I visited this store on two separate occasions this week and the staff experience felt inconsistent overall. A couple of employees were friendly and helpful, but other interactions felt cold and unwelcoming. The overall atmosphere seemed somewhat tense, and communication between staff did not appear very coordinated. When management assistance was needed, they were called from the office and the interaction came across as disengaged and not very approachable. I've generally had much better experiences at the Burbank location, where the staff has usually felt more welcoming and organized. read more

The customers here are always friendly and helpful this store literally has everything you need at the best prices

Hadn't been here since the kids were out of school. We had a $5 off coupon and picked up a couple of pairs of Body Glove water shoes for hubby and me. Nice service, easy parking, okay selection. read more

The Tujunga Big 5 Sporting Goods store has a great selection of sporting goods including shoes, clothing, and gear. I bought a tent for a camping trip. The 4th of July specials are great. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Tujunga, California

Terrible sense of customer satisfaction and service by the "leadership" in the Tujunga CA location. Ive been shopping with Big5 for 23yrs going as far back as your original location in Glendale (pre americana). Every time i walk into this location the employees are hard at work and the "managers" are hanging around either doing nothing or playing games/texting on their phones. This was the case upon my most recent visit when I walked in to buy a fishing rod for my 5yr old daughter's bday. Ceasar was hanging around and texting on his phone. The employee who was trying to assist me was clearly a new hire and needed to continuously ask Ceasar for guidance. The fishing rod i wanted to buy was seemingly defective so i asked the employee if it could be swapped with another of like kind. Employee had to go ask Ceasar. Ceasar was quick to shoot down the idea and didn't make a simple attempt to look for a solution. Quick "no chance" and was back to his texting. I then found another rod and reel combo but the lights didnt seem to be functioning correctly on this one. Again i asked the employee to maybe look in the back for a fully functioning unit which he had to ask Ceasar. Again Ceasar was blunt, short, and refused to offer a solution or assistance. His response was that they had already brought out many rods today and wouldnt bring more. Also he took the partially functioning rod and reel from me and refused to sell it to me. His justification was that "they dont wanna sell me a defective unit". I specified that it simply wasnt lighting up as it should however it was still functional and i would like to buy it. Ceasar was rude, blunt, and seemed inconvenienced that i interrupted his texting session. Ive been a store manager for best buy for 14yrs and never have i witnessed a person of authority act with such lackluster behavior. read more

I bought a baseball bat and a helmet for my daughter on Feb 19. Both items were purchased from this store. They were both sitting in my trunk, new and never used until I brought back to their store, 2 days later on Feb 21, because they sold me a T-ball helmet instead of a baseball helmet. Gil, the cashier, refused to accept the return for both items. The only reason was they don't look new to him. 2 days only. Seriously? The pictures tell everything: the bat is completely wrapped with price tag on. Same thing with the helmet, tags on. Gil had extremely bad attitude, which not only upset me , but also the people who were lining up behind me. Everyone was staring at that ridiculous guy. I suddenly found out that this store only has a TWO STAR review. Hahahaha, my bad. I stepped into a Big Bad shop. No more next visit! read more

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Great store for anything sports related. It probably has even more than that too. There's guns/knives all the way to shoes and gear. I always visit if I have any outdoor activities coming up or if we need something for sports. I highly recommend buying workout gear as they've always done me justice. I also highly recommend the sports section everything is name brands and they'll do you good. My favorite aspect of the entirety of the store is that all the items are very reasonable prices, if anything they're too low if such a thing even exists lol. All in all highly recommended, definitely give it a shot. read more

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Several items with no price tag, made it difficult to shop. Was told "we are waiting for our guy to come in with the price gun". Purchased one item, but passed on several others as I did not want to make several trips to the front counter for pricing read more

Very great service. The entire team here seems so friendly and they do a great job at assisting customers with a smile. Every time I have walked in, I have never been met with anything less than a smile and a warm welcome. Everyone from the store manager down seems to be the best of the entire Big 5 organization. Especially the tall handsome gentleman with the glasses and shaved head. His charm and sense of style are always on point. I will never shop at another location except for this one again. read more

Like most sporting goods stores they're just okay. There's never anyone on the floor helping out. The people at the cash register are usually friendly. The selection is hit or miss and kinda overpriced. $16 for a youth basketball!? I'll probably go back if I need something in a pinch, but I'll have anxiety if it'll be in stock. Dicks in Glendale usually has everything but it's a far drive. read more

5 stars for Nat who helped me out this past weekend, she was very knowledgeable and quick to help me out with all my questions. this is the most help I've ever received for shopping for a gift for friend. great employee, and wonderful person over all. read more

This has happened numerous times . I read they have a sale on ammo. I call to see if it is in stock. they transfer me to the ammo department , they tell it is in stock. I then drive there. once I get there I'm told. there is no one in the store that can sale it to me. read more

I always get my husband shoes from here he loves the mens skate shoes. Staff is always helpful when trying to check the backstock for me on what shoe sizes they have. They are also good about holding items for you if you're planning to come pick up. read more

I understand how crazy and busy these times are, especially with trying to buy certain items. I have been here multiple times and I understand the inconvenience and shortages that stores are experiencing. However, every time Ken has been extremely helpful in updating me, helping me purchase, and making the the process of purchasing as quick and efficient as the current CA process could be. I know these type of stores have to deal with difficult customers and I have seen Ken and other staff at this Big 5 personally try to diffuse tough situations and facilitate customers when people are so demanding. I continue to shop at this Big 5 versus other stores in the area that carry similar items because I know the managers and staff actually goes above and beyond in trying to make it a smooth process and helpful in trying to find in-demand items. read more

On 6/10/21 at about 2pm, I went to the Big 5 in Tujunga to look at purchasing ammunition. Upon getting to the correct counter the assistant manager spoke with me. I can't say helped, because he was anything but helpful. In fact he had a very poor attitude and treated me rudely. So much so, that I did something that I normally would not do, and told him he was a d!ck. He replied with, "welcome to the new world". Is this the attitude that Big 5 endorses, "the new world" where customer service is non-existent, especially from the management?! I will not frequent Big 5 again, especially that store! read more

Walked in, no one was at the knife dept. Instead, three employees were gathered in the corner having a personal conversation. Approached yo asks them a question, they said they'll be right with me but continued on with their personal conversation for another 7-10 minutes. So rude and disrespectful. After approaching the second time, one of the guys finally came over to help. Asked him what knife was on special and he said he didn't know and don't have any ads to show me. As I was pulling up the ads from the internet, he left his post again and was nowhere to be found. I just left. I'll never shop at this location again. Better management is needed. As I was walking out, multiple people were at the register waiting with no one there to ring them up. Terrible customer service. read more

a new Big 5 is now open in La Crescenta! Right across from Albertsons and next to In-n-Out. They gutted and renovated an old liquor store that I never set foot in. The store will never be cleaner, well organized, the employees will never be as cheerful and helpful AS THEY ARE RIGHT NOW. I know, it's a chain store... But one that I have been wishing for in La Crescenta, since like FOREVER. Now I can save myself the long trek to Burbank to score some Nikes or a yoga mat. Actually, I need boxing gloves - and here's just the place... One thing that IS relevant to a newly opened Big 5 - it may take them a while to get their firearm permit stuff in order, so they are heavy on the airsoft rifles, where I would expect some shotguns and larger caliber things in the display rack. So check back later if a box of ammo is on your shopping list. I scored a new beanie baby stocking stuffer for $5.99. Thxs Big 5! I'll be back. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Tujunga, California

I like sports stores. Big 5 is the cheaper version of all the other big time department stores. Trust their sales because it's really cheaper. I didn't have any hard time finding what I needed when I got to this place. The guy greeted me and showed me immediately where to find the goggles section. Lady cashier was fast and personable. I was out in 10 minutes. read more

I called for inventory today and they said that they had 1 in stock. Dennis from foot hill big 5 told me it was a first come first serve. I rushed to drive a 30 minute drive so that i can be the first one in line. I got there and waited 20 minutes and knowing that I would get it.. Dennis came out and told me that one of his employee bought it. I wasted my time and my gas for nothing. If I could give them a 0 rating I would. read more

I came in to purchase a fire arm and I was helped by Ken in sporting arms department, he was very helpfull and thorough. I had a great Purchasing experience. I will be referring him to friends and family also I have had other Bhatt experiences in other sporting arm stores and this purchase went very smoothly good job Ken thank you for your help. read more

There is a lovely old man who works here who is very helpful and attentive, there is also a rude man who was laughing at my family while they were having a hard time. read more

Came here today to purchase some new shoes and none of the staff bothered to help at all. There was staff available and no customers in the store, yet they did not bother to come by and assist me with different sizes from the back. I am beyond disappointed in the customer service here. Zero stars all the way. read more

The store is not much different than the other Big 5 stores, but the people are all terrific. Ken who I believe is the manager and runs the guns and ammo department is a real professional. He goes way beyond what is required to meet all the crazy California requirements with a smile and to be helpful. He is worth the 20 mile extra drive to come to this store instead of the many that are much closer to my home. I will always appreciate the special way he has treated me and the many others I have seen him deal with at the store. read more

Made an emergency stop here last night the day before Christmas to find a bicycle tire pump that would be compatible to fill air into my 4 and 2 year olds new bicycles. A Christmas gift planning to give to them. Unfortunately, since the tires were so small it gave very little space between the tire spokes to fit the average pump making it a huge challenge to fInd something compatible. I was very lucky and fortunate though to run into Phillip working here, I can honestly say he saved Christmas for us. Once Phillip overheard the challenge I was having he immediately took action and found the right pump needed and even attempted to assist showing how the pump operates. Having the bicycles in the back of my car we tried one of the tires which worked which then I was able to go home and complete the rest on my own. Thanks again Phillip for your 5 star customer service and professionalism your problem solving skills really ended up putting a smile on my kids faces when they were able to ride their new bikes on Christmas Morning. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Tujunga, California

I always find what I am looking for at this Big 5 (and sometimes things I am not, ha ha). Friendly, helpful staff. I get their emails and you can find some really good deals in them. I'd recommend this store for all of your sporting good needs! read more

I love the stuff that have but price are high and its so much for a bass pole for fishing.

I just left big drive Sunday, June 29 to buy some bb's there was no one in the sporting counter when I asked the manager for help he was a total dick and said I'll be right with you and then sarcastically helped me out listen douche bag if you Don't want to be helpful and friendly don't work in retail asshole read more

Walked in got service immediately that was nice because I had my young daughter with me so it was literally in and out . Vardan was so helpful even carried out my purchase to my car . 5 star!! Thank you !! read more

I've had over 3 bad experiences at this Big 5 but I'm only writing about one, went in to purchase a product and the worker at the "weapons" department looked like he did not want to be there at all. Apart from the blatant rudeness i had some questions about the product and he did not bother answer or even tell me how it works. He was acting like someone was forcing him to work there. If you don't like your job then quit, don't need act like a d*** to your costumers. read more

Not the best experience with two managers. A younger women and man named Ken. Not the nicest two. Super unkind towards me. Was trying to purchase maze and taser and Ken kept looking at his watch, I'm sorry is there some where you have to be, like your job? read more

I went shopping for running shoes to this store. The staff was very helpful and nice. Its great to have a local store where we can go for our sporting needs. read more

I took back a pair of Coleman hiking shoes that had started to fall apart on me yesterday. I bought the shoes 9 months ago and used them for walking only. I tried to explain to the 2 managers (Sal and Charles) that the shoes should last at least a couple of years, but they wouldn't budge and would not replace them. I found the 2 managers to be unhelpful and INCOMPETENT. I'll never shop at this establishment again. read more

I have shop at big 5 for many years and never have had such a bad experience as I have had at this time since they built this store in my neighborhood. I would not give them one star if I had a choice but I feel it was not the company's policy that happened to me but the individual clerk that help me. I came in to buy ammunition and now with the new law I have pay for a background checks and I told the clerk what I wanted clearly and she grabbed the wrong caliber ammunition as I was checking what she pulled of the shelf since we are not allowed to grab our own and as I saw she pulled the wrong caliber when I went to pay and I told her she grabbed the wrong one.Then she told I had to pay again the background check which I told that was her mistake not mine I told her at the beginning what I wanted clearly, she still instead I had to pay. this is wrong what if she made the same mistakes again and she still said I would have to pay. To anyone shopping at big 5 beware you will have to pay for their mistakes I then decided not to ammunition at this store and I probably will not shop at this store anymore for any of my needs. I like to shop locally but after this experience I will go elsewhere. I left a message at the corporate office but I will see if they contact me back???? Well every time I do reviews I don't expect them to contact be back but big 5 corporate did call me back surprisingly and offered a refund but the amount was so small it wasn't worth the paperwork and returning back to the store but they did tell me they try to train there employees better. well I will give this a test in a few months before I make judgement on this store and write another review read more

Terrible customer service and unprofessional staff. Walked in to the store and chose a training bike to purchase, the customer rep. Didn't want to answer any questions about the product, very rude and unprofessional. I guess she just gets paid hourly and doesn't care how much sales the store makes. Won't go back there to buy anything, online shipping is the way to go. You can get more information from the computer than a live person standing in front of you but so lazy doesn't want to do her job. read more

The store overall isn't bad but the reason why I'm giving a 1 star review is because the worker the names Linda is the WORST customer service Employee I've ever seen in my life. I am seriously not coming to big 5 just because of her,big 5 seriously needs to find better workers because she was terrible read more

Been to this store several times. Staff is very helpful and store has a great selection. For all you back to school moms they have the largest Jansport Backpack variety that I have seen. They also have lunch boxes and water bottles. Prices are great most employees will give you the sell price when an item was on sale recently. There is also a $10 off of $30 purchase coupon you can use that comes in the mail. Sal provided excellent customer service. I will be back. read more

Geeesh, just walked out of this place. Horrible service. I swear, no one with an IQ over 60 was on staff today. I wasted so much time waiting as one useless person after the next could not help me with soccer cleats. And the pricing seems bait and switch. Never again. It should be Big Fail, not Big 5. read more

went to look at some shot guns the person behind the counter was helping someone .she at least acknowledged us and said she will be right with us she went in the office and we did not see her for about 10 min still waiting went asked the girl at the register if she can answer a question or if someone can answer a question to see if they have what were looking for she said sorry I'm helping out from another store paged someone to come to the front no one showed up purchased 1 thing and left .especially at times like this I would hope they would have better customer service especially being closed for 3 months read more

Customer service stinks, looks like some 99c store big 5 very suspect employees don't help

Staff is helpful. Parking is easy. Best of all they always have great deals! Always. Did most of my Xmas shopping here and no lines