I had nearly a thousand dollars of service done on my 2013 Ford, including the rear gear case lubricant changed. Days later I noticed a puddle below the rear gear case. I brought it back after calling them a few days later. They struggled to take it in, and wanted me to leave it. I couldn't do that, after much hemming and hawing, the woman offered to give me a ride home. I decided to take a long walk and see if they could get it done in an hour or so. When I returned it was finished.
So the fact that I would have to return for correction of poor workmanship in the first place, then be put off requiring me to come back in a week was disconcerting.
The real issue I have is that this business has decided to not have employees wear masks. I asked them about their decision to disregard the governor's direction. They said it was up to the business to decide. I told them that their decision to not wear masks, and to enter my truck, handle my keys and just offer the truck back to me without a cleaning, was a direct attack on my health. The front desk person offered to give it a quick wipe, but I decided not to let a cavalier person sanitize my truck. I did it myself.
So they might care about the truck, but certainly don't care about the health of the owners. And the work was not properly done. They didn't wear masks the first time I entered, but that was before the Governor's directive.
I just can't give my business to anyone who outright refuses to comply with keeping their customers safe.
So I will not be going back. read more
