Oh no, who did I just hand the keys to my baby to? I brought my beloved older Mercedes here after it developed a problem while driving through Oakland. I had been babying the car because the last thing I wanted was to make things worse. The owner said he wanted to take it for a quick drive to see what it was doing. I trustingly handed him the keys and then watched him go ripping off in my baby. I was mortified. What I expected to be a careful diagnostic drive sure looked more like a stress test. He came back telling me what a nice car it was, and ultimately recommended several thousand dollars in repairs. Maybe I'm more particular about my cars than some people, but if you own an older or special car that you genuinely care about, you probably know exactly how I felt watching it disappear down the street. That was enough for me. If you care about your car and how it's treated, this probably isn't the shop for you. It certainly isn't for me. read more

called to schedule a diagnosis of a battery charging issue. When I inquired about potential part cost for the battery in my 2018 s3, Jorge said that the battery could cost $900. When I asked for clarification and expressed my surprise at that high number Jorge became rude and dismissive. Bummer. read more

Jorge and his team did an amazing job with various issues on my vehicle. Pricing, service, and customer satisfaction are their top priorities and commit to making the most out of bad situations when your vehicle breaks down. I would recommend if you have an European vehicle to come on in or call and I'm sure they'll take care of you like they did for me! read more

German Auto Master - Mercedes getting fixed - Auto Repair Near Me - Oakland, California

I bought a Volkswagen Jetta from a family member husband & 1 day I was driving with my child & a bunch of coolant spewed out it got all smoky. I'm not a mechanic & all I can do is change oil & spark plugs so I towed the car & I was immediately referred & recommended the necessary repairs & I got my car back the next day. Thank you it was quick easy & very understandable process & took good care of my car read more

Jorge hooked a gurl up! Hit a median at night in the rain and he had tire on my car by end of day! Normally I would have had to wait days. Natalie was also a sweetheart! Def recommend and will patronize again in the future. Only recommendation is for them to clean the tire after mounting. Thanks guys! read more

German Auto Master - Auto Repair Near Me - Oakland, California

Jorge responds super quick and it extremely helpful and knowledgeable. His help on a pre purchase inspection was great, especially on coordinating with seller. I would recommend German Automaster to anyone! read more

I had some unexpected problems with my VW GTI on the Friday before driving out of town on Memorial Day. Jorge fielded my questions, did a test drive of my car with me in it (weird front rattling noise) and fixed the problem in a tight window and got me the car back at 4:30 pm and I was able to depart for a long drive out of town to meet my family. Jorge is delightful and very easy to work with - I will be a regular customer going forward. read more

Jorge, the owner, is an awesome guy. This is my go to place for all my car needs because they go above and beyond and the prices are very reasonable. I brought in my BMW 328i with electrical issues, which the BMW agency was not able to diagnose let alone fix. Jorge and team ran their diagnostics, tried to re-use/refurbish the damaged part in an attempt to save me money. That speaks a lot about their honesty and ethics! All the while they had my car, waiting for the parts, they kept it covered, and even gave me a loaner!!! Did I say they go above and beyond?! Lastly, they kept me informed all throughout the process and finally my car was fixed in a very timely manner. Now they're working on my wife's A3. I'm very glad to have found them. read more

Great work, the owners Jorge really knows his stuff. If you need any type of European work done he's your guy.

Jorge and team did a great job today. I was happy that they suggested taking apart the climate control fan, cleaning, and testing it; turns out it just needed a filter and a good cleaning. I expected to have to replace an expensive part; turns out it wasn't broken. I will call this team for my next service. read more

Excellent shop. One of those ya kinda want to keep to yourself. Got me in in a pinch. Worked on my Vanagon even though it has a Subaru engine. Got me sorted out from vandalism damage (breaks & under carriage) in record time, making it possible for us to make an appointment we couldn't miss. read more

I went in and took care of some maintenance issues with my 10 bmw 335i and instantly Jorge and his team took my car in and went to work. Jorge made sure to keep me updated as the job went and also called me about for anything else needed to be fixed or replaced and wouldn't advance until i gave him the okay. Other than that very fast and quality service was done. Definitely coming back to do my services and etc in the future ! read more

Everyone at the office was personable and helpful. They maintained consistent professionalism and polite communication throughout the process. read more

Jorge Perez tried to steal my car. My 2000 911 C4 was towed to his location due to a tow truck driver misunderstanding. (May 22, 2023) I gave Mr. Perez an opportunity to diagnose the car's problems. I spoke with Mr. Perez the following day when he told me the IMS had failed and the engine was blown. (He was not aware that I had I new engine and IMS installed about 30k prior.) I set an appointment to see the car with Mr. Perez the following day. (May 24, 2023) When I arrived, the car was in the lot and no space was available for my inspection. The metal shavings found in the engine oil were claimed to have been found and the engine was seized. Mr. Perez offered no repair estimate but instead Mr. Perez offered by buy the car for $2000. Mr. Perez granted my request to think the offer over. I set a meeting with Mr. Perez for Saturday (May 27,2023) but via text asked if we could move the meeting until Monday. I heard nothing back. I called on May 30 but got the machine. I showed up to his shop on June 1 with a tow truck to take the car to another shop. And Mr. Perez was pissed. So pissed in fact he charged me $1170 in storage fees on top of his $246.67 in "diagnostic" work. He should be avoided. read more

I was in a bind. Key wouldn't work/ turn over on a Fri night. Called and he answered . Had it tow there and he fixed it Saturday morning. I don't know if I could had it done cheaper somewhere else but time was a Huge factor for me to get my audi back before Monday for work. It works and he seems like a good dude read more

Jorge was friendly, thorough, and patient. I went in for a quick car check-up but he made sure to examine every part of the car to make sure it is safe to drive. Above and beyond service! Thank you. read more

The 3 phrases that perfectly define Jorge and the German Auto Master Team: 1) Highest quality, precision workmanship, 2) Going above and beyond, in every way, 3) Trust and honesty I have come to Jorge with numerous problems, both routine and complex, and he and his team have consistently come through with phenomenal workmanship. I brought them a Mercedes Sprinter van with numerous sensor and electrical problems, a serious diesel DEF problem that threatened to stop the van from working entirely, brake fluid reservoir problems, smog related issues, and a complicated battery set-up problem. He also did a full service B. His team methodically worked through problem by problem, system by system. The communication was always clear about what was wrong, what was needed to fix it, and all the associated costs. And, when the van came back, even the tires had been properly inflated (!!) and he was sure to tell me about some upcoming brake rotor work that needed to be done. Even though the Sprinter van is huge and cumbersome to work with, taking up a lot of shop space, he never said one negative word about it, he just set-out getting to work on it. Stay away from the dealerships and the big corporate companies - Jorge and German Auto Master know their European cars, inside and out; they give the cars and their clients dedicated focus and care; and the prices are excellent! I will never take my cars anywhere else, full stop! read more

Horrible service they did a crappy job fixing my car. Quoted me a expensive price didn't get around to fix my car on time. Even after fixing my car my car was still messed up. Then when I brought it to George's attention he blamed my cars manufacturer. Ugh! Just horrible customer service and work. Don't waste your money. Go somewhere else and research especially if you have a foreign car read more

This is overdue but none the less I couldn't be happier to have found a local shop to work on my 2015 golf. I am a female and well I don't know crap about cars so anytime I have had to deal with car troubles you know the anxiety level is at its worst. I had the car vandalized recently with a hole in the gas tank (I still love you Oakland) ...they fixed it right away and stayed in communication with me the entire time. The staff has been amazing and I would highly recommend Jose and team to anyone. I have found my shop albeit I hope I dont' have to visit often. :) Tiffany read more

I took my Porsche Macan S to German Auto Master based on the Yelp reviews, and I was super impressed by the quality of their work. Jorge and his team did a very thorough inspection, identified some issues and fixed them quickly. Jorge was very honest and transparent about the cost and his estimate was very reasonable. I am glad I found this shop. I'll definitely continue to bring my car here for service from now on. read more

Great service! Good price! Took my car for for a brake fluid change, the owner was super helpfully and nice! This will be my new car maintenance shop from now on! read more

Update: Jorge has listened my concerns and gave me the phone number of his auto shop insurance company, which now give me back the compensation of my loss. I am happy that Jorge knows that customers' loss has equal impact on his side. Thank you, Jorge. read more

These guys really know what they are doing. I had the whole front end rebuilt on my 85 380sl, coupler, control arms, bushings, etc... The team at German Auto Master was prompt, communicative, and very straightforward with the assessment and work. My car now drives like it is fresh off the lot. Would recommend to anyone. read more

TL;DR If 'honest mechanic = unicorn' you'll find one such unicorn at GAM, and he goes by the name of Jorge! Jorge worked on my 2004 BMW 325i twice, the first time it was a radiator / coolant leak, and he was able to resolve all the issues in less than the quoted amount in the estimate. The second time around, I gave him my car for a regular service and a few hours after I drove the car off, my car then broke down on the freeway. Note that my car is about 17 years old with about 150K miles and I am the second owner. Also note, this was running a previously used transmission that I had got installed somewhere else, when the original transmission went out on me at 110K miles. I was certain that my transmission and car were at end of life, and had the car towed to GAM. Jorge was nice enough to take it and have a second look and offered me his car as a loaner for several days. He then went on to find another used transmission, swapped it out and charged me a very reasonable 'labor' fee. Thereby, reviving my car so it is not total junk and saving me the trouble of having to buy a new car without being under pressure. (I owe you bigtime Jorge) It is not often that you find principled people who are willing to pride their reputation and workmanship over the tempting allure of making a quick buck. So, when you do, support these kinds of people and also support local businesses who have come up the hard way and are going through rough times in this very challenging pandemic year! read more

We found our new garage. Jorge is the kind mechanic you want - honest, trustworthy, able to clearly communicate the issue and will even help you do your own work on your car if you are so inclined. read more

I highly recommend this shop! Their prices are very reasonable and they work fast but are still thorough. I have a Mercedes and have brought my car in several times already. First time, my tire had a flat, Jorge was able to get my tire patched and me out the door in less than half an hour. Second time I had a cracked wheel, called a couple of places including the Mercedes dealership, Jorge offered me the best price and was able to get my part ordered and my car back to me within 1 day. Third visit, because of the great work they did before, I brought my car in to get some new tires for my worn out ones as well as my car's annual check up, and once again, did a great and thorough job and was able to get my car back on the same day! 5-star for sure read more

These guys are the real deal! Professional, knowledgable, honest and reasonable. I have an older BMW that most places are afraid or lack the knowledge to fix. But Jorge, who is also the owner, was upfront on the whole process. He told me what needed to be repaired and what could wait another 6-12 months. I was given updates on the repairs and my car was ready within the time promised. I would bring all my cars back here again and again! read more

Recommended by a friend. Excellent service. I took the car in early, it was inspected and repaired by the end of the day. There was no fishing for unnecessary repairs. Communication was completely clear and straightforward. And I didn't even bring in a German car. I'll bring that one in next. read more

Jorge is great. I have a Porsche Cayenne (2014) and he used to own one himself. There are very few places in the Bay Area outside the dealer that can properly service them. His prices are almost half of the dealers for most maintenance. He's a nice guy and very efficient! read more

Great service! Jorge went out of his way to talk with my insurance and advocate on my behalf. They also have a fast turnaround and at discussing options for service. read more

They fixed my 300td wagon, and charged me much less than I was expecting. The problem was complex to begin with, but also involved stripped bolts, since my car is 40 years old and whoever worked on it last had rounded the bolt heads. They removed the problem bolts and installed all new OEM parts the same day.. and replaced brand new stainless steel bolts. Jorge put together a total that was so kind to my budget, I recognized this was an honest, reputable business and I will return if I have another repair. read more

German Auto Master - Auto Repair Near Me - Oakland, California

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Service where I service my Volkswagen. Quite decent guys.who know their business. For two years, I had no reason to be disappointed. Who has a car of a European manufacturer-it is better to come to the masters.which specialize in European cars. These masters are just like that. I advise. read more

Jorge and German Auto Master (GAM) are the best. What could have been a bad situation turned out to be a blessing. I just moved to Oakland, didn't have a mechanic, and my 2005 Mercedes C55 AMG started making an alarming noise as I pulled into the parking lot of Rubenstien Plumbing Supplies (not a lot of services in this part of town). One of the guys recommended I take my car to Jorge/GAM a few blocks away (he also had an AMG). I lucked out; turned out my car broke down at the right time and place. Jorge knows performance cars, clearly explains the problem and options, fixes the problem the first time, is honest, friendly and has reasonable prices. He's also young. He runs a clean shop with helpful and friendly staff, and has an office that is efficient and very professional. I can't recommend him enough! read more

My 20 y/o Audi Quattro was sitting in my drive for 3 years (hey, I got busy, OK?) Had it towed in...transmission pan had a hole in it??, cleaning the solenoids, new pan, gasket and trans fluid, long test drive and 100 miles later it runs better than when bought certified preowned from a dealer. Oil and filter change, safety check, out the door at a VERY reasonable price. Looks like this is the new go to place for my German-made cars! (Jorge very good at explaining what might be wrong, too.) read more

The worst experience I've had with a shop. The receptionist is extremely rude and even hung up on me when I asked more pressing questions. I was given the direct number of the owner for questions related to my car since I couldn't rely on the receptionist and he accidentally sent me photos of personal information. I would literally go anywhere else. read more

I never had to beg a mechanic shop to work on my car lol these ppl literally will not answer any calls.. don't even think about getting a call back smh read more

These guys are the exact type of auto shop you always hope to find. They don't look at your car and think a dollar amount, rather they look at the problem and fixed it. I will always take my Audi here. read more

Very, very satisfied. Called Friday asking when I could book appointment to replace a conductor plate in automatic gearbox of my Mercedes Benz. Was very surprised when I was told I could come on Tuesday in 4 days, while all other service centers provided 2-3 weeks away appointments. When I came, car was serviced within this same day, and while the work is around 2 hours, I was asked if I need it done right away, or within a day would be fine with me. Later, when I came to pick up the car, I was charged very decently, and since I brought my own parts for the job, I am very satisfied with the pricing too. Now car is running great, no problems, passed smog, everything was very positive since my visit. Will definitely come again, and highly recommend to anyone servicing their german cars, including those who can DIY and are in need of an extra hand. read more

I took my Sprinter van to this shop to resolve lack of speed when going uphill. Jorge told me my turbo is fine but he thinks it's the actuator is bad and wanted permission to remove the turbo at cost $2k plus parts. When the work is completed I test drove to Auburn. To my dismay I still have the same issue. I called Jorge to let him know it's still not working correctly and at this point I wanted to go directly to the MB dealer. Why throw away money, should be fixed the first time. Driving to the dealer the check engine light turned on and the rpm was at 9 when idling. The dealer found a missing screw and charge air tube misaligned. See picture what the dealer found. Now the service dept said I need a new Turbo and catalytic converter. Today I spoke to Jorge about the sloppy work done to my van. He was nice but basically said I didn't need the turbo or catalytic converter replaced and that I didn't give him a chance to resolve issue after test drive. I have learned an expensive lesson. Beware of this place. read more

I have been to see Jorge at German Auto about 6-8 times with varying issues with my BMW, from oil changes, to brake replacement, to having the water pump & starter replaced. On each occasion I have been treated as a family friend, with courtesy & respect. The services performed were done right the first time, (I have yet had a need to return to have a service corrected) & at market, or below, rates. The only time an estimate has been different from the one quoted is when the price came in lower than expected. Scheduling has always been painless with the more serious issues being scheduled same day. Any issues that come up in the future with a vehicle of mine, Jorge will be my first call. Highly recommended for those of you that value quality service, fair pricing, & friendly, competent staff. -Mark- read more