Haven't had one of their burgers in years so tried that Craft burger combo ($15 with fries and pop) at the food court. Sadly it didn't taste as good as it did when gourmet burgers were still a novelty in the Big Smoke (the city not this resto). Seems that it tasted way better when it was the only game in town but now that we're spoiled with good burgers everywhere the Craft burger comes across as being rather mediocre. Brioche bun is still awesome but the plain lettuce with slice of plain tomato just seemed so un-special. Also way too much sauce guys. I went thru about six napkins just trying to eat the thing. read more

This burger is so average. The bun is dry, and not toasted, the beef has no beef flavour and there's nothing unique about the dressings. I got the Swiss Melt (Swiss cheese, sauteed mushrooms, BBQ sauce, mayo, lettuce, tomato) except they ran out of lettuce and I omitted the BBQ sauce. I was not satisfied after eating this. I would rather indulge in an A&W burger than spend $9 on a dry and bland one at Big Smoke. read more

Big Smoke Burger - Swiss melt... blah burger - Burgers Near Me - Toronto, Ontario

This location is completely different than the one downtown. The downtown location is nice, clean, has fresh delicious burgers and great customer service. This one has none of it. Somehow the burgers taste much worse even though it's a chain and they are supposed to have all same recipes... will not return to this one read more

First time trying this burger place, and I thought it was good. Not extraordinary, but pretty good. I had ordered a burger, fries and a drink. It was roughly $16+tax, so yes, it is a tad expensive, but to be honest, the burger was actually very filling in itself and had that flame grilled taste - delicious. The burgers were dressed a little poorly and hastily in my opinion, and we even ate there (not take out). So that was a little disappointing. I had the bacon cheddar burger. Was good, but definitely would NOT recommend going out of your way to get this burger. I'd say it can be closely comparable to Harvey's. read more

Big Smoke Burger - Poorly made - Burgers Near Me - Toronto, Ontario

I'm not sure why, as an unwritten rule, once a restaurant goes into a mall food court, the quality of the food drops considerably. (And yet the price goes up!) I've been to one of the downtown locations of Big Smoke a few times and have always been satisfied with the quality of the burgers, so I figured I'd give this location a try. (One can only eat so much Made in Japan, after all.) Anyway, I decided to go with the Spicy Burger ("caramelized onions, house-made chipotle mayo, jalapenos, lettuce, tomato"). The overwhelming flavor here comes from those caramelized onions, which are so sweet and so plentiful that it's very difficult to taste anything else. There's a hint of heat in the background thanks to the chipotle mayo and jalapenos, but it's so mild that this dish should really be called the Kinda Sorta but Not Really Spicy Burger. And as for the patty itself, it was overcooked and dry as heck. Given that I paid almost $10 for this thing, I'd say take a pass on Big Smoke and just hit the McDonald's a few stores over. read more

If you want cheap burgers (cheap in price and more cheap to make), there is a McDonald's not too far from here. If you want juicy, great tasting, and made-the-way-you-like-it burgers, this is the place. You will be paying about 50-100% more than McDonald's, but you will enjoy your burgers a hundred times more. Their staff are friendly and are great if you can't decide what to get. read more

Big Smoke Burger - a cup of coffee and a donut - Burgers Near Me - Toronto, Ontario

a really great place to get a burger, its fresh, healthy and comes with a lot of great toppings. the service is great as well, when I came here to eat a couple weeks ago, the cashier was super friendly and helpful with the order process. the only negative thing is that the parking for the mall is not fun to get in and out of. an awesome positive to this location is that it has pretty easy street/parking access as they have moved the food court from the south side to the north side. lots of parking, as this is at a mall, but drivers here are nuts so keep your guard up. transit options are the 15, 80, and 123(B,C,D) with some Mississauga options as well. I'm a fan, but that parking lot is a huge deterrent for me. read more

Understaffed and (consequently) slow on an ordinary Sunday afternoon at 2 PM. One cashier, one grill person, one burger assembler, and one fries+order collector (perfunctorily apologizing to every patron with a "sorry about the wait") is just not enough. My wife had the Beast which she said was all right. I had the Hogtown but it was drowned out by the Dijon mustard -- seems to have made a detour in Montreal in its way from downtown Toronto! The fries we had with the sandwiches were nice and chunky but over-salted, and the ketchup felt too sweet as well (probably because we've become accustomed to French's less-sugary kind after the Leamington tomato crisis). I wonder if the problems with the food were also caused by the understaffing. It's a shame because the burger patties and actual fries are good, just badly decorated. I'd have given the place three stars even with the wait, or four without. It certainly doesn't deserve the price if you go at a busy time as it is. read more

I was a little disappointed in my meal. First it took a long time to get to me. My burger was sitting there ready, just waiting for my poutine and the server fills someone else's order which is just fries. The poutine was good when I finally got it but the burger was only ok. Very expensive and, in my opinion, not worth the price tag. read more

Big Smoke Burger - the inside of a restaurant - Burgers Near Me - Toronto, Ontario

Great tasting burger , well worth the long wait. Friendly staff, who don't skimp out on fries. The Chipotle mayo is a must, to dip your fries. read more

Stood for a couple minutes at the counter 2 behind the grill filling mayo bottles or something like that. One person who appeared to be running cash was clearing the bins from below the grill and another guy doing something near the pick up counter. I thought I would be served quickly as there was nobody else at this vendor, I was sadly mistaken. When the girl returned to the front after taking a bin away for end of day cleanup (I assume) but she grabbed two more and took them away the returned but no... still not time to serve me she grabbed the last bin and opened the second drawer the went behind the grill again when she engaged in conversation with the two working together to do a one person job of filling a mayo bottle. As I walked away after a couple of minutes ignored they looked at me finally as I threw my hand up in the standard wtf manner that people do and I said that is horrible service to continue cleaning and talking instead of serving. They still said nothing and I will not return. No option for no stars or they'd get zero read more

The burger design is commendable for a mall food court establishment but the staff and service scream 'we just work here and don't care about how you feel'. I waited 15 minutes for my food and they ran out of ketchup and straw when it became ready. One staff was manning cash register and the grill at the same time while two were idling. Need some serious training regimen. read more

New place, quite an exciting find in the gourmet fair at Sherway Gardens, We just walked up to the Gourmet Fair and was pleasantly surprised with the new burger place. We are quite used to eating at Hero Burger...but this place has many choices... We chose the Pineapple grilled burger and the original Big smoke burger. Of course my we added poutine and onion rings as our sides with the interesting Cream Sofa! Oh... They also rocked with giving you the choice of organic beef and how you like it - medium well or well... Which is a nice choice for foodie ! The burgers were scrumptious and the poutine was quite saucy (but not salty) with chunks of cheese curds. The onion rings were crispy too. Overall a great experience. The price is quite gourmet too. For two burgers, onion ring or Poutine and two drinks, it was $37 so it is gourmet fair! Of course, if you decide to eat non organic beef, it will be $31 . It is not fast food place if you want gourmet fair! read more

Burgers are decent, unfortunately MALL PRICES are higher than other Etobicoke burger joints. Good if your In the mall and don't mind paying. Sure beats the crappy fast food burgers. read more

The service has gone downhill since it has opened. It appears that they can never keep their staff as there are always new people. There is maybe one or two employees that I see more than once when I go there. The service is quite sloppy and the staff seem to want to talk more to each other than serve the guests. One of the supervisors there would constantly kick the other employees off the cash register when a customer in front of me was in the middle of ordering. That customer than had to repeat everything that they already told the first cashier which just made the ordering process take longer. read more

When it first opened the staff were fun friendly helpful and the burgers Big and worth the extra $ Now smaller burgers higher prices and an apathetic staff that don't listen to what you want on your burger, don't care that there is no ketchup for that barely full bag of fries and certainly don't smile and say thank you for your business. Today was my last visit $15.50 for a burger fries and a water (9 cents a bottle by the case) read more

I am so disappointed with the service at this place. I discussed what I observed today and no action was taken. The person use her bare hand to put the burger on the grill and than, proceed to make my burger with her dirty, bear hands. Touching the topping and then reaching for her phone to text. I pointed this our and it was a smile. This dirty habit continue on as she continued to make sandwiches. No offer to make me a new burger, I am just ignored. Folk. Hygiene is important. Beware read more

Big Smoke Burger purports to be a gourmet burger chain. Maybe I've been spoiled but for $11.00, I expect more from a "gourmet" cheese and bacon burger than a grease bomb with two extremely skinny strips of bacon. The counter staff guy said yes, they did offer malt vinegar for their fries, but then admitted sheepishly that they only carried white vinegar. Sorry, not the same thing. Union Burger, my fave burger chain, offers a choice of malt, apple cider or white vinegar and their Great Canadian Burger with cheddar and peameal bacon is $7.99. Big Smoke's skin on french fries were piled on top of the two paper napkins that came with my meal. Guess what happened? The grease from the fries soaked through the paper bag they came in and two entire layers of napkins. The napkins were so saturated with grease all over that I had nothing to wipe myself with! This, Yelpers, is the least appetizing thing that has ever happened to me after ordering french fries. I couldn't eat them after that. They had quickly turned stone cold anyway. Well, at least the sodas (who in Toronto calls them "sodas"?) a.k.a. soft drinks came with free refills. Nothing tasted bad to be honest, but Big Smoke doesn't live up to its hype or its priceyness. And I could have a delicious grease free gourmet burger combo for less at Union Burger or from my go-to all Canadian fast food chain, Harvey's. It was all right, but for $11.00 you expect more. read more

Upset stomach all night, not sure if it is from here or the flu? Posting just incase anyone else felt the same which would help us verify whether or not it is a virus or food related read more