This store is clean, bright and stocked. The employees were helpful with pickleball paddles and…read morekids baseball equipment. Pricing seems a bit high verses online.

Really disappointed in the customer service here. Had one associate that was very helpful in…read moregetting some shoes that I was looking for, but then was left with another associate (not sure of his name, but he has a more muscular build, with a buzz cut and earrings) who left for twenty five minutes and never came back. He passed me a couple of times with a box of shoes, but avoided eye contact, and we eventually left. I'm not angry or anything, and I don't mean to be a Karen, but just disappointed that customer service associates don't have just a little bit more training before going out on the floor. Bummer!

I used to live in Cedar Hills for 25 years and Recreation Outlet was my most frequently shopped…read morestore in that area. If I needed the name brand stuff (boots, hiking shoes, outdoor wear, coats) I would go down to Sportsman Warehouse. I like Rec Outlet because I can get warm winter pants for cheap and same with gloves and stocking cap , long sleave shirts etc.. Just buy most stuff in bins and then on sale racks and you can get decent stuff for cheap.

I am into hiking so thought I would check them out. I asked if they had any shoelaces and was told…read moreby the girl behind the counter- nope. I walked over to the small boot/shoe section, and low and behold- shoelaces. This place is very picked over, looks like an an unorganized garage sale, and the prices aren't much better than REI. The guy and girl behind the counter were too busy playing with their phones to help anybody. I really don't know how this place stays in business. Don't bother stopping here. Order online or go to REI instead. You will have a much better shopping experience somewhere else.

First timer over here! Heard from a friend that they had pet supplies here and it did not…read moredisappoint. There's a great section for all your pet needs (toys, beds, food, snacks, pet care, etc) that I had no idea about! They also carry really good leather bags (boho style) for women, as well as really comfortable casual shoes - it's like a one-stop-shop for camping gear, pet needs, clothing, and shoes, among other things!

Bro. Here's what…read morehappened. My wife comes in here to buy me a shotgun for my birthday. They tell her it's cool, just put the gun in her name. Who knows what they're telling her when she fills out the forms. They take the gun and put it away after her background check doesn't clear right away. A week goes by and she calls them. It takes twenty minutes to get someone on the phone that knows anything. The person says yes we have the gun still and your background report has not come back yet. They also tell my wife do not call back -we will call you when your background report comes in. Flash forward another week, she calls back again, and they tell her her background report is still not back. Plus, we sold your gun. It's a unique shotgun, hard to find unless you specially order it. What an epic fail. I understand background checks are not their fault, but selling her gun?! After telling her they would hold it for her?!?! Don't buy guns at cal ranch. Go to cabellas or an armory.

Service is exceptionally good. Even if you have to wait they make you feel very important to them…read more Care about their customers & it appears to be the way they're treat by bosses. Large selection of clothing for both kids, ladies, guys. Very affordable too. Lots of items for camping trips plus snacks that are yummy. Must visit! Museum of animals & fish is spectacular.

My wife and I like to stop by Bass Pro / Cabela's while traveling to walk around and check out…read moretheir exhibits. This place not only had an aquarium but a museum with plenty of animals on display. They did not have the Glock Accessories I needed at the time but this place was worth the trip.

A little barebones. Could have more. Only a little apparel, I would've liked to have bought a…read morerunning tank. Only hokas, new balance, mizuno, asics, and brooks. Nice service that checked in on us.

Great selection and service. They had the shoes I was looking for in stock. The sales staff were…read moreinformative about HOKA shoes and a larger toe box.

I have rented from Parks Sportsman for years when I go to ski in Utah, but after an incident the…read morelast time I went, when they were closed on Sunday (and we were headed out) I tried to find a location that wouldn't present me with that same problem (I was leaving on Monday and had my own equipment, but my friends, who needed to rent, were leaving Sunday). The Pro Shop at Sundance not only got my friends up and fitted and out the door within 20 minutes, on a busy Friday morning, but they also only charged them $100 for two days of rental for two people. Now, we had a group discount because of an even that weekend, but it was 10%, so call it $120 for rental for two days for two people...sounds like a deal to me. But isn't that always how it works? :-)

I've lived in Orem, Utah since 1987 and have been to this store less than 10 times. When I worked…read moreretail management (8 years), I used to teach the sales staff that as important as it was to make a good impression during a sale, it was more important to make an even better impression when something was being returned. That's where the staff at Park's finally turned me off of this store completely. The last time I was here was just before Father's Day, 2010. I bought a 4 person tent that was on sale. The sales staff was very helpful in assisting me with the purchase. However, when I took it back because of a defect, the assistant store manager who was on duty and took care of the exchange acted like he was doing me a huge favor and that I was imposing on his time. That left a bad taste in my mouth. That wasn't even the end. I took the new tent (WFS 732) camping and should have checked it out first before (like I did with the original tent) heading out with my sons. One of the shockcords was broken so I had to do a quick fix while we were at our campsite. After returning home, I had to go buy new elastic cord to fix the shockcord. About a month later, my son took it camping and the plastic zipper broke and so did the plastic hook that holds the rain cover to the tent. By this time, I had lost my receipt and knowing how they acted with my exchange when I had my receipt, I figure why even bother. To anyone from Park's who may end up reading this, know that you lost a customer when you blew it on the exchange. Take a lesson from the folks at Nordstrom.

amazing customer service!!! above and beyond for certain…read moredrove from Tucson to park city for the total archery challenge just before they closed the store, I dry fired the bow, had to drive to Salt Lake City and they stayed open to accommodate me so I was able to participate early the next morning. can't thank you enough

Took my Hoyt Defiant Turbo in for a tune before the insanity of the archery hunt begins. Dropped it…read moreoff and it was ready the next day. $55 later and that bow is shooting bullet holes. Even got some free shooting tips from the guys there. Awesome shop with awesome service! Do them a favor and don't wait for the week of the archery hunt and hope they can get your bow done. Thanks again Humphries

Hours are wrong on the door, website, and Apple/google Maps. Staff is very hit or miss either very…read morefriendly or very standoff and know it all. Range is awesome so it's worth it as long as you get good staff and you go during the mystery hours!

I went there with an open mind. I had seen horrible reviews. While the lady greeted us promptly…read moreand very nice. There range is a 50 yard the 25 was closed today. There HVAC is LOUD however did do its job to keep the gasses vented. Now my disappointments. 1st they only had 2 double person parties they litterally put us side by side no separation so we constantly stumbled on each other. Second is if you are going to build a 50 yard range at least make a couple station friendly for rifle shooting on a rest. Nope they were all stand up for pistol shooting. Then 3rd if you are a veteran (I am not but I witnessed them at the counter tell a veteran!) they only give discounts on their overly priced membership. Not single day which cracks me up. If you're a tactical store veterans should be your best friend. All that said I'd give it an average review but would not recommend them. I've been to a ton of ranges and am a registered 4h shooting instructor in Wyoming. There is a ton of improvement here and a whole lot of potential. Really nice building!!

I love new balance running shoes. They are my go to casual "Tennis Shoes" or "Trainers" as the…read moreBrits say. I had no intention of stopping in today, but thought what the heck I'll just look around and see what they have at the outlet store. Maybe they have something for my trip that is coming up. They were having a sale so Yes! of course I bought some new trail shoes. I only wear hiking boots when I hike, but thought I would give their shoes a try, especially since it's been so hot, my feet sweat in my boots. Salesman was very helpful guiding me to the pair of trail runners I bought. He was very knowledgeable about the different "type" of shoes. I had on my own New Balance shoes, and he explained the construction behind them. Oh so that's why I like them, and they are so comfortable on my feet! He said never to put your shoes in the washer, and to use a cleaning solutions instead. They had some there so I bought some. Note: he never pressured me into buying the cleaner, he said any cleaner would do. Now the test is... can the shoes at the outlet vs the shoes at a regular store pass my new balance comfort test. We shall see.

I'm a person who doesn't like to be approached when it comes to shopping. It was no difference when…read moreI came to this store. I wanted to get in and out quick, especially at the outlet store. However, the impression the staff left me had changed my views on salesman and how my shopping experience can be different. I had a 5-star experience with Brett and I'm so glad he approached me. Brett genuinely asked me a few questions to understand what I was looking for in shoes. I had a general idea of what shoes I wanted and I preferred to try them on on my own. I even told him that I wasn't sure if New Balance was the right place. I was not only wrong, but Brett understood exactly what to suggest based on my answers. My foot size was remeasured as part of the fitting process. To my surprise, I was also wrong about my shoe size and it was confirmed by trying on 4 different pairs of shoes. (Professional fit: shoe fitting in the morning is the most accurate - this is important for people with diabetes to find the right fit). With Brett's help, I made educated decisions, which is what I look for when I help others, too. Brett was genuine, patient, gentle, professional, knowledgeable, caring, and not pushy at all. As an observant person and someone who has experience interviewing candidates in the past, I'm confident to say he is capable of helping all ages of customers. From looking up Hoka online to checking out New Balance at Outlets, here are my wins: - Tried out the 1080 v14 (I genuinely think everyone should have a pair of these) - Know what my updated shoe size is - Got the best deal with current discounts, clearance, and BOGO 50% off (staff can help you look up which pair of shoes are on clearance and order them for you if the color isn't in store) New Balance provides shoes with fresh foam comfort, wide toe box, and arch support - everything I look for in a pair of shoes from everyday wear to running (plus the discount benefit at outlet). I ended up not getting in and out quick at all, but my visit was wonderful because I let Brett help me. I was impressed by the service provided here.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.