Commitment to Excellence! That's what I have to say about Chris and his team! I brought in my VW Golf with a broken rear seat belt and they repaired it quickly and did it for a fair price. I would add the car was under 37k miles but since it was 5yrs old , VW refused to cover it under any safety warranty (no Commitment to Excellence). German Auto Service has earned my business. Also who doesn't love an old school Raider fan!! read more

I came here about seven months ago to have my ( Audi) 2021 A5 worked on. I got the runaround from two different ( Audi) dealers about a major problem. So I didn't know what was real anymore. I'm not an automobile expert. So Chris is the expert. He's the real thing he gave me a quote. It was a lot of money. And they fixed my car permanently. It runs like a top now. I'm the guy passing you on the 80. I'm bringing my car back to service here and I'm gonna go no place else. read more

Glad I landed on this spot for all my Volkswagen's needs from now on! After shopping around (during every oil change) I found a winner with German Auto Service. The shop is clean, easy to find/navigate, and the service itself leaves very little to be desired. I'm happy with how honest they've been--I've never been upsold on any unnecessary repair, service, etc. and they're also a shop that is happy to give you some good news lol. I'm confident that my 2012 Golf will keep running good as new as long as I keep brining it here on time! Labor and overhead fees are what they are in 2025, but I can leave feeling confident that I'm giving my (old-ish) vehicle the best attention possible. read more

I brought my Audi in for a transmission diagnosis after it started shifting harshly and sometimes getting stuck in 6th gear. Instead of doing a proper inspection, the shop told me I needed a whole new transmission. They did not even remove the transmission pan to inspect the filter, fluid, gasket, or internal issue before making that recommendation. I decided not to approve the transmission replacement and inspected it myself. I later found the actual problem was a missing transmission filter O-ring -- not a failed transmission. In my opinion, recommending a complete transmission replacement without properly checking the basics was careless and misleading. Based on my experience, I would not recommend this shop for transmission diagnosis. read more

Friendly and professional. Got the job done quickly. Chris has a great memory for past work completed and is very personable.

I brought my 2015 Audi A4 here for a second opinion on some brake work, and I'm really glad I did. Chris was super helpful, while listened to my concerns. Turns out, I didn't need a whole new brake set like the first shop told me--I just needed a new sensor and a small part to stop the brake pad from rattling in the caliper. They did a full inspection, took care of an oil change, and had my car back to me the same day. Chris was awesome--answered all my questions and made me feel confident in both the work they did and the shape my car's in now. Highly recommend. read more

I cannot say enough wonderful things about German Auto Service on Park St! As a new-ish driver, having recently relocated from NYC, my overly-paranoid mother made an appointment for me to take my Mini Countryman in for a "safety check" to make sure it was all good for me to be driving around with my baby. I dropped it off, got a call a couple hours later that it was all done, and had a nice little chat with the wonderful Chris when I went to pick it up. Super efficient, knowledgeable, friendly, and welcoming, and he assured me that it was in great shape and nothing needed servicing! I don't want to make promises about something that they may have done as a special favor to my kindly ol' mom, but they didn't even charge me for the appointment! They took their time to do a full check over on the car and make sure it was nice and safe, and sent me on my way. Wow! I'm so pleased that I now have a trusted auto shop to take my car when it actually does need work--great job, Chris, and thank you so much for your kind attention. I'll see you again in another 10K miles! read more

I maintain multiple cars through German Auto Service, cannot say enough about how efficient, honest, professional and kind this group is. I ONLY trust them, always and refuse to take my car any place else. I know they are honest as I had quotes locally (where I live) and wanted a second opinion so I go to them and they are thorough and patient and they had continuously saved me thousands of dollars! They have the ability to explain how things work internally, so that I get a better understanding of potential failures in the future or basic maintenance requirements than are necessary. So I gain knowledge and I understand more, on top of my cars getting the best attention. On occasion they cleaned/detailed my car, and had helped me with Uber or anything I would need, Chris will help. Things are expensive and I need reliable people to help with my cars and they save me money, they save me time. Thank you guys for all you have done in maintaining my cars for 23 years and all my cars have been maintained so well, that they run almost new, never any major mechanical/ computer issues. THANK YOU! read more

Chris was extremely nice and helpful. Much better than the service I get at Oakland Mercedes dealership even though I've spent so much damn much in purchases and services with them over the last 10 years. Despite only spending a small amount on a small issue, GAS vacuumed my vehicle and dressed my tires, something that the Oakland Mercedes dealership does not do for me when I don't spend a certain amount on service. I fully anticipate coming back here for all my auto needs for my German vehicles and I truly recommend anyone experiencing issues or needing maintenance with their German vehicle(s) to come here and give these guys a chance to take care of you. read more

Chris was able to squeeze my car in between appointments the week before the holiday and I am so grateful. I knew there wasn't a guarantee I'd get my car back before the holiday but it turned out to be a minor issue that was fixed by the next day. He was super communicative on top of being so accommodating and the repair price was very reasonable. Definitely recommend German Auto Service, and while I hope I won't need to return for a while, will keep German Auto Service at the top of my list for future repairs. read more

I brought my BMW here almost two months ago for a diagnosis. During that time, no work was ever started, and I had to be the one to reach out for updates, as the shop never contacted me. Each time I stopped by or called, I was told they were going through some personal and family challenges, which I understand, but the communication and follow-through just weren't there. When I finally picked up my car, it hadn't been touched and was returned to me dusty and covered in bird droppings from sitting outside. While the staff did apologize, the lack of updates and care for the vehicle made this a very frustrating experience. I hope things improve for them in the future, but unfortunately I can't recommend the shop based on my experience. read more

Chris is the BEST!!!! Service is top notch. The guys are honest, efficient, knowledgeable and kind. I fully trust them as they talk me through how things exactly work. This is the only place I fully trust to bring my cars in for services. Thank you! read more

These guys held my car hostage for nearly two weeks, purposely dodging my calls. And they did it out of pure greed. The shop had just reopened after a renovation and was backed up with multiple repairs. They scheduled me in anyway, choosing not to disclose that fact. I was even told, "It might be here overnight" - a bold-faced lie. Two weeks later I'd missed nine days of work. And not only did I lose all those wages, they never completed the work. So I had to start all over again at another place. When I dropped it off I made it clear that I drive for a living, delivering food to seniors so they knew full well I was dependent on my vehicle. And still they led me on, as if they were just stumped and needed more time. Had I not intervened it's for certain they would have kept it longer. But I started calling them around the 7 day mark. They refused to pick up. I left three messages in a row and heard nothing so I rode my bike over. I walk in and there's the owner sitting there surfing the internet on the exact same phone I'd been calling. And I know for sure he'd received my messages because my girlfriend had sent him a text from her phone as a test, and he'd replied right away. He was purposely putting me off for the obvious reason: he knew if he answered and I demanded my car back, he'd lose out on the profit he'd make with the repair. His plan was to put me off as long as it took, until his guys were finally available, and then cash in. But once it became clear that the ruse was up, he figured "Ok, whatever. I'll just give the sucker his car back." He couldn't charge me because they hadn't done the work so instead he typed up his "guesstimate," along with a repair quote and sent me on my way. I seriously doubt his guys spent even an hour looking into the issue, they were too busy with the more profitable repairs. The community center I work for had to find replacements for each of those days - nine shifts total - to insure our clients were fed. These are elderly and disabled people, unable to prepare food for themselves. The owner, upon reading this should be ashamed of himself but judging from his unapologetic attitude I assume instead, that he'll respond with more lies. Nine working days, guys - straight up. If you are a regular person like me and you depend on your vehicle, do not use this shop. The shady owner will try and charm you. He will lie to your face, faking like they're still under the hood. read more

Took my Panamera in for a service for coul replacements and they were excellent at communicating what issues it was experiencing via a detailed pdf file, via email. I added an oil change to the service to ensure my car was running in tip-top shape. When my car was ready to be picked up, I was offered an Uber to the shop, from my home in Oakland. That was a really appreciated, above & beyond way to showcase excellent customer service. Thank you for that favor! When I got to the shop, my car had been washed as well! Wow! Thank you again! What an amazing way to offer a great experience. I don't know if many service shops do this much these days, but you know, a place showing that they appreciate their customer and their hard-earned money, certainly shows that there are still really good service shops that just care about the customer experience. It's the attention to detail and excellent customer service that creates a loyal customer base. You are appreciated German Auto! read more

lived in Alameda most of my life, i like going to local businesses. Walked passed this auto repair alot. Called and left a couple messages and they never got back to me. read more

Terrible, two weeks ago I inquired about a service on my Porsche Cayenne and the person I spoke with said he'll get back to me shortly. A few days passed, but still no response. I followed up on my inquiry last week and four days have passed, but still no response. Either the company's operation is inefficiently ran and has a poor way of responding to customers or simply they're not interested in my business. Either way, it's very unprofessional and not what I expect from a local company that's been in Alameda for many years. read more

DO NOT TAKE YOUR VEHICLE HERE! They completely botched a rear shocks replacement for my 2005 E320. Shop charged me $3500 for shoddy work. As of present date, they have ignored my requests for restitution. Because of their neglect, I am forced to take legal action against them. I recommend MB of Oakland. Their new location is state of the art. Plus, they actually COMPLETE the repairs they charge you for. Sincerely, Jimbo Z read more

Chris went out of his way to provide some extra services. Honest shop with a very knowledgeable team. Thanks Chris.

I highly recommend this garage to anyone in need of automotive repairs. Their combination of expertise, customer service, and attention to detail truly sets them apart. I'll definitely be returning for any future car maintenance needs. read more

Seldom do you find a reliable and trustworthy repair shop. GAS is definitely one of them. Chris is fantastic and easy to work with. Not only was my GTI repaired at the agreed price, it was thoroughly cleaned to my surprise. Glad to find GAS and definitely my go to shop! read more

I was due for an oil change, and many of the places I called and went to wouldn't service me because they didn't have the parts needed. They all recommend me to take my car to the dealer, which I would never do. When i called German Auto, Ali picked up and told me to bring her in at 1PM and they'll take care of it. As a yelper, obviously I read all the reviews, and ultimately felt comfortable taking her in. When I arrived, they were definitely busy. I spoke with Ali and informed him of the pricing I was told originally on the phone. Apparently the pricing wasn't what I was told, but Ali kept his word and kept it at the price I was told. Thank you! That's customer satisfaction/service right there. I really appreciate it when businesses keep their word. Everything turned out great. I got the oil change, filter change, and everything was fantastic. German Auto just got another customer for life. Thank you again! read more

This place is by far the best place to go for German vehicles. From the owner to the mechanics they have taken care of me for years. I most definitely miss having my E300 Diesel but I appreciate Chris and staff doing all that they could to fix it until the wheels fell off lol. God Bless them all. read more

Appointment process was a breeze , though so expect to have to wait two weeks before you can have your car checked. I actually don't drive a German car but they we're happy to service it and we're able to run its diagnostics. I got a phone call before any work was going to get done to tell me about cost and get my approval. I did not feel pushed nor pressured. read more

Be coming to here for three years. I did Service B for my car. They charged me 850 for it. 850 is too much for a Service B.

Amazing service, thorough and honest. The best price I've ever had for work on my Audi- by far. My car had a bunch of issues and they told me which were worth fixing and which, they thought, were too expensive to warrant the fix. I will be a loyal customer from now on! read more

Had a car pre-sale inspection done on a car we were thinking of buying, very quick but gave us a comprehensive view and breakdown of the car as well as honest thoughts of the state of it. Very attentive, quick, and clear communication as well. read more

I was very happy with their service. They took good care of my Audi and got it back to me quickly. I will continue to use them in the future. read more

This place is the best! Not only do they do great work every time, but their kindness and clear communication make them an absolute pleasure to work with. read more

Felt like I was getting ripped off by a dealership coming from out of town. Sent over their diagnosis & estimate and the fine people at German auto service helped me out. They looked it over and got back to me in a days time, talked through all my questions extensively, ones the dealership couldn't seem to answer or were disregarding entirely. Even though I ended up getting my car fixed somewhere else due to an unfortunate time constraint, this place will be my first stop next time! read more

German Auto Service is just the best. When the warranty expired on my 2012 Mini Cooper, I've been bringing it here ever since and honestly I feel like they do a better job servicing my car than the dealership did. Each time I call Ali is always accommodating and tries to fit me in as best he can. Each time they service my car I really appreciate that they wash it + do some interior detailing as a little bonus. Just last week I apparently drove over a nail on the road and got an unexpected flat tire. With the whole COVID situation, it's not a great time for public transport instead. Although they were clearly very busy, Ali made time for my car the very next day. I happened to also be due for an oil change and a smog for registration as well, so they managed to do it all in addition to replacing all 4 of my tires (it was time!). When Ali called to tell me the car was finished, I was under water at work and there was just no way I'd be able to get there before 8pm... so he even arranged to have my car *delivered my car to my house* across the island so I wouldn't have to worry about it. Amazing! Love their customer service and even if it's not the cheapest game in town I find their quality work well worth it. read more

These guys are great! super skilled mechanics, friendly and will take on complicated jobs---they even fixed my 'rari for me!

The guys at German Auto Service are responsive and reliable. My battery needed replacement, I called Oakland Mercedes and they told me it would be two weeks before they could give me an appointment. I called German Auto and I had a new battery by 3 pm that same day. I've since had my 70K service completed for half the price that Oakland Mercedes quoted me. Thank you read more

Outstanding service from start to finish. After dropping my BMW off, I got a call not long after explaining the issue and what was required to fix it. They were able to order the part and fix the issue same-day for a great price. Not only that, but they took my car to get washed before I picked it up, which was complimentary. 10/10 would recommend taking your car here for top notch service & care. read more

There are reasons I choose this place over others. Knowledge, Customer Service, and Convenience. I initially had a 350SLK and they took real good care of not only the car, but my satisfaction. Everything that needed to be done was explained, and if something wasn't broken, they gave me the option to either replace the part, or save my money until it needed repair or replacement. For this, I trust them because they won't steer me wrong (pun intended). I recently took my BMW X6 in for a break issue and they took the time to troubleshoot it and again, I appreciated the attention to detail. Living just a few blocks away so I can walk is a huge convenience for me as well. If you want someone to take care of your car with amazing Customer Service, give Ali and his team a call. They are amazing people. read more

German Auto Service - 2014 BMW X6 xDrive35i - Auto Repair Near Me - Alameda, California

Time and time again fast courteous and never do more than what is necessary to get my Audi working prefectly

I think these guys are knowledgeable but the guy I communicated with, Ali not straight forward. They were not sensitive to getting my car back in any timely manner and overpriced. Ali gave me lots of excuses why one of my issues wasn't resolved but bottom line, I was charged diagnostics and labor for something that wasn't fixed, they had my car for 2 weeks, and calling around for identical repairs, I overpaid German Auto. Ali tried to make a right when I picked up the car, but it just didn't feel like an honest job. read more

These guys are a rip off especially if they think you do not know as a female I knew exactly what to expect and mind you I already came with my diagnostic print out Ali told me he can't accept my Diagnostic and had to do a new one and it cost $150 to check I'm like he must think he found a stupid female I'm like I just came from a shop who actually did it for free but normally charges $20 for it. Also told me $185 a hr but all I needed was my spark plugs changed read more

I was looking for a shop that would be able to service my car for less than the VW dealership I usually take my car to and I was fortunate enough to find German Auto in Alameda. I came in without an appointment for an oil service and Ali was able to squeeze me in on the same day. The employees were very nice to me and gave me great advice with my car. Tyler even cleaned my engine bay and topped up all of my fluids for me after doing my oil service! German Auto checked all of my tires, brakes and underbody to let me know if I will be having to do anything to my car in the future. I definitely know I will be bringing my car into the shop again and I'll look forward to seeing the cool cars parked in the front room. Thank you guys! read more

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I had a front light that was burnt out and needed to get it fixed quickly so I didn't have to worry about driving at night. I gave these folks a call hoping to get an appointment in the next day or 2 and even better, they said stop on by. My son brings his BMW here but my Audi was under warranty until just recently and serviced at Audi of Oakland. I'm so angry at myself for not having my car serviced here from the get go but I have found myself a new mechanic!! Thank you for helping we out when I was in a bind and I see why my son raves about you. You have a new customer! And 5 stars is not enough!! read more

I sent my lady in to get an oil change. They only accept credit. Dude yells out loud. This lady has no money. All she had to do was go to the ATM. Very rude. Won't be returning. read more