My story took place last year, I was traveling across country on a road trip from Washington state to Florida. Once I crossed the state lines to Montana and arrived just outside of Bozeman, MT I began experiencing mechanical problems with my SUV, a 2004 Porsche Cayenne S. As a luxury car owner, I was extremely hesitant on where to service my vehicle within an unfamiliar state and town, thus, I sought referrals by locals and took my vehicle to the where locals suggested, The Auto Works Inc. After a diagnostic test, Tammy, the Office Manager and Owner's spouse, informed me that my left fuel pump needed to be replaced as well as my fuel filter. (I later found that changing my filter was an unnecessary part and service charge The Auto Works Inc. tacked on). As a young single female consumer, I was unfamiliar with car parts and I trustingly agreed to shell out the $600.00 for labor and parts that Tammy required.
Tammy and The Auto Works Inc. were aware I had 2,600 more miles left to drive on my trip. I believe they performed a "quick fix" solution on my vehicle because they knew I was from out of town. Their warranty on their invoice states: "Warranty on parts and labor is one years or 12K miles Warranty work has to be performed in our shop & cannot exceed the original cost of repair." They knew that their would be no way I would be returning to their shop if parts needed replacement again.
Four days later I reached my destination in Miami, Florida and the same exact problems were happening to my car again - my car was completely undrivable. I attempted to contact Tammy and straighten the problem out with the merchant; either they could refund me the labor fee or work something out. I left a message with The Auto Works Inc., no one called me back. The following day I contacted a local certified Porsche mechanic in Miami and had my vehicle towed there. I also attempted to contact Tammy again, I was finally was able to get ahold of her, and she suggested to have the Miami mechanic contact her and later gave him the run around.
Due to The Auto Works Inc., "quick-fix" work they performed, to get my money and me out of their shop as quickly as possible, they did more damage than good. Both fuel pumps were ruined, as well as my sending units, which ran me an additional $1,200.00 not including the originally $600.00 I paid Tammy. As a young woman consumer, I feel I was targeted, mislead, and taken advantage of, by the Auto Works Inc. DO NOT GO TO THEM IF YOU ARE AN OUT OF TOWNER! read more