not take responsibilty for the cost to replace the screen, i had to pay the difference. this was an unfortunate situation and accidents do happen, but if the policy of big wave window is to not take responsibily for damage to a customer's property, it is only right that potential customers are informed of big wave window's apparent policy regarding property damage. read more

These guys were great! Easy to schedule free estimate visit, Chris was on time and super pleasant and helpful. Once I booked my service, John and Jaime were EARLY for the scheduled time. They were great too, did a quick and thorough job. Would totally use them again next year. read more

The house was still dirty after the power washing was finished. I was shocked at the price and poor results. We could simply put our index finger near the front and back doors, and black soot came off! so, for $1,100 dollars we got a nice clean, flagstone pathway and porch plus clean windows. I don't recomthem. read more

Just had Lucas and John do our windows. Quick, efficient and Covid safe. Good price, and the house is bright !!! Thanks guys! read more

Big Wave windows came to clean my windows and did a terrible job! The guy who came to complete the job said that he had a "few months" experience. He said he "didn't bring all his tools" and proceeded to clean 5 windows (I have a small space). He couldn't get the screens off one window so that window wasn't done and the job was incomplete. In addition ALL the screens were haphazardly wiped with a cloth (not washed with water or a cleaning solution). There is dust and dirt in a swirl on all the window screens. This contributes further to an incomplete job. He left spots and streaks on the windows themselves. AND he damaged one of my screens that he couldn't get back into position, so he forced it and ripped the screen. Big Wave wants me to pay full price for this job. Seems like bad business policies. read more

Best guys ever! Had a a team of 3 fast efficient window cleaners prep my listing in El Sereno for perfect photos and most of all to sell. Totally recommend these guys! read more

I did not use this company's services. My complaint is, the neighbor used their services to clean out their rain gutters. The person cleaning out the rain gutters threw all the dirt and leaves towards my back yard instead of bagging it up. I informed the neighbor who had their services done and they called the landlord. The landlord called this company to have someone clean up the mess but they never did. The pics shows the mess the threw over my side. read more

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Great experience with the team. After reaching out for a quote, I had someone stop by to review the property and provide an estimate. We have a tall home with a fair number of windows and a lot of spider webs. On the day of service, we worked with Cole, who was communicative about his arrival time and how he was going to go about cleaning the building. I was able to re-advise what we needed accomplished, so it was helpful that I worked from home and could check in. He spent a couple hours on the house and it looks so much better than prior to the service, even on the third level, which is tough to reach. We'll definitely be working with the company again. read more

I rarely write bad reviews but this business deserves it. I had a cleaning scheduled for a certain morning. They took a 10% deposit using my credit card. On the morning of the appointment they texted me that they can't make it. We rescheduled. Same thing happened and then happened yet again for good measure. We agreed to just refund my deposit. They said it would take 3-5 business days. Today is the sixth business day. No refund. I called my credit card company and they said there was no refund pending. So I disputed the charge. Don't waste your time with them. read more

Wow Cole Avila did such an amazing job! He's kind and hard working! The job was done in minutes and it was efficient! read more

It was easy to schedule by a telephone call service from Big Wave Window for Jan. 3rd. The service was for power washing of the exterior house and windows. Jack confirmed through email the quoted price, time of arrival and what preparation I had to do before the power washing. Jack was timely, worked solo and finished our two story home in 4 hours. I was especially pleased that the mud left from a nest on the second story wall and windows were removed. The result of Big Wave Window service was to my satisfaction. The exterior of the home looked fresh and the windows were clean. read more

Cole Avila did an amazing job & was both efficient & professional! Would definitely recommend Big Wave & be sure to ask for him! Friendly / excellent service. Thank you! read more

Jack T., you astound me with your response. To accuse me of belittling anyone or harassing anyone--and based on race, no less, is, frankly, a lie to protect yourself and your company from honestly provided and detailed feedback, which is what reviews should try to do. A high quality company would be able to accept the feedback, make restitution and move on, resolved to do better. By the way--Did you and your staff happen to miss the fact that I, myself, am a woman of color. My last name, 'Betances' is Puerto Rican, and most of my family is African-American, which is how I identify. So my husband and I stand by the review. Let the readers judge for themselves. read more

I moved to a new two-story rather large home and had Big Wave come out a couple times. Today's service though was exceptional. A gentleman named Breaux came out with a 2nd person (sorry lost his name) and it was perfectly done. Most important is the attention to detail. I have a lot of expensive stuff in my house and I get nervous when I see people run around. They are super careful. Great team. I'll also mention I had another company do my windows and they used soapy water and no DI or SOMETHING. Whatever the problem, it left fogging and I knw that can happen if windows are dual-glaze and over 10 years old. Not with these folks. read more

I appreciated that among the multiple window cleaning vendors I requested quotes from, Big Wave was the only that scheduled an appointment to view the property in person and get a more detailed idea of what I was looking for. Lyric was amazing - prompt, friendly and left our windows seriously sparkling. The cleaning made an even bigger difference than I imagined - everything is so clear and vibrant inside now and so beautiful. I would request Lyric again for any future needs. Although there were some scheduling mishaps with their team, I could tell they sincerely wanted to make up for the confusion and ended up cleaning the windows another weekend. Grateful for the clean windows and awnings. read more

Over-promised and under-delivered. The windows were not cleaned well nor within the timeframe promised. Pricing was reasonable but the job was not done well. Management not responsive. Will not use again. read more

An absolutely wonderful experience! Easy estimate, fast response time, friendly and professional. High quality service & terrific results. Lucas was on time and here for about 2 hours. He left our house looking terrific! We have waited for years to do this... not anymore. We will be a repeat yearly customer, definitely. They also do gutter cleaning and other services. We could not be more happy to have found them! read more

John showed up right on time and did a very thorough, professional job. We ran into a lot of difficulties with the screens on our windows, but John persevered and figured it out. Our windows have never looked so clean. Highly recommended! read more

Awesome job on our filthy windows! Our windows were filthy and dusty after we'd finished some remodeling and then had some rain. Jack arrived promptly and left our windows, window sills and screens spanking clean. His pricing was competitive too. I will definitely have Jack out to the house again to clean our windows. read more

Luke showed up early and ready start. We were kinda hoping he'd bring his light saber :) but even without it, he did a massively great job. It was hot out too, but Luke was out there smiling and focused on his work, happy as could be. From start to finish, Big Wave was the best experience we've ever had with any service provider. I swear, it was like something out of an old movie, where people are nice and really care. No exaggeration, it was an old timey experience in the best way. Not only was the price was lower than we expected, our windows are so clean it looks like the glass is missing. Look no further, save time and money and call Big Wave. read more

This is the first time we've used Big Wave but it will not be the last! I have a large house with lots of windows with alarm screens. They made sure all the screens were hooked back up and my windows look great! The guys showed up on time and did a great job!!! read more

Cole at big wave window was very friendly. I would different recommend big wave. Thank you, Great Good. read more

Refuses to give estimates without an in-person appointment. Total waste of time. Other companies give estimates by phone. If you value your time, steer clear of Big Wave. read more

Great job! He was super quick and efficient. Great company to work with! They cleaned all 23 of my solar panels and now our solar system is maxing out power per panel. Thanks! read more

Found Big Wave through Next Door. Typically, I use my gardener to clean the gutters but it's not a thorough job (which doesn't bother me). Since it's been 5 years since the gutters were installed, it was long overdue to have them cleaned right! So when I saw positive reviews from other locals I thought I'd give Big Wave a try. Consult was quick and easy. Price was what I expected. And scheduled based on what worked with my schedule. Took 2 hours -- also got my dryer vent cleaned out (which is extra $$ so make sure you understand the additional cost). Overall... very happy customer and will use them going forward. read more

I had a team out from Big Wave this morning. The windows were pretty bad, inside and out. Carson and Victor did a terrific job cleaning the windows. I'm very pleased with the quality of the work they did, and also pleased with their work ethic. No fooling around or taking breaks. They applied themselves to the task at hand and did an excellent job. When they were finished, Carson did a walk through with me to make sure everything was completed to my satisfaction. I would definitely recommend them. read more

Nice job! Zach was great, very professional and courteous. The window washing turned out great. He was very careful do double check to be sure each window was spotless. I'd definitely recommend. read more

I booked an appointment end of may for these guys to come out June 24 between 830-930am. Lucas came and was very nice and took all my information. On the morning of the 24th I waited until 930 and called them. They told me they moved my to 11340-1230 after they sent two emails about appt reminder and a phone call the DAY before reminding me of my 830 am appt. I had to be firm on that schedule due to work scheduling so I never got to use this company. Very disappointing customer service read more