Look, nobody likes having to your car worked on. It is almost always really expensive, time consuming, and inconvenient, and it does not take much to make it go from bad to worse. The good news? Places like Big Chief Tire. I have been coming here for years woth a variety of cars, and every time they are 100% up front and truthful, and when things change they let you know right away. Their work is always excellent, and the counter people are courteous and professional. BCT is my go to for any and all tire work. read more

I came in for a simple valve stem replacement. I waited 30 minutes before someone else was pulled in before me. the tire was off the car already... just grab the dang thing and boom bam tuuuuugagag!!! I wouldn't recommend anyone to go here unless you have time to waste... I ment wait. maybe I came on a bad day .... idk. customer service was great thought... read more

So far, they've been great very honest and upfront. I have a very good warranty and they understand that and that warranty is from the manufacturer and they are very respectful of that. read more

Worst experience ever. Front desk lady with tattoos has the worst customer service and literally got upset when her up sales didn't work. My dad who's a retired mechanic told me exactly what they did. Don't trust car businesses who don't allow you to view them do a simple oil change. Sneaky devils never win read more

I am completely impressed by Big Chief! I brought my 2023 VW Jetta SE in for new rear brakes & rotors. They fixed it and they sound so quiet! I was impressed by the exceptional professionalism & top tier level of service Josh provided me. Thank you so much! This is my new car care home! read more

Big Chief Tires exceeded my expectations, they were honest and did not give me the run around. Quoted me a great price! The amount of service time was less than two hours. They completed a task, their other competitors couldn't. Value, honest, timely, and work quality was above anything else. Also Thanks to Mia(service writer)!! read more

The best in service and quality. They are fast, thorough, and keep track of previous services to ensure accountability.

This is my second visit to Big Chief Tire Co. and once again the surpassed all my expectations of customer service and impeccable quality care for my vehicle! I cannot thank Shaun B. enough for the extreme car he took when servicing my vehicle, especially working with morning larger than average tires on my custom wheels! Again he performed quality work, done right the first time, which very hard to find these days! Mia is also a person who stands out! Always patient, friendly and answers all questions confidently. Her automotive knowledge is impressive! The entire staff is always friendly and greets you, if you are directly working with them or not! These guys are located on Phillips Hwy! Go see them! I highly recommend it! Thanks Again! read more

There were a lot of cars waiting to be repaired, but I had an important appointment I needed to get to so they accommodated me and took me basically right away, and my husband has had his work done on our 10-year-old vehicle at this location as well previously and was very satisfied. The lobby is big and clean and they do work on all kinds of the vehicle brakes suspension alignment, oil, diagnostic, etc. I had a screw in my back tire which just needed to be plugged up so I can get on the road and get to where I needed to go, and that was done Efficiently. Everyone seems very professional and knowledgeable. Chris helped me at the front counter and got my vehicle taken into a bay quickly. I appreciate that so much.!! highly recommended for all sorts of work at this location. The price for the repair couldn't be beat. They were awesome.!! read more

Big Chief Tire is amazing! They have very kind customer service. They checked out my car and didn't charge me. BCT always has low prices and their mechanics are real people who care. I recently stopped going to my dealership. I should have left them years ago. I'm extremely happy about Big Chief Tire. read more

I gave two stars for trying. I took my vehicle in because the driver side shook when turning left. Big Chief took it three times for a test drive and said they could not find anything wrong that it was safe to drive. I left got on the highway and it shook like crazy when the wheel went left at all. So I went home and searched for Charles who used to manage this place years ago. I found his number and went to see him because he's just an amazing guy. He drove my car and felt the horrible shaking and in 8 min diagnosed that the rack and pinion was going bad. Not sure why Mike or the others couldn't diagnose but I do appreciate Charles expertise in finally figuring it out. Anyone else looking for Charles he manages a European shop in Jacksonville. read more

Big Chief Tire - Charles - Tires Near Me - Jacksonville, Florida

Efficient, quick & informed. Price was fair. Close by my house. Check your prices as I found others prices better.

I would like to comment on excellent service I received at Big Chief on Phillips Hwy. In Jax.Fl. The personnel at the dealership was very courteous. When we ran into an additional problem with tires they again as above very courteous and efficient. My van was kept clean as I desired. I could not asked for better service and price was better than most. When service is needed I will be glad to return to Big Chief. Fred read more

You basically have to hold the staffs hand for them to get everything done in a timely manner. I sat and waited for 30 minutes after my vehicle was finished because they didn't ask me for my information. They should try a little harder for the customers. read more

If you need a tire repair, note that they are in business to sell new tires. They told me that my fairly new tire could not be patched and I needed to buy one of their tires (which would not match my other three). I went to a Chevy dealership and they fixed the tire and told me it really wasn't much of a patch. read more

I have been bringing my cars and trucks here since the late 70's. They have great prices, are friendly and professional. Biggest thing to me, is that I trust them. I have had experiences with new car dealers saying I needed something done, and have found out more than once that I did not need brakes, or tires that I had been told were urgent. Each time I went in, not asking for second opinion, but had called and found out they had a better price. I went in asking for the work to be done. They could have just sold me what asked for, but instead demonstrated integrity, putting the customer ahead of profit. That's why I am a customer for life. I have been bringing my cars and trucks here since the late 70's. They have great prices, are friendly and professional. Biggest thing to me, is that I trust them. I have had experiences with new car dealers saying I needed something done, and have found out more than once that I did not need brakes, or tires that I had been told were urgent. Each time I went in, not asking for second opinion, but assuming I needed it. I had called and found out they had a better price. I went in asking for the work to be done. They could have just sold me what asked for, but instead demonstrated integrity, putting the customer ahead of profit. That's why I am a customer for life. read more

went into Phillps Hwy today for a follow up. Josh the manager saw me immediately and solved my problems. I left knowing that Big Chief really is all about premium service. Thanks Josh. Charles Myers read more

I am sad to know that Steve, who was the Manager for more than twenty years is now stepped down and semi-retired now. He is helping out with the paperwork at Normandy location. Ian helped me today. He was top Notch and knew what he was doing. All of the entire staff are top notch. I had my brakes done last weekend and I was told I needed two tires. Metal was coming out of one tire and the other was bald. They had me in and out of the door within 45 minutes. I feel so much better now. I did but the roadside protection for only $10.00 extra per tires. It is good up to 3500 miles. They will rotate all of my tires for no charge, since I have all Big Chief tires. I have been coming here for more than twenty years and every visit, I am pleasantly surprised with their Professionalism and kindness towards others and myself. There are at least three locations. If you need tires I would vouch for their integrity to take great care of you. Thanks again Ian. Great doing business with you today. read more

Went to have my tires rotated and balanced in my new dually truck several months ago and althouhh they did the job, they completely marked up the wheel of my new truck. Unfortunately it was raining when they finished and I did not see this immediately but noticed when I pulled I exit the truck as soon as I got home. After informing the manager and gm that I would t be able to come back for them to see it for a several weeks due to work, they agreed that would be ok but that they would take care of the damage (even sent and posted pictures in another review at that time). Well low and behold when I take it there several weeks later, they say they don't see how they could have done it and to keep me happy they'll pay for half a wheel... this ship damaged a $400 truck wheel on a brand new truck and then wanted to act like they were doing me a favor by paying for half of it. I make it a point to tell everyone about my experience now. I won't go broke over a $400 replacement wheel, but I will make sure I cost them more in lost business with how many people I tell about my experience and their lack of willing to completely correct their employees error and damage to my truck they refuse to fix. read more

Josh at this location was my guardian angel! The dealership tried to sell me on many things that I did NOT need. He explained everything to me and showed me what he was talking about. I feel confident that my car is now safe and I spent my money on what I Actually needed. ASK FOR JOSH!! read more

Big Chief Tire - Tires Near Me - Jacksonville, Florida

This place was hoppin when I got here at 7:30 this morning, thank goodness I made an appointment! There have been a few who walked out due to a wait of about 45 mins to an hour, with an appointment you skip to the front of the line. Came in for four new tires. Did some searching and big chief had some of the best prices for tires/alignment. Of course this is for what I wanted but I looked in Jax and in Gainesville because I am heading that way in a few days. Bald tires are never good to drive on, but the staff here at big chief made the fix quick and as affordable as I could find for a whole new set of tires. So much for writing my review ahead of time. It took an hour and a half to get my tires on. I've never had to wait that long, especially when I have had an appointment and showed up on time. I think that was mainly because whoever was doing them cracked two of the caps on my wheels. One had at least a three inch piece broken off. They claim there was nothing they could do, that they were already cracked. Not sure, seemed kind of fishy. Maybe had it not taken so long I would have been inclined to believe them. But after the amount of time I waited... I wasn't happy. They cracked two caps... I would have liked to be told that when it happened instead of after two were damaged... doesn't seem like the best business practice. read more

This company is awesome, they have various locations but can help you regardless where you originally purchased your tires. They can locate you numerous ways including your phone number. I thankfully purchased the additional coverage and have used it a few times, cant control road litter. They have a variety of options and excellent service. Call ahead to confirm your size is in stock. read more

Big Chief Tire - Tires Near Me - Jacksonville, Florida

First of all NEVER buy the road hazard insurance from this company. They always find excuses on why it can be used . And your stuck buying new tires . Which are reasonably priced. And they work hard but nothing worse walking out feeling hustled . I have decided to move my business to a National chain that hopefully focuses on service and not profits. read more

I and my auto mechanic have been bringing my vehicles to Phillips Hwy Big Chief Tire for years; I've been a satisfied customer until today. My TPMS system was not working properly and I previously had brought the vehicle in to be diagnosed. Today was the scheduled appointment to repair my vehicle. I dropped it off on time and decided to wait on the vehicle since it was to be a 60-90 minute job. 3 hours later the office tells me that they've diagnosed the problem and wanted to know if I wanted repairs made to the TPMS system. I reminded them that was the reason the car was in the shop. At the fourth hour, I asked the front office what the status of my vehicle was; they told me that it was being worked on and would be ready in about 15 minutes. I responded that I had physically been observing my vehicle hanging out of the bay for the past 30 minutes and that no one was working on the vehicle. The office man then called the manager who was in the work bays for an update. The manager had to be reminded that I had been waiting on-site for my vehicle to be repaired which based on what I overheard was "news" to the manager. Finally, just before the fifth hour, the manager let's me know that the vehicle would be ready in fifteen minutes and that he was waving the repair fee. The "no charge due to customer satisfaction" on the receipt is welcomed and I do appreciate it. But the lack of an explanation or apology, added to the aggravation of poor communication and out right misleading communication - repeatedly, pretty much dissolved any trust that I had built up in this business. read more

Came here due to a low tire notification on both my front tires and to get my brakes checked out because they had been squeaking a bit when I apply them. I made a reservation online first thing in the morning and apparently that's when everyone goes. I was in no hurry so I didn't mind. The place was bright and open and not dark and scary as some service shops can be. The service advisors are friendly and welcoming. I was in and out of there in about an hour. My advisor said that they could find nothing wrong with my brakes and suspected that it was just dust and moisture causing it to squeal. The tech cleaned them up and inflated my front tires to the recommendation free of charge. I was very grateful and impressed. I would definitely consider them again if there's a problem. read more

I have been to big chief tire twice, mind you they are the only shop in Jax who do tire alignments for big wheels. Each time I have went up there, something magically is wrong each time. Really considering taking my business elsewhere if I can find another shop. read more

The new team at this location is superb. The manager, Josh, treats your car as if it were his own. He wants the car to be perfectly repaired and his customer satisifed. Jordan, one of the top techs, is his excellent right hand man to make the job happen up to the level that Josh wants the shop to be. These guys went above and beyond to make sure I was completely satisifed. Thanks so much! read more

The team was able to get me in and out quickly! Very professional and courteous. They have a nice waiting area as well.

Go to Big Chief on Philips Highway. You will meet the nicest, most helpful guys who consistently ensure extremely competitive pricing and the best customer service. No more Tire Kingdom. No more Tires Plus. No more big franchises that charge an arm and a leg. For the price of two tires and installation that the franchise quotes, I got two tires, installation, an alignment, a synthetic oil change, and wiper blades for the same price. They will repair tires that the franchises claim are unrepairable because franchises want the big sale. The comfy waiting chairs are wonderful, it's almost like hanging out in a living room with friends. Thanks, Big Chief! read more

Got a leveling and lift kit put on Toyota 4Runner and everything turned out great. Big Chief was very accommodating and was able to fit me into their busy schedule the same week. They called me about an hour prior to the work being done to give me an update. I even called them in the middle of the work being done to add an oil change to my service and they were happy to do one on top of the kit. Great overall service and will definitely go back to them in the future read more

No freebie here just ripped off. Not the same integrity as before. I would go some where else. They left my car in an unsafe condition and told me I needed services that I did not need. Thank GOD I went for second opinion. I went to have my tires balanced and rotated. After 3 plus hours they finally give me an estimate of the problems with my car. I called twice before picking up my car. Never did they say anything was wrong. When they were finally finished they game me an almost $700 estimate of what needed to be fixed. When I took my car for a second opinion, I found out that they had in fact actually lied to me based on the age of my car, not on the condition. Much less didn't tighten all the bolts. I guess I'm just luck to be alive at this point. read more

I Was looking for good inexpensive tires for My Benz I called and spoke to Joe and informed him I had an online quote he looked it up and said that he does not have the rear tires the rears on Mercedes are bigger than the front so I said I really did not want to mix and match , so he said give me a few hours to shop around for you I said fine but I would like to stay in the ball park of the quote . He said ok. So less than 24 hours he called me back and said he found 4 cheaper tires than the quote. Same quality tire cheaper price $55.00 cheaper are you friggin kidding me WHO DOES THAT ! Integrity . Joe was looking out for me the Customer instead he could of said I found 4 at the quote price but he did not do that I was impressed I ordered them had them on my car that afternoon very happy with there service as well . Thank you Joe again Big Chief Tires got a customer for life ! read more

Big Chief on Philips Highway = terrible terrible experience. I've been a customer of Big Chief Tire Company since 1985. I enjoyed dealing with the manager Steve Bennett who recently retired. Since Steve retired I guess I'm going to have to look for another business that is competent enough not to waste my time or money. Recently the brakes went out on my 2003 Suburban 1500. I called ahead to see if Big Chief could perform repairs because I had to have the vehicle towed since it had no brakes. I was told that they could do the repairs so I had the vehicle towed at my expense to Big Chief Tire. After they kept the vehicle overnight they told me that they could not perform the repairs because they would not be able to do something with the ABS brake system. They should have told me that in the beginning and save me the towing bill. I called a second repair shop to make sure they were capable of doing the repairs and then incurred the expense of a second toe to get to the next shop. The second repair shop was actually competent (a character quality that apparently Big Chief has lost). The second company completed the repairs and the brakes are now working good. It's very sad to see a business deteriorate that has been good in the past,... but I'm planning on purchasing future tires from one of the competitors after they pulled this boneheaded stunt. read more

This company is A+++! They are a class act. Don't go to the corporate tire places that only want your money. Big chief tires wants to give you the best product that will last. They have amazing service. Make sure to get their protection plan- it is worth the money! If you bring the receipt in, they will fix any problem you have with the tire! I like this place better than Costco too! I always found that I waited forever with Costco and they didn't have a very good selection. BCT has a warehouse located in Jacksonville so if they don't have you tire at the store, they will likely have it in the warehouse. Support local and go to Big Chief Tires! read more

I recently visited Big Chief on Phillips Highway for a tire rotation and wheel alignment . I discovered that Steve has stepped down as the Manager which was disappointing although the staff seems to know what they were doing based on my observation of other customer's needs. I would recommend to schedule an appointment since they are very busy. I have been a customer for many years and find them to be very honest and are fair in their prices. A good shop is often based on the number of repeat customers which I encountered these many years of getting service done. I highly recommend this shop for all your tire needs. I hope Steve well in his new role and feel that he built a great team . read more

Amazing customer service! I brought 2 golf cart tires in for replacement and they did a fantastic job getting me in and out!!

I visited Big Chief Tire on June 30. I scheduled a 9am appointment for a brake inspection and was seen promptly. Upon handing over my keys, I was asked if I was dropping my car off or waiting. I very clearly stated I'd be waiting and sat in the lobby. Two and a half hours later, I was consulted that I would need brake pads and rotors and given the price. When I was asked how long this process would take, I was told an hour and a half to two hours. I ended up waiting four more hours. I was never once approached by any of the staff or given an update. I understand that businesses get busy and unforeseen situations arise, but after waiting three hours without even been approached, I asked for an update. Both staff members at the desk said they didn't even see me waiting in the lobby (again, I'd been sitting in there right in front of the desk since 9am) and that there was miscommunication because the shop didn't realize I was waiting on site for my vehicle. When I was finally called back to the desk upon completion of the brake service, I was offered no apology for the delay in service or having to wait for six and a half hours. In fact, I wasn't spoken to at all; I was simply told the price, paid it, and was silently handed my receipt. When I did get back to my vehicle, I had the pleasure of having to remove the dirty paper mats left by the mechanics. Overall, the brake service so far seems to have solved the problem I came in with. But, the lack of customer service or ownership of the time issue will keep me from returning to Big Chief Tire. read more

We purchased a set of tires about a year ago for my husbands Chevy 2500HD. We paid for the warranty and the road hazard. My husband has had to make multiple trips back because of leaking tires and was told they were fixed only to have to return days later with the same issue. One tire had to be replaced due to an unrepairable damage. Well this past Friday my husband had vibration start so he dropped the truck off. Per a text message he was informed that 3 out of the 4 tires were separating. This is occurring due to the fact that we were sold tires that are not rated for a heavy duty truck (all in text). Per the text message they offered to replace all 4 and charge us for the mount and balance $70 plus tax and we pay for the protection plan for new tires $95.04. My husband spoke to the gentleman at Chief this morning and he informed him that it will be $423 in addition the the $80. So at this point they will be charging us around $500. Confused as to how this could be since they recommended the brand new tires and they placed the tires on the truck and we paid for the warranty about a year ago that the total could be that much. The gentleman Charlie at the Phillips hwy location didn't want to take responsibility that his company made a mistake. We don't work in the tire industry and we rely on the "professionals" at a tire store to direct us in the purchasing of the correct tires. They even warrantied them. Come to find out they are trying to charge us $50 per tire since they drove for 30,000 miles. They recommended the tires that could have killed my family if they did separate on the highway. Not for nothing but my husband made a trip over 200 miles this past weekend pulling an over 9,000 pound trailer. Luckily he was borrowing a friends truck since ours was at the tire shop - blessing that my husband didn't chalk up the vibration as a balance issue and took it in. read more

Through the advice of a friend 5 years ago I started going out of my way to come to big cheif tire. They will always give you their honest opinion on you tires or the new tires you are about to buy. though I live by jacksonville town center I used to drive to the big chief tire store in arlington and ALWAYS for the best deal. thanks to the Jacksonville economy i now come out of my way to Phillips highway and get the same gray service. Free tire rotation for life. great to stop off before a road trip and get my tires rotated. if yiur looking for new tires in jacksonville, big chief tire I'd the spot! read more

Big Chief Tire - jacksonville tires @ Big Chief! - Tires Near Me - Jacksonville, Florida

Well...Initially, when my car started shaking at high speeds I found these guys (recommended by another auto shop). I am not a trusting person, but Steve won me over; it was fast, cheap, honest. Thanks, Steve. However, I went back (and referred others there) and had a different experience with other employees. No prob with oil change, but when I had tires aligned, they've never balanced right. The always car pulls to one side... I went back and had them test drive it, and they attributed it to road surface and suggested I look up manufacturer defect. Neither of those were the issue. I eventually hit a brick wall arguing with him and gave up. Phillips Hwy location read more