I had a very disappointing experience with the customer service at JD Sports. The employee helping me grabbed the shoes I requested but took an unnecessarily long time to return because she was busy talking to another employee. Meanwhile, the only person assisting customers appeared to be the cashier, and another employee was on his phone.
I purchased two pairs of shoes, and the entire experience was frustrating. I understand that things can be slow at times, but that is no excuse for making customers wait while employees are busy chatting or using their phones. The least they could do is prioritize the customers who are there to make a purchase and provide timely, professional service.
Customer service should be about respecting people's time and making their shopping experience pleasant. Unfortunately, this was just awful service, and I left feeling frustrated. I hope management addresses this issue because customers deserve better. read more