I had a great experience at this Big O Tires location. On a busy Saturday, I needed to swap a lawnmower tire from one rim to another. After calling several other shops in town and being told it 'wasn't going to happen' until at least next week, I called here and spoke with Travis. He told me to bring it right in and he'd get it taken care of. When I arrived, the shop was clearly humming, but the service was still top-notch. While waiting just a few minutes for the front desk, multiple staff members checked in to see if I'd been helped. Travis got the swap done quickly despite how busy they were. It's rare to find that kind of 'can-do' attitude on a weekend. I'll definitely be back for my future tire needs! read more

My boyfriend and I were traveling from WA down to GA and our 84 Chevy K 10 had some oil leaking from the front seal of the driveshaft and it needed to be replaced. We called BigO tires from a couple hours out and they scheduled us right away, got us back on the road so quick! Good prices, quick fast and friendly service. Back on road in just shy of an hour. read more

These people do a great job! You'll be pleased with their service and attention to detail.

Travis gets 5+ Stars - he did great dealing with some minor issues that came up during the install of our new tires for our dually adventure-van. My biggest disappointment had been with not being able to get my alignment done. When I ordered my tires, I was told that a free alignment inspection would be done and an additional fee would be required to correct any issues. I agreed to this and prepaid the $1561.62 for my 6 tires. Day of the appointment, we were early for our scheduled time, but Travis got us in right away. About an hour later, tires were installed and told it was all done. But, there was no alignment report. Travis said that they could do the alignment inspection; but not the corrective adjustments due to it being too wide of a vehicle for their machine. I would have gone elsewhere if I had known this. Furthermore, one of the tires had a slow leak and I had to go back later that day to get the leak fixed (they had to rebuild a seal for the TPMS on a valve stem). Overall, professional staff and took care of us promptly. As mentioned, I was very specific when I ordered the tires that I wanted an alignment at the time of the new tires. I've been to plenty of places over the years with other wide bodied/dual wheels and never had any issues. If this is common place for Big O, then I'll take my business elsewhere. read more

Big O Tires - How the new tires had been inflated - Tires Near Me - Bozeman, Montana

Thanks to all the guys who helped me with replacing tire valves for my child's go kart. I was a walk in and they took care of me very quickly and they were super nice. I really appreciate the help and care they took for my little job which made my child very happy. I would recommend Big O Tires in Bozeman to anyone. Thanks again for the help. read more

Had a flat tire with our RV on a trip from California. They got us in right away. Were super friendly and professional and had us out of their in 30 mins. Couldn't ask for more read more

I thought I was coming on here to criticize Big o tires in Bozeman. We had our oil changed there and they tightened the filter too tight. The next time we got an oil change at Big O in El Dorado Hills they wanted to charge extra to remove an additional part in order to change the oil filter. I spoke to the manager in Bozeman and told him what was going on. He called the El Dorado store and took care of the bill. I was very impressed by ( Bozeman manager) Archie's response, concern, and action. I would highly recommend Big O tires in Bozeman Montana. read more

This crew was incredibly helpful and went out of their way to squeeze us in on a busy Saturday to keep our cross country road trip on schedule. read more

Purchased $1800 tires for my son's 4Runner, and after he left the shop, he noticed a noise with every rotation of the rear tire that wasn't there when we dropped it off. When he went in to have the lugs torqued, he mentioned it to them, but neither he nor they had time to deal with it at that moment, so they said to bring it back in when he could. Well, 3 months later the noise was still there and we finally brought it back in to be looked at. The manager went out and used a crowbar to wrench at it and told us to drive it and let him know if it wasn't fixed. Well, it was undrivable after that, and Big O diagnosed it as a cracked rotor. Unable to get it back to Missoula so my husband could fix it, we had Big O do the work, which they were able to do for us that day. After getting home and talking to my husband about what had happened, we called to inquire how this ended up be a fault and financial responsibility of ours. After a few phone calls and a solution informally made with the manager, we were ghosted for a month. I then wrote a 1-star review, and was met with very rude interactions online with the owner where he posted my full name on the review without consent, claimed I was trying to extort money from the company, and very rudely mocked us about our experience. I had to reach out multiple times on various platforms, contact the BBB, and seek legal counsel to finally get this resolved. Archie was finally the one that was able to smooth things over, and talk reasonably with us to find a solution; which is all we wanted from the start. So this is my updated review with 2-stars rather than 1-star review. read more

Wish I could give zero stars......this business makes things up out of thin air about your car. You bring it in for a simple change over and boom all of the sudden your car has all kinds of problems.... really why not just do the job, my car was fine...talk about up sell. Never never going back!!!! Go to interwest read more

The Big O team including Archie, Jim and Travis, were so helpful and professional. They did a great job replacing all four tire and were extremely responsive and flexible with our timing. When we had an issue that arose on our end, they went overboard to help us out with top notch customer service and follow through. Would highly recommend Big O! read more

Travis and Jim are awesome. Got my car in, identified the problems, and fixed them very quickly. Great customer service and very professional. Will definitly come back in the future. read more

I recently bought four new tires from Big O in Bozeman. The day after they installed them, one of the new tires went flat. I pulled over immediately and put on a spare, but the tire had already been damaged. According to Big O, the only solution is for me to pay for another new tire. I'm very disappointed by the whole experience, which has been a major hassle. I would think that a reputable business would take some responsibility and at least offer to help in some way. EDIT: Changing my rating to 3 stars. After my initial post, a manager from Big O called to apologize for the way they handled this and offered to pay for half of what my new tire cost, which I really appreciated. Just wish their initial response had been something along the lines of, "Bring the bad tire in and we'll take a look at it, if it was punctured while driving that's on you, but if it was defective or installed improperly then we'll cover the new tire." read more

I'll start with the obvious, there are A LOT of bad reviews for Big O. Honestly, we almost skipped going because of the negative reviews. In the end, we decided to give them a go & I'm glad that we did. We're back on the road with confidence. Situation: We're on the way back to Minot ND from Yellowstone NP. On our way to the park, we blew a tire on our camper and put the spare on. We weren't exactly comfortable with heading back with no spare. We popped in to see about getting 4 new or at least a spare. It was our expectation they wouldn't be able to get us in, or it'd be a long wait. Nope! They were knocking it out within minutes, right there in the lot... 40 minutes, to be exact, from arrival to departure. We had 4 new tires & never felt as if we were inconveniencing anyone. I was surprised by the contrast in the service we experienced and the reports from others. As a matter of fact, one gentleman was kind enough to direct traffic for us to back the camper out! That brings me to the 1 star deduction, it is NOT related to service, product or pricing. It wasn't very easy to access the garages/lot with a tow & our camper is a short 17' - I could certainly see that being problematic for larger vehicles. Though their work around was brilliant & MUCH appreciated! read more

Had a flat tire driving up to Big Sky and looked up a few places nearby to get it fixed. Big O Tires was the first one I called and decided to give it a try based on the pleasant phone interaction. Service is on a first come first serve base, and they tell you upfront. Had a few backup options but ultimately decided to trust this business. Got checked in immediately and luckily I was the first in line, so had to wait just a bit. They took care of my tire, put back the spare in its place and gave me the car ready to go. The guy at the front advised me to keep an eye on it because the hole was on the edge and he said it might leak in the future. So all in all I'm happy, they fixed my problem in a timely manner, no weird up selling, no problem of any kind and smooth communication. I'd recommend this place for your tire needs. read more

Big O Tires - Counter from the waiting area - Tires Near Me - Bozeman, Montana

Never had a problem with Big O Tires. They're very professional and always looks for the best price!

had my truck for a week. before work was started talk to Danny and confirmed that all parts replaced or taken off truck will be left in truck bed. I have a aftermarket lift and suspension . long story short picked truck up wasn't given parts taken off eg my gear box was a red head gear box with a core 5 times more than the gear box that was replaced i can not make a u turn alone make left or right turns didn't realize this was a issue until I was half way home back to Arizona . lol I guess the mechanic was telling the truth when he came back from test driving and said it felt like something of a tooth broken on the gear box which they replaced the work they did on my truck in my opinion was a huge safety risk for myself as well as others thank god we made it home safe . It's been 6 months since I had this work don'e to my truck glad I have more than one vehicle because my truck is parked in the same spot for the past 6 months tried to resolve the problem from Arizona but wasn't successful Even through local big o I would go to Walmart choosing this place read more

THANK YOU Travis and team for having our tire repaired and back on the road within an hour! We SOOOOOO appreciate your kindness!!!

Got all four tires replaced here around three months ago. Already having to replace one of them.

It's amazing to see how Rob H wants to fight every negative review on here. Maybe if he spent this much time actually helping his customers in the first place, or taking any sort of accountability for incompetencies that lead to multi-day delays, he wouldn't have so many negative reviews. Contrary to Rob's delusion, most people are reasonable and understanding and appreciate even subpar communication and respect. Unfortunately, Rob seems to not understand this and clearly his business is suffering because of it. Can't force a horse to drink... read more

Hi, we took our 2012 Ford F 250 4 Wd in for a slow leak in the tire. There was a small nail about 2" from the sidewall. The owner of the Big O said he could not/would not repair, and had to replace all 4 tires. I checked with the dealer, this truck as a push button 4 wd ( not full time ) does not require all 4 be changed ( 2 would have been fine ) .When asked about this, the owner became confrontational, and wanted to fight. What a complete jerk. We took to another shop, they fixed the flat, and explained that it was not too close to the sidewall to fix, and they like to help people as opposed to forcing to buy tires. Bad owner, bad shop, STAY AWAY read more

I will never never never ever ever go back to Big Zero tires they rip you off overcharge you make things up about your vehicle when you just go in for a simple changeover ends up costing you double!!! I will go back to interwest tire in Belgrade no matter what read more

Britney was so helpful to us. She figured out a way to get my son and I back on the road for our spring break. The service was quick and affordable. Best experience I have had at a Big O Tires. read more

I have no idea why this amazing business has ANY bad reviews. We are traveling cross country from South Carolina to Spokane Washington and our two front tires went bad on the way. We noticed in Yellowstone but the closest place that had our sized tire was Bozeman. Big O got us in their shop IMMEDIATELY and gave us the best price on three tires (two new front tires and one new spare!) for under $400. They also didn't make us detrailer our car or put us on a lift. These guys safely replaced our tires right In the parking lot. They had three guys working simultaneously and got us in and out in less than 30 minutes. They were nice, friendly, helpful and answered all of our questions. They had knowledgeable responses for all of our concerns. And they helped us back out into traffic so we could leave safely and quickly. Can't say enough good things! Nothing like peace of mind and safety when traveling this far in an RV while towing a new car. 110% recommend these guys. Thank you thank you thank you. read more

Big O Tires - Tires Near Me - Bozeman, Montana

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Terrible experience. Terrible service. Terrible everything! The front desk person, I think her name is Danielle was not only rude but extremely rude. Other customers in the waiting room also spoke to me about their awful treatment. Muddy dirty floor mats left in my car and my tires thrown in my backseat without the coverings they came with. I will never go there again. and I suggest you don't either. There are so many more reputable, reasonable and customer service oriented tire shops in Bozeman. Choose one of these instead. read more

Rob is insinuating that I gave him incorrect info and this is the reason the wrong tire size was ordered. I gave him exactly the info they asked for, the make, model, and year of my vehicle. If there was more info they needed, they failed to ask me, I did not lie, and I certainly did not give them any incorrect information. I would've liked to have stayed away from this shady business with a clearly dishonest owner if I could have, but I had driven over an hour from Big Sky to come get my tires changed for the winter and couldn't afford to wait another week to come back with the conditions the roads were in. So I paid the difference and got the $850 tires. After seeing the owners response and how he resorts to petty name calling when someone calls his business out on dishonest practices, I wouldn't be surprised if they'd done all of this on purpose in order to charge me the extra $300. Also love how he admits that his employees are in fact rude, and it's my fault for not taking an extra hour out of my day to drive around town looking for another tire shop with employees with a decent attitude. Rob H is a scumbag that can't order the right size tires for your vehicle and will charge you an extra $300 over it, then blame you for it. read more

Where to even begin... The girl at the front desk is incredibly rude ! While waiting in line, I observed her interactions with a Hispanic family who was using their phone on speaker to have a translator describe what they needed. The Big O employee appeared very frustrated and the costumers walked out.. (I should have followed)... Honestly can't believe she treated costumers like that... But on to the main reason for this review.. I dropped off two BRAND NEW rims I bought just yesterday, to have tires mounted for the quote of $127 per tire, installed.. When I went to pick up my wheels, the charge was $323.98 !! When I questioned the price, she said they must have looked at the wrong tire.. (And that was the only tire that size they had) When I replied "that's not right", she again told me it was almost $325! I told her I didn't want them and to take them off my rims.. They brought my rims back to front desk all bent up! I looks like they they got all butt hurt because I wasn't going to let them screw me over, and beat the crap out of my new rims! Same rude girl said it's NORMAL for smaller rims to get bent up during tire install . A guy took the really bad rim to the back to attempt to repair it, but just ended up chipping it all up. Theses are steel solid faced rims, not aluminum or magnesium.. They seriously just handed my bent up NEW rims back to me and just stood there looking at me... ALSO.. they wanted me to leave the rims there so someone else could look at them next week... Seriously?!? I insisted they give me a copy of the estimate and they had written on it "Bent wheels on install, Jimmy did install".. So, yeah..... Maybe they make it right? Big-O Tires Bozeman 620 North 7th Ave. Bozeman, MT..... read more

Totally unacceptable behavior. Made appointment for my tires. Came on time and they said it'd be the next day. Created huge problem for my family. Then when I told him that I really needed them done, the guy on phone began cursing at me and telling me he's "sick of all these people", talking about the costumers. I'll NEVER be back and will tell as many people as I know what a horrible experience this was. Never in my life have I been spoken to from a business in such a manner. Horrid behavior. read more

Total Rip Off! Charged $95.00 over the quote. I don't mind paying for services rendered, but I detest being taken advantage of. When I pointed out the bill, another employee behind the counter decided to enter into the conversation univited and in a verbally combative manner. WOW! Rudeness and Ransom abounds at that location. After the ransom money was paid, to add possible damage to injury, I went outside to find my dually truck parked on North 7th Avenue, with one tire resting on it's sidewall on the curb slope... Neither passenger side fully tire were on the pavement. Good grief! As I read other reviews be I want to warn, Customers beware! read more

Big O Tires - Big I parked my dually on it's sidewall out in the street. Good grief! - Tires Near Me - Bozeman, Montana

Nobody was wearing masks and service was brutally slow. Will not be back. They could do a lot more for customer service at this place.

Way over priced, and will over estimate to scare you away. Was told needed $4k in repairs. Went to dealership, came out with $1k total. Most of what was said needed done, didn't need to be done. Was told I needed all 4 calipers replaced, ended up two of the caliper pins were dry and hard to come out, took them like 30 minutes to free them. Needed zero calipers. When I was looking over the estimate I was told, oh and by the way, you need 4 new tires, that is not included in the total, that will have to be added if you want them... read more

1. Called ahead, was told they'd get me right in for a flat repair. 2. Showed up, they told me I'd be the first rig in. 3. Also told me I was expecting a 40 minute wait. After 40 minutes, my truck didn't even move. I am going to avoid this place, you should too. read more

Purchased a tire to replace a flat. Upon installation a chunk of the machine broke off and was embedded in the tire resulting in a loud clunk each rotation. Had it looked at another place and found out the tire was the wrong size, too. They refunded my purchase but not the labor. What? It's the labor that resulted in this debacle and a second trip to a tire store. $20 more of a refund to stand behind your work and my review would be much different. I'm old-fashioned and believe you should stand behind your service. read more

I'm in the middle of a move and my trailer tire went flat down the road from their shop. Even though they were very busy and short staffed, they got me in immediately and helped me continue on my trip! Awesome staff and service! Friendly and helpful! read more

traveling from Canada to AZ had to get new tires on truck and living quarters trailer. Best customer service, worked with me to get me in early, and quickly to get horse trailer out of their parking lot. Felt I was given a really good deal on tires. Thank you to the crew! Everyone was super helpful! read more

I just recently moved to town a few months back. I needed snow tires. I usually use less Schwab b4 moving. but Billings was a bit too far of a trip so I decided to try Big O for winter tires. I found what tires I wanted on line and then went into the store here on 7th in Bozeman to set up an appointment. I was told they had a sale going on for the tires I had chosen if I waited till Monday to get them. Besides they would have to order the tires. I then filled out for a Big O credit card to pay for the tires. I Got approved and then set up an appointment for the following Monday at 10 am to get tires put on. I showed up at 9:45 told them I had an appointment and handed them my keys. I also asked if they could please check my brakes and the alignment since it's a free service of theirs. My car didn't even go back into a bay for over an hour. I happened to glance out front at about 11:30 and saw that my infinity was out of the bay and parked in the front. So I went and asked if it was done. I was told yes it was and I was also handed a quote for $693.94. On top of the bill for tires. The quote was for brakes, rotors and a alignment. I asked about it he told me my brakes where at zero and needed to be replaced. he also handed me the test paper showing my car needed an alignment. Which I new it did need that. I new for sure it didnt need to have new rotors. Maybe pads at most. So my fiance (he is a mechanic) grabbed some pads from auto zone the next day and when he pulled the tire off and got to the pads he finds that I still had at least 50% on the brake pads. So no need to change them at all. I have pics that show the new pads against the old ones still on car. So at this point I feel really taken advantage of. What if I would of just said ok fix it and then I would of paid that $694. And all just because they wanna rip customer off. Im thinking one reason maybe because I am a female but Im not sure. So about a week later I went in to have the lug nuts retorqued at 100 miles like the warranty states to do. And after asking for that I asked to speak to a manager. He asked the problem so I gave him the quote I showed him the pics of brakes. He tells me maybe they (THE WORKERS) made a mistake and didn't check them all. I said a 693.94 mistake?? And then asked why would they just check one. There are 4 brakes and all tires are off. Its not hard to check the pads. I showed him the pic and asked if they looked like they where at zero to him. he said no but then also said mistakes happen. I was so mad at this point I decided I would walk away and told him I'd be writing a review. I left the lobby area to go back to my vehicle. Because I still had to have the lug nuts done. So I now have tires with 60,000 miles of warranty and I have to go back to big o every 5000 miles to keep the warranty and not void it. I HATE I have to go back. But that folks will be the last and ONLY little business they will get from me ever in life. I wouldn't recommend them to anyone. And if u still go there get a second opinion before letting them fix things. They are not very trustworthy for sure. BEWARE OF THE BUSINESS PRACTICE FROM BIG O. it sucks. read more

Big O Tires - Quote saying I need work that my pics prove I dont need. Big o is a rip off. - Tires Near Me - Bozeman, Montana

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Bought $1200.00 tires here for my truck. After install the psi was all over the place and the wheels where not calibrated to there location. I've be been in multiple times to try to get a rotation. I'm told two hour wait. I go in today and ask for a rotation. I'm told "this ain't McDonald's dude" by the front desk guy. This place is the worst! Interwest tire in Belgrade is sooo much better. read more

I've been using Big O Tires for years (since 2006). I have purchased tires, and I regularly get my oil/lube/filter services here. I've always had good experiences here, and a lot of other reviewers have, too. There are a few that have had bad experiences due to arguably high or unreasonable expectations. I hope the owner will continue to provide excellent customer service and help the employees continue to improve their CS skills. This is a great shop with a long history in Bozeman, and I want them to stick around! Keep up the good work, and don't forget to look for ways to improve. Thanks!! (PS a complimentary OLF for inconveniencing a customer, in hopes of restoring damaged relations isn't too much to ask :) read more

This location operates on a first come - first serve basis, but not really. I recently brought my car in for brakes and an oil change. I was the first to arrive, promptly checked in at 7:59 when they opened, and was informed the car should be done by 1pm. When I returned at 1pm our car hadn't even been pulled into the garage!!!!! Rob provided the explanation that they only have 3 mechanics, 1 has been working on a car since January. The other two mechanics were working on the 4 people ahead of me arriving at 7:59, 8:17, 8:26, and 11:49. First come, first serve? It seems that even for basic maintenance. like oil changes and brakes, the store is operating on a, 'we might get to it today... its possible...' basis. At the very least they are suffering from some major time management issues. Furthermore, I left a review on the Big - O website, which has been deleted due to the low rating. Imagine, a mechanic with only 4 and 5 star reviews. Deleting feedback to lie to the public about the quality of service providing is a disgusting level of dishonesty... even for a workshop!!! Big O Tires is Bozeman is highly not recommended, they might not do the work, it won't be timely, and they are willing to actively lie about their quality of service! read more

I have been going to Big O for a few years, not anymore... Yesterday I took a vehicle in because it was having some issues with starting, not one but two auto parts stores in the valley tested my battery and said it was fine, and I was almost sure the issue was something to do with the serpentine belt, and told them this. The guy at big o soon assured me that I needed a new battery before they could test anything else, I said okay (I knew this wasn't the issue but understood where he was coming from) then they told me that the battery was the only problem, and that my vehicle was good to go.... I was driving to big sky this morning and lost the serpentine belt all together, not sure if anything else is damaged because of this, but now I not only paid almost $200 for a battery I didn't need, but my vehicle is now not drivable. It is a shame I cannot give them zero stars. read more