If you give stars on the inside it is dated and not 5 stars but the service, coffee and muffins are amazing!

Picked up an order morning, early afternoon. Not a single staff member was kind, smiled or even acknowledged someone was there. No one is expecting a red carpet, a single smile, thank you or even eye contact would be appreciated. read more

Stopped in to pick up my order. Unfortunately I was at the wrong location but didn't realize as I'm not from this area. I asked the worker for help and but was treated very unkindly and made to feel dumb for even asking. With the short interaction I had it made me glad I didn't order from this location. Didn't get to try the food. The ambiance was clean but again unkind. read more

Wonderful iced mocha expresso. Lots of coffee taste wo being cloyingly sweet. Nice presentation always delicious

What an absolute disaster for just trying a local business and ordering a sandwich! We waited around for a while because no one was ever available. Literally had to shout to the back room for someone to appear, who said they were "doing inventory," and would be right with us. Asked if we could order now but still had to wait. Ridiculous. We should have walked out, but instead decided to order our food. I ordered the Turkey and Havarti sandwich and my friend ordered the Kick- N Roast Beef. It took nearly another twenty minutes for this! Both sandwiches were not at all as described. My sandwich had a little portion of plastic like American cheese, and not Havarti. The cream cheese on it was hardly there and wasn't the scallion variety, only a plain cream cheese. Turkey was the cheapest and most tasteless that I've ever seen on a restaurant sandwich. I've actually eaten better at a hospital cafeteria! My friend's sandwich looked like dried beef with some sort of dark sauce on it and it smelled terrible. It definitely did not have any horseradish sauce. Handed these right back to the clerk and asked if we could have the sandwiches as they should be. "We're out of a lot," she said. It would have been nice to know this in advance. Worst experience ever from a local sandwich shop. I have no idea how they are still in business, but I won't ever return. Clerk just threw the sandwiches in the trash and said she had better things to do. Clearly. Get back to that inventory. You have zero skills in customer service. read more

I love big apple bagels & was expecting the same experience from pervious locations I've visited in the past, & it was FAR from it. I understand being short staffed, but there was plenty of workers. Just not motivated to do their job. There was 4 people waiting when I arrived & We just watched the young workers chatting casually while we waited for toasted bagels. The coffee was out, additional customers were standing at the register unhelped & ignored, & everyone was annoyed. Meanwhile, one employee was restocking dog bones then ordered himself a bagel instead of helping the customer who had been patiently waiting to order for 5 minutes. Just to top off my experience, when I did receive my asiago bagel with cream cheese, it was very lacking in Asiago. Don't recommend anyone go to this location until they can figure out how to run it. read more

Big Apple Bagels - Asiago Bagel & Cream Cheese - Bagels Near Me - Grand Rapids, Michigan

this good place. They have great food and great service. Very kind. The place is very tidy and clean. Workers are very friendly.

Absolutely preposterous. Neither of my "sad"wiches had what I asked for on them. No bacon on my Southern Tradition, and no cream cheese on the other. The kid making the sandwiches was too busy practicing his dance moves to get orders right. What a joke. Hideous. read more

Stay away from this location. It has more than just breakfast items and yet it closes at 1pm everyday. That's not even catching the lunch crowd. The owner yelled at me for ordering 24 bagels early in the morning, saying he would appreciate a heads up. I informed him his online ordering doesn't allow for a pickup before 7am and when I tried calling the day before....they were closed. How hard is it to put 24 bagels in a bag??? Other visits I ordered a bagel with butter and ended up with a breakfast sandwich. One of the worst business I've experienced read more

I ordered a breakfast spread on Sunday through Uber Eats for a friend celebrating her birthday. Big Apple Bagels were just about the only place in Grand Rapids available on Uber Eats for breakfast. I can't account for how the food tastes, but they were really good as far as customer service. On the Uber Eats app, there's not an option for picking a variety of different bagels and muffins so I just picked one flavor. But then when I called them they were able to do a variety pack. Plus, they were pretty fast to prepare for delivery. read more

I have ordered several times from the Lake Michigan Drove location. Every time I order, it is NEVER right. Today, I ordered 1/2 dozen bagel with cream cheese deal and an additional cream cheese. Not only did I not receive the second cream cheese I paid for, I only got 5 bagels. I love their bagels, but today was it. I will no longer be a customer there. read more

I'm not sure what to make of other people's experience here. I'm not saying they are wrong but it's so different than mine. I've been the last two mornings and both times the service and the bagels were outstanding. Of course, nothing really compares to a NYC bagel but these come pretty close. The Asiago cheese bagel is very good - nice crunch on the outside and chewy on the inside. The cream cheese is not whipped but it's soft enough to spread - maybe a touch of garlic would make it better. I was there at 8 am and the bagel bins were loaded so I'm not sure what's happened in the past. I was greeted pleasantly and helped quickly by the woman working there. read more

I use to love this place so much. They would have amazing bagels and would put a decent amount of cream cheese. This morning I stopped in and got a bagel that deflated so much is was more like a piece of bread with the tiniest amount of cream cheese. To say I am disappointed and sad I even spent 4$ here. I will not be returning. I get short staffed but the quality of the bagels is just gone and the customer service is almost nonexistent. Go to Terra bagels downtown so so so much better. read more

Super nice staff. Love the coffee. Better than Starb*** ! Not busy so we were in and out, but service was fast.

Your average bagel shop. The thing about Grand Rapids is that I have yet to find a bagel shop that blows me away so this is definitely more than satisfying compared to what else is offered in GR! That being said, the bagels are VERY fluffy and they have an awesome array of flavors. Example flavors: pepper jack, Swiss melt, herb and provolone, list goes on! The atmosphere is definitely short of anything special, I didn't want to spend more than 2 minutes in here. Will be going back if I'm really craving a bagel but nothing to go out of your way for! read more

The bagels were phenomenal! Best bagels I've had in quite a long time, light crunch on outside and soft on the inside. If I had only gotten bagels and cream cheese I would have rated this 5 stars, however the chicken salad sandwich on a bagel with lettuce and tomato had so little chicken salad on it you could barely taste or see it and the double chocolate muffin had a sell-by sticker of today's date on it and was quite dry. Because of these issues I had to rate them three stars out of five. read more

I've ordered here three times. The place is 0-3. People...I never write reviews. I think reviews are stupid so take my word for it. I love Big Apple Bagels. Fell in love in Kzoo. Can't wait for Lake Mi location to go out of business. What a joke. Never have any bagels prepped. Wrong orders. Missing orders. The list goes on & on. Super sad Squeaky/moist sausage never helps Giving you a booty review read more

Service is extremely slow. Waited over 10 mins with absolutely no one in front of me to make a bagel and sandwhich. Then after the ten minutes, they forgot to make my drink which I had to remind them. Fast forward to me actually eating my food. They left the plastic part that separates cheese slices ON MY SANDWHICH. lovely thing to take a bite into... read more

I ordered an American sunrise bagel breakfast sandwich with bacon, egg, Swiss, and cheddar jalapeño cream cheese on an Asiago bagel and it was delicious! I also got a small bag of bagel chips. Everything was great. Service was fast and the employees were sweet. I read the reviews before coming and was a little weary, but I was assured that this place was great after my first bite of my bagel. Thank you and I'll be back while I'm visiting town! (: read more

* Polarizing experience * A few staff members are calm and collected; other staff members are erratic and awkward * Breakfast all day * Free Wi-Fi * Amazingly great people * Best breakfast in Grand Rapids * Toasted blueberry bagels read more

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I went in the place, had no communication and when they did they were yelling at each other, a lot tension the kids in register were doing a great job just in back didn't have it together and to top it off my sandwich pieces of paper pf the cheese that they forgot to peel off. read more

Stopped here to grab a quick breakfast to take home and took one bite of my egg and bagel sandwich and the inside of my egg was grey and weird textured! Gross! I just threw it all away, so much for that. Never coming here again. read more

I ordered a bagel with bacon and cheese cream cheese. I was disappointed as the bagel was not fully covered in cream cheese. For what you pay for they should be consistent with putting cream cheese on the entire bagel. read more

Hands down the worst experience I've had in a food establishment. When I called to explain the blue in the egg, the employee refused to apologize and kept saying they make the eggs fresh every morning and it was most likely the deli. As you can see there is no type of deli in the egg. Not to mention when she took our name and number to give us a call back about the issue, she didn't. We had to call the next day and remind her. Very poor customer service, and food in general. read more

Big Apple Bagels - Egg - Bagels Near Me - Grand Rapids, Michigan

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Only giving an extra star because the bagels were ok. I ordered a delivery as I am tied to a desk job. I desperately needed coffee. I ordered a couple bagels and a coffee, paid an expensive delivery fee and tipped the delivery person handsomely, and guess what? no coffee. The whole reason for my order. So stupid delivery service gave me back the amount the coffee would have been but I'm stuck with an expensive delivery of two bagels I would not even be bothering with if I knew they wouldn't bothered giving me my correct order. read more

Guy (that I've heard might be the owner?) was wearing his mask around his neck. I told him his mask slipped, he asked me to repeat myself, I told him again, and he told me "Oh, get over it." Not recommended. read more

I don't usually go into big Apple bagel, but I was in the area so I stopped in. I asked the girl at the counter what her favorite bagel was, out of the two cinnamon options, and her response was one worded: cinnamon crunch. Nothing more about why she liked it, no smiles, nothing. I chose that bagel and asked what types of cream cheese they have. Without saying a word she pointed straight above her where the sign was. I felt so embarrassed that I hadn't looked at the sign first, honestly she made me feel bad and like I pissed her off. So yeah, the bagel was great don't get me wrong but the service was not good. read more

I won't be back. The person behind the counter was picking her eye and planned to get me a bagel. I had to tell her to go wash her hands. She clearly was ticked but can you say "servsafe certified?" What else does she touch then not wash? So after she washed her hands incorrectly, she came back to tell me she was not going to touch my bagels anyway. Maybe not but she touched the tongs after touching her eyes then who knows what else she touches. Truly a gross out experience. Finally, these are not "bagels". They are round pieces of bread and it was awful. I could not finish it. read more

I have been coming to Big Apple for 2 years and getting the Dozen Deal for my weekly work meeting. This past week I was told it was an "inconvenience" to slice bagels so they would be charging a $2.99 slicing fee. Having previously managed a bagel shop I find this completely outrageous. Pretty high prices too, but the bagels/cream cheese are delicious. read more

I stop in here often when commuting between Allendale and downtown Grand Rapids. Always friendly staff and clean establishment. They have good coffee and breakfast sandwiches. Would highly recommend to my friends who visit the area. read more

Big Apple Bagels - Bagels Near Me - Grand Rapids, Michigan

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Disastrous experience. I ordered delivery via UberEats and expected the food to be less than warm but was accepting of that. What I got was far worse- the muffin was hard and inedible, and the sandwich was sloppy, cold, untoasted, flavorless, and in general not good. Disappointing. Will not be buying from Big Apple again. read more

Although the staff is generally friendly, they can never get an order more than 3/4 correct. Sure, they have the ability to make a mean bacon/egg white/cheddar breakfast sandwich on a swiss melt bagel, but when my order was sausage/egg/cheddar on a pepperjack bagel, it's hard to come away completely happy with the outcome. And it's not a once-in-awhile thing. EVERY. SINGLE. TIME. AT. EVERY. SINGLE. LOCATION. I imagine they huddle together at their pre-shift meeting and chant the mantra, "mess up every order" 3 times before clapping hands and unlocking the door for business. I really WANT to like Big Apple, but somewhere between the cashier and the kitchen is a huge lack of communication. Place an order for whatever you want, just expect to get whatever the staff feels like putting together for you. read more

Great bagels; however, they are not properly enforcing covid policies within their store. An employee had her mask pulled down below her chin while preparing my food. She only decided to put it back on when a police officer walked in... If health/safety is a priority to you I would choose another store read more

I had a great first experience here. Staff is very friendly and personable. Everyone smiled and made eye contact which is something I value in customer service, especially these days. Service was fast, even with a long line. Will definitely be making another trip here! read more

I got their Monday $4.99 lunch special: the Meditation veg-out on a tomato basil bagel with a small soda. It came with lettuce, tomato, cucumber, green pepper, red onion and hummus on it (or you could do cream cheese). Sometimes bagel sandwiches can get messy or unwieldy with either the bagel being too big to bite into or stuff mushing out the sides of it. This one stayed in intact and was stress free to eat. Not to mention it was pretty darn tasty! The owner/manager I talked to was really friendly and welcoming by explaining that everything is made fresh daily, even the cream cheese is whipped right there on site. Will be back again when I'm on this side of town! read more

Lousy! I must be a glutton for punishment, because I have been here 4-5 times and almost every time my simple order is messed up one way or another. Usually I deal with it, the last time I said something and they sort-of fixed it. Even if my order had been perfect it is still bland bagels and bad coffee. Waste your money somewhere else. read more

Don't waste your time going here. These were the only available bagels on a Friday morning at 9:00 am. The girl working the counter had zero customer service skills. She didn't even say good morning. There was over 5 people working and everyone seemed inconvenienced. A bagel shop that specifies in breakfast , yet they have no bagels to order. Hmmmm something is not right here. Unfortunately, I wont be back. It's a shame too, because they are a local establishment. read more

Big Apple Bagels - Bagels Near Me - Grand Rapids, Michigan

Such a shitty place. I've only been there a few times, ordered a couple things to go for myself and others, and not once has the order ever been right!The employees always look miserable, unhappy and rush you at the register. I'm officially done with this unorganized place. The staff is seriously clueless! read more

I really wanted to like this place. I've tried it multiple times but have always been disappointed. Not always just by the food, but sometimes the service is horrible. They've gotten my order wrong a couple time, one time being I asked for my bagel toasted with cream cheese put on it, they didn't toast it but put cream cheese on it... It's a very easy job but some of the employees just don't get it. I've read and been told that they prepare all their food fresh daily, but I found this to be untrue today when I went and got a couple sandwiches and a fruit parfait. I went to eat the fruit parfait and noticed mold all over the top of it. I doubt that had been prepared anytime recent. Today will be the last time I eat at this restaurant. read more

Ive only ate here twice. Both times its was awesome. Staff was friendly. Food was fresh and delicious will definetly be going back