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    Big Wave Window

    4.5 (125 reviews)
    Closed 8:00 am - 6:00 pm

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    Response time

    1 day

    Response rate

    50%

    Services - Big Wave Window

    Gutter cleaning

    Solar panel cleaning

    Rooftop solar panel cleaning

    3 More Services

    Rooftop solar shingles cleaning

    Window pressure washing

    Window cleaning

    Big Wave Window Photos

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    Recommended Reviews - Big Wave Window

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    Reviews With Photos

    Missing latch

    Window washing, solar panel cleaning, screen washing Never again. I previously used Big Wave Window to clean the windows, screens, and solar panels on my home, built in 1939. The technician carefully numbered all the screens and windows so the screens would be correctly replaced. Everything was done expeditiously and throughly. This year...totally different story. First they told me they were running late, then they canceled their appointment due to issues with their morning job. A team of three showed up on time to the rescheduled appointment. Unfortunately I do not remember their names. They did not number the screens and did not do a good job replacing them. I discovered that some were missing the little latches, some of the latches were broken, a bracket holding one screen at the top was missing and the screen was not in place, other screens were clearly in the wrong window, a bathroom screen was bent and clearly not replaced properly (see pictures). I did not discover this until the evening when I opened the windows to enjoy the night air. I had already paid for the job. I texted them immediately with photos to show the issues. They were here 6/23. It is now 7/11. Since notifying them I have had 2 extremely unpleasant conversations with Cris, the team leader, who accused me of being rude and uncooperative because I could not be home for the "only time he had available". I have spoken to their office requesting to speak to the owner and was told he would call, which he hasn't. I have purchased more latches and moved the screens that I could manage. I can not replace the missing bracket myself as I do not have a tall enough ladder, so now if I open the window I am inviting bugs in. So much for their mission: "The mission of Big Wave Window is to be a premier five-star window cleaning agency. This is achieved by treating each of our clients like family, our spotless attention to detail, and by going the extra mile." Never again.

    Phone call record no one called me from them since yesterday to today.
    Yo-Lin C.

    No show for my appointment. Terrible experience with the business. I booked my second time appointment 3 months ago for 12/5 morning. On the service day, no one show until noon, so I reach out they asked me to reschedule to 12/6 afternoon. So I did. On 12/6, I called 1 hour after the appointment window cause the tech was still no show. The lady who answered the phone call told me the tech is on his way. Until 3:20, I called and follow up again. The lady told me the tech is on his way, and will be on site in 1-2 hours. I responded" 2 hours?" And she corrected to 1 hour again. I waited until 4 pm and no one show up still, I called again, and the phone line was occupied until 5 pm which turn my phone to vm directly since it's after their office hour. At the end of day. I have not receive any phone call from tech nor the customer service at all. I wrote and email and left vm to them at 6pm cause it was unacceptable any business just no show for no reason. The next day, no one reached out to me, so I called in at noon. The lady just told me" the tech was on site but no one answer the phone call. So we wont be able to provide you any service we can just refund you." I said" which number he called? And when? " And she said " I don't know." It is impossible for me to be okay when they act like we failed your appointment, but just take back the money and go attitude. My service was fully charged 2 months before the service was ever provided. Which was already unprofessional, but with all the conversation I had with the customer service and all the time I have wasted for this no show was even worse. I told her, I'm frustrated because nothing she told me makes sense at all, and their company doesn't act like they are trying to solve the mistake they made. I was so upset and said why you take the business you didn't have intention to fulfill to promise? She said if I still want to use their service, I will need to wait until 23rd, but when I asked her what if you guys still no show on 23rd, is that means I need to repeat this again? And she said if I don't trust them, I don't have to use them for my window cleaning. I got so tired of this nonsense, so I asked for refund and told her I will hire someone else. Still waiting for my refund and want to see how long it will take for me to receive my money back. I regretfully said, I will not work with them after this experience. The owner is very nice and that's why I used their service, but this time was totally waste of time and energy. And I feel really bad for the owner that his business was not looking good after this. I know my service was not big amount, but this is unacceptable.

    We contacted Big Wave because we need paint removed from the windows at one of our sites.
    Vicky M.

    Lyric, was on time, professional and friendly. He did an amazing job, on the windows! I would definitely recommend the agency and specifically Lyric for his hard work and dedication. Amazing person, give this person a raise or a nice big bonus!!! :) We contacted Big Wave because we needed paint removed from the windows at one of our sites. Please see photos for before and after of Lyric's work!

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    Worst service and company. Don't use them... Rescheduled 3 times, didn't come out to do repairs et.

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    Page 1 of 4

    Ask the Community - Big Wave Window

    Do you service the Burbank area?

    Yes, we service the Burbank area

    Hi. Do you do windows in Alhambra?

    Hello Kevin, Big Wave Window does service the Alhambra area. We would be more than happy to… Read more

    Do you serve the area of Norwalk, to power wash our garage door? Thank you. J. Carlos Z.

    Unfortunately, because of the small size of our company, we cannot travel outside of our service area. About 10miles from Pasadena.

    Don’t See Your Question? Ask Away!

    Review Highlights - Big Wave Window

    I would highly recommend Jack and his crew.

    Mentioned in 36 reviews

    Read more highlights

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    Ever Clean

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    In 2021, I reached out to a few vendors at 9:30pm on a weekday to get a quote for gutter cleaning…read morein the Westwood area. Ever Clean was the fastest to respond, and turned out to also be the most reasonable quote. Jonathan set an appointment & then was punctual, thorough, tidy, & professional. He removed every single leaf & trace of debris that he cleared out, texted me before & after pics and also recommended solar panel cleaning. That first impeccable experience with him sold me on being a regular client. Fast forward to this week. This will be the 5th year that Jonathan has cleaned my gutters & solar panels. Like clockwork, every year he texts me a reminder when it's time for my annual cleaning. I really appreciate being able to rely on him to remind me! I also appreciate that Jonathan remembers important specific details that I only had to tell him the very first time I scheduled with him. He knows that my tenant lives in the back, so he'll start early but only on the front if the house. He always makes sure my tenant can have his normal, quiet morning. Jonathan is so reliable that I have been a loyal client - but have never even met him in person. His detailed texts & pictures, and feedback from my non morning person tenant are all I need to know that he is a top notch professional. For all these reasons, I highly recommend!

    Responsive, fast and transparent…read more Responsive, fast and transparent. Reliable, showed up on time.

    Pasadena Bin Cleaners - Before cleaning

    Pasadena Bin Cleaners

    (20 reviews)

    Amazing experience! JC came same day I called to clean couple of trash bins we have that needed…read moredeep cleaning and they look brand new again! Very affordable and fast service! Highly recommend and will use again.

    JC was wonderful to work with! From our very first conversation, JC was professional and courteous…read more- he clearly explained the pricing, provided detailed estimates and documentation, and patiently worked with me while I figured out a time that would be convenient (this was sort of a secret mission to clean my parents' house while they were out of town since they would never have allowed me to have this done otherwise!). When I realized the house was free, he managed to fit us in with just one day's notice (even though he usually books a week out), which was such a huge help. On the day of the job, he and his crew showed up on time, worked quickly, and left the house looking fantastic - they soft washed the entire house, cleaned the windows on both stories, washed and reinstalled all the screens, cleaned the solar panels, and even cleaned out the gutters. What impressed me most was how communicative and courteous JC was. Since I couldn't be there in person, he sent me plenty of photos and videos of the work, and he also pointed out an issue with the roof that I never would have known about otherwise. That kind of attention to detail and going above and beyond is rare. I couldn't be happier with the experience and highly recommend them if you're looking for house washing, window or solar panel cleaning, or gutter cleaning.

    Big City Window Cleaners - Window cleaning at the Bob Hope Estate.

    Big City Window Cleaners

    (226 reviews)

    Hollywood

    This company was so extremely conscientious in how they did their work. They went into some areas…read morethat would be so difficult to clean, and they did the job really well. Additionally, they did something I wasn't expecting...they thoroughly washed the screens that were in my windows, meticulously taking each individual screen out and power washing each screen in addition to making sure the window was spotless, taking care of washing windows that were on the second or third level. I was so impressed with their hard work, punctuality, and efficiency in the work they did. I would recommend this company to anyone who needs a tremendous job on windows done with kindness and professionalism.

    I've had Big City Window cleaners clean my home rain gutters for several years. They have always…read moredone a marvelous job without issue. Today (2/13/2026) was no exception. Joe texted me this morning to ask if I needed my gutters cleaned prior to the impending rain storm forecast to occur in a few days. My need to clean my gutters had totally slipped my mind, so based on his inquiry I checked the gutters from street level and immediately noticed that they needed to be cleaned promptly. Joe had advised me in his text that the workers would be in my area the next day so I texted him back in the afternoon to schedule an appointment. He called me back promptly and stated the his guys were working in my area today as well and could respond within 20 minutes if that was convenient for me. I responded in the affirmative. Alex and Hector arrived within the allotted time firm. They met me at the front door of my residence at which time Alex introduced himself and Hector and advised me that they would go onto the roof and inspect the gutters. He also advised that he would take before and after pictures and show me the results upon completion. They went right to work and not only cleaned the gutters but also removed all of the residual residue which had accumulated on the roof adjacent to the gutters, so that the debris would not roll into the gutters when the rain comes. And, as promised, he did show me the before pictures (gutters filled with leaves and associated debris) and the after pictures showing them completely cleaned. They also flushed the gutters and drains to ensure there was complete water flow to the bottom toward the street. He also advised that he would have all the pictures downloaded in the office and send to me afterward. And if that was already enough he explained to me that one portion of the gutter on the south side had an indentation which might affect the water flow and suggested that I may want to have that repaired or replaced. Thank goodness Joe text to remind me of the impending rain which jogged my memory to check. And for his prompt return to set up an appointment as soon as possible. And of course thanks to Alex and Hector for arriving promptly, expertly explaining their plan and executing it to a tee. They were both very professional, accommodating and diligent in their work. And completed the work in a timely no nonsense fashion. I have used them before and obviously will use them again. So if you need gutters and/or windows cleaned don't hesitate to support and throw your business their way. You won't be disappointed.

    Big Wave Window - windowwashing - Updated May 2026

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