Unsure why this review was removed so here is a re-post.
9/6/2019 Previous review
Worst experience EVER! Spent countless of hours there after the lift was "supposedly" done. Amp steps didnt work after 2nd time of telling them upon picking the truck up, 1 day later went over speed bump and keylock washer hit front pumpkin cover, damaged it (installed wrong) and they never replaced it, something happened after they "fixed" that, alignment was way off. Pulled right and wobbled really bad, they replaced the tire, did exact same thing.
Was told to go have it balanced (Roadforce) because they didnt have that technology. Had that done, nothing new, no change. After probably 6-8 hours combined on different days of waiting they were getting annoyed because the problem wasn't being solved and told me, "there was nothing we can do, its just the brand of tires you have".
After many phone calls back and fourth they basically said, we did it right and your wrong. Brandon even had the nerve to tell me that the company who sells the tires came to his shop and rode in my truck to verify its not the tires and there is no shaking/wobbling. Yes, he actually thought someone would believe this, lol.
So I asked for the name and number of said person, I was told that is confidential and he could not give out his business partners info. Knowing that he is lying, because anyone with half a brain could pick that apart, I decided to call the tire company. After talking with a few people, everyone I talked to said, "we don't even have a rep around that area and we also don't take joy rides in people's vehicles". Any normal person would know that, except for Brandon.
After, yet again, calling back to the shop, I asked Brandon why he flat out lied (they claim to be a Christian business) to me and there was silence on the line. He had every excuse in the book and apparently did not have the knowledge or care to fix the truck beyond that point.
I did try and contact the father after literally a month wait time (because he was in Europe or was he?) but could not get through because Brandon intercepted the calls and I was told by him that "the father doesn't handle this anymore", I would be ashamed if my son is claiming to be a good Christian and taking people's hard earned money for crappy labor in return while lying all the way to the bank, maybe the father is in on it, not sure to this day.
I did have a shakedown performed and there were numerous problems, torque specs, washers non existent or in wrong area and here is the BONUS, drum roll.......the tire wobble ended up being the rim, which I asked probably over 20 times, are you sure its not the rim. They insisted it was the tires over and over and over. What I think happened was, after the truck was taken back because of the keylock washer and the wobbling, when they replaced the tire, it was ten times worse, i'm assuming they bent the rim.
Long story short, it was the rim.....sad it took a customer to tell a "professional" shop about that. There is many more details to this story but I dont think it matters, only thing I care about is making sure no one else gets treated like this, everyone else was nice and professional, except Brandon and the father.
I told this story to other shops while figuring out why this was so bad and I never told them the name of extreme truck stuff, everyone of them said "im guessing you are talking about extreme truck stuff", found that kind of funny. Either they are psychic or this bad work has been going on for quite a while. Anyway, its fixed now, at my expense and I hope to educate the next person that might be dropping 8-10k on a lift. Have a nice day and good luck!! read more