Today, my husband and I celebrated our 13th anniversary and after leaving the resort from…read moreAn awesome weekend, we stopped by Nordstrom Rack to pass some time. We browsed the designer glasses, but despite being clearly interested, no one approached us. Meanwhile, two associates assisted a Korean couple and greeted a white woman. Only when my husband gave one of the associates a stern look did she finally approach us, asking curtly if we wanted to see something. No greeting or friendly demeanor. Given the year is 2025, it's disappointing to experience such microaggressions. Nordstrom Rack, consider hiring staff who provide better customer service at this location.

Got my Ruby Woo Matte lipstick and a pair of Air Force 1's for my toddler for a reasonable price…read more They had a decent selection of designer bags but didn't really have clothing for the ample woman. Was happy that the line wait wasn't too long. The cashiers were getting people out quickly and that's always appreciated

Cashier lady was very friendly. OMG, I think this place might have everything... you just have to…read moredig through. But I learned that I'm too old to bargain shop this way. I love that it's in my neighborhood. I don't visit the store often because this location is surrounded with bargain stores like Marshalls and its sister stores. There's also Costco, Sam's Club, target, Kohl's, Walmart, etc... but it's worth the visit.

Worst cashier ever. Had no idea what she was doing and was counting my items while cross-…read morereferencing the screen. She said she overcharged me then tried to say she undercharged me. I left without purchase.... She was rude too and kept blaming the technology and not her own stupidity.

Love this store! Mt niece loves Ross dress for less and asks…read moreme to go there Lots of stuff not enough summer Sandler in the 7:30 to 8 that I line and my size and liking

Terrible Experience at Ross - Sterling, VA…read more I had one of the worst customer service experiences ever at this Ross location. I returned a pair of shoes that I had not used, yet the assistant manager, Oprah, treated me with complete disrespect and accused me of wearing them. I politely asked her to walk with me to the shoe department to compare the condition of the returned shoes to others on the shelf -- many of which were slightly dirty underneath just like the pair I returned. She flat-out refused. Not because she was too busy, but because she knew I was right and still wanted to be rude about it. She yelled at me in front of other customers, saying the only option I had was store credit -- even though I had the receipt and paid with my debit card. I have never used those shoes, and I was being honest. Instead of handling the situation with professionalism, she was confrontational and disrespectful. I've shopped at Ross for years, but this was enough to make me never return to this location again. If this is how they treat honest customers, I can't imagine how they treat actual issues. Completely unacceptable.

Incredibly fun experience browsing TJ Maxx for Spooky Season…read more Items purchased: Wicked: The Grimmerie Collectible Hardcover Journal - a 240-page hardcover journal designed to resemble the Grimmerie from the movie Wicked. Halloween Press On Nails - found nails I had wanted last year and was very overjoyed! Didn't spend much time here due to my busy schedule yet I love being able to shop here.

Visited for the first time and it was busy with lots of customers and merchandise that seemed…read morereasonable. Not many reps to help with seeking help however the reps were all at the check-out line.

I ran into Target to try to find noise cancelling headphones that would block out the TV. Leilani…read moregreeted me in the tech section and offered assistance - she helped me find affordable noise cancelling headphones and was super friendly and competent. Then I learned that she was actually the AT&T rep at the Target AT&T kiosk, going out of her way to help me with a Target issue that wasn't even her area of responsibility! She then helped me with looking at options for my aging phone and better plan updates (we are on AT&T). Leilani turned a chore into a pleasant experience forme!

Clean and not too busy, grocery and shelves had a few selections that were out of stock. Outside,…read morepickup area with a tent for the folks waiting in the heat, so that's good. Inside was a Starbucks, returns upfront, and then the standard cashier spots. They had a good number of self-service stations active but full-service only had two lanes open at the time.

Good selection of men's socks. This isn't always the case. Much respect to the organization of this…read morestore. This one is also very clean. Can't say that about all of them. Wish selection in other departments was so good. It's my hope that it's a supply chain issue. Very friendly employees. For once a relatively quick checkout. That also isn't at all of their locations. Tall guys might be frustrated here, as seems lots of shirts and pants on small side. Will come back though, and see if this changes. Good location for sure.

This is one of the biggest locations that just opened recently. And I love shopping at Marshalls! I…read moreprefer to do departure store shopping as opposed to a mall these days. You can find name brands sorting thru the racks, and they have many here. Prices are pretty reasonable and even better when they go on clearance. Even though this location just opened, there was already a huge clearance selection. While quickly browsing, I heard them calling cashiers to the front, so I knew there must've been a line forming. Sure enough, I had my husband go stand in line while I finished looking. Of course, I always find something , never walk empty-handed I also love where this Marshalls is located, TJ Maxx, and Nordstrom rack is across the way. You can spend a good amount of time here if you are a shopper like me.. I will definitely add this to my stope when I'm in town. .

I wanted to grab some groceries before finally heading home. I don't usually partake in Walmart for…read moremy grocery needs, but because it was so early in the morning in an area I am was not familiar with, it was my best option to get me home quicker. Quick tip, have a list ready to go pick up groceries. Another quick tip, remember to bring that list so you won't have to fight to remember what the purpose for stopping here was. Without everything in front of me, I had to make a list on the run, with items that I knew would make a meal. Hard thing is that every time I would remember an item, I would have to run to a different end of the grocery section. I didn't grab much, but I felt like I was overcharged a bit for some of the items. The total of the bill compared to the number of items just wasn't matching. I know, tariffs, inflation, and what not contributed to the price. But I still feel like the prices are getting out of hand.

Pick up here is horrible. I ordered an item a few hours ago and got the email that it was ready…read more Ive been sitting in the spot for 15 min and no sign of my order. I called the number on the sign and it goes to a message for Dec.

I was in desperate need to use the facilities. Funny thing is I didn't even mean to come here. I…read moreput in my GPS what I thought was going to be at a different area altogether. But when I pulled in here, I wasn't mad. Visiting a mall early in the morning is weird. It is mostly deserted. No stores open. Almost completely void of people except those in here doing their jobs. Kind of gives you the 'Dawn of the Dead' vibe, like you are one of the only survivors left in the world. Odd to say, but almost peaceful. This mall seems to be doing fairly well. I did not see many vacancies. Which is great, and almost always the case in this area. This mall feels vast. The layout feels like you need to know exactly what you are getting in here, or set aside time to allow you to freely wander in here. My stop, to use the facilities, took a bit longer than I expected. I have never been here before, and this was not a good thing. I ended up parking in what I thought was the middle of the mall, however, not knowing where the restrooms were, I ended up walking for a while. What was interesting was when I did finally find the restrooms, if I would have used one of the other entrances nearby, it would have been a much quicker stop. But I wouldn't have had the zombie vibe.

What is going on with this town center? I'm so disappointed that this nearby mall has nothing to…read morevisit. The only reason we visit is to walk the empty mall after a large meal at the Cheesecake Factory. My most recent disappointment is the closure sign at the Starbucks. Sometimes I stop in during the holidays to purchase from the See's Candy pop up. There's a new entertainment center that had laser tag, bowling and other games. The food court still exists but it's scarce.

No one offers any help, been walking stand no asks if you need help. It's not what it used to be.read more

Have been here over the years. The few employees left are nice people. Honestly I don't know how…read morelong this location, or others are going to be in business. There's a lot of junk, and very little substance. It hurts to be so negative, but going in here is like visiting a forgettable portion of 1987. All of the clothing is cheaply priced, and the lack of quality shows it. Watched Sears as it went out. Even JC Pennys website is awful, which compounds the bleeding even more. No tourniquet will save this. Their sections on everything from colognes, clothes, to shoes was laughable. There's no malice, but I just can't recommend this store, or any of their other locations. Sad to watch an old American department store disintegrate in real time.

I've been coming to this Macy's for years now. It still stands strong at Dulles Town Center. There…read moreis plenty of uncovered parking available, on the lower level, as well as upper level. There are fewer customer service counters in each department. There is one main counter dedicated solely for returns; however, specific items (skincare, cosmetics) should be returned to the corresponding counter. The service isn't the greatest either, I was told to go to multiple counters back and forth to return an item, until a manager from the shoe department finally completed the return. They still carry the same variety of items ranging from perfume/cologne, clothes, shoes, luggage, etc. Since this location is relatively smaller (than other nearby Macy's), it is easier to navigate through the different departments.

Terrible customer service, can't even provide the services they claim to provide. Bought a watch…read moreonline and made the mistake of using their free adjustment in store. Never again, they sent me somewhere else after they removed random links and made it somehow worse.