I work at a company that is literally less that a mile from this resturant. Frequently, we order food to provide the employees lunch during meetings. These meetings are generally small and are usually no more than 10 people at the most. To ensure that the food is on time (for the beginning of the meeting or shortly thereafter), we call the resturant prior to their opening or at exactly 11 am to place our small delivery order and emphasize the importance of the order being delivered on time (these meeting are usually for the department supervisors). Today, the supervisiors meeting was scheduled for 11:30 am. The resturant was called at 10:15, a gentleman answered, took my order of 7 salads and ensured me the food would be delivered at 11:30 or shortly thereafter. At 12pm, the food still had NOT arrived. A call was placed to the resturant inquiring as to the ETA of our delivery. The man who answered the phone (the owner or manager Im assuming) said the food "was just going out the door and would be there momentarily". 12:15pm still NO food. Again a call was placed asking where the delivery was. Again the same man said the food was "just going out the door". 12:20pm still NO food. Finally, at 12:30 the meeting was over and still NO food. Angry, and embarrassed the supervisors were promised a "lunch meeting" a third call was placed to the resturant asking about the delivery. The same gentleman answered. After again being told (for the 3rd time) the "food was leaving the store now", I explained how important it had been for the food to have been delivered on time. His reply? "we had a lot of to go orders, what do you want me to do? I reiterated that the delivery order was placed at 10:15 and that I was assured the food would arrive on time and asked how many other delivery orders were placed at 10:15 when my order was placed and don't they deliver on a first come first serve basis? His answer was to essentially call me a liar and tell me that I did not place the order at 10:15 and repeated "we have a lot of delivery orders what do you want me to do"? I proceeded to tell him that "we patronize the resturant at least a couple times a week and give a great deal of money to the establishment" and "would like money back or some kind of discount seeing the food is no longer needed, as it was over an hour late, and the "lunch meeting" is now over. I was told "I can't do that, I have a lot of delivery orders what do you want me to do?" I was offered no alternative or remedy to compensate for their lack of attention and horrendous customer service. BEWARE!!! This place allows you to request a delivery time but does NOT CARE OR HONOR YOUR REQUEST. I WAS TOLD I COULD NOT HAVE PLACED MY ORDER AT THE TIME I DID (ESSENTIALLY CALLING ME A LIAR (which they should look into because clearly someone is breaking into their resturant in the morning before they open and taking customers orders) AND THEN THEY OFFER NO RECOURSE OR COMPENSATION TO LOYAL CUSTOMERS THAT THEY SIGNIFICANTLY SCREW OVER. read more
