**1 Star - An Unacceptable Experience from Start to Finish**
We chose Bianca's Woodfire & Grill to host our engagement lunch because we wanted our families to enjoy a special celebration together. Instead, it became one of the most stressful parts of our engagement.
Before signing our contract, communication was prompt albeit short/abrupt. The moment they received our deposit, communication became even worse. Getting in touch with anyone became incredibly frustrating. We sent multiple emails, used their online communication portal, and made repeated phone calls simply to confirm our final guest count and discuss an extremely important food allergy.
My niece has a documented **anaphylactic sesame allergy**. We repeatedly communicated this to the restaurant, and our contract explicitly states:
*"Allergies: please ensure that no tree nuts or sesame are used in any of the dishes, sauces, or ingredients. Culinary team to ensure no cc cross contamination is involved during preparations."*
After multiple emails and phone calls--and after being passed among 3 different Bianca event coordinators -- we were finally able to speak with someone who assured us the allergy information had been noted.
On the day of our event, no manager greeted us or checked in with us at any point. We were assigned a server who told us she had never handled a party of our size before. During service, drinks were spilled on our guests.
The most alarming failure, however, was the food itself.
Both the salad and the karaage were served with **visible sesame seeds**, despite our repeated conversations and the written allergy accommodation in our contract. We personally saw the sesame seeds on the food and took photographs documenting them. This was not a misunderstanding or a hidden ingredient--it was plainly visible on dishes served to our party. When you're dealing with an anaphylactic allergy, this is not a minor oversight. It is a potentially life-threatening mistake.
After the event, we contacted Bianca's to make them aware of this serious error and to express how disappointed we were. Once again, we received no response. No apology. No acknowledgment. No explanation. Nothing.
Then, nearly a month later, the first communication we received from them was a **$400 bill**.
For anyone wondering whether this account is accurate, we have retained documentation of everything: photographs showing the sesame seeds on the dishes that were served, our signed contract containing the allergy accommodation quoted above, and multiple email correspondences requesting confirmation before and after the event that went unanswered.
The lack of professionalism, communication, accountability, and attention to a documented life-threatening allergy is deeply disappointing. Special events require trust. We trusted Bianca's with our engagement celebration and with the safety of our guests. They failed on both counts.
I sincerely hope no other family has to experience what we did. Do not trust them to handle any special events. read more