Juice and bubble tea place in Metropolis 2F, near the escalator to the theatre. This is actually an international chain. Parking is plentiful in the underground lot. Staff were friendly. No complaints. The menu TVs were broken (everything was solid blue), so I could barely read the menu. Fresh juice is available here, but boy is it expensive. Probably double most other places. There were some bubble tea promotions, but they involved multiple drinks, and I didn't want to double fist. The mango smoothie I had was pretty good. Wouldn't mind coming back, though there are several other bubble teas in the mall. read more

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They have this ongoing promotion 2 fresh mango smoothie for $3.99 each. This is a good deal if you love mango. Best of all topping are included. Big Orange is located inside Metrotown. I would say they are like the old school local bbt place. They have been around for a long long time. They have been around before the Taiwanese chain even showed up in the metro Vancouver area. The drinks are not bad. They don't have the popular ones that major chains serve like brown sugar roasted milk tea etc. Service was ok. read more

Big Orange Juice Bar - Juice Bars & Smoothies Near Me - Burnaby, British Columbia

Pretty much a basic no frills type of juice place. There was a promotion of fresh mango fruit smoothie. $3.99 each when you buy 2 small drinks. We loved mango so it was a no brainer get that. Toppings included too. Wow! I had lychee jelly with the mango smoothie and it was so good. There were fresh chunks of mango in it too. The non promotional drink prices are quite high though. A small fresh fruit juice is $8.99. I will recommend this place for the more affordable drinks which are on promotion. It changes often. read more

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I have often seen Big Orange bubble tea when walking through different shopping malls but for some reason have never really had any strong desire to try it. We'd been seeing it on the Too Good to Go app for quite a long time though and finally decided to give it a try. For $6.99 we were given 4 different flavors of drinks in 4 small cups. There was one flavor that we weren't crazy about it but the other three were quite nice. This was a great way for me to finally try Big Orange and I think after this I might actually consider ordering a drink from them sometime! read more

Big Orange Juice Bar - a neon sign above the counter - Juice Bars & Smoothies Near Me - Burnaby, British Columbia

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Service is okay, it's just a fruit drink counter. Problem is the products. We got that Mango Slushie, it was disgusting, and extremely overpriced for what you are getting. It boasts fresh chunks of mango, photo is orange as though they would actually add a decent amount of fresh mango-- not. It's essentially 5% mango (if even), and the rest is ground chunks of ice (not slush) plus tons of cheap sugar syrup. You are essentially drinking sugared water. There was absolutely no mango chunks, only about 10 or so tidbits of mango lingering between the crushed ice. Guess it's great for the owner's bank accounts, but really horrible for the consumers. You literally feel like a sucker paying that kind of money for ground chunky sugary ice. Really don't know how they lasted so long. Must be a lot of new suckers everyday. Don't enjoy negative reviews, but felt consumers should know what they are getting. read more

worst boba i have ever had. the pearls were rock hard and the jelly tasted like plastic. the tea (i had milk tea and peach tea) were mediocre at best. never going here again read more

BEWARE!! I visited Big Orange on 3 different occasions over the last couple months and I had been charged a different price every single time I went: First occasion: I ordered 2 regular fresh mango smoothies, which they have a special of 2 for $8.99. This special is also indicated on the wall on the left side. The server who took my order was a middle-aged Chinese lady with glasses. She charged me 12% tax on the smoothies, which came to about 12 dollars for the two drinks. I only realized this after I returned to the office. Unfortunate. Second occasion: once again, I ordered 2 regular fresh mango smoothies (still a special at 2 for $8.99). This time it was a younger lady who took my order. She charged me 5% tax, which was what they were supposed to do. So I thought, okay, maybe it was just the middle-aged lady with glasses who was trying to rip everyone off. I had no problem with this one and I only paid 9 something. Third occasion: Went there for the usual order of 2 regular fresh mango smoothies. This time, it was the middle-aged lady with glasses AGAIN. I already knew something was going to happen and it was just a matter of what trick she was going to pull this time. Sure enough, she denied me the 2 for $8.99 special because I ordered 2 of the same drinks. The sign clearly said any 2 for $8.99 with 3 smoothies that you could choose from below the words. She then said the drinks had to be different. Wait what? I leaned closer to read the sign more carefully, apparently, they added four tiny, barely visible, words: "different from these three". Well what does that even mean? That any other drink applies EXCEPT for the three listed can be used for the 2 for $8.99 special? Why couldn't they just say, "cannot be same drink". It is still four words and conveys a way better and clearer message. So I ended up paying 10 something, close to 11 for the two drinks, as she charged me 4.99 per smoothie. I am not upset that I did not get the $8.99 deal because it was only a 99-cent saving. I am upset because I had been charged a different price every single time and it was always the middle-aged lady with glasses who was trying to rip me off. It sure sounds like she just makes up whatever rule she wants depending on her mood. However, I have to say, the mango smoothies were great as fresh mangoes were used. You could taste the freshness in it and you get some small chunks of mango to chew on. But as to whether or not I need to return to this specific store for my fresh mango smoothies? I think not. read more

I ordered the red rose bubble tea and I thought that it was really sweet. My drink was great, but it was actually too sweet for a rose bubble tea. However, I did enjoy my drink for an affordable price. Service was quick and fast! read more

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Mango bubble tea tastes great, just shy of $5 with tax. Strafed are friendly and efficient. Nice bubbles, smooth and delicious. One of the best around so says my daughter read more

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Probably 1 in every 5 bubble teas I get here is actually what I ordered. Can't say that I've been a big fan of big orange as their bubble tea isn't too bad, but service here is awful. The girls who work here are constantly just talking to each other not paying attention to any customers unless you're a friend. I usually order a honey green milk tea with pearls and I really didn't know the most generic bubble tea cannot be made by the people who work here. Most of the time it's fine but I've had a few times where my milk tea didn't even have any milk. And my boyfriend usually gets either a peach or green apple green tea with no pearls and they just add them anyways. Sometimes we would ask if they could remake the drinks and they would just say no and go back to talking or texting on their phones. Anyways, not really sure why they have a sticker that says "Yelp loves us" when there's barely any service here in the first place. But it's the only decent place within Metrotown that I like. read more

Bubble tea here is surprisingly good . But im writing this review for my experience about two years ago hence why im giving this place only two stars instead of 3. Long story short the cashier was really rude to my younger brother while he was ordering the entire time AND she also yelled at him when he asked her to repeat . I had to step in because it was just getting ridiculous and she didn't even apologize . RUDE . read more

i ordered a taro slush, then it turned out tasting like there was some jackfruit flavour in it (which I'm totally not a fan of). I didn't want to come back and tell them that because they looked really irresponsive, and failed to make eye contact. I guess they were in a state of depression on some certain degrees. The drink was not so bad after all, it's just that the weird flavour of jackfruit still lingering in my mouth. Do better next time I hope. read more

Big Orange Juice Bar - looks like taro, tastes like jackfruit - Juice Bars & Smoothies Near Me - Burnaby, British Columbia

Every time I watch a movie here at Metropolis, I load up on the fresh smoothies or juices, quite healthy too---b/c i know i'm going to load up on my extra-extra-extra buttered popcorn. Just makes me feel better. Located conveniently by the stairs too. Nothing healthy close by other than the Booster Juice by the food court. No seating here, as it's just a take-away place. Typical pricing, & is clean. read more

The man taking orders seemed to have difficulty understanding what was asked and reconfirmed things 2-3 x. Tried bubble tea for the first time. I don`t like the bubble tea pearls. Personal taste. The tea was too sweet, I didn`t finish more than 20% of it. Friend got a macha tea that tasted gritty, like it had too much powder added for how much liquid was in the container. read more

The girls are super sweet and friendly here. Bubble tea is good too! I usually get the honey green tea. I don't hesitate to come here when I'm in the area :) read more

Usually they are really good, but three times now Kelsey has been taking orders and has been rude each time. She seems to want to just gossip with the other girls working there or give things free to her friends! She just said "what do you want?". This is rude and unacceptable. I come here often and she is not doing me a favour taking my order! In addition, I have seen her give away free drinks to her friends 2 of the 3 times I have been served by her. They come to the side and whisper to her and she just hands it over, while making the paying customers wait?! Usually the girls will say hi and then ask politely "what I can get you?" This seems fine to me, I don't expect 5 star service but at least say hi. Kelsey is awful! She should not deal with customers! I think you should put up a camera and watch how your employees treat customers and see how they are cheating your business! read more

The customer service here is horrid. First time, while I was ordering, I paid and then noticed a rewards card. I asked the girl if I can start collecting points. She said yes, just grab the card sitting on the counter. I pick it up and I asked if I received the points. She said yes. I asked how do I get points if she never even physically touched the card and all I did is was grab it off the stand on the counter? She stares at me for 2 seconds, grabs the card in my hand and passes it through a machine or something , hands it back to me. Done. Second time. I order a juice and it's busy. Learn this from me, people. Stand in the front and watch. As I am watching the girl make my juice, she picks up a carrot and drops it onto the floor. I see her pick it up and I yelled out, "you're not going to use that, are you?" She freezes, turns around and replies, "no". She then gives it a quick, superficial rinse, and throws it into another bucket. Nope. Next time I want juice, it's not going to be from this place. read more

This is my usual shopping beverage when i'm at Metrotown. I always get the Milk Tea with pearls and it's really good! One of the best that i've had! Their selection is plentiful so i'm sure everyone will find something they like here. read more

I love watermelon slush! But they really need to improve their customer services-- at least greet customers when they approach. Usually the girls working there have minimal customer service and I kind of got used to it. But today they hit a new low! The girl working in the morning (August 13, 2016), even though she saw me in front of the counter, did not come to take my order, did not greet me, when she's done making my drink, did not even let me know. Seriously?! What's wrong with their training??! read more

So this is honestly the worst big orange ever. I was just there & the worker literally rolled her eyes at me because I asked for coconut jelly ?? Not even a thank you once I received my drink. If it wasn't for the fact that I love their milk tea , I would never return. Worst customer service ever. read more

Experienced the worst service. We ordered 4 bubble teas and gave us 1 bubble tea and 3 fruit shakes instead. I even asked the lady named Vivianne before I took my order if it was a bubble tea. She said yes. And then after few minutes, I went back to have my order changed because she made me fruit shake/slushy instead. When I had her changed it she told me that I was informed that my order was a fruit slushy. She was very rude and did not even say sorry. She seems like she doesn't like what she was doing. i hope the management will pay attention on their employees' attitude. read more

This is a story of love-hate relationship. I love bubble tea, but if it was the last bubble tea place on earth, I wouldn't get one from there. Craving for a bubble tea, we went to Big Orange for the first time and asked for our usual taro milk tea - honeydew milk tea, both with half pearls, half coconut jelly. Extra paid. First time we went, oops, did you forget the coconut jelly? Flag the girl, give back the bubble tea to have the lid opened and add the coconut jelly.... It's Ok, just don't get too good at forgetting, I hate to go out of my way to pay for extra and have to mention they forgot about it. The bubble teas tasted off, both of them, taro tasted way too sweet and my honeydew tasted... I don't know, just weird? Second time we went, same thing. No coconut jelly to be found. Flag the girl, open the lid, add the coconut, give it back to us. This time our bubble teas were warm for some reasons, and tasted off again, like I-don't-think-I-feel-like-drinking-bubble-tea off, after two sips. You know, bubble tea is like a desert. You crave it, you want it, you need it. It puts a perfect end to a perfect meal, a perfect shopping spree with your loved one, You need it to be a certain way. If it's botched and made carelessly, it will clearly kill the mood. Now our running joke is: "Want a bubble tea?" - "Oh yeah!!! But not from that Metrotown place." We say that even when we are hundreds of miles from Burnaby. read more

As far as fast food smoothies are concerned, this is okay. I came here 'cause I had a promo coupon at the time for 2 for one. More ice than fruit but cheapish at the same time. Not really a meal deal. Bubble tea was okay. Staff are really friendly. read more

Super good bubble tea! The workers are a bit rude and non social but they get the work done

Black teas, green teas, milk teas, smoothies, slush, and fresh fruit juices. There are so many choices, and for the latter three, custom blends are available. The pearls used to be bloated and difficult to get through the straw, but they have since massively improved. Try strawberry-blueberry-mango (custom blend) fresh fruit bubble tea with pearls for around $5. You will not regret it. read more

Horrible service. I ordered a Japanese matcha slush with pearl and red beans, and the amount that I got was not enough AND the red bean tasted rotten and sour. So I asked the worker and she said "this is the how it tastes like. We always change our red bean" , without tasting the red bean and aplogizing. Like excuse me? I always order matcha bbt with red bean it tasted SOUR and ROTTEN !! Anyways they ended up giving me a new one but they gave me that weird glare and they seemed annoyed by me. Ugh I'll never go to this store again. read more

Would never go back again. Worst customer service could've given. Bf got 9 bbt points and got his tenth at a different location. He was given a receipt said "redeem at metro town location" so he did. And the owner told him to go back to Victoria.....and of course his 9 points are no where to be found. Boo! read more

I don't come here for smoothies or bubble tea, only juice, and the thing i like about this place is the GINGER. I like lots of ginger, and i don't believe Jugo juice or Booster Juice have it at all, so either I juice at home (slow and messy) or I come here (quick easy and expensive). I am especially p[leased that they are willing to accomodate my request for unusual quantities of ginger (for an added cost) but, that's the way I like it. read more

grabbed me a juice before a movie. They were opened at 10pm, probably closing soon though. $4.50 for a fresh fruit bubble tea... tasted great. read more

The honey- green tea with pearls is now $3.75, but still a good deal. Don't forget to get a buy 9 get 1 free member's card (free).

Not sure if I am quite a fan.. I went here once, and it was great, but the next time I came back, my drink was over whelmingly sweet, to a point I couldn't even drink it! Is one of those places where it can be good one day, then bad the next.. I'd still go back though. read more

Pretty decent. Expensive drinks but big portion size. Can't complain. I get the blueberry stuff.

Absolutely love this place. Very frequent customer and the girls are super nice and the smoothies are always good. Love the member card too with the free drinks! read more