Used to be our go to repair shop. But since Brent left I'm the service is far under par. They guys at the desk didn't even listen to my issue so when I picked my vehicle they same thing was wrong upon starting it up. Then they proceeded to argue with me about it. Never been treated worse at a repair shop. read more

I chose to go with B&L due to their reviews on yelp as well as the openings that they had available. I initially called in to the front desk and spoke with Maui and informed him that my turn signals and high beams needed to be fixed. I also explicitly stated that I was planning a move across the country and needed ALL of my fluids changed, as well as my tires rotated. He informed me that it wouldn't be a problem and that it would get done. After dropping my car off I didn't hear anything for the entirety of the first day. This was the first point in which I thought something might be off. I called and spoke on the phone with Maui again, asking him what the status on my truck was and was assured that it could be done by the following morning and that someone was working on it in the bay as we spoke. The following morning comes and I hear nothing yet again. I finally call at 3pm after missing another day of work and his response is, "Oh I thought the automated text was sent out, yeah it's done you can come get it." Not a big deal, I was just happy my truck was finished and ready to go at this point. I show up to B and L and pay the $684.20 that it came out to be, which felt a little steep, but again, I was just relieved to have my truck ready for this long haul move. I get into my truck and notice that one of my turn signals is hyperflashing instead of blinking at the normal rate. I also notice that my "change oil" alert is still up on my dash. I go back into the office and inform them there is something still wrong with the headlights and it looks like they missed some things. At this point they direct me to the floor manager (I think that was his title), Russ, who goes on to tell me that they didn't fix the taillights, only replaced fuses and popped the taillights out. There was nothing about my chief complaint for the truck being that I needed my fluids changed and the truck ready to move across the country, that it was only my turn signals and high beams that were documented. He continues to tell me that they have a new guy in there and it was a communication error that was probably missed. The "Deferred Work" sheet shows that his mechanics identified that I needed my transfer case fluids changed, front/rear differential fluids changed, and an oil change, amongst other small things. When I told Russ that I had communicated that I needed all these changed to front desk worker Maui, he again called it a communication error and said that I hadn't "paid for anything to be fixed and was only paying for diagnostics." Absolutely ridiculous that it takes nearly $700 to have these people "diagnose" something that was directly told to them. The correct way to handle this situation would have been to take my truck back in and right the wrong they committed by getting the fluids changed using the 700$ of labor I had already paid for. Instead I was offered a free oil change and told they could get it in next week again. No thank you. read more

It was just a little difficult getting in but overall I'm very happy with the service I received! The mechanic and Natasha were very helpful on the phone! I wasn't charged a ton of money for diagnostic codes, however, when I got my car back it ran like a dream. I couldn't even turn the wheel without thinking my car was going to explode but now it's like it's a brand new car. I'm so appreciative for this mechanic! read more

My alternator failed and every other place in town quoted me 500 or more, some even 800! The helpful staff explained that my vehicle has records of some mechanics taking less time than the system suggested, so they would charge either 400 or 500 depending on how long their specific tech took to do the job. Expecting them to say 500, it was only 400! Plus they give a longer warranty on labor than most in town(2yr/24000mi) and the part was covered under a lifetime warranty that they explained how I could make a claim in the future should I need to. Very friendly people who were quick, honest, and helpful. Would definitely go back! read more

This guys are amazing. I took my truck to fix the sunroof and they did an exceptional job with that. And the price was very reasonable. I was unable to pick it up myself because of some personal issues i had and they actually delivered it to my house the very same the truck was ready. I can't recommend this guys enough and for sure i will be back if I ever have a problem with my cars. Thank you B&L team read more

I was referred to B&L by Napa for an electrical repair on a work truck. Unfortunately, I ended up with a worse-running vehicle and less money. First, they had trouble diagnosing the problem and charged me about $150 for their efforts. While disappointing, I didn't have a problem paying for their time and effort. It was especially disappointing when the bad miss had occurred on the way to B&L and on the way back. I returned with the truck for another try with only a few more miles on the odometer than when I left (just home and back). They said they found the problem with two sensors (one was new) and wanted to change them (they literally said I wouldn't be back). About $350 later, with a claim the truck was fixed, it ran worse than ever. More disappointment. I parked it and called much later, hoping for some help on the issue. I hoped for some explanation or solution but they said the sensors were just replaced to help with diagnosis and that I could schedule to bring it back for more work. I asked if they would give any break on further diagnosis and there was none to be had. Turns out they were right, I won't be back with that truck or any other! I can guess and throw parts at it; I was hoping for either a competent diagnosis or a professional response or maybe a bit of responsibility and received none. I hate giving bad news and asked really specifically and carefully if they were sure that this was how they thought our relationship should end and was met with certainty and disregard. I'm sure I was unlucky but I'm sure they could have been a lot more helpful as I was more than willing to meet them in the middle but how much money can you throw at a repair be met with nothing in return?? I would advise you be careful before spending money here. read more

Had my van break down outside of Bozeman. Called B&L who was closed on Sunday but someone answered anyway. They took in my van & fixed the bearings which were blown. Very reasonable price for the work performed and relatively fast. I'd recommend B & L Quality Repair to anyone! read more

I chose these guys based on my mother-in-law's recommendation as well as their proximity to where my car broke down. I just got my car back after my first visit. These guys are admittedly friendly, but the whole transaction was lackluster. They took down my number wrong so they weren't able to get in contact which necessitated several rounds of calls on my part and slowed down the repair by a week at least. My repair also ended up costing twice as much as they originally quoted me due to labor costs. Also, when I showed up the car wouldn't start so it required an additional half hour of sitting in their waiting room while they figured it out. I'll give these guys the benefit of the doubt because they seemed nice, but the first impression was not ideal. I'm not sure that I'd return or recommend them. Albeit the car runs and the work turned out ok, but for the aforementioned reasons, I think I'll keep looking. read more

They are as good as they advertised! If not better. Super friendly and know a ton more then I do! Highly recommend

These guys are the Nicest Mechanics ever! Natasha at the front desk was also really great. These guys will literally stop what they're doing to see how they can help you and without nickle and diming you. Wes was Awesome and so very helpful. I will definitely be back soon, as well as recommend B&L to everyone. It's hard to find a shop you can trust, but quality is literally in their name and their business. Thank You B&L and see you soon!! read more

Bought a brand new 2019 Mazda cX5 from dealer located 190 miles away I knew I would not be doing oil changes and minor repairs back at dealer when I bought car. Went into a place in Bozeman and asked if they would service my car. They said they only service European cars and pointed to a sign. The sign said European cars and Subarus. Told them Subarus were Japanese. Found this place, glad I did. Changed oil at a very decent price. Very nice people to deal with.They also have a Mazda certified mechanic on staff so this will be my go to service place. read more

I'm very pleased with the whole experience I had at B & L Quality Repair. Ken is very personable and I can tell he truly cares about people from our interactions on the phone and in person. The quote was accurate, the price was reasonable, and my car runs great again! Thank you guys! read more

Wow...what can I say about this shop. Fabulous guys run it; they repair your vehicle in the time frame that they state and do the repairs that are needed. The cost is very reasonable. Great Shop; Great Staff. AAAAA++++++ read more

Everyone here is awesome! Honda was charging me waaay too much for poor results. I came to these guys and wow...super impressed!! Every time I called I was greeted by Natasha and was always cordial and able to inform me in language I could understand. I will never go anywhere else!! Thx Ken and Natasha!! read more

My daughter brought the Expedition in for ongoing electrical problems that other shops couldn't fix (or didn't want to). They diagnosed the problem and fixed it in short order. I wished she would have brought it here sooner. They are worth every penny (and probably a lot more). My sincerest thanks. read more

I have had several repairs & maintenance work done on two different vehicles. I appreciate the straight, direct answers, fair pricing and outstanding quality of work the whole team provides out there. My experience has primarily been with Ken and James. Both standup guys and really know what they are doing. They have also been very accommodating to my schedule and time restrictions. read more

These guys are great! I took my car to have a leaky fuel injector replaced, as well as a few other things. I was referred to these guys by a local parts store. They are very knowledgeable and made sure I was informed on what was needed. I took my car on Friday and apparently these guys worked overtime just to get my car back to me by Saturday morning. I didn't shop around for estimates, so I can't comment on price comparison. After talking to these guys, I didn't want to go anywhere else. I think their prices are very good, and I am very satisfied. I highly recommend this shop, and will be using them for all my future auto repair needs! read more