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    Big Diehl Tile & Marble

    5.0 (1 review)

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    6 years ago

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    Appleton Design & Construction

    Appleton Design & Construction

    4.9
    (27 reviews)

    It's been almost a year since we remodeled our kitchen. We are so happy we decided to use Appleton…read moreDesign & Construction. Tom and his crew were great! Whenever I had a concern or question, Tom or someone from his crew would quickly get back to me. One example of going above and beyond was when we unboxed our microwave for installation. Unfortunately, we unboxed our microwave on the 17th day after purchase. We thought we had 30 days. The microwave had a huge dent. I called the retail store and they refused to replace it. They said they could only give me a gift card for $40. Tom was able to use his contacts and the store then replaced the microwave. I also appreciated that Tom listened, gave suggestions and helped us with how I wanted the kitchen to function. Our family and friends still tell us how much they like the set up and style of our beautiful kitchen!

    Tom and crew did a lot of work for us but he and his crew missed the mark when it came to making a…read moreconcrete countertop for our kitchen. This concrete sealant or whatever you want to call it was apparently the first time this product was used by him which I would not suggest he do with anyone else. I believe he had a choice to use an industrial grade product (as I requested) since our request was to make the countertop "shine like Costco's floor" but this is what the product looked like after a few months. He guaranteed that he would redo the countertop to our satisfaction but he stopped working on this even though the final product came out looking like crap - and after the third attempt as well. Unfortunately Tom elected to no longer work with us after I pointed out some of his other shortfalls so just keep this in mind when getting bids. Tom often likes to use a guesstimate bidding versus providing a formal quote. Sure it cuts down on costs, but you might not get what you thought you were getting since nothing is in a formal quote many times. I could point out other things that just were not done very well like when our Sub-Zero fridge showed up and Tom's crew didn't read the specifications correctly so the crew could not install the fridge and Tom's crew had to fix the opening in the kitchen and then the Sub-Zero crew had to come back a week later. The instructions were clear and Sub-Zero has very detailed specs - but the crew didn't pay attention to them. Again, just things like that were a normal occurrence throughout the entire time we had Tom do our projects. His father's custom kitchen cabinets turned out ok - looked very nice, but some of the trim pieces were not lined up on other areas. Just little annoyances. Anyway, nice bunch of people, but not what you'd expect for the several tens of thousands of dollars we spent over a year.

    Blackstone Granite & Marble

    Blackstone Granite & Marble

    4.8
    (110 reviews)
    $

    I love these guys, they gave me a renewed faith and trust in what a good contractor looks like. We…read moreended up having them do our backsplash in quartzite because we loved our counters so much and we trusted them. Here are a few things that set them apart from other contractors I interviewed: 1) responsive but not pushy. Some stone fabricators in San diego are incredibly pushy. 2) professional- in communication and in the way they do their operations. 3) high tech machinery and a clean cutting room. They let me see the cut template before cutting. 4) high attention to detail. 5) a proper itemized contract. Some contractors would just send me a text message with rates. That's not the way I want to do business, especially when thousands of dollars are being exchanged. The way they did quotes and contracts is what made me pull the trigger. They were mid point on price but for the service and quality you got, i felt it was a great value. I also love giving my money to a nice, hard working family. Thanks Sam, we will definitely use you again and recommend all our friends and family! You will not be disappointed. - sincerely, a high maintenance, overthinking customer :) hi Also, for those curious, the slab name in picture is a quartzite called Levezzi Classic. I purchased it at arizona tile (who is also fantastic). Blackstone had some similar quartzite but i had already put a hold on the stone before i found blackstone.

    Cristina and Ana at Blackstone Marble were wonderful to work with. Cristina showed me some remnants…read moreand was incredibly helpful, and Ana took the time to answer my questions over the phone with clarity and expertise. Both were very responsive, kind, professional, and highly knowledgeable. I truly appreciated their help. A phenomenal experience all around!!!! Thank you very much!

    Big Diehl Tile & Marble - tiling - Updated June 2026

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