I chose to go with B&L due to their reviews on yelp as well as the openings that they had available. I initially called in to the front desk and spoke with Maui and informed him that my turn signals and high beams needed to be fixed. I also explicitly stated that I was planning a move across the country and needed ALL of my fluids changed, as well as my tires rotated. He informed me that it wouldn't be a problem and that it would get done.
After dropping my car off I didn't hear anything for the entirety of the first day. This was the first point in which I thought something might be off. I called and spoke on the phone with Maui again, asking him what the status on my truck was and was assured that it could be done by the following morning and that someone was working on it in the bay as we spoke. The following morning comes and I hear nothing yet again. I finally call at 3pm after missing another day of work and his response is, "Oh I thought the automated text was sent out, yeah it's done you can come get it." Not a big deal, I was just happy my truck was finished and ready to go at this point.
I show up to B and L and pay the $684.20 that it came out to be, which felt a little steep, but again, I was just relieved to have my truck ready for this long haul move. I get into my truck and notice that one of my turn signals is hyperflashing instead of blinking at the normal rate. I also notice that my "change oil" alert is still up on my dash. I go back into the office and inform them there is something still wrong with the headlights and it looks like they missed some things. At this point they direct me to the floor manager (I think that was his title), Russ, who goes on to tell me that they didn't fix the taillights, only replaced fuses and popped the taillights out. There was nothing about my chief complaint for the truck being that I needed my fluids changed and the truck ready to move across the country, that it was only my turn signals and high beams that were documented. He continues to tell me that they have a new guy in there and it was a communication error that was probably missed. The "Deferred Work" sheet shows that his mechanics identified that I needed my transfer case fluids changed, front/rear differential fluids changed, and an oil change, amongst other small things. When I told Russ that I had communicated that I needed all these changed to front desk worker Maui, he again called it a communication error and said that I hadn't "paid for anything to be fixed and was only paying for diagnostics." Absolutely ridiculous that it takes nearly $700 to have these people "diagnose" something that was directly told to them.
The correct way to handle this situation would have been to take my truck back in and right the wrong they committed by getting the fluids changed using the 700$ of labor I had already paid for. Instead I was offered a free oil change and told they could get it in next week again. No thank you. read more
