My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

Nice remote check in. The cabin/room was as described and met expectations…read more Good value for what we got. I stayed with my son for a night before we went into the woods and camped for four days.

Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

Beautiful experience on a lake front property, customer service was amazing as well, most…read moredefinitely coming back in the summer

It was honestly a very nice place to stay! Everything was conveniently close by! We really enjoyed…read moreour time there!

We had a wonderful stay with Big Bear Cool Cabins! The cabin was clean, cozy, and exactly as…read moredescribed. It had everything we needed for a comfortable getaway, and the location was perfect. close to town but still private and peaceful. Check-in and check-out were easy, and communication was clear and helpful throughout the process. The cabin felt well maintained and welcoming, making it easy to relax and enjoy our time in Big Bear. We would absolutely stay here again and recommend Big Bear Cool Cabins to anyone looking for a great mountain getaway.

I really wanted to like this place but it was a disaster from start to finish…read more We drove all the way up to Big Bear and got there at 4:10 for our 4pm check-in. The cleaners didn't show up until 4:20. We had to leave and come back, and didn't actually get into Chalet Des Ours until after 5:30pm which completely threw off our first night since we had dinner plans. The door locks were broken - like actually broken. Every single time we left the house we had to yank the doors super hard to get them to lock and even then we weren't sure if they were actually secure. We were genuinely worried someone would break in and steal our stuff. How is this even allowed to be rented out with non-functioning locks? Then after we checked out they hit us with a $95 charge claiming we left the hot tub dirty. The water was cloudy when we got there that first night - looked exactly like their photo. We only used it twice, covered it both times, and put the temp back down like we found it. We were only there 2 nights. But of course we didn't think to take photos when we arrived because we didn't expect to be blamed for their poor maintenance. The whole thing felt like they don't actually take care of Chalet Des Ours and then charge guests when things go wrong. Between the late access, broken locks, and getting blamed for a dirty hot tub that was already dirty, I can't recommend this place. There are way better rentals in Big Bear where the owners actually care about keeping things maintained and not screwing over their guests

I recently stayed at a cabin through Big Bear Escapes and cannot recommend them enough! From the…read morevery start, their responsiveness was incredible. Any time I had a question before our trip, they got back to me in a timely manner, making the whole planning process completely stress-free. Shout out to Doria for making our stay extra special for my birthday getaway!

We have been using Doria and Big bear Escapes for years. It's a great help to have someone so…read moreknowledgeable about the local area. We always love Doria's recommendations - for hiking trails, where to buy wood for the fireplace, local eateries and more . Always a surprise basket on the counter full of useful goodies. We stayed at grizzly getaway many times. Great cabin with a great Jacuzzi and has all the little things, for example a lighter for the fireplace, wine bottle opener, beer bottle opener, all the small stuff, trash bags, laundry detergent, etc.. We had a great trip this New Year's, and we will see you next year Thanks, Doria

Jennifer is amazing .I could not have asked for a better host , truly one of the best hosts I have…read moreever had . Jennifer went above and beyond with helpful recommendations,quick responses and genuine hospitality which made my entire stay completely stress -free. Thank you Jennifer !

Everything was amazing! The host went above and beyond to make our stay wonderful. We felt like we…read morewere at home. So much thought was put into making our stay so great. They're pet friendly so you can bring your furry babies too! I loved everything about this cabin. Privacy, quiet, enclosed back yard. Security, everything you need. Everything was great! We will be back soon!

This company has my home listed on Zillow and Redfin when I am not for sale or rent. i have reached…read moreout via call with voicemail answer only, a text message, email and through Facebook. I want my home removed immediately and get your correct addresses for homes you manage. This is incompetent and negligence. It has been two months now. If I can't reach them how do the Airbnb guest reach her?

Holly Cass is EXTREMELY unprofessional. We had concerns regarding our cabin stay, we called her but…read moreshe would ignore our calls sending us directly to voicemail. But when we texted her she would immediately text back, so we called her again thinking she would answer. Nope, ignored us again. Now that I'm reading reviews I see this is an ongoing issue with her, seems she has no problem being rude when hiding behind a screen. We vocalized that the cabin was messy upon arrival, Wi-Fi wasn't working we spent an hour setting that up. We had problems with the heater not working during our stay. She insisted that it was clean because she checked personally. If that is your perception of clean than you must live in a pig pen. She was completely dismissive about our concerns. I've read the reviews and whenever there's a bad one she's always defensive. So I'm sure she'll make up a story as to why nothing is her fault, but if this helps deter anyone out there not to book with Holly then I'm happy. Don't get me wrong the cabins location was great, but that's the only nice thing I have to say.

We stayed at the Conklin cabin this weekend and it was perfect. We arrived at 530pm on a friday,…read morethe cabin was nice and cozy. 3bedroom and 2 bathrooms, upstairs were the first bedroom has a full size bed and lamp, the second bedroom has two twin size bunkbeds and a foosball table, and the third bedroom next to the upstairs bathroom has full size bed. Downstairs bathroom is right next to the laundry room and the back door that leads to the backyard. The cabin was complete with everything we needed for the weekend, and added plus is it had wifi. lol Over all experience was great! i will definitely come back and stay at Conklin or maybe try their other Cabin in the future. Grampa Mike was very easy to communicate with and sweet. Thanx

UPDATE** Okay, I…read morehave officially stayed at Grampa Mike's Conklin Cabin and.....absolutely everything, and then some, that I knew it'd be based on my interactions with Grampa Mike! The location is perfect!!! In the middle of the Village and Snow Summit, but secluded enough to feel the serenity of a vacation. The cabin itself was spotless and beautiful, and there are TWO hot tubs!! Plus, we didn't need to trek out to the Snow Play area because the backyard had a small hill we could sled down...we even saw others sledding down the street that the cabin is located on! Seriously couldn't have found a better place...it was meant to be:). Thanks to Grampa Mike, my boyfriend and I had the best intro to Big Bear...we hadn't vacationed in awhile, and this was just what we needed to get away from the hustle and bustle for a few days. I won't stay anywhere else...BESTEVER!!!

I'm having so much fun in big bear. This cabin is exactly…read morewhat I was looking for. . I DO NOT like old cabins, and this blew me away. I would say it is Industrial Rustic kinda hipster looking. . Everything is basically brand new, and the view is possibly the best view I have ever seen. I can see the lake, the slopes, and other cabins. And it is very close to the slope and the golf course. . about a mile away from the village. We went to el jacalito (i recommend the Cadillac margaritas). We are cooking carne asada on the new grill on the amazing balcony. . Seriously view is to die for! I definitely give a thumbs up!

This was by far the best surprise I was able to give my parents for their birthdays last weekend…read more From the tastefully selected decor to THAT spectacular view, we were in straight up luxury. If you need a place that can sleep many friends and family and also want something more than the traditional cabin feel, this is your place. Eagle Peak Cabin is atop and secluded enough for privacy, but also only 10 minutes away from downtown, the convention, and all that Big Bear has to offer. We've been spoiled and can't imagine staying anywhere else when we're in town!

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Months ago we bought our cabin. I reached out to Miguel with multiple questions he was always quick…read moreto respond and friendly. We interviewed many companies to manage our short term rental property but none seemed to be as genuine as Miguel and his team were. Miguel cares for his properties as if they were his own for me that was huge. I live hours away and cannot get to an issue of one were to arise. I have always found them efficient, easily contactable and focussed on their clients interests. Their access to reasonably priced tradespeople is also a plus from a homeowners perspective. Their focus on their customer's interests is an important part of property management and I recommend their services to any future homeowners seeking trustworthy property managers who specialize in this area. I will be a long-term, satisfied client of theirs. Having experienced a number of different property managers over the years, I have no hesitation in recommending their services.