This store is clean, bright and stocked. The employees were helpful with pickleball paddles and…read morekids baseball equipment. Pricing seems a bit high verses online.

Really disappointed in the customer service here. Had one associate that was very helpful in…read moregetting some shoes that I was looking for, but then was left with another associate (not sure of his name, but he has a more muscular build, with a buzz cut and earrings) who left for twenty five minutes and never came back. He passed me a couple of times with a box of shoes, but avoided eye contact, and we eventually left. I'm not angry or anything, and I don't mean to be a Karen, but just disappointed that customer service associates don't have just a little bit more training before going out on the floor. Bummer!

I used to live in Cedar Hills for 25 years and Recreation Outlet was my most frequently shopped…read morestore in that area. If I needed the name brand stuff (boots, hiking shoes, outdoor wear, coats) I would go down to Sportsman Warehouse. I like Rec Outlet because I can get warm winter pants for cheap and same with gloves and stocking cap , long sleave shirts etc.. Just buy most stuff in bins and then on sale racks and you can get decent stuff for cheap.

I am into hiking so thought I would check them out. I asked if they had any shoelaces and was told…read moreby the girl behind the counter- nope. I walked over to the small boot/shoe section, and low and behold- shoelaces. This place is very picked over, looks like an an unorganized garage sale, and the prices aren't much better than REI. The guy and girl behind the counter were too busy playing with their phones to help anybody. I really don't know how this place stays in business. Don't bother stopping here. Order online or go to REI instead. You will have a much better shopping experience somewhere else.

First timer over here! Heard from a friend that they had pet supplies here and it did not…read moredisappoint. There's a great section for all your pet needs (toys, beds, food, snacks, pet care, etc) that I had no idea about! They also carry really good leather bags (boho style) for women, as well as really comfortable casual shoes - it's like a one-stop-shop for camping gear, pet needs, clothing, and shoes, among other things!

Great store employees go out of there way to help you find everything you need , cleanest C-A-L…read moreRanch I have been in

Parking area is clean and spacey. Walking into the store, we weren't greeted. Two girls at the…read moreregister helping one customer. We walked back to the shoe area and needed a size. My husband had to call multiple times for one of the girls up at the register to come and help us with shoe sizes. Both girls on their phones, up front. Finally, one of the girls notice and starts to walk back towards us. Then a guy comes walking out of who knows where, approaching the girl and telling her she needed to stay at the back end and watch the area. Perhaps the store manager? He handled the situation very professionally and the girl stayed at the back end. I mean come on, if you have customers in your store you should NOT be on your phone unless you're on your own time, like on lunch. What a crazy generation we live in now. We finally got assisted, tried on sizes and we were ready to check out. At the register, another customer walks in and THAT person is greeted with a "welcome in". Uumm, yeah, I wasn't expecting that because we weren't greeted when both girls were taking care of a previous customer. Strange. They had sales going on and while walking around looking at the sales, they weren't too bad. I haven't shopped at a BIG 5 in over 9 years. So I'm not too sure what their prices would be like. They seemed pretty cheap compared to DICKS sporting goods and Scheels. The store is clean and organized and well maintained. They have an average amount of inventory, not a whole bunch. We needed navy blue leggings. All we saw were black, dark grey and multi-colored ones. Not a whole lot of color options to choose from. The sizes range from S-XXL and you'll be able to find the sizes needed because they're stocked up with each size between that range. Overall store quality is nice. Customer service, could be MUCH better. For me, the service is always my first impression as soon as I step into the doors. There's no time to be an unhappy or distracted retail worker. You're on the clock. It doesn't take a lot of energy to throw on a smile and greet everyone walking through the doors.

I was in search of a trampoline, like a lot of others right now, BIG 5 placed me on a waiting list…read moreand not only did they call me when it was my turn but they also kept me updated with other calls ensuring I still wanted one and letting me know they were doing everything they could. I was very impressed with the manager who I interacted with several times as well as the other employees encountered. The manager even helped load it in my van. I will definitely be back to this location! Excellent customer service!!!

My wife and I like to stop by Bass Pro / Cabela's while traveling to walk around and check out…read moretheir exhibits. This place not only had an aquarium but a museum with plenty of animals on display. They did not have the Glock Accessories I needed at the time but this place was worth the trip.

Little frustrated with Cabela's this is the fourth time this is happened to me and I will no longer…read moreorder from them again. I ordered a pair of boots to have shipped to my place seeing how I live over 2 1/2 hours away a week goes by dawns on me that I haven't received my boots. Get online check says ready for pick up when I selected shipping so I called the store. Spoke with customer service. Tell him what happened. They don't know why it was shipped to their store but tells me I can come pick them up. I tell her I live quite a ways away. can't you just ship them ive already paid for shipping she then tells me, No we can't but we can refund you and reorder I said absolutely NOT I shouldn't have to back track because of your error and have to wait longer for the product I've already ordered and paid for. Needless to say Sportsman's will be getting my business from here on out.

I have shopped here for years! Always knowledgeable people to guide me! From smart watch to…read morerunning shoes!

A little barebones. Could have more. Only a little apparel, I would've liked to have bought a…read morerunning tank. Only hokas, new balance, mizuno, asics, and brooks. Nice service that checked in on us.

I have rented from Parks Sportsman for years when I go to ski in Utah, but after an incident the…read morelast time I went, when they were closed on Sunday (and we were headed out) I tried to find a location that wouldn't present me with that same problem (I was leaving on Monday and had my own equipment, but my friends, who needed to rent, were leaving Sunday). The Pro Shop at Sundance not only got my friends up and fitted and out the door within 20 minutes, on a busy Friday morning, but they also only charged them $100 for two days of rental for two people. Now, we had a group discount because of an even that weekend, but it was 10%, so call it $120 for rental for two days for two people...sounds like a deal to me. But isn't that always how it works? :-)

I've lived in Orem, Utah since 1987 and have been to this store less than 10 times. When I worked…read moreretail management (8 years), I used to teach the sales staff that as important as it was to make a good impression during a sale, it was more important to make an even better impression when something was being returned. That's where the staff at Park's finally turned me off of this store completely. The last time I was here was just before Father's Day, 2010. I bought a 4 person tent that was on sale. The sales staff was very helpful in assisting me with the purchase. However, when I took it back because of a defect, the assistant store manager who was on duty and took care of the exchange acted like he was doing me a huge favor and that I was imposing on his time. That left a bad taste in my mouth. That wasn't even the end. I took the new tent (WFS 732) camping and should have checked it out first before (like I did with the original tent) heading out with my sons. One of the shockcords was broken so I had to do a quick fix while we were at our campsite. After returning home, I had to go buy new elastic cord to fix the shockcord. About a month later, my son took it camping and the plastic zipper broke and so did the plastic hook that holds the rain cover to the tent. By this time, I had lost my receipt and knowing how they acted with my exchange when I had my receipt, I figure why even bother. To anyone from Park's who may end up reading this, know that you lost a customer when you blew it on the exchange. Take a lesson from the folks at Nordstrom.

I took the concealed carry class. The instructor kept the class engaged and brought up many…read morerelatable experiences.

To be transparent, I have a Premier Membership with R & R Tactical. I walked in with a Firearm…read morethat I had purchased elsewhere but I nearly stripped the screw for the optic mount cover. Keith took it to the back and in less than 20 seconds was able to loosen the nearly stripped screw. When I asked what I owed he smiled and said just spread the word on the outstanding customer service. I wholeheartedly agree that what Keith did was above and beyond what was expected. I recommend R & R Tactical for all your shooting and firearm related needs. I was able to mount my red dot when I got home.

I love new balance running shoes. They are my go to casual "Tennis Shoes" or "Trainers" as the…read moreBrits say. I had no intention of stopping in today, but thought what the heck I'll just look around and see what they have at the outlet store. Maybe they have something for my trip that is coming up. They were having a sale so Yes! of course I bought some new trail shoes. I only wear hiking boots when I hike, but thought I would give their shoes a try, especially since it's been so hot, my feet sweat in my boots. Salesman was very helpful guiding me to the pair of trail runners I bought. He was very knowledgeable about the different "type" of shoes. I had on my own New Balance shoes, and he explained the construction behind them. Oh so that's why I like them, and they are so comfortable on my feet! He said never to put your shoes in the washer, and to use a cleaning solutions instead. They had some there so I bought some. Note: he never pressured me into buying the cleaner, he said any cleaner would do. Now the test is... can the shoes at the outlet vs the shoes at a regular store pass my new balance comfort test. We shall see.

I'm a person who doesn't like to be approached when it comes to shopping. It was no difference when…read moreI came to this store. I wanted to get in and out quick, especially at the outlet store. However, the impression the staff left me had changed my views on salesman and how my shopping experience can be different. I had a 5-star experience with Brett and I'm so glad he approached me. Brett genuinely asked me a few questions to understand what I was looking for in shoes. I had a general idea of what shoes I wanted and I preferred to try them on on my own. I even told him that I wasn't sure if New Balance was the right place. I was not only wrong, but Brett understood exactly what to suggest based on my answers. My foot size was remeasured as part of the fitting process. To my surprise, I was also wrong about my shoe size and it was confirmed by trying on 4 different pairs of shoes. (Professional fit: shoe fitting in the morning is the most accurate - this is important for people with diabetes to find the right fit). With Brett's help, I made educated decisions, which is what I look for when I help others, too. Brett was genuine, patient, gentle, professional, knowledgeable, caring, and not pushy at all. As an observant person and someone who has experience interviewing candidates in the past, I'm confident to say he is capable of helping all ages of customers. From looking up Hoka online to checking out New Balance at Outlets, here are my wins: - Tried out the 1080 v14 (I genuinely think everyone should have a pair of these) - Know what my updated shoe size is - Got the best deal with current discounts, clearance, and BOGO 50% off (staff can help you look up which pair of shoes are on clearance and order them for you if the color isn't in store) New Balance provides shoes with fresh foam comfort, wide toe box, and arch support - everything I look for in a pair of shoes from everyday wear to running (plus the discount benefit at outlet). I ended up not getting in and out quick at all, but my visit was wonderful because I let Brett help me. I was impressed by the service provided here.

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.