The only thing Yenni's delivers is unnecessary stress, headaches, and frustration. Do yourself a…read morefavor and avoid all of that by not hiring them.
I tried to give them the benefit of the doubt after one bad experience, but after an even bigger disaster the second time around, I'm done.. and I hope sharing my experience saves someone else the stress.
The first negative experience happened in 2025 during a surprise baby shower for my BFF. A slumber party-themed movie night. I rented several items, including a very simple white bench. TWO days before the event, Elia Trejo (who had taken my order two months earlier) called to say the bench I had reserved and already paid for was no longer available. Her solution? "Take a look at our inventory and pick something else."
Well... they didn't have another bench.
The closest thing that fit my event was the only neutral-colored couch they had. The alternative? No seating and having my very pregnant BFF and several ladies over the age of 55 sitting on the floor.
Here's the fun part: the couch cost $265 more than the bench I originally rented, and because they didn't have anything comparable at the price I'd already paid, Elia insisted I cover the difference. I'm sorry... what? You call me TWO days before my event because you can't honor our contract, then expect me to pay hundreds of dollars more for the replacement? Pure delusion.
After multiple phone calls explaining what "taking responsibility for your mistake" looks like, they finally honored the original price. But I spent the two days leading up to my event glued to my phone and unnecessarily stressed over a problem I didn't create.
The second headache (aka the caca show): my dad's surprise 60th. We rented several items, including two 20x20 marquee tents. The invoice? Around $1,500. Not exactly pocket change.
When I emailed Elia Trejo in early May, I clearly requested same-day delivery, setup, teardown, and pickup for our June 6th event. One week before the party, I was told same-day delivery would cost an additional $175. Fine, I agreed to pay it. A few days later, someone else from the office called to say they couldn't offer same-day delivery after all... even with the extra fee. My only option? A weekend delivery (Friday-Sunday) which alone cost me $375.00.
With only 4 days before my event, I agreed to the weekend delivery. They promised they'd call with a Friday delivery window... they never did. After chasing them down for TWO days, I finally got a timeframe: Friday, 7-9pm. Not ideal, but fine. So I drove to my grandma's (aka the "venue") and waited. 7pm... nothing. 8pm... nothing. 9pm... nothing. By 9:30pm I couldn't even call the office because they're closed after 5pm and on weekends. I called Elia's number from the contract, left a voicemail, and at 10pm the driver finally called saying they were on their way (coincidence? ). They arrived around 10:30pm, finished setting up the tents after midnight, then realized they didn't have my full order. They forgot FOUR 8-foot tables... enough seating for 40 people. Their solution? "We'll bring them tomorrow morning. Don't stress."
Saturday morning... we're still waiting for our tables. We are stressed - the party starts at 11am. I spent the morning calling the office, Elia's personal number, and even the delivery driver's number from the night before. Nothing. No answers. No callbacks. No delivery truck. No tables. In one last desperate plea, I DM'd the company on Instagram, practically begging for help because our party was starting in less than two hours. Somehow... they responded to the DM. Who would've thought social media would be the most reliable way to reach a party rental company? Our tables showed up one hour before guests arrived. Thanks, media team.
This is pure unnecessary stress. The lack of communication, organization, and overall quality from Yenni's is a joke. Parties are stressful enough, why add such bs to your clients plate this way?
I'd like to mention that every time I was able to speak to someone - I heard the typical runaround "we are so busy, it's busy season, our weekends are so busy with weddings" If you are so busy.. why did you accept my order? Why did you take my money if my order wasn't a priority? Either stop taking orders and honor the orders you have or hire additional delivery drivers and trucks to keep up with the orders you are saying yes to.
A note for the business owner: the lack of communication and organization from Elia Trejo is the reason you are losing me as a client (a regular, repeated customer) I'd consider reevaluating the people you have in charge of your delivery schedule and email correspondence. I'd also like to suggest a working phone number on the weekends.. it's insane to not have a contact number available on the days ya'll are "busiest" with deliveries.
For the sake of all parties across Orange County and Los Angeles, do better or close up shop.
