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Big Bear Trip

4.0 (1 review)
Open • Open 24 hours

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3 years ago

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Destination Big Bear - Pool table

Destination Big Bear

4.4(1.2k reviews)
0.5 km

Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

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Destination Big Bear - Movie theatre

Movie theatre

Destination Big Bear - Me in nature

Me in nature

Destination Big Bear - View from the back of house

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View from the back of house

Big Bear Cool Cabins - Big Bear Lake Condo

Big Bear Cool Cabins

3.5(1.2k reviews)
1.0 km
Locally owned & operated
Family-owned & operated

We had a wonderful stay with Big Bear Cool Cabins! The cabin was clean, cozy, and exactly as…read moredescribed. It had everything we needed for a comfortable getaway, and the location was perfect. close to town but still private and peaceful. Check-in and check-out were easy, and communication was clear and helpful throughout the process. The cabin felt well maintained and welcoming, making it easy to relax and enjoy our time in Big Bear. We would absolutely stay here again and recommend Big Bear Cool Cabins to anyone looking for a great mountain getaway.

I really wanted to like this place but it was a disaster from start to finish…read more We drove all the way up to Big Bear and got there at 4:10 for our 4pm check-in. The cleaners didn't show up until 4:20. We had to leave and come back, and didn't actually get into Chalet Des Ours until after 5:30pm which completely threw off our first night since we had dinner plans. The door locks were broken - like actually broken. Every single time we left the house we had to yank the doors super hard to get them to lock and even then we weren't sure if they were actually secure. We were genuinely worried someone would break in and steal our stuff. How is this even allowed to be rented out with non-functioning locks? Then after we checked out they hit us with a $95 charge claiming we left the hot tub dirty. The water was cloudy when we got there that first night - looked exactly like their photo. We only used it twice, covered it both times, and put the temp back down like we found it. We were only there 2 nights. But of course we didn't think to take photos when we arrived because we didn't expect to be blamed for their poor maintenance. The whole thing felt like they don't actually take care of Chalet Des Ours and then charge guests when things go wrong. Between the late access, broken locks, and getting blamed for a dirty hot tub that was already dirty, I can't recommend this place. There are way better rentals in Big Bear where the owners actually care about keeping things maintained and not screwing over their guests

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Big Bear Cool Cabins - Logey Lakefront

Logey Lakefront

Big Bear Cool Cabins - Shay Meadow Chalet

Shay Meadow Chalet

Big Bear Cool Cabins - Evergreen Paradise

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Evergreen Paradise

Holly Cass - Summit Real Estate Enterprises - One of our beautiful vacation rentals .... aka "The Lazy Bear Lair"

Holly Cass - Summit Real Estate Enterprises

4.0(64 reviews)
1.7 km

This company has my home listed on Zillow and Redfin when I am not for sale or rent. i have reached…read moreout via call with voicemail answer only, a text message, email and through Facebook. I want my home removed immediately and get your correct addresses for homes you manage. This is incompetent and negligence. It has been two months now. If I can't reach them how do the Airbnb guest reach her?

Holly Cass is EXTREMELY unprofessional. We had concerns regarding our cabin stay, we called her but…read moreshe would ignore our calls sending us directly to voicemail. But when we texted her she would immediately text back, so we called her again thinking she would answer. Nope, ignored us again. Now that I'm reading reviews I see this is an ongoing issue with her, seems she has no problem being rude when hiding behind a screen. We vocalized that the cabin was messy upon arrival, Wi-Fi wasn't working we spent an hour setting that up. We had problems with the heater not working during our stay. She insisted that it was clean because she checked personally. If that is your perception of clean than you must live in a pig pen. She was completely dismissive about our concerns. I've read the reviews and whenever there's a bad one she's always defensive. So I'm sure she'll make up a story as to why nothing is her fault, but if this helps deter anyone out there not to book with Holly then I'm happy. Don't get me wrong the cabins location was great, but that's the only nice thing I have to say.

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Holly Cass - Summit Real Estate Enterprises - Beautiful Sugarloaf Bungalow

Beautiful Sugarloaf Bungalow

Holly Cass - Summit Real Estate Enterprises
Holly Cass - Summit Real Estate Enterprises - One of our new Sugarloaf vacation rentals.  "Chalet Rouge" is adorbs!!

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One of our new Sugarloaf vacation rentals. "Chalet Rouge" is adorbs!!

Bear Foot Vacations - Conklin Cabin April 14, 2012

Bear Foot Vacations

4.7(35 reviews)
0.7 km

We stayed at the Conklin cabin this weekend and it was perfect. We arrived at 530pm on a friday,…read morethe cabin was nice and cozy. 3bedroom and 2 bathrooms, upstairs were the first bedroom has a full size bed and lamp, the second bedroom has two twin size bunkbeds and a foosball table, and the third bedroom next to the upstairs bathroom has full size bed. Downstairs bathroom is right next to the laundry room and the back door that leads to the backyard. The cabin was complete with everything we needed for the weekend, and added plus is it had wifi. lol Over all experience was great! i will definitely come back and stay at Conklin or maybe try their other Cabin in the future. Grampa Mike was very easy to communicate with and sweet. Thanx

UPDATE** Okay, I…read morehave officially stayed at Grampa Mike's Conklin Cabin and.....absolutely everything, and then some, that I knew it'd be based on my interactions with Grampa Mike! The location is perfect!!! In the middle of the Village and Snow Summit, but secluded enough to feel the serenity of a vacation. The cabin itself was spotless and beautiful, and there are TWO hot tubs!! Plus, we didn't need to trek out to the Snow Play area because the backyard had a small hill we could sled down...we even saw others sledding down the street that the cabin is located on! Seriously couldn't have found a better place...it was meant to be:). Thanks to Grampa Mike, my boyfriend and I had the best intro to Big Bear...we hadn't vacationed in awhile, and this was just what we needed to get away from the hustle and bustle for a few days. I won't stay anywhere else...BESTEVER!!!

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Bear Foot Vacations
Bear Foot Vacations
Bear Foot Vacations

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Big Bear Trip - vacation_rentals - Updated May 2026

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