I had a check engine light telling me that cylinder 2 was misfiring on my Mazda Tribute. I took it into PowerTrain to fix the problem, explained the symptoms, and told them that the last time I had the vehicle in their shop they had told me to replace the fuel injectors (which I didn't have money for at the time). I also asked them to fix two doors that had broken locks. Three weeks later I called to inquire on the status of the work, and they told me it had been done for a few days -- but they had forgotten to call me. I paid them over $1000. The engine misfired and the check engine light came back on before I even reached home. Only one of the doors was fixed. There were dirty rags and broken door parts left in the vehicle. I have to assume that they actually installed the new parts that they charged me for, but why didn't they test to see if they fixed the problems?
I took the vehicle back in a week later, expecting them to make it right and only charge me for new parts since both issues should have been fixed already. They replaced all six plugs and the coil on #2 with one they had "laying around the shop" -- whatever that means -- was it new, used, what? They were unable to find the parts to fix my door (even though my google-foo leads me to a few different sources with 2-day shipping). They charged me for a new coil (I hope it was new), new plugs (even though the plugs in there were less than 2 years old) and 2.5 hours of time. I fail to see how they spent 2.5 hours replacing the plugs -- I did it myself in less than an hour, and the coils have to come out during the process -- so installing the coil should have been included in the labor cost for the plugs.
They had my vehicle for over a month in total. The front office guy was very rude, and I suspect that the front office lady I originally talked to failed to give the mechanics all of the information that I provided about the symptoms and what I wanted done.
Their mechanics might do good work, but it seems like they just keep replacing parts until they fix an issue rather than spending time to actually diagnose the issue from the get-go. Their office staff seems to be unorganized and their prices seem to be higher than their competition.
I highly recommend avoiding this place.
Edit (Dec 15, 2016): Now they are threatening me with a lawsuit over this truthful review. Classy.
Edit (Dec 16, 2016): In response to Trishia H. You never asked me to take my business elsewhere, I told you I would not be back. You sent me a link to an article stating that leaving a bad review on Yelp could lead to a lawsuit. How was I supposed to take that if it was not a threat? The above review is 100% truth, there is no defamation.
I just checked my phone logs, you never called about my vehicle being done. I had to call you. I was not on vacation, I was here in the valley the entire time. If my phone logs are wrong then where was the voice mail? When I called and picked up the vehicle on 11/28 there was no mention of anything else wrong with the vehicle.
You had my vehicle in your shop four times for the same issue. The first time you just turned off the check engine light and told me to replace the plugs (which I did myself in less than an hour, and yes the intake has to be removed). You mention the second time my vehicle was in the shop where you ran the motovac and replaced the fuel filter and told me I needed to replace the fuel injectors. I am not rich, so instead of having you do that right away I let my vehicle sit with very minimal use for a year before bringing it back in. The flush and fuel filter did not fix the misfire (you would have known if you test your work, which you apparently don't).
When I called to setup the third appointment for this misfire issue, I specifically told you or one of your associates at the front desk that I was having issues with a misfire on cylinder #2 and that I needed you guys to fix it for me. I told you that you had told me to replace the injectors on the previous trip in for the issue, so on top of figuring out the problem, just go ahead and replace those. I _never_ told you to skip the diagnostic, I asked you to fix a problem plus some other work that either needed to be done (doors) or that you told me needed to be done (injectors). Now I do recall being short on a description of the problem the morning that I dropped it off, but I had _already_ told you want I wanted done via a phone conversation when I set up the appointment.
You complain that I asked you to fix my doors when you are not a body shop. If this was going to be a problem for you, then why didn't you tell me to take it somewhere else for that work? I was disappointed at the mismatch color of the door handle (especially since I can find handles that are the correct color online), but I told you that it wasn't that big of a deal. Your guy was very rude to me about the broken lock issue, and in response I demanded that you refund my money. read more
