I went in Friday morning to buy a new backpack for my son to go hiking with his Boy Scout troop. At checkout the cashier asked if I had a coupon, which I did not. I got home, checked my e-mail, and there was a coupon for $10 off... The e-mail was stamped 9:38 AM, my receipt was stamped 10:06 AM. So Saturday morning I went back to Big 5 with my receipt, coupon and an attitude that I was going to have to argue to get my discount. There was no argument. They refunded the difference without any question or problem. Big 5 has a great selection, and their sale prices are usually very good. Now add great customer service. read more

This is the 2nd time I come and they are always closed before closing time I arrive 12min before closing time and they are closed if they are gonna closed early might as well fix the times... it's really annoying read more

The previous store manager understood the meaning of customer service and appreciation. These days, I just go there for the sales, and I ignore the rude behavior. It seems the staff are always depressed, so I make a point to complement them and try to get them to smile. read more

We were in the area and decided to stop in to look at some of their football items. It doesn't matter the time of year...they also fall short I feel. The store was clean, service pretty non existent besides the hello when we arrived. Unfortunately we left empty handed and off to Play it Again Sports we went. read more

Larger than the Big 5 location I usually visit. Came here because their website said the sprinting shoes my son needed were out of stock at our usual location, but available here. The guy in the shoe area clearly did not want to be there. When he brought the shoes out he quickly handed them off, mummbled that they didn't have anymore, and went back into the stockroom. He didn't specify if that was for his size in all the styles/brands, if that was the last pair for that style... While my son was trying the shoes on, I did find a pair in the clearance area. We were not sure where to put the shoes the associate brought out. We put them next to the door. When the guy came back out. We tried to tell him where we put the shoes. Before I could finish my sentences, he cut me off with a quick "okay." The cashier was the opposite. He was friendly. He asked if we found everything okay. I was close to rating the store 3 stars. At the same time, the inventory and cashier kind of outweigh the one employee in shoes. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Avondale, Arizona

It was my first time going into this location and I had the best customer service experience from Lahinna! I called ahead of time to see if the item I needed was in stock. She answered the phone so politely and was able to hold an item for me until I got there! Thank you for making experience from start to finish such a breeze! I recommend this location and hope everyone always gets the same experience I did today! read more

Big HUMONGOUS thanks to Eddie and his Saturday morning crew !! Came into town from out of state for Perfect Game Tournament (Baseball) and packed the wrong color pants (not in uniform, can't play). Ran (drove) to Big 5 only find out they didn't open until 9 ( 1st game starts @ 8 am). Saw someone walking in the store @ 7:20 am and decided to call hoping someone would pick up. Not only did Eddie pick up the call but once I explained my dilemma he got the pants I needed and allowed me to purchase them !!! Got them to my son by 7:50. Added bonus: he wished us good luck and found our we're from the same hometown (The SFV). EXCELLENT CUSTOMER SERVICE !! Big "5", you've won this customer over!!! Telling EVERYONE @ the Tournament for the next 3 days to go to Big "5" for all their Baseball needs. Thanks again Eddie, your the BEST !!!!!!! read more

You will be refused service if you don't wear a mask. BUT, THEY WILL SHOP FOR YOU. I was surprised their in business. But it's just a matter of time before all businesses fold up because of this current situation that's going to be going on for the next 3-4 years. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Avondale, Arizona

They got all your sports needs here. Went in for some football gloves and found what we needed. It's the place to go in the desert and Avondale area. read more

My son and I went here to purchase new shoEs and arch support inserts. Cody jumped right in and offered assistance immediately. He took his tIme explaining things and ensuring everything was a perfect fit. He really went above and beyond for us, and I appreciate his excellent customer service! read more

It's so sad to see businesses like this for refusing to let those without masks in. The mandate has been removed yet you still require them. You claim to follow cdc guidelines yet the cdc has made it clear from day 1 that is very present on their website that those with breathing problems should not wear a mask. When you file bankruptcy just know it's your ignorance and liberal agenda that caused it. read more

Ethan was an amazing dude came out with a lifting belt fitted for me & my needs also more knowledgable in proper lifting forms to avoid injury, feel much more confident and stronger for my next workout thanks!! read more

Big 5 Sporting Goods - Lifting belt, boxing hand wraps - Sporting Goods Near Me - Avondale, Arizona

Big 5 is always amazing. I like that I can get unique items as gifts for my kids. Stuff that you can only find on Amazon. I have two boys and they need a lot of athletic gear. People there are helpful. Even this last time we went to play in the snow I forgot to order snow boots for them. I looked at Walmart and a few other places but should have started here. read more

I like it here. I never realized that they had so much neat stuff. I wish this location was a bit bigger and had more selection. But dang I know where to get work shoes work boots running shoes beach stuff camping stuff boxing equipment and just stuff. read more

We went in today to purchase a raft to head to the Salt River with. My wife had noticed that there was a sale on the couples rafts here. We went in and asked the girl behind the counter if many people used this particular raft for the Salt River and she said "yeah" and turned away from us. We purchased the raft because we had already researched it. Very minor small talk from the same girl as she rang us up. Dropped the receipt on the box and said "have a good one" after circling the parking lot my sister in law called and said she wanted one too. I went back in to grab one and brought it to the counter. Not a word from the cashier this time and she just dropped the receipt on the box again and said "take care" Was not impressed wit the customer service. Although I think we may like the tubes. read more

Average sized sporting goods store with above average prices. Found a couple of things we were looking for but could not find and cheap mens shorts that were not down to my knees. Sports Authority used to have a better selection. read more

Called in to make sure they had what I was looking for. Stopped in after the gym and to my disappointment they did not carry when I wanted. Cashier was very strange like, on drugs kind of strange. The floor staff were very helpful in finding items I didn't really need but, wanted since I was already in the store. Most pricy place for sportswear. It's definitely a last resort. read more

I purchased a pair of Russell brand compression shorts that fit me just fine, yet within no more than 2-3 months of the purchase the shorts are falling apart. There are three seem rips leaving giant holes in the shorts. Waste of money and would not recommend these shorts to anyone! read more

I purchased some 9mm ammo and a magpul magazine for my Glock 17 from Big 5. The man behind the counter was very helpful, he made sure I found the correct magazine for my model and the price was reasonable. read more

Went in today to buy my husband shoes for work. Went to the shoe section and picked up the shoe I wanted to purchase. The employee working there walked past me and gave shoes to a lady who was obviously ahead of me, that's fine. I waited while he gave her her shoes, while she was trying them on,he started putting other shoes away that she had previously tried on,I tried to get his attention before he went into the back to get her another pair, as I knew exactly what I needed. He ignored me...not even..a hello I will be right with you..acknowledgment. So I continued to wait another 5 minutes... I put the shoe back on the shelf after waiting 10 to 15 minutes and being ignored. I went next door to Khols for about 45 minutes then I returned. On this second attempt,I again picked up the shoe I wanted and began to wait. I saw the same employee walking around the camping area and never once looked back at the shoe section. The cashier called him up front for a price check and he approached the shoe section and began looking at the shoes possibly to obtain the price, I caught his eye..finally and gestured I needed help, he looked right thru me,then walked into the back...by this time I am 10 minutes into my second attempt to buy these shoes, I guess they just don't want or need my money or business, I left again...without shoes for my husband. I am so angry and frustrated with that store, I will never go back again. read more