I was in for an oil change at the Eagan Big- O off of Cliff Road.First time I did not go to the dealer. After the service my passenger door would not open properly. We called and they verified they used a lift and would check the cameras. Adjuster came to check the car. Weeks went by and we called every day. Insurance adjuster said they were waiting for the film. Manager at Big- O said they did not need the film! Claim was denied based on conversations. No film was viewed. Now I have a wrecked vehicle and no one wants to take responsibility! Where is the justice in this? I give them no stars. read more

I initially ordered my tires through this chain because the rebates offered. When I arrived all went well, got everything going and they have a decent lounge area for customers. Come to find out the website for big O sized my tires incorrectly and the tires at the shop won't fit. Once confronted with the news the manger Corey offered to drive to the nearest store and pickup the size of tires I wanted. I did not know at the time Corey was the manager. After all the work was complete and paperwork signed Corey shook my hand and thanked me for choosing his store. His willingness to go out of his way to please customers was grand to be apart of and the hand shake at the end shows he is genuine. Hats-off to Corey, if all else falls flat about this location I hope this guy gets the recognition he deserves. read more

I will never go here again even though I have warrantied stuff through them. They do not know how to treat a customer and they refuse to fix stuff that's under warranty. The guy who worked on my car was very nice but the guy at the desk not so much read more

They tried literally stealing from me. I went in for 2 used tires. Told me it was $56 a tire and came back with my keys and a tab for $306 and refused to give me my keys until I paid it. Literally not even sure how this place is even open with all the bad reviews of people getting scammed here. if you are reading this do not come here for anything at all worst business ever. read more

I called ahead and scheduled a winter tire change for Monday a few weeks ago. I showed up and was told I had to reschedule because they were too busy and someone called in sick. This especially sucked because I work nights and a ton of overtime so free time during the week to run errands doesn't come easy for me (I purposely gave up OT this Monday just to make my appointment). I had them schedule it one week ahead, the next Monday at the same time. I show up on time again and am told the same thing, they're way behind and I have to reschedule. I'm currently sitting at discount tire getting my tires switched... they don't turn you away multiple times when you show up for your appointment here. read more

So through my life I've gotten new tires with my mom and it was nice like oh fun, nice people. I enjoyed the experience until this week. The lady at the front with white frizzy hair was giving my mom all this attitude and my mom is very kind and doesn't always stick up for herself so I stepped in and I said "we came for tires not an attitude" and she then decided to comment on my mom appearance and said that her clothes are for "skinny girls". During this event when all we wanted were new tires I met the manager who looked like he was on METH!!UMM NO THANKS and the lady had no respect for her customers at all extremely unprofessional... The manger didnt help so we just left and went to tires plus. I am very unpleased. read more

These guys go above and beyond. I'm here getting a 100k tune-up and they are taking good care of my car! I've had great service from them on previous visits too. I highly recommend! read more

I bought a brand new tire from you guys a couple a months ago. The brand new tire is now flat. When I came into the store this weekend to see if they could make this right they told me that they had no record that I purchased a tire from them. I also learned that they did not balance the tires as well. I need to get 3 new tires and I will definitely not be going to them for new tires. I am very unsatisfied with their service. read more

Long story short, we dropped off a car with a working break line and it broke while it was in their garage. There's no disagreement there. The disagreement is whether or not they should take any responsibility when the customer picks up a car that's in worse condition than when they dropped it off. After a week of back and forth, we ended up fixing it ourselves. There's a lot of auto repair shops in the immediate area of this one. I highly recommend you seek out a different one that actually cares about your experience with them. read more

Been going here for 10 years when it was NTB. Brought my sons Passat in to have headlights fixed. Both headlights were out. Big O did an inspection and claimed the wires were melted and the complete headlight assembly had to be replaced in both headlights. Cost was $1400.00. Yes $1400.00. This is not a typo. This basically totaled out the car for headlights! In a nutshell brought it somewhere else and got charged $280.00. There was No melted wires. Wiring needed to be covered with protective wrap. Went back to BIg O and spoke to the manager and he said they were doing it the right way and the fix the other shop did might fail. What a bunch of BS. Will never go back again and I will tell my story to all my friends. read more

Had to select at least one star to make the post, too bad it was not possible to make it a -5. By far the absolute worst customer service I ever experienced in my life. The front end service desk / store manager does not care what the customer wants or has to say. This location is a very poor brand ambassador for Big O. They are only interested in what they want to do and could care less about servicing their customers. I can't recommend anyone ever going to this specific location. While trying to work through a tire warranty matter, I asked about tire options. I was told that as the customer that I did not have a choice. I about fell over. They would decide on the best tire for the vehicle and it was a take it or leave approach. When I asked about getting the tires under warranty (Sumitomo Tour Plus) replaced in kind I was told, they could not get them even though they showed availability on the Big O website. (Note: Big O's ultimate parent is Sumitomo). When I asked about two other tires (i.e., highly rated Cooper's and Continental's) that were also on their website was told that they too were also not available. Their proposed solution was to put on one of their private label off brand, non-rated, less expensive, all-terrain tires while 99.9% of the driving is highway. It did not matter what my concerns were, they could have cared less. They also tried to sell me another one-year alignment package even though one was just purchased a few months back. I was about to give up with Big O and the warranty matter all together and purchase tires elsewhere. Now for some good news. There is at least one good Big O store in the Twin Cities, MN metro area. Do to the absolutely worst service at the Eagan, MN store I decided to try another Big O store in Bloomington, MN to work thru the Sumitomo tire warranty issue. What a difference. Bloomington is very customer focused. The Bloomington, MN location get me any of the three tires I had asked about over the past month while trying to work with the Eagan, MN location. It took less than one week for the Bloomington, MN location to resolve the matter. Hats off to the Bloomington, MN location for their excellence customer focus and service. If you are interested in being ignored and oversold - then the Eagan, MN store is the place for you. They will definitely take your money, provide you zero customer service and even give you a smile while ignoring anything you have to say. PS: Service tip, if you purchase a "life time" tire balancing thru Big O or NTB you have to ask to have the tires balanced when they are rotated. They will not check the balance or rebalance unless specifically requested. They do not check what you packages have purchased in the past. read more

Stay away. Took my car in for oil change. They said it includes tire rotation. They falsify the work order. My tires were never rotated. Receipt said all tires were checked and filled to 36psi. They were all VERY different. Makes me question if they even changed the the oil and filter. I called them and they wanted me to make another appointment. No thanks! Never again read more

Went in for a scheduled appointment at 5pm on a Saturday for an oil change and tires rotation. I checked the treads on the tires and they did not rotate the tires. When I called, the guy basically just said if it's listed on the sheet, they would've done it. I've had a positive experience before but they must've thought it was okay to do a half ass job and charge me for a service they were too lazy to do because they wanted to end their shift sooner. And based on the other reviews both on Yelp and Google, looks like this is pretty common and an on going issue. Makes me wonder if they even used synthetic oil. Definitely won't be going back. read more

I have been a big discount tire fan forever but I needed an alignment along with new tires this time and wanted to get them both done at the same time. After getting my new tires in they were the wrong size. They had to get the right tires, were able to do so same day, and compensated me for my time with having to ask. The only real issue, my tires were severely over pressurized. read more

I only wanted my front tires balanced and manger really tries to up sell the alinement and when they finished I looked over the front tires and found that they had scratched my blacked painted rims with the balance machine. After talking to the manger he said he is not going to do anything about it. so I call Big O, emailed Big O and never heard back from them. Big O does not fix there mistakes. Do not buy tires or get repair work done at Big O. read more

Took my car in for an oil change and they called to say I needed new brakes and rotors on both the front and the rear. They were going to charge over $1000 for this to be done. Hennens Auto service in Shakopee did the exact same work and I paid half the price. When I told the employee at Big O that we were going to go elsewhere because we got an estimate for literally half of the price he told me I was lying. Unimpressed with price and customer service. Will not be going back even for an oil change. read more

I went to the Eagan shop three times: once to have two new tires installed on my 2001 Ford F150, and twice to have two slow leaks on two other tires plugged. The new tire and installation price was reasonable, service quick, staff polite, courteous, and skilled. It was no charge for the tire repair, both times. This shop is my new automotive shop, as I am completely satisfied with them. read more

Service was great! They were quick, courteous, and solved the issue in a timely manner. Very helpful, I will definitely go back.