This place is only really good if you're ordering breakfast food and even then, it's not always the best. The service is often slow and mess ups are more common than not. Not always the most friendly in there either but it depends on who you get. Some of the servers are great! As far as the exterior goes, it's what to come to expect from a Big Boy but could Definitely use some work in areas. Same goes for the inside and the type work that needs more than anything is a deep clean. Definitely not my spot for breakfast in Mason, do yourself a favor and head to The Depot and support your local businesses while getting great service and great food! read more

Stopped here at 4:07 pm on 10/31, there was a sign that said they closed at 4 on colored paper. nothing was posted online, google even said opened till 10 pm. we even called a week prior to CONFIRM they'd be open with the holidays and they said they'd be open regular business hours that day. we saw people thru the window sitting at tables still. but door was locked. i get it was a holiday, but maybe tell people that when they call and ask?! the other big boy in Charlotte was open regular hours. so i guess this big boy just makes there own hours. read more

The new ownership has done wonders with this classic diner! Locals like us have been coming here for years, we love the new and enthusiastic improvements! They have a full staff that's doing a great job. The soup & salad bar is back daily! The menu has all the classics and food comes out hot and delicious. Buffet specials throughout the week! They have gotten much busier with these changes and we wish them great success.. they deserve it! read more

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The service and food we had was unbelievably great. Wendy was especially nice and did a great job taking care of us!

The waitresses are friendly and the food is classic Big Boy! Where else can you get iconic food from your childhood?

Your typical Big Boy diner. Always have good food & friendly service here. I've heard they had a bit of a remodel - can't wait to check it out! read more

Had the buffet breakfast last Sunday morning.food was hot and fresh. Nice assortment.great service.we will be back. read more

Had to stop here. Bob's Big Boy is slowly going extinct on the westcoast, so when you see the Big Boy out front, you go! And since this one has parking (Burbank, California has insane parking problem, I assure you dear reader), you go! The food isn't even the point, although it's good diner fare. You won't go wrong with a burger. Try the other stuff if you want, but really, it's about the burger. Great service too. read more

Big Boy - Diners Near Me - Mason, Michigan

Wow! They must've stirred things up in the kitchen! I had the best Big Boy burger ever, with crispy hot french fries! The servers were extremely busy but attentive & I really enjoyed lunch. I'll head back there very soon!! Good job!! read more

STOP! DON'T EAT HERE! METAL SHAVINGS FOUND IN MY FOOD! myself and my family ordered breakfast from here on Sunday may 9th, 2020. I had pancakes as well as another family member. During the course of eating I bit down and bit on something hard and sharp. This object turned out to be metal shavings presumably from a brillo pad! So we decided to call and let them know for two reasons. One was a refund on the food, the other was for the safety of other customers. The first call went fine and they said "yes it was probably from the brillo pad he uses to wipe the grill with ". We went on our way i continued my meal. A couple bites later I was chewing and felt something stab the inside of my mouth which caused me to bleed. All in all we found 4 metal shavings in our pancakes between myself and another family member. At this point we decided not to eat the food and call back to receive a full refund on our food. The owner eventually got on the phone and was very rude, and very aggressive and hostile. He sated he would "come to my house rite now!" Denied a refund on my food. And tried stating that we put the metal shavings into the food ourselves! He said he would only refund the pancakes that had metal and hung up. We called back 5 times in a row, each time to be met with the phone being picked up and hung up rite away. We do not want to argue or get more then we were out from this man as we know times are hard with covid 19. (I even gave them a 10 tip when I picked the food up). SO FOR YOUR SAFETY, DO NOT EAT HERE. I am a U.S. Army combat veteran, and my family was treated with hostility, bullying , and disrespect from this man( the owner, Dave Hunt)! I will attach a photo of one of the shavings below. -Jacob S. read more

Big Boy - Metal shaving found in our breakfast (pancakes), appears to be brillo. You can even see the breading from the pancake still stuck to it. - Diners Near Me - Mason, Michigan

The service was great! The salad bar was terrible the tomatoes, cucumbers and chick peas were frozen! The soup is extremely hot.. so be sure to let it sit a min. My guy ended up getting endless clam strips with hush puppies and fries and fries and was good with his. read more

Restaurant was absolutely filthy! Food and garbage all over the floor. Took way to long for our food to come out. Oil needed to be changed fries were disgusting! read more

Big Boy - Diners Near Me - Mason, Michigan

Onion rings we had were old and had freezer burn (they claimed to not freeze them) but then that means they were not freshly made. We had about 3 different waitresses. Our server had to come back 3 times to take our order. Our burgers were of McDonald's quality with bad lettuce. I took about two bites and couldn't continue. Big boys use to be good and we went here from out of state for memory purpose but I guess it should have stayed in the memories. Don't go here unless you want food poisoning or an upset stomach. read more

Big Boy - Diners Near Me - Mason, Michigan

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Ordered two burgers to go because the website had a 504 error and I cant order ahead of time. The waitress was awesome but the food is lacking BIG TIME. My bun came apart (need a better bun) and I think they are skimping on quality to save money and that puts up red flags. If I pay $12 bucks for a burger then I WANT A $12 BURGER, not a Mcdonald's $2 cheeseburger. I won't be back and it's sad read more

Been going to this Big Boy for 25 years , after today we will never go back , arrived at 12:10 order put in finally at 12:35 received order at 1:10 than I had to locate waitress to get it , food was cold soup was even cold Pathetic service . She didn't even offer so I could get it warmed up , she just left . It's now 1:30 still waiting for take out box and check , ended up getting up with food and going to check out and a takeout box . Restaurant was not busy , I can see why poor service horrible food read more

I was here for breakfast this morning before heading home, which on weekends they have a breakfast Buffett but you can still also order off the menu as well, if you choose to do that. And I ordered their hotcakes that is under their classics menu, and they served them on a small plate which for sure they should have served them on a bigger plate than what they served them on, which comes with butter and syrup, and now warning that the syrup comes out much faster than what you might be used to when you have syrup even at home for breakfast foods such as pancakes, waffles and French Toast. And I certainly enjoyed them, but with it being on the downside of it being on a small plate. How could they get the hotcakes onto a small late is beyond me. Which nice on a Sunday the place is open 2 hours than normal Tuesdays thru Saturdays, which they are closed on Mondays. But then they close at 3 PM on Sundays where the rest of the week that they are close at 7 PM. read more

Got a take from here a week or so ago and we live 30 minutes from this big boy and they went out of their way to make sure our food was packaged hot and in perfect containers for the ride home. This was by far the best big boy we have ever eaten at. We did carry out only but they went above and beyond to cater to us and delivered the best tasting food from a big boy ever!!! If I could give 10 stars I would!!! ThAnkyou Mason Michigan big boy!! Keep it up!!! read more

Went there tonight with the family to eat. Waitress was great, manager was rude and childish. Sat for 45 minutes never received our whole order, manager and cook in back goofing off. Received two orders, the other two got part orders. They brought rest of one and still the last person never received the remainder of their order. Then when confronted about it he refused to take responsibility kept mumbling things under his breath told us go eat at McDonald's anytime something was said he was rude and continues to mumble talking about us. Never had such poor service at big boy, will not eat there again. If possible would give them no stars read more

This is by far the WORST breakfest buffet i have ever had. Me and my friend had to make the big mistake of stopping in for a bite. Man what a mistake. 1. Eggs-runny and extremly salty. Scrambled was burnt. 2. Pancakes-Rubbery and tasteless 3. Waffles-Extremely hard 4. Drinks-cups were not clean 5. Service-extremly rude. Wanted to charge us twice for getting food that was APART of the breakfest buffet. Luckily she didn't. Only refilled our cups of coffee one time. No one else was in the restaurant. 6. Breakfest items did not mesh. Why serve salsa in the morning? Why serve onions? 7. Sasuages-undercooked. Presentation looked bad. 8. No Powdered sugar? Well then why put it as a side when you don't even have it. 9. Bacon-see sasuage. 10. Salad-no croutons and only 2 types of dressing. Italian and Ranch. Lettuce looked two days old. 11. Prices-10-12$ for a buffet? I know places in Vegas which are cheaper and better Avoid this restaurant. If you go, make sure to buy some Tums. read more

Absoutly We have not been here for many years . After reading about the change of ownership and all the positive reviews we decided to stop in this morning for breakfast. Absolutely love the new ownership! Absolutely love the smiles on all the workers! Absolutely love the staff on how they took care of everyone and made everyone feel welcomed. You could tell something was a little different as soon as you walked in the door. Super super friendly and greeted promptly. The restaurant was supper clean. Now to the food. WOW! Delicious and fresh. We both had the breakfast bar and glad we did . The food presentation was excellent, and the taste was outstanding. Hot and fresh. I have to say we have found our new breakfast spot in Mason. The owner stopped by our table ( sorry I forgot her name ) She was super friendly ! You could tell she has a passion in what she does and I see her passion pasted down to her staff ! Love this place and looking forward to our next visit. read more

People came after us and were served while we waited and waited. When it came our food was cold and waitress Lizzy could care less.

Had an hour for lunch and got talked into going into this Big Boy. Ordered my food and waited 50 minutes for it. Finally got my food and took it to go because I had to get back to work. I got the cajun chicken Alfredo. It was AWFUL. The chicken was burnt and it had little to no taste. It was one of the worst experiences I've ever had eating out. read more

They probably should not even get a star... but Yelp makes you. Listen I know it's Big Boy and my expectations are low. But this place really takes the bar to a new level. They served me hashbrowns that were old and cold, I really have no way of describing it... Pathetic excuse for a restaurant now I know why Big Boy has failed in the service industry. read more

Best Big Boy around! All the waitresses are so kind and willing to get/fix you anything you need. This bigboy is always spotless and has great food! I would suggest this diner to anyone! Very family friendly read more

We come here from time to time. It's just like it was in the '70s when I was a kid. Always reliable soup and salad bar. Sandwiches are good, decent burgers and breakfast served all day. read more

It was dirty and service was super slow. We order desert and when it came it was nasty we took like 3 bites sent it back and the waiter in 30 years she never had someone complain about her deserts.really? read more

Came here for breakfast and got pumpkin nut pancakes. The pancakes were burnt but edible. My dad had a breakfast burrito and it was extremely dry. Had been here two other times and was not very good. Maybe they should get a new cook. Will never go back again. read more

This Big Boy used to be our favorite go to place. Over the last few years it has gone downhill. We try it every once in a while anymore, and the last time we tried, we left after not being acknowledged for 10 minutes. Hoping it makes a turn around. read more

Pretty much what you would expect from a Big Boy. This place is clean and the staff was friendly. The breakfast buffet was ok. The bacon must be really cheap because it tasted burned and was essentially all fat, no meat, so they had to cook the hell out of it. I ate some scrambled eggs that were fine, although the green peppers and onions in it were raw. I would suggest to saute them first. The coffee was good and they kept my cup filled up. I think I need to buy some type of blinders before I go there again. The gross fatties shoveling food in their mouths makes it tough to eat there. read more

Every time we enter this restaurant I'm impressed on how clean this place is. I've seen a waitress spend 15 minutes with a bucket of soapy water cleaning every inch of the highchair. Today we went at a slow time, there was a gal cleaning ledges. The menus are CLEAN!!!!! The food, service, prices are pleasant. :) read more

Here is just one item on how they treat their employees.....They don't even have the common Courtesy to call the employee and tell them they don't need them to come in. ( For what ever reason ) Management lets them drive all the way in and then tells the employee to go home.( Not to mention they don't make very much money to begin with.) I myself would fire the managers, hire new, and give the managers, servers, and hostess what they deserve in money and hours needed to pay their bills. Who can live on 10 hours a week? This is just one mans opinion..... read more

not very good. The fries tasted like dogfood

No one greeted us when we entered. There where 4 waitstaff at the counter. One of them just shouted "door" until someone finally came to seat us. We sat there for over 15min. Even though there where 3 waitstaff within 10ft standing at the front counter, no one came to take our order or even bring us drinks. We decided to leave rather than suffer through any more bad service. read more

Good food. I normally get the breakfast buffet. I really need to try other items. The desserts are amazing.

The food is about the same as any other Big Boy. So if you enjoy this chain you will be pleased with the food here. Staff is friendly. Inside is very retro. Free wifi. read more

Just wanted to start out by saying as soon as we entered big boy, the greeter was very rude. We followed her back to a booth by the window and never even sat down yet, the server asked us for our drink order. So we both ordered water. She brought us our drinks back with silverware. The napkins were covered in coffee wrapped up our silverware! The server said that it was completely okay! I got so disgusted and asked for a different server. I am so grossed out that the server thought it was up to sanitary standards! I didn't feel comfortable having that server handle my food. read more

Big Boy - She brought the drinks back and gave us silverware with coffee spilt all over it! We never even ordered coffee. We ordered water. - Diners Near Me - Mason, Michigan

I would like to start by saying I have always enjoyed one of my favorite meals it big boy. However, my most previous experience was a rather poor one. My friend with me ordered the Fried Chicken meal with broccoli and mashed potatoes. The broccoli was cold and the chicken was not at all like the photo. It was greasy looking and the texture was very rubbery. Almost as if it was microwaved. The server handled it nicely when my friend informed her of his disappointment. And then said she'd send a manager over. When the manager, Jamie, arrived she did not introduce herself not display any sign of politeness. She was in fact rude, short and unapologetic. She actually argued with my friend and said she eats the chicken all the time and has never had a problem with it. Never once apologized nor made the situation better. It was the absolute worst management I have seen. Mind you I have worked in the restaurant industry for 6 years. This Jamie lady should NOT be a manager let alone the GM. read more

Typical Big Boy American food. The coffee is the highlight of this restaurant. The food is average and I believe slightly overpriced. The salad bar is fresh looking and the soups are good, which they should be when the price of the salad bar alone is $8.99. read more

Ordered some Burgers to go.After getting home and sitting down to eat took one bite from the burger and the inside was cold and pink. UNDERCOOKED/RAW!! They refused to make it right. No replacement. No money back. DO NOT EAT HERE!! Unless you like raw/undercooked food. read more