I'd give them a zero if it was available!!
Today my wife got a flat tire, no where to stop without blocking traffic, so what does one do in a situation like that? Only thing a SMART person would do to avoid causing harm to many others driving along that road......drive to nearest spot to be able to pull over! Ok, with that said... we went on vacation back in August and driving through Belgrade Montana decided to purchase some new tires at a location I had previously had trust in for many many years....which is now part of Point S tires. Everything was pretty good, however a guy named Cody Wiseman there was kind of arrogant, but no matter, they still got me in changed my tires and explained that my tires would be covered "no matter what" in any of the locations in the little brochure they gave me with my receipt of purchase. Ok so far so good, tires were great. Then today happened. We go into the Meridian Idaho location and they tell me it's not under warranty because it was driven on while flat, even if we had to get out of the flow of traffic to not cause any harm to anyone else on the road which I THINK IS IMPORTANT!!! So I ask ok, so there has to be something that can be done due to the circumstances....guy in meridian told me to call that location, so he called for me...talked to Cody Wiseman....NOPE, nothing, no compromises or anything....so I call him up personally to see what can be done. I tell Cory Wiseman there the issue and he says sorry I cannot help your stupidity, I say, excuse me?? Did you just call us stupid? And he says, NO, I called YOU stupid!! For one, everyone knows that driving on a flat can damage more than just a tire and NO ONE would normally do this....however, AGAIN, under the circumstances this was not the right thing to do for everyone else around. Now, each Point S Tire is locally owned and there really is no Corporate number to call to get this guy fired or even reprimanded for the behavior he displayed over the phone to us. The guys in the Meridian Idaho store were shocked and and a bit embarrassed to say the least when they heard it. They explained to me that it was very unprofessional of him to do and that even at their store in this situation they'd have replaced the tire for me for nothing based on the circumstances. But this guy, the very moral and great guy that he is NOT, did not even flinch before he called us stupid. Also, the meridian idaho store pulled out this warranty pamphlet to show the warranty and I was confused a bit because in the envelope that I was given at the Belgrade Montana store, they gave me my receipt and a brochure of the locations that would honor anything that happened to my tires.....what I DID NOT RECEIVE, was that very pamphlet of warranty information...regardless of the lack of ability to even do a simple mundane task to provide this, being that it is part of their job to do, there are far more problems with that location. If he is the owner, manager what have you, don't expect any thing good, I have to assume that his parents raised him better than that then to just outright call people stupid when just listening to their story/circumstance, I was not even barely into describing what had happened before he just immediately called us stupid. I hope this finds the masses and I hope that karma prevails here. This guy should not be in business or if he is not the owner, then he needs to be relieved of his duties to move on to another company that approves of that kind of intolerant behavior. I can say that not all Point S Tire locations are like that one, But because of his inadequate ability to be a professional, it cost me another $212 to basically get my tire fixed. Eventually you will see this Cody Wiseman, and I hope you sleep well at night knowing that you have peoples lives in your incapable hands, risking their lives an others. read more