The staff was so helpful. We were looking for just the right shirt for our grandson! They had a…read morecouple displays and found our size and style!

Customer service sucked.! The 3 employees Andrew; and 2 females which one was the manager thought…read moreit was funny that they told me I could return an item because the MANAGER gave the ok and said it was good but when it came to no receipt ((which I told them I didn't have from the start because it was a GiFT)); told me they couldn't do it. I should have been able to just show my ID and get store credit but the workers insisted they needed a receipt but per the POLiCY; I could have just showed my ID and got store credit. I don't even want to give any star but have to; to upload this review

Sooo I come here always with a plan. Because if I don't I'll probably spend way too much. I've made…read moremúltiple purchases ínside and online. I've always had a good customer service at this location. It's been my favorite place to go when i want quality gear from my favorite brands. Depending on the season the second hand section which is one of the reasons i got my membwrship in 2022. I've found such well prices discounted gear that is now a staple for recreating. Even when I've had very few hiccups which was from one online order i made. They were able to fix it. I can't recommend this place enough! It maybe pricer depending on your budget. Most is much needed investment.

Went in looking for some Hoka shoes, had particular style and size needed. checked online and it…read moreshowed available before I headed over the 45 min drive to the store. Get there and ask for assistance getting this style in said size and the dude just laughs and says "nah, we don't have those". That's it, nothing else like try these or these shoes are similar or anything. Ended up going down the road to Dicks to pay more to get shoes. So glad I signed up to be a member and paid for this awesome service.

bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so…read morenothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave"

I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The…read morefirst employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did.

Dick's Sporting Goods is located in the Arrowhead Towne Center shopping plaza. A great place to…read morefind all your sporting good needs for the entire family. Clothing is arranged by namebrand making it easy to shop for your favorite item. Shared parking outside.

Went in to exchange some shoes and get some golf balls. Went to the shoe section and nobody came…read moreover to help. After 20 minutes I just left and told them to refund the money. Went to foot locker instead.

Hands down my favorite place on earth to get Jerky. I can…read moreget no sugar options, and I just don't like sweet meat, so this is a bonus for me. I also love looking around at all the outdoor items. Fact is, I can find a lot of great gifts for family members that like to hunt and fish. It's a great place for sports outfits too. College clothes too.

Holy cow. This store is huge. I need an entire day to look at everything in this store…read more Visited our friends in AZ & they knew we love anything outdoors and outdoor gear and they brought us to the Disneyland of outdoor things. Scheels is like a department store, Bass Pro shops, & a small cafe combined. Lol. Two levels of just everything you can imagine. Sports cards, memorabilias, grilling (the wall of bbq & meat seasonings!), camping gear, shooting gear, golf, fishing, athletics, jerseys, shoes, legos... they have a ferris wheel inside the building, a candy store, and a cafe serving snacks and small bites. Overall, a very cool store. Reasonable pricing.

Second time doing business at this location. Last time I purchased a rifle, and had decent service…read more This time I'm just picking up an online order of a few magazines. As I walk around the corner, a gentleman pushing a broom welcomed me and asked if he could help. I think he must have been a manager because he was advising the young man behind the customer service counter on his schedule. Another young man went and grabbed my order, and I was out the door fast. I'm certainly no regular here, but I've been very happy with this store.

This sportsman's location has terrible customer service. I'm not sure if it is because they are…read moreunderstaffed or that they just don't care?! We have been given the run around by them for the last several weeks. We ordered a Traeger Grill online and it was to be delivered to this location in 2 weeks. We are going on over a month now with no answers on where our product is. Everyone wants to keep passing the buck from one department to another. It is super unfortunate that this has been the case as the grill was my husband's birthday present. Unless you are buying something that is already in the store I do not recommend picking anything up from here for an order. In store it looked like they carried all of your normal products/items that you'd see in a sports store. Prices range from low to high. **Update. One of the managers- John was finally able to help us. He was pleasant, communicative, and apologized about the fiasco. We appreciate him and recognize his hard work to make things right after such a long time.

Hey Yelp Friends! I was in town for the Easter weekend. I…read moreforgot to bring my shoes for pickle ball. I love Big 5! They did not disappoint. I always have such great luck with service and selection. And... prices!!! This trip was no different except my salesman. He was awesome! He was a bit camera shy, but oh so helpful and sweet. Anyways, I walked in asked for the best selection for the court in my size and he showed me the shoes. I was browsing the sale table. I always find something and yes! I found the same shoe in my size on the clearance table with an additional 20% off because they were returned. They were clean and the bottoms were mildly used. I also found a reduced price sandal for $10 brand new in my size. Score! I ended up wearing them all day. Played pickle ball, had a blast, and my feet were comfortable. I will always go to Big 5!!! They are friendly, knowledgeable, helpful and not pushy, and they have the best prices!! Always checkout the sale table. Check it out for kids and adults.

I have been to this location twice. Both times were good experience. On one of the visits an item I…read morewanted to purchase was missed marked. The store honored the lower price without a problem. Big 5 is smaller than Dick's Sporting Goods. They still manage to carry a decent selection of sporting goods, camping gear, and other gifts. Sporting goods includes fishing. Prices are all over the place. There are usually sales going on. Both times I ended up purchasing shoes. The "super saver" price coupled with the coupon I printed from their website was a fantastic deal. Many items that are found in store are not listed on their website. I was looking for a skateboard for my son. The website only indicated one option. In store there were more than a dozen different boards. Same went for skate shoes. Only one was shown on the website, but there were several pairs to chose from in store.

I don't write reviews but Collines took such great care of us and was very helpful. I'd give him a…read more 10 /10 on the floor . He was so great . He gave great advice and helped us during our check out , I really appreciated the attention he gave not only to us but how he treated others around him, he's so friendly and made our time coming in so much more pleasant ..

This Dick's is located at The Shops at Norterra Plaza. The store is large and has many athletic…read morebrand names. They have a good amount of inventory that is separated by brand name. Just look for your favorite band name and you'll find shirts, shorts, skirts, pants, etc.. Of course, they also have sporting goods equipment for just about any sport you can think of. Shared parking outside.

I went in Friday morning to buy a new backpack for my son to go hiking with his Boy Scout troop. At…read morecheckout the cashier asked if I had a coupon, which I did not. I got home, checked my e-mail, and there was a coupon for $10 off... The e-mail was stamped 9:38 AM, my receipt was stamped 10:06 AM. So Saturday morning I went back to Big 5 with my receipt, coupon and an attitude that I was going to have to argue to get my discount. There was no argument. They refunded the difference without any question or problem. Big 5 has a great selection, and their sale prices are usually very good. Now add great customer service.

This is the 2nd time I come and they are always closed before closing time I arrive 12min before…read moreclosing time and they are closed if they are gonna closed early might as well fix the times... it's really annoying

Consumers Beware: If You Value Your Money, Stay Away!…read more My wife and I are local gym owners and personal trainers, we have purchased and assembled tens of thousands of dollars worth of gym equipment in our careers. Sports and Fitness Exchange is by far the worst company I've ever dealt with. I bought one of their own home brand machines that was defective, returned it, and paid them another $300 for a different leg press--also their home brand--only to get another defective product missing parts. They ignored my calls and emails for a week, so I had to drive down there myself with the machine. Instead of making it right, they blamed me for the missing pieces and said "they get this all the time, where customers say they are missing parts" and I should've paid $399 for "expert assembly." That's nothing but an excuse to dodge responsibility and squeeze more money out of customers. This wasn't some used or third-party product--they sell and represent this brand as their own, yet still refuse to stand behind it. Do yourself a favor and stay far away from this place. Sports & Fitness Exchange. Absolute nightmare.

These guys are the biggest scumbags in the industry and will try to take advantage of you any way…read morethey can. I purchased two items from this store online-- a lateral shoulder raise which was a 'pre-order', and a Technogym unit. The former was placed on 10/16/2023 and I have not received it as of 12/20/2023. They mentioned delivery within 90 days which was fine, however, they refused to update me on the status of anything that was happening on their end. After sending several e-mails inquiring about the status of my order, I was finally told it was scheduled to arrive to their warehouse early February of next year. This means I would not get it until mid-Feb at the earliest. A 4-month wait for a piece of strength equipment? Imagine all the gains I've already lost. I responded stating I wanted a refund as they would not be able to deliver on time. I received a generic response from the crackhead across the screen stating that I would have to pay a "15% restocking fee." How does that make any sense given the context of this situation? This is not an item that I ordered, received, and no longer want. This is an item that your company has failed to deliver on, and had you been able to provide better customer service, I might have actually waited until February. As for the Technogym unit I ordered, the cable came completely worn out and damaged; the weight stacks were not even properly assembled. I submitted an inquiry for this in October and, once again, after several weeks of correspondence, they stated they would send me a replacement cable. As of this writing, no such replacement cable is in my hands... Avoid this company at all costs. Unethical, unprofessional, criminal.