We had amazing customer service from Alex. They were fast to diagnose and repair our concerns. We had our rotors and brake pads replaced and it was a great value. We will be back! They reward loyal customers and that's a nice bonus. read more

Joe was great. prompt efficient service when I had to get my tire replaced (unfortunately) after I picked up a screw

ABSOLUTELY THE BEST SERVICE! I had a flat on the freeway and the tow truck was suppose to come but never showed up. They close at 6 but I called and they stayed open for me and helped me until I was all done and safe to drive home. Andrew was the advisor who was sooo wonderful and caring and helped me with the biggest smile! And Alex who was the manager was so generous with his time and didn't make me feel like I wasted their Saturday and so so kind! Alex the mechanic also stayed and worked extra for my sake. I am beyond grateful for such kind people! I know God provided me with the best care through them cannot recommend the enough! 10 stars for optimum customer service with a smile!!! read more

I rarely if ever write reviews but the service and professionalism at this location deserves a 5 star review! I explained my issue to Joe, he was super helpful and attentive and incredibly accommodating when I told him I would be back after an appointment. He filled up my tires before I left, just to be safe, and when I returned friendly again as can be. His shift ended and told me that Chris would be taking over, fully not expecting someone to be as pleasant as the first person and sure enough he was awesome to work with and super professional too. This place is not common to today's service. Honest, good people! Hope to not have to come back soon but if I do, I know I'm in good hands. Thanks guys! read more

I loved the service here! Super friendly staff. Extra credit move: I was having new tires put on and asked if it was possible to wipe off my red brake calipers while the wheels were off since they are always a little dirty. When I got the car, not only were the calipers clean and beautiful, they also shined up the brakes! High praise for the attention to detail. This is my "tire place" from now on. Thanks Joseph B!!! read more

Big O Tires - Shiny brakes - Tires Near Me - Danville, California

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Thought I needed transmission replaced but tires only needed to be rotated to stop shaking. Joe was awesome in customer service! They didn't charge me for the diagnostic or rotating the tires because I bought my tires from them. read more

My visit here was great, service was on point most of the time! My only feedback to the mechanics would be to please me sure the car hood is closed before sending customer on their way! I was a light from getting on the highway and my sensor came on- I had to set my emergency light and safety pulled over to close my hood. Not really what I was expecting to do right after leaving a car shop! read more

Brought my truck in for an alignment. They put it up on the rack so I walked across the street to get a coffee. I got back and a few minutes later they said it was ready and gave me the spec sheet. Turns out they didn't touch it at all it was exactly the same as when I brought it in. I pulled out the yard stick and tape measure to show the manager. He apologized and refunded me my nearly 300 bucks. Waisted my entire Saturday morning. read more

Honestly, I wasn't going to say anything because I'm not usually a confrontational person but after what happened, I feel a responsibility to warn others. This experience was not only disappointing, but also costly and frustrating, and the way it was handled was completely unacceptable. About 2.5-3 weeks ago, my tire exploded while I was on the freeway on my way to work. I was in a rush but still wanted to get to work safely, so I looked up the nearest tire shop. The first shop I visited didn't have the right size, but they kindly referred me to Big O Tires and even called ahead to confirm the tire size was in stock. When I arrived, everything seemed to go smoothly at first. I explained my situation and said I needed to replace one tire. A staff member named Byron took my info, did an inspection, and I very clearly informed him that my driver-side door had minor damage due to a previous break-in. I explained it still worked perfectly fine as long as you shut it firmly.I was asked to sign a packet of paperwork and pay upfront before the car was returned to me. mind you this was a $216 service just for 1 single tire. Once the car was ready I made the mistake of not inspecting it immediately after since I was in a rush to get to work. But once I got to work and exited my vehicle, I immediately noticed my driver-side door was completely misaligned and crooked. It will not properly shut nor will the locking system trigger that specific door to look nor unlock. I immediately called the shop and a worker named Alex answered, I explained the problem and he apologized to me informing me to come back and they would fix it for me. I told him the soonest I would be able to return would be the next day since I wouldn't be able to get there before closing. I took time out of my day to return. But when I arrived, Byron acted confused about why I was back. After I explained, he immediately got defensive and told me that since I signed paperwork, they weren't liable and that my only option was to take them to court. The two mechanics who worked on my car flat out denied causing the damage, even though it was very obvious the damage occurred during the service. The door was literally hanging off alignment and unusable. To his credit, one mechanic named Giovany even offered to help pay for the repair himself, I politely declined and told him I was so frustrated because I had spent the last of my money to cover this emergency expense just for it to turn into a financial burden and spend more money to have it fixed, on something that could have been avoided if they were careful about how they handled the vehicle. He gave me a referral to a friend and said he'd cover the cost which clearly indicates they knew they messed up. I appreciated his honesty, but the fact remains: the shop itself refuses to take responsibility. Alex even had the audacity to say they could fix it, giving out false information. Absolutely outrageous. Now I'm left with a damaged door, a hefty repair bill, and the inconvenience of crawling through my passenger side every time I drive. All because I trusted this business to simply replace a tire. I now have to spend $500 to have my driver side door repaired all because of a careless establishment. Big O Tires took my money, damaged my property, and then refused to make it right. I wouldn't recommend this place to anyone. If you value your time, money, and the safety of your vehicle go somewhere else. read more

Big O Tires - Completely misaligned and damaged - Tires Near Me - Danville, California

Highly recommend Big O Tires in Danville, highly professional, thorough and reasonable. I've used several other shops in the area and BOT delivers the best service, convenient location and straightforward experience. read more

Polite, organized, fast. It's a auto service gem in the heart of Danville. I walked the Iron Horse Trail while they did the 80,000 mile service for our Lexus 450rh. read more

Always well served. I trust these guys with all our family vehicles for many types of service. Not just tires & oil.

We live near this Big O Tires in Danville and have been using them for almost 10 years. They really focus on customer service. They are always friendly, accommodating and proficient. We have had all our cars (5 over the years) get alignment done here and have purchased tires as well as other services. I would highly recommend them. A special thanks to Alex, who had our tire repaired today and also alignment, which was very much needed. read more

Brought in my 2017 discovery, service was quick for all 4 brakes and the price was fair including parts. I will be taking my truck there soon. read more

I've been taking my family's two cars there for over 4 years now, and the service is always fast and high quality. Victor is the best; he always explains everything in detail and helps me a lot . Thank you read more

I had an amazing experience with these guys. Calling aboutl 3 days ahead regarding a stripped wheel stud that needed replacing. Byron was friendly and helpful over the phone quoting a transparent price and placing my appointment. Easy! I arrived on my appointment date and was helped by Victor. He, too, was awesome. When my car was on the rack, he asked me if I really needed stud replacement since it was only stripped in a minor fashion. I really didn't need to do the job. I went ahead with it anyway for peace of mind. However, I am thoroughly appreciative of his honesty. I'm returning to this shop!!!! read more

Great customer service and team. Treat with kindness and understanding. Dud great work on my car and was helpful with my questions. Def going back. read more

I felt this earned an update and I want to be fair to the business; The regional manager, Mike Del Monte, stepped up to the plate and took charge of this situation. They discharged the manager at the store and replaced him with Alex. Mike and Alex graciously replaced my wheels at no charge. They where extremely professional and addressed this uncomfortable issue as one would expect. read more

Brakes completely failed while driving-Brought my car in for a tune up was told I needed new brakes in the back. Two days later I drove to San Francisco and had complete brake failure! Apparently they over pressurized the brakes which led to failure- the hose detached while I was driving and brake fluid came pouring out. Thankfully this did not happen on the highway and that I did not hit a pedestrian while in San Francisco. When I called them asking for a tow back to the East Bay they refused- unreal, it's the very least they could do. The manager checked with the owner of the shop and he refused to cover the tow! **and yes they did offer to tow it to a store in San Francisco which was not helpful as I explained I needed to get home to the east bay to my kid where I live and could not sit there waiting all day (which was until 6pm) to be serviced. Again, least they could have done. read more

Amazing as always as Joe always takes care of his customers. Highly recommended after speedy oil, fuel filter change and tire rotation.

While visiting my daughter in San Francisco, I took a side trip to visit a friend in Danville. While headed to lunch the tire pressure sensor went off and something definitely sounded odd. Pulled into a gas station to check it out and discovered the nail plugging the hole was no longer there. My friend walked to the next block to Big O Tires and explained our plight - I had to get back to SF tonight for a morning flight back to St. Louis. Victor not only got us right in, he sent us off to lunch letting us park the car in their lot. Icing on the cake, he didn't even charge me the normal fee. Truly the most amazing customer service and act of true kindness from Victor and the team. Absolute blessing. read more

I made an appointment for 10 a.m. and waited 2-1/2 hours while walk in customers with no appointment got their cars serviced while mine sat outside. These jokers will never see another dollar of my money. read more

I have been a customer for years but this time I am very disappointed in the service. We called in ahead of time and ordered 4 new tires ($2200) and went in waited hours for the tires to be put on. I drove home and alignment was way off it was veering to the right, my safety driving, auto pilot, and sensors were messed up. I called in shared my concerns and was asked to bring it back well I had a business meeting in LA that had to be postponed and had to take time off work again to take it in. The manager said we were up next. We walked around downtown and had lunch came back 2 hours later car is untouched and they started working on another car. I now have to take my car to tesla to get it aligned and reactivate which is going to be more time and money. Everything was working fine when I brought it in to BiG O for just tires. I understand that sometimes shops can make mistakes but if management wants to make it right here's my # 925-999-5666. Let's resolve the issue and I will give an updated review. read more

Bryan and his team provided me outstanding service this afternoon. I had a tire pressure issue and Bryan determined I had two screw punctures. Instead of trying to sell me two front tires, he showed me how patches would be effective in spite of my mountain driving. The store/station was very busy but he offered to expedite my repair (I think he felt I, at 82, looked like I needed TLC). The job was completed quickly with a charge for one fix, not two. I was impressed by this very busy place and asked what they did other than sell tires - - EVERYTHING (except body work). I'll be returning. read more

Oil and filter change I met with Alex and he could not have done a better job. He was polite and efficient and friendly. The work was completed on a timely basis and I definitely would recommend this Big O for any applicable vehicle needs you have. read more

These guys took great care of both my vehicles. I was reluctant at first because I've always used the dealership for my M4 but since they really helped with my Jeep, I decided to give them a shot. The only knock was that they couldn't locate my wheel lock key and I had to drive out there and find it for them. Otherwise it was a good experience. read more

Always great repair service from BigO. The plugged my flat and had the vehicle ready to go in 2 hours which was a much shorter wait than competitors. You can also make appt online if you don't require immediate service. I typically do not buy new tires here because (1) puncture warranty is expensive (free at Costco) and (2) pricing is better at Americas Tire. But certain worth getting a quote just make sure you get the total price with install and warranty. read more

I was at the Danville Big O tires store for the second time in two months with a different vehicle and on both occasions the service was excellent. Joe was the service technician that handled my concerns and he was polite, efficient and knowledgeable. I've had positive experiences each time. I have been to the Danville Big O tire store and wouldn't hesitate to return there And to recommend this business to any of my friends. read more

They say "good customer service is gone". Not at this business!!! Another great customer service experience today when I brought my car in to have a flat fixed. Other places might try to sell you a new tire (or a whole new SET of tires!). Big O just promptly fixed my tire and at my request checked all my brake pads. This is where I will continue to buy tires for my truck and 2 cars read more

Customer service was above and beyond and I was grateful that they found a problem in the car that was difficult to detect.

I had a flat tire and rolled in today. Joe was so professional and polite. He ensured that Big O took care of me. Thank you very much!

I've never met a more trustworthy mechanic than Byron. He is extremely knowledgeable and does a great job explaining complex car parts. I was quoted 3X at other mechanics than what I paid at Big O. I was told I had a faulty alternator from a different mechanic, I saw the diagnostic results from them and was ready to purchase an alternator and have it installed at Big O. Byron insisted on running additional tests to ensure this was the underlying issue, it was not. Saving me a lot of money. I highly recommend Big O for not only tires, but other services too. read more

I am sooooo incredibly glad I came here for my oil change!! I happened to be in the area, and my dashboard gave me a warning that my oil level was at the minimum level. I found a Groupon for an oil change at Big O' Tires, so I got it and went straight over. They were super busy and told me that it would be done by 4. Since I had no place to go, I popped open my laptop and worked in the lobby. One hour later, my car was done! The person who assisted me noticed and said that he couldn't make me wait until 4 And all the other staff were so incredibly nice and friendly too. I've been to other places, and that was definitely not the case. One in particular was so awful, I still remember it vividly, even though it was 10+ years ago. My experience here couldn't be better. Highly recommend! read more

I had the best experience at theBig O Tires in Danville, CA! The customer service from Victor was awesome and the oil change, tires rotation & brake check was terrific! Very happy I found such a great place to service my car - bought new tires here too! Thank you Big O Tires of Danville :) read more

Be going Danville is amazing. Are we still helpful? They got me in right away and only had my car for less than an hour and fixed a nail and patched it awesome and didn't even charge me because it was the first time I brought that car in, but it's a new car and I bring all my cards there. That's where I go big O in Danville. read more

Highly recommend working with Alex. Great communication, transparent and honest. We had 4 tires replaced on two cars (Escalade and rivian). He helped to source some hard to find tires and explained the why behind the services we needed. Thank you Alex and team. read more

I had an emergency flat tire. Bought 2 tires and had an alignment done at the same time. They were able to get everything done in 1 1/2 hours. All the staff there were extremely knowledgeable and very respectful and polite. Highly recommend this shop!!!!! read more

I don't expect great service from big chain auto spots, especially with being a woman - my dashboard alert thang was screaming at me about my PSI. I pulled up and Alex was extremely helpful, explained and taught me a few things about tires and sent me on my way. No pressure (no pun intended) to get any other service done, etc. AND this was right before closing time. Truly appreciate the assistance! read more

Had new tires put on Honda Pilot. Excellent service, quality, and timilines. Big O also suggested other items that might need addressing. No pressure, courteous, professional and nice. read more

I discovered a nail in my tire early afternoon, the Saturday before Easter. Joe at Big O Danville said they could squeeze me in that day. When I arrived, they serviced the car immediately and didn't charge me for the repair - even though I didn't purchase the car at Big O (new car with OEM tires). The whole crew was incredibly courteous and helpful. I'm a new customer for life! read more